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Author Topic: Anyone considering ditching Festool tools?  (Read 4834 times)

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Anyone considering ditching Festool tools?
« on: November 14, 2017, 04:43 PM »
Good evening all,
Since starting up the business again and investing heavily in Festool I have to say on every occasion I’ve been disappointed with the repair order service until someone from higher up the ladder takes control. 
I also feel with the amount of money I’m spending on these tools they should last years and years but the latest sander lasted about 6 months. 
I’m seriously considering changing suppliers now to a different brand.
Since stating up I’ve bought the following tools which have broken down or failed in some way.......
Kapex ks120 110v motor / armature failed 
PDC 18v motor failed and gears were replaced
Rotex 90 110v awaiting collection
Domino xl 700 240v awaiting collection
All of these are lightly used and all under 24 months old.
Just on the above it’s roughly £2500-£3000
I do own other tools and as yet they have not broken down.
The problem I have with Festool at the moment is the poor quality of the tools for the premium price I’m paying and the terrible customer service.
I phoned head office on Monday before filling the repair order and was assured that everything would be done and sorted.
Today I ring to confirm collection and to confirm that my collection order had be forwarded to Fedex, again It was confirmed.
When it gets to 4:30pm and they’ve not turned up I’m saying to myself “ here we go again “
Again I ring only to be told that no order has been placed.......... big breath and breathe.
They are a joke in my view.
Once again I’ll have to go further up the ladder to get anything sorted.
Slight rant, I apologse.
All the best,
Louis



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Offline Phil Beckley

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Re: Anyone considering ditching Festool tools?
« Reply #1 on: November 14, 2017, 04:57 PM »
Good evening all,
Since starting up the business again and investing heavily in Festool I have to say on every occasion I’ve been disappointed with the repair order service until someone from higher up the ladder takes control. 
I also feel with the amount of money I’m spending on these tools they should last years and years but the latest sander lasted about 6 months. 
I’m seriously considering changing suppliers now to a different brand.
Since stating up I’ve bought the following tools which have broken down or failed in some way.......
Kapex ks120 110v motor / armature failed 
PDC 18v motor failed and gears were replaced
Rotex 90 110v awaiting collection
Domino xl 700 240v awaiting collection
All of these are lightly used and all under 24 months old.
Just on the above it’s roughly £2500-£3000
I do own other tools and as yet they have not broken down.
The problem I have with Festool at the moment is the poor quality of the tools for the premium price I’m paying and the terrible customer service.
I phoned head office on Monday before filling the repair order and was assured that everything would be done and sorted.
Today I ring to confirm collection and to confirm that my collection order had be forwarded to Fedex, again It was confirmed.
When it gets to 4:30pm and they’ve not turned up I’m saying to myself “ here we go again “
Again I ring only to be told that no order has been placed.......... big breath and breathe.
They are a joke in my view.
Once again I’ll have to go further up the ladder to get anything sorted.
Slight rant, I apologse.
All the best,
Louis

Hi Louis
Sorry to hear of your concerns and I have asked Service team leader to contact you.....just to ensure all details are correct can you PM me your contact details please.
rg
Phil
Festool U.K Employee | Festool UK Website


Re: Anyone considering ditching Festool tools?
« Reply #2 on: November 14, 2017, 05:02 PM »
Hi Phil,
Thankyou for your rapid reply!
As ever you are the main man in these situations and things seem to go a lot quicker and smoother when you are involved.
I’ll text all the details through in the morning
Regards,
Louis

Offline GarryMartin

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Re: Anyone considering ditching Festool tools?
« Reply #3 on: November 14, 2017, 05:03 PM »
I have a fair amount invested in Festool over the last five years and I've had one failure (a Ti15) that was dealt with really quickly, efficiently, and without any hassle. My tools aren't heavily used by any standards, but because I have trouble-free use from them, and because I enjoy the quality of them when I'm working, and appreciate the "system" that ties them together, I can't see me ditching them any time soon.

I'd like to think you've been unlucky rather than there's a systematic quality problem, but the service issues are clearly unforgiveable. If there's one thing likely to upset me more than anything else, it's breaking a promise. I've seen @Phil Beckley get involved in issues aired in this forum, but that shouldn't really be required; it shouldn't take Phil's intervention to get the service that is advertised and promised (and as if to prove the point, he's replied while I've been typing this!)

