Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.
« previous next »
Pages: [1]   Go Down

Author Topic: C18 stuck forward and reverse switch  (Read 3128 times)

0 Members and 1 Guest are viewing this topic.

Offline retrac

  • Posts: 13
C18 stuck forward and reverse switch
« on: March 01, 2017, 03:45 PM »
Hi,

Had this drill in for a service to fix the forward and reverse switch on two different occasions, now its just starting to stick again. 


What are my options with this?, do I just get it fixed again and wait for it to go wrong again?

Any thoughts??

Thanks
Logged
Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

Offline Gregor

  • Posts: 307
Re: C18 stuck forward and reverse switch
« Reply #1 on: March 04, 2017, 05:51 AM »
Please clarify: does it stick mechanically or does it cease to change direction but still can be moved?
Also: do you still have warranty?
Logged

Offline retrac

  • Posts: 13
Re: C18 stuck forward and reverse switch
« Reply #2 on: March 04, 2017, 10:43 AM »
Hi,

It's hard to switch from forward to reverse, sometimes it works and switches with a finger push, other times i have to change my grip to push change direction.  Hope this makes sense. 

It is still under warranty but its already been in twice for the same thing.

This seems to happen every 3-4 months, I don't abuse my tools its only used to fit kitchens.

Thanks
Logged

Offline Gregor

  • Posts: 307
Re: C18 stuck forward and reverse switch
« Reply #3 on: March 06, 2017, 08:19 AM »
Question is why it gets stuck, repeatedly.

- The switch movement is plastic on plastic, so something sticky could get inside with time and hinder free movement. Should the problem happen out of warranty some applied grease might help against the plastic parts sticking to each other.
- There is one spring that locks the switch in the selected positon against unintended movement, it might have accumulated dirt.

As it's still under warranty: service all included. Maybe ask them what they dit to fix it when you have it back.
Logged

Offline LM

  • Posts: 154
Re: C18 stuck forward and reverse switch
« Reply #4 on: April 16, 2017, 08:37 AM »
Hi Retrac,

Any luck with a lasting solution? mine is doing this for the third time also.

I only use for cabinet fitting never in dusty environments, its incredibly annoying that a £500 drill has such a cheap switching mechanism. I know they will fix it with the all inclusive but it leaves me a week without my drill and the nagging feeling once the warranty is over I am going to be stuck, much like the forward/reverse switch.

Thanks
Leigh
Logged

Offline jim g

  • Posts: 1
Re: C18 stuck forward and reverse switch
« Reply #5 on: June 29, 2017, 06:35 PM »
Mine been doing the same thing for about a year. I was fixing to send it in but the motor on the other one completely locked up. So I had to send that in first.

Other then that I've been completely happy with them for the 2 years that I've had them.
« Last Edit: June 29, 2017, 06:38 PM by jim g »
Logged

Offline Naildrivingman

  • Posts: 124
Re: C18 stuck forward and reverse switch
« Reply #6 on: June 29, 2017, 08:19 PM »
I love and respect festool but I cannot bring myself to spend more than $300 on a battery drill. I wish you all best of luck.
Logged
Dance with who brung ya...
Pages: [1]   Go Up
« previous next »