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Author Topic: Damaged guide rails / MFT top  (Read 2577 times)

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Offline Duane Franks

  • Posts: 3
Damaged guide rails / MFT top
« on: February 25, 2017, 03:05 PM »
New poster, new to Festools. Ordered TS-55, MFT-3, ETS EC125, and CT 36 E. Was super excited when I received my items, however that did not last long as I found my FS/1400 guide rail, MFT guide rail and MFT top damaged. I did escalate to the supplier and waiting for contact from them, but sad that I cannot use my tools until the problem is resolved. Hoping for a quick resolution so I can begin my Festool adventure.

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Offline Duane Franks

  • Posts: 3
Re: Damaged guide rails / MFT top
« Reply #1 on: February 25, 2017, 04:16 PM »
Update: Contacted by the supplier and they are shipping news rails to replace damaged ones and providing a credit for the damage to the MFT top (corner chipped, but something I can live with). Very pleased with the response from the supplier, will definitely purchase from again.

Offline Birdhunter

  • Posts: 1800
  • Woodworker, Sportsman, Retired
Re: Damaged guide rails / MFT top
« Reply #2 on: February 25, 2017, 09:01 PM »
If the chip bothers you, it's easy to flip the top. That might hide the flaw.
Birdhunter

Offline jfioro

  • Posts: 1
Re: Damaged guide rails / MFT top
« Reply #3 on: May 05, 2017, 12:02 AM »
I recently purchased an MFT3 and it arrived with two rails slightly dented.  I am afraid that the rails will compromise consistent cuts. The rail clamps won't pass the dents without shoving hard past the dent. The vendor has offered $100, but I would still have the dents. What do you think

Offline geoffshep

  • Posts: 134
Re: Damaged guide rails / MFT top
« Reply #4 on: May 05, 2017, 03:02 AM »
There seem to be a lot of MFTs damaged in transit (mine included in UK) - I would push to get it exchanged.

Offline rylim

  • Posts: 19
Re: Damaged guide rails / MFT top
« Reply #5 on: May 05, 2017, 01:49 PM »
New poster, new to Festools. Ordered TS-55, MFT-3, ETS EC125, and CT 36 E. Was super excited when I received my items, however that did not last long as I found my FS/1400 guide rail, MFT guide rail and MFT top damaged. I did escalate to the supplier and waiting for contact from them, but sad that I cannot use my tools until the problem is resolved. Hoping for a quick resolution so I can begin my Festool adventure.

Which supplier you bought the tools from?