Offline Phil Beckley

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Re: Anyone considering ditching Festool tools?
« Reply #4 on: November 14, 2017, 05:07 PM »
Hi Phil,
Thankyou for your rapid reply!
As ever you are the main man in these situations and things seem to go a lot quicker and smoother when you are involved.
I’ll text all the details through in the morning
Regards,
Louis

.....email has been sent. Your details will be in our system so you should be contacted first thing
rg
Phil
Festool U.K Employee | Festool UK Website


Online Naildrivingman

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Re: Anyone considering ditching Festool tools?
« Reply #5 on: November 14, 2017, 06:06 PM »
I’ve had two failures:  Pro 5 and Kapex. Both took about 2.5 weeks to resolve. I did not handle anything. I dropped the tools off at my vendor and everything was handled, so I’m thinking that is the way I will go if needed in the future.  I’m sad to hear of your troubles and I hope the very best for you.
Dance with who brung ya...

Offline Shadytree

  • Posts: 17
Re: Anyone considering ditching Festool tools?
« Reply #6 on: November 14, 2017, 06:37 PM »
I'm switching cordless brands because I am tired of waiting for all the normal (when I say normal I mean impact driver) cordless tools that every other brand has. Bosch finally brought the flexiclick to North America so I have a choice.

Offline DB10

  • Posts: 907
Re: Anyone considering ditching Festool tools?
« Reply #7 on: November 14, 2017, 06:42 PM »
It took six weeks for me to get my TSC55 repaired down here, frustrating having to re schedule work & not knowing when you will receive your tool back.
I thought I was paying a premium for my Festool tools as I would receive a consistent warranty service if I needed one but service all inclusive has turned out to be a bit of a lottery in my opinion.

Offline overanalyze

  • Posts: 410
Re: Anyone considering ditching Festool tools?
« Reply #8 on: November 14, 2017, 08:12 PM »
The tools I have I love and have been without issue except for out Kapex. Festool service has been great in dealing with our Kapex. Their Sanders are great! Love all 3 of my vacs, trion, domino, FSK, & ts55.

Offline J0hn

  • Posts: 116
Re: Anyone considering ditching Festool tools?
« Reply #9 on: November 14, 2017, 08:59 PM »
I haven't had any problems with my track saw, CT 36, Trion jigsaw and a couple of sanders.  With that being said, when I needed another miter saw I bought the Bosch Glide and the Bosch vac to go with it.  Recently I wanted a 1/2 sheet sander and bought the Bosch OS50VC and another Bosch Vac.

So to answer your question - yes


Offline pettyconstruction

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Re: Anyone considering ditching Festool tools?
« Reply #10 on: November 14, 2017, 09:21 PM »
I think looking at a different vender is fine , and if they serve your needs better , then go there.
Every manufacturer has their pluses and minuses so plan accordingly.

What kills me is the guy that totally abandons festool because of one or two issues, to take a hit on Craigslist or eBay just because they are mad.
My festool shave been great, but I don't just buy festool.
I buy from the company that I feel has the best tool ( for me ).
Rant over,
Charlie



Sent from my iPhone using Tapatalk Pro

Offline Alex

  • Posts: 5496
Re: Anyone considering ditching Festool tools?
« Reply #11 on: November 15, 2017, 01:52 AM »
I have not ditched the tools because I still think they are good quality, but I have ditched the company because I think their mentality and service are very bad. On every occasion I have used them for service now they have let me down, 5 times in a row. I'm not gonna bother again. They have turned me from a Festool advocate into the opposite.

The tools themselves need very little service and I have quite a few of them. When something breaks I just order the parts and repair it myself. I don't see any problem with the tool's quality, apart for some known issues like the ever failing Plug-It cord, or the 110v Kapex problem, which doesn't apply to me in 220v country.

I have bought most of my Festools but two on the used market, so I never put much money in Festool's pocket in that way, but I have bought for thousands of euros worth of consumables and accessories from them to get the tools going. But that's over now. Now I only buy compatible 3rd party materials.

Offline Timtool

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Re: Anyone considering ditching Festool tools?
« Reply #12 on: November 15, 2017, 02:20 AM »
If you look at my list of tools below and consider the vast majority is now out of warranty, then the only problems I have had was my 10 year old kapex armature, OF1010 armature and the Carvex but can't remember what. The first was repaired by Festool in a reasonable period and for a reasonable cost (this was before I was "known") The second I repaired myself.
Plus some have needed new brushes, so they do get used allot.

However one time I also brought in a sander and a drill for a free checkup before warranty ran out, apparently they were overrun because of that new free checkup policy. 2 months later they ended up sending me two brand new tools because it was taking too long.

