so I took it to the dealer...sales girl told me to call Festool, I said fine I want my money back on this one and will buy the new one on the shelf. She then told me she can't take it back because I had already said there was nothing wrong with the sander itself. I very calmly explained that I was within my 30 days and Festool had a 30 day money back guarantee, she called the manager and he told her to swap the systainers. So I came home with my used and perfectly functioning sander and a systainer off the shelf from a different sander. Now the serial number of the sander does not match the label on the systainer but that is super minor, if ever I needed repairs they would use the number on the tool itself and not the box.
Overall, I was not pleased at all with the service from this dealer. It took 3 calls from the sales girl to the manager to get this resolved and I was there well over an hour, there was more discussion then I just described.
But one good thing happened, I had not researched this ahead of time and purchased my original Festool's from this dealer who is 30 miles away, I thought he was the nearest Festool dealer to me, while at the store a customer quietly told me about a dealer in my town and he had all the goodies I wanted, the LR32 which forced me to buy a OF 1400 router (and my PC router is only 3 years old
), the LR32 track and I also got the MFT/3 and TS 55 (had to order the TS 55), clamps and really nice clamping elements and my wife was ok with me spending this fortune. I didn't even know a thing like the LR32 existed, I was still doing shelf holes on a drill press with a worn out template.
In 3 weeks time, I went from not owning a single Festool on Dec. 23 all the way to needing to go to meetings and say "Hi, my name is Mike and I am a Festoolaholic"