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Author Topic: Ct mini vac  (Read 982 times)

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Offline mac west

  • Posts: 17
Ct mini vac
« on: November 20, 2017, 01:32 PM »
Purchased back in October 2014 with a bunch of stuff from the great Bob Marino. Vacuum started acting  up it wouldn't power the tool on auto start it worked fine in manual mode. So I used the search on this forum and saw some threads on ordering a new switch so I purchased one from Festool 44.00 dollars us. Still didn't work . So I decided to send it in to Festool. Last week they called me to tell me it would be 300.00 dollars to fix a 450.00 dollar vacuum 1 month out of warranty with the vacuum motor operating fine. It sounds crazy to me. Mac




« Last Edit: November 20, 2017, 01:40 PM by mac west »

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Offline Alex

  • Posts: 5496
Re: Ct mini vac
« Reply #1 on: November 20, 2017, 04:39 PM »
Wow, that sure sounds crazy to me too. If the turbine's ok, then there is only 1 other expensive part that could be faulty: the electronics board. This unit is simply switched out as a whole and costs $99 ex VAT according to Ekat. Same part incl VAT costs only €52 over here in Holland. It is very easily accessible and switching it out wouldn't take me more than 15 minutes.

Did they give you a detailed explanation of what they had to do or only the cost estimate?

Festool's price for spare parts are also crazy. I just replaced the power cord on my CT Mini, Festool asks €62 for the 7,5m cord, I found a high quality 10m cord somewhere else for only €8.

Offline mac west

  • Posts: 17
Re: Ct mini vac
« Reply #2 on: November 20, 2017, 04:51 PM »
no they didn't give me a detailed estimate. Told me technician diagnosed and it would be 297.00 dollars and they wanted a credit card. I told them I wanted to check if it was still under warranty. I checked my account at Bob Marino and see I purchase October 7th 2014. I'm bummed. Mac   

Offline DB10

  • Posts: 907
Re: Ct mini vac
« Reply #3 on: November 20, 2017, 09:40 PM »
Man, that's unfortunate. Seeing as you are just out of warranty they might charge you for the parts only and waiver the labour cost, got to be worth a shot.

Offline mac west

  • Posts: 17
Re: Ct mini vac
« Reply #4 on: November 21, 2017, 09:37 AM »
Ill ask them if they would give me a discount. MAC

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8301
    • Festool USA
Re: Ct mini vac
« Reply #5 on: November 21, 2017, 11:09 AM »
@mac west - Please send me a message with your name and phone number, and our service manager will give you a call about this. Thanks.

(Tyler)

Offline mac west

  • Posts: 17
Re: Ct mini vac
« Reply #6 on: November 21, 2017, 11:22 AM »
Thanks
« Last Edit: November 21, 2017, 12:50 PM by mac west »

Offline mac west

  • Posts: 17
Re: Ct mini vac
« Reply #7 on: November 21, 2017, 12:41 PM »
Thanks Tyler and thanks Festool . Vacuum  will be covered by Festool.
Happy  Thanksgiving. Mac

Online BJM9818

  • Posts: 160
Re: Ct mini vac
« Reply #8 on: November 21, 2017, 01:08 PM »
Good job Festool

I was about to say throw it up on eBay and spend the difference on a new one. I’ve seen Midi’s listed as broken go for $190.


Offline Alex

  • Posts: 5496
Re: Ct mini vac
« Reply #9 on: November 21, 2017, 01:46 PM »
Nice to see a happy ending for you. It would be pretty cruel to get such an expensive repair 1 month out of warranty. You see, it's good to vent your grievances here on the forum, the squeaky wheel gets the grease.

Nice you still get a $300 repair for free from Festool USA, while Festool NL stiffs me over 8 euros. I guess Festool NL doesn't care what you read here.

Offline rst

  • Posts: 1569
Re: Ct mini vac
« Reply #10 on: November 21, 2017, 02:24 PM »
Way to go Tyler, if you keep this up guys will be stuffing dollar bills in your belt at future Fes connects.

Offline mike_aa

  • Posts: 983
Re: Ct mini vac
« Reply #11 on: November 21, 2017, 03:00 PM »
Way to go Tyler, if you keep this up guys will be stuffing dollar bills in your belt at future Fes connects.

 [eek]

Offline SoonerFan

  • Posts: 331
Re: Ct mini vac
« Reply #12 on: November 23, 2017, 08:41 AM »
Nice to read a thread with a great ending as I start my Thanksgiving day here in the U.S.

Offline mac west

  • Posts: 17
Re: Ct mini vac
« Reply #13 on: November 26, 2017, 03:12 PM »
Received my vac back Saturday . Just like new Thanks Festool. Mac