So I think your main problem is with your national service, you did kinda well to rant on here because I suppose some will get slapped on the wrist over this, threads like these are terrible PR.
Looks like you dealt directly with them? I always bring them to my dealer, his only goal is to keep me happy so I continue going there, and that way I don't have to deal with sending them somehow. They have more weight to pressure the service, and can give you replacement tools. It's in moments like those that I'm happy to have supported brick and mortar stores for most of my tools.

I do feel that with all these similar threads, some have not been able to covert the honey moon into a sane relationship once the adrenaline and new factory smell are gone. Either because they had unrealistic expectations, but apparently also because the other side wasn't making it easy either. Perhaps festool should introduce a policy to replace any tool that doesn't get repaired within 10 days, or supply a replacement which is preferable. That would kill 90% of these rant threads.
« Last Edit: November 15, 2017, 02:33 AM by Timtool »
BR10, MFK 700, OS 400, ETS EC 150/3, KA 65-plus,TS55R, CT22E, CTLmini, CTL MIDI, CTM 36 AC HD, Kapex KS120, ETS125, ETS150/5, RO150, RO90, CXS-set, T-15+3 set, DTS400, OF900, OF1010, OF2200 set, Carvex PS420 EBQ set, EHL 65, SSU 200, Centrotec installer set, LR32-sys, FS-800, FS-LR-1400x2, domino 500+domino sys, domino 700 XL, Surfix-sys, Sys-box 1, Syslite, LEV-350, Sys-box,MFTB/1-2-4... MFTC, MFSC

Offline Kev

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Re: Anyone considering ditching Festool tools?
« Reply #13 on: November 15, 2017, 03:48 AM »
Ditching? No. Because I have most of the Festool range that I need I probably spend more time in consideration when something new is released.

I rarely put myself in a situation where I only have one option to do a task, but when that happens and if the tool failed I'd also be frustrated if the repair window was long and the interaction with the service team wasn't smooth.

The real question is do you really need to flush your entire tool collection to another single brand or are there specific tools you could consider swapping if you've lost confidence in them?

Offline ChuckM

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Re: Anyone considering ditching Festool tools?
« Reply #14 on: November 15, 2017, 11:38 AM »
I have five Festool tools, including the Kapex. NO plans to ditch anything, but if any of them is broken beyond reasonable repair, I don't think I will replace it with another Festool item, except perhaps the DF500.

I have commented before about the Festool service though I have never -- touch wood -- needed to use it. All my Festool tools are from Lee Valley and so I expect (and hope) I can deal with LV Customer Service and not Festool Customer Service in case anything goes wrong.

Offline #Tee

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Re: Anyone considering ditching Festool tools?
« Reply #15 on: November 15, 2017, 12:04 PM »
kapex abused for about 2 years
cxs used alot, first drill i grab for most things
carvex barely used
ts55 abused most often used saw
ct26 turns on everytime kapex and ts55 is used
t18 used alot as well
of1400 not used much
domino df700 used alot
ets ec 150/5 abused for 1yr

So far ZERO issues with any of the power tools. The mft, stool, work center and all of the power tool accessories ive bought and used NOTHING broke yet and performed the way it was advertised. Been a very happy customer for 4yrs.
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline Motown

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Re: Anyone considering ditching Festool tools?
« Reply #16 on: November 15, 2017, 01:12 PM »
Ditch? No, but there are some tools that I like less than others and I have replaced them with other brands. I would say that I am 98-99% satisfied with all my Festool purchases and the customer service. At the end of the day, I try to pick the tools that work best for me.

I wanted to add this, I have yet (knock on wood) to have any issues with my Kapex but I am worried about it given the large number of issues communicated on this site. The Bosch glide and vacuum seem like an interesting option.

Offline VW MICK

  • Posts: 859
Re: Anyone considering ditching Festool tools?
« Reply #17 on: November 15, 2017, 01:19 PM »
kapex abused for about 2 years
cxs used alot, first drill i grab for most things
carvex barely used
ts55 abused most often used saw
ct26 turns on everytime kapex and ts55 is used
t18 used alot as well
of1400 not used much
domino df700 used a lot

So far ZERO issues with any of the power tools. The mft, stool, work center and all of the power tool accessories ive bought and used NOTHING broke yet and performed the way it was advertised. Been a very happy customer for 4yrs.


Ha ha I know every one hates this but plus one

Offline JimH2

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Re: Anyone considering ditching Festool tools?
« Reply #18 on: November 15, 2017, 01:26 PM »
I’ve had two failures:  Pro 5 and Kapex. Both took about 2.5 weeks to resolve. I did not handle anything. I dropped the tools off at my vendor and everything was handled, so I’m thinking that is the way I will go if needed in the future.  I’m sad to hear of your troubles and I hope the very best for you.

