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Author Topic: CT mini hose broke in half  (Read 5183 times)

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Offline barr.ca

  • Posts: 3
CT mini hose broke in half
« on: February 14, 2017, 08:45 PM »
I was putting the hose from my 1 year old CT mini back into the hose garage and it broke in half. Upon contacting Festool warranty they informed me that this isn't a warranty issue as the hose is an accessory. Has anyone seen this before? And were you able to get a replacement?

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Offline leakyroof

  • Posts: 1958
Re: CT mini hose broke in half
« Reply #1 on: February 14, 2017, 09:05 PM »
My smallest Vac is a Midi, but I've never had one of the Anti-Static hoses do that on me ... [eek]
Not as many Sanders as PA Floor guy.....

Offline antss

  • Posts: 1275
Re: CT mini hose broke in half
« Reply #2 on: February 14, 2017, 10:47 PM »
Maybe it froze in the Canadian winter your having?  8)

Was a time when FT would have replaced that even if it strictly wasn't under warranty. That hose barely looks used at all.   I've got some ten years old that look like heck but are still intact.

« Last Edit: February 14, 2017, 10:49 PM by antss »

Online Cheese

  • Posts: 3460
Re: CT mini hose broke in half
« Reply #3 on: February 14, 2017, 11:16 PM »
Oofdaa...I'd wrap that flipping hose around the neck of the Festool rep.  Unless that hose was subjected to liquid nitrogen, there's no reason for its failure.

Offline bionicus

  • Posts: 116
Re: CT mini hose broke in half
« Reply #4 on: February 15, 2017, 01:01 AM »
Not warrantying accessories because they're accessories is such a garbage cop-out.

Replace the guy's defective hose and stop doing this to your customers. JFC.

Offline Alex

  • Posts: 5449
Re: CT mini hose broke in half
« Reply #5 on: February 15, 2017, 03:58 AM »
It's not a warranty issue because the hose is an accessory? What kind of crazy thinking is that? It's an integral part of the tool!

Offline DB10

  • Posts: 879
Re: CT mini hose broke in half
« Reply #6 on: February 15, 2017, 05:35 AM »
 Just one year old, I'd speak to Festool again and see if you can get someone from service to check the hose over for any manufacturering defaults, after all it's in Festools interest for these hoses to last longer than one year. There might be a bad batch of these hoses around.

Offline Holmz

  • Posts: 3875
Re: CT mini hose broke in half
« Reply #7 on: February 15, 2017, 05:36 AM »
That sucks.

Offline RKA

  • Posts: 907
Re: CT mini hose broke in half
« Reply #8 on: February 15, 2017, 06:32 AM »
Was the hose acquired with the extractor?  If so, you could raise that point with them.  Since it was part of the tool purchase, it should be covered.  If they won't work with you, you may need to dig into the consumer laws to see if they are lawfully allowed to exclude part of a purchase from the warranty.  Also look over the warranty paperwork included to see IF they even added wording stating such.
-Raj

Offline T. Ernsberger

  • Posts: 818
Re: CT mini hose broke in half
« Reply #9 on: February 15, 2017, 07:57 AM »
 They are definitely letting customer service fall.  I called about a hose garage on my midi that lasted 6mo and they told me that the replacement part is $69 plus shipping.  I had to call 10 times before I could get someone.  All this with the legendary price increases in April.

Offline Gregor

  • Posts: 475
Re: CT mini hose broke in half
« Reply #10 on: February 15, 2017, 09:07 AM »
I suggest to mail presse@festool.com (their german public relations department) with the details of your problem, a link to this topic and a polite question about them being aware that their canadian branch (I take this from your locationas reported by the forum) is currently actively destroying their brand or not.

Offline Cochese

  • Posts: 234
    • The 144 Workshop
Re: CT mini hose broke in half
« Reply #11 on: February 15, 2017, 09:31 AM »
Situations similar to these are why long time Festool fans are leaving the brand. Perhaps this line of thinking about accessories (and not including them in the return period) should be changed.

Offline JCLP

  • Posts: 705
Re: CT mini hose broke in half
« Reply #12 on: February 15, 2017, 10:12 AM »
An accesory? Really. When you purchase a CT dust extractor it comes with a hose. As you cannot use the CT without a hose, wouldn't it make sense that it is part of the tool and not an accessory. Now if you purchase an extra hose, then yes it becomes an accessory. Otherwise it should be considered as part of the tool as the CT will work as designed without it.

Just my 2 cents.

JC

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 984
Re: CT mini hose broke in half
« Reply #13 on: February 15, 2017, 12:25 PM »
@barr.ca I'll send you a DM about this. As others have pointed out, hoses are considered an accessory, but we'll try to get you taken care of.

Offline barr.ca

  • Posts: 3
Re: CT mini hose broke in half
« Reply #14 on: February 28, 2017, 10:30 AM »
Great news, I received a replacement hose from my local dealer, Ultimate Tools, who was a huge help!

Back to the shop!

Offline antss

  • Posts: 1275
Re: CT mini hose broke in half
« Reply #15 on: March 13, 2017, 07:26 PM »
way to go Festool and @TylerC.