Neither of these are a surprise.

Offline VW MICK

  • Posts: 859
Re: Anyone considering ditching Festool tools?
« Reply #19 on: November 15, 2017, 01:31 PM »
I have never had an idea to ditch Festool

I’ve just completed a build that I have posted and I enjoyed every minute of using my tools they are a pleasure to use and make my life easier

I honestly don’t think I could achieve the complexity and finish of my projects without Festool

I do have other brands for specific jobs wich I also post

MICK

Re: Anyone considering ditching Festool tools?
« Reply #20 on: November 15, 2017, 05:14 PM »
Hi,
It’s been really interesting reading through the responses so far, some of you have had no problems, some of you a few problems and some like myself are fed up with the system and particular tools.
I’ve made a complaint to head office regarding the quality of certain tools I own and the poor customer service, I am now waiting for a response regarding this.
Despite contacting the head office 3 times to confirm details for collection it was still a messup.
For the premium price I’m paying I demand a level of service and quality, it’s clear to me it’s non existent.
I have sold the Kapex at a loss as it’s not fit for purpose and replaced it with a dewalt.
The bottom line is these tools should not be breaking so easily.
I have a Milwaukee drill set that’s 12 years old, still going strong and not once had a service or a breakdown. The pdc 18v lasted 6 months before the motor and gears were changed.
Anyhow that’s my bit for now.
Louis

Offline Peter Halle

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Re: Anyone considering ditching Festool tools?
« Reply #21 on: November 15, 2017, 05:49 PM »
@Louis@Godfreysjoinery ,

I have read tons of customer service related posts here and I truly offer that yours is a mind-boggling one.  You have had several tool issues and then in the getting-the-tool-to-the-repair-facility-or-back-into-your-hands procedure you have had so many issues.  That is so totally wacky to me, a guy who lives 10+hours from a repair facility.

I originally thought that the whole carrier-pick-up-the-tool-and-deliver-service was so cool in the UK and other places but after reading your post I think that whole system is broken.

Obviously I don't have all the information nor do I have the perfect answer.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline Jim Kirkpatrick

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Re: Anyone considering ditching Festool tools?
« Reply #22 on: November 15, 2017, 05:56 PM »
I wouldn't dream of ditching my Festools.  I must be living in the Bizarro world because I've had nothing but good luck with them.   Only problem I've had was a faulty switch in my CT33 dust extractor that I bought used in 2008.  To this day it is still going strong and sees daily use in my shop. 
Not to mention, what brought me to Festool was the dust collection.  I was ready to quit woodworking altogether because of the sinus problems I had.  Then I discovered their sanders.  Festool has kept me in the game and I am grateful.

Offline Phil Beckley

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Re: Anyone considering ditching Festool tools?
« Reply #23 on: November 15, 2017, 06:11 PM »
@Louis@Godfreysjoinery ,

I have read tons of customer service related posts here and I truly offer that yours is a mind-boggling one.  You have had several tool issues and then in the getting-the-tool-to-the-repair-facility-or-back-into-your-hands procedure you have had so many issues.  That is so totally wacky to me, a guy who lives 10+hours from a repair facility.

I originally thought that the whole carrier-pick-up-the-tool-and-deliver-service was so cool in the UK and other places but after reading your post I think that whole system is broken.

Obviously I don't have all the information nor do I have the perfect answer.

Peter

....just to make it clear - the system in the UK is not broken.
Phil
Festool U.K Employee | Festool UK Website


Offline antss

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Re: Anyone considering ditching Festool tools?
« Reply #24 on: November 15, 2017, 06:26 PM »
Phil, can you say where the disconnect lies ?

Is it at the local dealer level or the shipper ?  Or just one of those oddities that happens because of post code system? User error ?

Seems like this is the 2nd case of someone posting here recently that they've had trouble getting the UK system to work as intended.


Offline Peter Halle

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Re: Anyone considering ditching Festool tools?
« Reply #25 on: November 15, 2017, 07:07 PM »
@Louis@Godfreysjoinery ,

I have read tons of customer service related posts here and I truly offer that yours is a mind-boggling one.  You have had several tool issues and then in the getting-the-tool-to-the-repair-facility-or-back-into-your-hands procedure you have had so many issues.  That is so totally wacky to me, a guy who lives 10+hours from a repair facility.

I originally thought that the whole carrier-pick-up-the-tool-and-deliver-service was so cool in the UK and other places but after reading your post I think that whole system is broken.

Obviously I don't have all the information nor do I have the perfect answer.

Peter

....just to make it clear - the system in the UK is not broken.
Phil

Phil,

When I said broken it was about couriers who are not doing what they should be doing.  No different than when my mail service should be delivering to me in the normal timeframe and then it doesn't.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline yetihunter

  • Posts: 396
Re: Anyone considering ditching Festool tools?
« Reply #26 on: November 16, 2017, 03:36 AM »
I threw my anemically thin diametered sleeved hose into the bin.
Does that count?  [big grin]

Offline Untidy Shop

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Re: Anyone considering ditching Festool tools?
« Reply #27 on: November 16, 2017, 07:16 AM »
Of all the comments here that made me sit up and take notice it was that of @Alex who has been such a strong Festool advocate here on the FOG for  many years.

In many ways he has also summed up the experience of so many here in Australia. Ref the Thread 'One for the Aussies'.

The issues of tool pick up in the UK and US certainly make me smile. I am sure many down here even cringe. The reason is that our 'Service All Inclusive' only offers repairs via dealer pick up. Imagine how that works for many working in remote and not so remote areas of Australia. My Premium Dealer is around 1hr 40 - 50 mins away.

I too have now probably purchased my last Festool. Not out of any great dissatisfaction with the tools themselves, rather I have reached a time when those I have should see out my productive life. Sure some may need replacement, but I can not think of any additional item within the current Festool range that I now need.

Still -  [big grin]
« Last Edit: November 16, 2017, 07:31 AM by Untidy Shop »
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
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Offline ChuckM

  • Posts: 267
Re: Anyone considering ditching Festool tools?
« Reply #28 on: November 16, 2017, 08:27 AM »

Snipe.
 Perhaps festool should introduce a policy to replace any tool that doesn't get repaired within 10 days, or supply a replacement which is preferable. That would kill 90% of these rant threads.

This "crazy" idea may sound crazy but it could be the last thing Festool needs to earn back the trust of those who have had really bad encounters with its service.

When drastic measures like that are planned for, given the necessary resources and implemented, they send two messages, one externally and one internally. To outsiders, it means a determination on the part of the company to change things. Internally, the employees see an effort from the top to change the service culture and listen.

Such idea of giving a new tool to a customer after certain # days of a tool remaining unattended to is very powerful because it is costly if the new pledge is not met. Management will see the delinquency where it hurts.

Some companies make pledges about their service time, etc. I remember seeing a pledge at an airport where one airline (Alaska?) boasted that if you don't have your baggage ready after  x minutes of your deboarding, you will get your a discount coupon for your next flight or something like that.

It is a pity that Festool seems to be sitting on its hand and letting its service reputation damage or harm its manufacturing reputation as well as its overall company reputation. It should apply a bit of its innovation brilliance (the domino joiner, e.g.) to the work of revamping its service management. This must be an executive top-down initiative -- to be successful.

Offline aloysius

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Re: Anyone considering ditching Festool tools?
« Reply #29 on: November 16, 2017, 08:28 AM »
I've ditched a few lines along the way.  After "wasting" a cool grand or so on their cordless drills I decided that there's no sense in throwing additional good money after bad.  That was admittedly many years ago, but there's just so much better value elsewhere in my opinion.

Likewise, I gave up on their saws a decade ago with 3 successive "strikeouts" in the Trion, Kapex & the abominable rail jointing system of the TS55.

My SR5E extractor, 2 Duplex, Deltex & RO90DX sanders were nicked last year & won't be replaced either.  The RS1C sander will, however, as it's an excellent, powerful but crude workhorse that nobody else makes:  most half sheet sanders these days have <5mm orbits, making them much less effective for roughing work.  There's actually nothing wrong with the Deltex apart from being discontinued!  OK maybe the extra finger attachments of the (likewise discontinued) Bosch deltas make them a bit more versatile, but the Deltex was always a smoother running & more aggressive sanding alternative.

But the other sanders; the 2 Duplex in particular were just too slow in operation & the RO90 such an ill-mannered, evil handling little beast in any mode with coarse papers that I'm actually rather pleased to have them gone.  A new DEOS sander from Mirka should be a more effective small orbital than the slow linear action of the Duplex, despite the convenience of their shaped bases.  The smaller diameter version of the random orbit DEROS or the impeccable smoothness of the old SXE400 Metabo sanders will be much more ergonomic & easily handled than that awful little Rotex ever was

I'll keep my old Rotex 150 sander & CT22 vac going indefinitely, however.  I hate the newer ones, with their stupid unreliable plug-it power cords, proprietary bayonet pad mounting & weak, flimsy hose garages.  Just as long as parts are still available, I'll soldier on with these 2 gems, & look for a second hand Festo RS1C or maybe one of the short lived RS100Cs that have a fixed cord.

The old Rotex has a huge range of centre screwed Festo/ol, DeWalt, Metabo, Bosch & aftermarket sanding pads in standard 6 & 9 hole patterns plus a huge variety of multi-hole bases at much cheaper prices that allow the use of those fantastic mesh abrasives, plus hundreds of others from dozens of different suppliers.  The bayonet mounted pads of the newer Rotex sanders severely limit abrasive choice.

So for me it's a bit of a mixed bag.  There's 3 tools in particular that I admire & respect.  Reliable old "friends" that I won't ever willingly part with.  As for the rest of their range, well it's not really that anything in particular (apart from those woeful jigsaws, underperforming cordless range & that ridiculous small Rotex) that's actually bad.  It's just that many of the newer tools from some competitors are just so much better:  in design, performance, reliability & (subjective) value.
FOG-wit since '95:  Some say since birth...

Offline HarveyWildes

  • Posts: 603
Re: Anyone considering ditching Festool tools?
« Reply #30 on: November 16, 2017, 10:19 AM »
I'm keeping the ones I've got for now, and I even have one more on the wish list.  The number one reason is that I work in an enclosed shop and no other tools I've used handle dust as well as Festool (sanders, routers, saws).  The number two reason is that nothing else does what a Domino does quite as well or quickly.  The number three reason is the versatility of the MFT clamping system.  On that score the Parf Guide system (which I have used very successfully) and other similar jigs mean that Festool and CNC machines no longer have a corner on MFT style tops.  A lot of people are selling a nice variety of 20mm accessories now, so Festool doesn't own that market either.

I ditched a Festool 18V drill because I couldn't see what the value proposition was.  After I bought it, I kept reaching for my Milwaukee M12 for most shop chores, or my 20V DeWalt if I needed big boy power.  I'll probably never get a Festool jigsaw because I hardly use the ones I've got now.  A Kapex is out because it seems to be the poster boy for reliability problems -and- I've already got a Bosch in a dust collection hood that is well tuned.

That said, I am concerned about reliability over time.  My first Festool was a Domino 2.5 years ago, and I've already sent it and a cordless drill in for service.  That's a higher rate of failure than other brands I own, but the service experience in both cases was professional.  However, I'm starting to reach the end of warranty on my earliest purchases, and if my Festool tools continue to fail at more or less the same rate, I'm sure I'll start to buy alternatives.  For now I'm keeping what I've got.

So my suggestion is to be deliberate about what Festool tools you buy.  You're paying more for them, but there is more to value than just price and reliability.  Understand what they offer you, and balance that value against what you will pay for them.  I get a lot of information from other FOG users (thanks to all!) that goes into my decision making, but at the end of the day, I need to make the decisions based on what makes sense for my checkbook, shop, and patterns of work.
« Last Edit: November 16, 2017, 10:23 AM by HarveyWildes »

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Offline Cochese

  • Posts: 259
    • The 144 Workshop
Re: Anyone considering ditching Festool tools?
« Reply #31 on: November 16, 2017, 11:42 AM »
Ditch? No. I like what I have. But I'm not really interested in much else, which is the bigger problem. Festool not only needs to expand the userbase, but keep the core buyers engaged as well.

I mean, a Rotex and the bigger Domino, and that might be all I ever do.

Offline T. Ernsberger

  • Posts: 836
Re: Anyone considering ditching Festool tools?
« Reply #32 on: November 16, 2017, 12:18 PM »
The only tool I’ve thought about replacing is the TS55 and buy the Mafell.  Having the bigger motor of the Mafell is a big plus for me. 

Offline Cheese

  • Posts: 3709
Re: Anyone considering ditching Festool tools?
« Reply #33 on: November 16, 2017, 12:35 PM »
I have a lot of Festools...9 sanders, 3 routers, 3 track saws, 2 Dominos and the list goes on. At this stage I think only the Kapex, HKC, TSC 55 and OF 1400 have any of their original 3 year warranty left.

Over the years the only Festool problem I've encountered was one of the LED's in the SysLite Uni burned out. I filled out an on-line form and received a free shipping label within 15 minutes. I walked the package down to UPS the same day and 5 days later I received my repaired SysLite. You can't fault service like that. [cool]

I have replaced the Trion and the Carvex with a P1 cc and am contemplating replacing the TS 55 with a MT 55. Other than that...no, I'm not ditching Festool.  [big grin]

Offline sheperd80

  • Posts: 89
Re: Anyone considering ditching Festool tools?
« Reply #34 on: November 16, 2017, 10:39 PM »
I have at CT Midi, DF500, OF1010, ETS-EC 150/5, Pro 5, RO90, and TS55.
I love em all and dont see ever ditching the system. This set works very well for me. Might add a DF700 and another sander or router but thats it. The rest... kapex, carvex, vecturo, the drills, the mft, lr32 system... No thanks festool lol. Nice try though.

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Offline grbmds

  • Posts: 1732
Re: Anyone considering ditching Festool tools?
« Reply #35 on: November 17, 2017, 09:20 AM »
I own a number of Festool tools and use them as needed. Right now I don't need any tools period (sad) but can't see any reason why I would sell any of them at this point much "ditch" Festool. They are all great tools.
Randy

Offline six-point socket II

  • Posts: 453
  • aka @the_black_tie_diyer
    • Portfolio
Re: Anyone considering ditching Festool tools?
« Reply #36 on: November 17, 2017, 11:18 AM »
Hi,

Given the journey you've been through I understand how you feel, I have been there with other brands/services at some point you need to vent and then ditch it eventually to keep sanity.

That said, Festool has been quite the exact opposite experience for me in all regards, so I have zero reasons/plans to ditch any of my Festool tools. All of my Festool tools work like a charm and meet or exceed my expectations. I love working with them.

Kind regards,
Oliver

 

Offline McNally Family

  • Posts: 479
  • Festool Atomic Phaser Particle Blaster (APPB Set)
Re: Anyone considering ditching Festool tools?
« Reply #37 on: November 17, 2017, 02:16 PM »
Ditch Festool tools?  No way!

My wife would like me to ditch my Mafell habit, strictly due to purchase cost.  All she can see is the bottom line, and does not have an appreciation for the finer aspects of the tools.  Her eyes just cross when you try and describe the unique features of the Mafell tools, so if anything, my Mafell purchases make it easier for me to purchase more Festool tools.   

GREEN: In order of purchase = | CT26 w/Installer Cleaning Set | C18 5.2 Set w/Centrotec Installer's Set | RS 2 E | Hose w/ Sleeve 3.5m | 115mm X 226mm Hand Sanding Block | 80mm X 133mm Hand Sanding Block | HSK D21.5 5m hose | CT Boom Arm Bundle Set |  Won the CXS Li 2.6 90 Limited Edition on 06/20/2016 | Metric Parallel Guide Set | 1080 Plate for custom MFT | OF 1400 EQ Router (metric) w/accessories | FS1400/2-LR 32 Guide Rail (x1) | LS 130 EQ | Next  Purchase: TBD

RED: // Mafell P1cc  //  MT55cc  // Next purchase: TBD

Offline Holmz

  • Posts: 4010
Re: Anyone considering ditching Festool tools?
« Reply #38 on: November 17, 2017, 03:14 PM »
Ditch Festool tools?  No way!

My wife would like me to ditch my Mafell habit, strictly due to purchase cost.  All she can see is the bottom line, and does not have an appreciation for the finer aspects of the tools.  Her eyes just cross when you try and describe the unique features of the Mafell tools, so if anything, my Mafell purchases make it easier for me to purchase more Festool tools.

Mine said (a while back)... don't spend any more on those Festools...
So I got a Lamello Zeta and a Mirka.

Their perspective on the value of tools seems to change if they get some pieces made from them... (just say'in)
On the horizon is the bathroom cabinet and some armoir units for the guest room. Which coincidentally translated into "the need" for a puck light jig.

Offline Arvid

  • Posts: 82
Re: Anyone considering ditching Festool tools?
« Reply #39 on: November 29, 2017, 07:35 PM »
I'm slowly ditching them. have two kapexes left and a drill. after those go no more. none of them were worth it. they didn't last any longer then any other tool out there for half sometimes a quarter the price.

Offline ear3

  • Posts: 3402
Re: Anyone considering ditching Festool tools?
« Reply #40 on: December 01, 2017, 07:46 AM »
No.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • RS 2 • HL 850 • Vecturo OS 400 • CT 26 w/Long-Life Bag • CT Sys w/Long-Life Bag • MFT/3

Offline chewy

  • Posts: 76
Re: Anyone considering ditching Festool tools?
« Reply #41 on: December 01, 2017, 04:42 PM »
Not ditch, but just have a much different opinion of them now. It's the reliability, quality control and short tool life that put me off. Fingers crossed it would fail within the 3 year warranty period, if not you're in for a hefty repair bill. Chances are the cost of repair would be enough to buy a similar tool from a well respected brand. Reading all the kapex issues was the final nail in the  coffin.

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Offline yetihunter

  • Posts: 396
Re: Anyone considering ditching Festool tools?
« Reply #42 on: December 01, 2017, 11:33 PM »
Ditch Festool tools?  No way!

My wife would like me to ditch my Mafell habit, strictly due to purchase cost.  All she can see is the bottom line, and does not have an appreciation for the finer aspects of the tools.  Her eyes just cross when you try and describe the unique features of the Mafell tools, so if anything, my Mafell purchases make it easier for me to purchase more Festool tools.

Mine said (a while back)... don't spend any more on those Festools...
So I got a Lamello Zeta and a Mirka.

Their perspective on the value of tools seems to change if they get some pieces made from them... (just say'in)
On the horizon is the bathroom cabinet and some armoir units for the guest room. Which coincidentally translated into "the need" for a puck light jig.

No wife, but a nagging immediate family that seems to know my every expenditure.
I showed my mother and sister some US Makita marketing materials with the spandexed bimbos and then showed them a Festool catalogue with Kayleen McCabe working away with a rotex.   Long story short, they have never negatively criticised my Festool purchases since.  :)


Offline estley

  • Posts: 101
Re: Anyone considering ditching Festool tools?
« Reply #43 on: December 02, 2017, 10:49 AM »
ditching? no, I'm happy with pretty much all my festool purchases, except maybe the surfix, but then again, my ideal finish is one that applies itself, looks great, and requires no participation on my end.

however, I do a little more research on alternatives nowadays instead of just assuming that the festool offering is the best option out there.


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Offline Coen

  • Posts: 274
Re: Anyone considering ditching Festool tools?
« Reply #44 on: December 08, 2017, 11:42 PM »
Nope. Ditching to me means; taking a large upfront cost. And in this case I don't see any gains for me as the Festools I have have been doing just fine for me.

However, when looking for a new battery drill... the Festool prices just seem a bit "out there". And since the battery drills don't integrate into a giant system like the FS, MFT, CT, etc. ... I'm tempted to try something else. But then again I like the 90 degree and excenter chuck. Especially the later seems to be nowhere else to be found...

Offline bnaboatbuilder

  • Posts: 120
Re: Anyone considering ditching Festool tools?
« Reply #45 on: December 08, 2017, 11:58 PM »
Bosch Flexiclick does the same now, 90 degree angle attachment, offcenter as well for half the cost of the CXS set. I have both.

Nope. Ditching to me means; taking a large upfront cost. And in this case I don't see any gains for me as the Festools I have have been doing just fine for me.

However, when looking for a new battery drill... the Festool prices just seem a bit "out there". And since the battery drills don't integrate into a giant system like the FS, MFT, CT, etc. ... I'm tempted to try something else. But then again I like the 90 degree and excenter chuck. Especially the later seems to be nowhere else to be found...
- John

Offline Coen

  • Posts: 274
Re: Anyone considering ditching Festool tools?
« Reply #46 on: Yesterday at 12:11 PM »
Bosch Flexiclick does the same now, 90 degree angle attachment, offcenter as well for half the cost of the CXS set. I have both.

Nope. Ditching to me means; taking a large upfront cost. And in this case I don't see any gains for me as the Festools I have have been doing just fine for me.

However, when looking for a new battery drill... the Festool prices just seem a bit "out there". And since the battery drills don't integrate into a giant system like the FS, MFT, CT, etc. ... I'm tempted to try something else. But then again I like the 90 degree and excenter chuck. Especially the later seems to be nowhere else to be found...

Half the cost!? Huh? I was looking at T18+3 Set vs competition, not in the CXS / GSR12 range. The Flexiclick system with the 90 degree and excenter chuck seems to always come combined with the SDS chuck, for which I don't care at all. At that point the cost of the Bosch balloons to within 15% of the Festool, but has 24% smaller batteries and comes in an L-Boxx, which I can't stack with anything else. At that point...
However, the Bosch system is also available with an impact driver, in a set with 3 batteries (w/o the chucks) for less than just a Festool T18+3 Plus. And Festool doesn't have an impact driver at all at the moment.

I also wonder how the different brands have their switches. Having worked last week with a Metabo 14.4V (Li) from a few years ago, a new 18V (Li) Dewalt and my ancient Festool BPS 15.6 NiCD (with DIY rebuild battery) I found that only my Festool allowed very slow rotation. The other drills seemed to have a minium rotationspeed of like 120 rpm. My Festool was however... significantly heavier with the slowest top RPM. But unlike the Dewalt... the cilindrical chuck didn't need tightening every half hole.