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Author Topic: Festool owes me money  (Read 5054 times)

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Offline jonathan-m

  • Posts: 322
Re: Festool owes me money
« Reply #30 on: September 29, 2018, 05:56 AM »
I have not had any direct dealing with Festool myself, but I have heard from other people who have that Festool in Germany is kind of a "we know best" company. A bit snobby like Apple in that they're not really open to suggestions from their customer base but rather tell you how to use their products and have the "you're using it wrong" mentality when something is reported...

Take it for what it's worth and with a grain of salt… but it does seem to conform to what we see here on the forum regarding to feedback... And if it's true, well then all this doesn't really matter does it...
« Last Edit: September 29, 2018, 05:59 AM by jonathan-m »
Festool: 2x MFT/3 // OF-1400 // MFS-400 & 700 // RO-90 // SYS-ROLL // VAC-SYS SET SE1 // CT-ASA CT 26/36/SB // KS 120 EB & UG-L & R //  VECTURO OS 400 EQ-Set  // DSG-AG 125 // DSC-AG 125 // DSC-AG 125 FH // HK 85 EB // HK 55 EB
Protool: 2x VCP 260 LE AC // PDP 20-2
Mafell: MT55cc // P1cc // DD40P // Erika 85 Ec

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Offline jacko9

  • Posts: 2370
Re: Festool owes me money
« Reply #31 on: September 29, 2018, 06:48 AM »
I've contacted Festool here in the USA and the have been completely helpful.  This forum used to have a more onsite connection to Festool but, I haven't been around for a while so I can't comment on their presence.

Offline James Biddle

  • Posts: 136
Re: Festool owes me money
« Reply #32 on: September 29, 2018, 07:05 AM »
I've been as critical of Festool as any lately, but I do think the mods here do an outstanding job. Its not their fault I just had to order a replacement receptacle for my Midi to fix the same problem that my CT33 had 10 years ago. Or that my...

Offline Peter Halle

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Re: Festool owes me money
« Reply #33 on: September 29, 2018, 07:22 AM »
I've been as critical of Festool as any lately, but I do think the mods here do an outstanding job. Its not their fault I just had to order a replacement receptacle for my Midi to fix the same problem that my CT33 had 10 years ago. Or that my...

Just as a heads up, don’t throw your old one away.  If the issue is the looseness of the contacts (called wipes I believe) they are easily repairable.

Peter

Offline Rick Christopherson

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Re: Festool owes me money
« Reply #34 on: September 29, 2018, 07:41 AM »
I miss @Christian Oltzscher. The whole company has gone to       since he left the U.S. Market. That's why you don't see me posting here anymore.

<<Edit:  Edited with spaces replacing word previously used - P.Halle, Moderator>>
« Last Edit: September 29, 2018, 08:00 AM by Peter Halle »

Offline Brice Burrell

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Re: Festool owes me money
« Reply #35 on: September 29, 2018, 08:33 AM »
I miss @Christian Oltzscher. The whole company has gone to       since he left the U.S. Market. That's why you don't see me posting here anymore.

Yes, when Christian was here he made Festool USA seem like a small family owned business.  With his moving up it feels far more corporate, in many ways disconnected from the customers.   
Check out my new blog, The Green and Dark Blue Blog.

Offline DynaGlide

  • Posts: 227
Re: Festool owes me money
« Reply #36 on: September 29, 2018, 08:43 AM »
Festool bent over backwards with their customer service when I needed help. Maybe their forum presence isn't strong but their people on the phone are fantastic.

Offline Bob Marino

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Re: Festool owes me money
« Reply #37 on: September 29, 2018, 11:14 AM »
I miss @Christian Oltzscher. The whole company has gone to       since he left the U.S. Market. That's why you don't see me posting here anymore.

Yes, when Christian was here he made Festool USA seem like a small family owned business.  With his moving up it feels far more corporate, in many ways disconnected from the customers.

  Brice,

 I agree. In those days, Christian O and Brian G (CEO and CFO) shared a desk at Festool's office. Many times, when there wasn't enough staff, he's pick up the phone and field the calls. Actually I got to "know" him when I had to call the office asking about my recently purchased PS2E jigsaw. Further phone conversations led to asking me if I wanted to sell the tools. Talk about being in the right place at the right time!

 Christian also attended the larger WW shows and sometimes demonstrated the tools. There were no "dealers" - we were  Independent Sales Agents (ISA's). Shortly before I signed up, Festool would send out a small newsletter to each ISA with info about the tools and the list - with names of the sales amounts of the top 10 ISA's. That was deemed a sales motivator I guess. For a few years, Festool would offer a fully all expense paid trip to Festool's Headquarters in Germany for a select group ISA's. All that is ancient history in the days of Festool USA's very early years here. Christian has been "bumped up" to one of Festool's top positions - not sure what his title is but it is our loss and their gain. I had the pleasure of meeting him again at Festool's Indiana CONNECT a couple of years ago and he still has that warmth and charm (and of course intelligence) that made his office staff jump through hoops for him.

 Yes, those days are long gone as Festool becomes more "corporate." But as they continue to expand, I do hope they start to be more "involved/attentive/communicative."
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be

Offline Bob Marino

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Re: Festool owes me money
« Reply #38 on: September 29, 2018, 11:16 AM »
Festool bent over backwards with their customer service when I needed help. Maybe their forum presence isn't strong but their people on the phone are fantastic.

  I also agree with you - being a dealer that calls the office quite often. Extremely helpful and friendly.
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be

Offline Michael Kellough

  • Posts: 3533
Re: Festool owes me money
« Reply #39 on: September 29, 2018, 02:34 PM »
Sure it's frustrating that Festool corporate doesn't check in much now but even when he was here Christian O. only posted 157 times in the 5 years or so that he was active.

The Festool employee that did the most to provide a friendly and helpful Festool presence in the FOG was Shane Holland (10,458 posts) while he worked directly for Festool. Before that he worked for McFeely's doing a lot to help forum members from the dealer's perspective, as he does now. While working for Festool Shane helped facilitate the transition from Mathew's ownership of FOG to Festool corporate ownership which included persuading Seth and Peter to accept the responsibility (for no compensation) of moderating the forum.

No, we don't hear much from Festool these days but if you just call Festool chances are better than good that you'll get a satisfactory response, from a real person.
« Last Edit: September 29, 2018, 05:51 PM by Michael Kellough »

Offline Bob Marino

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Re: Festool owes me money
« Reply #40 on: September 29, 2018, 02:58 PM »
 
   Right on Michael.
 Major kudos to Shane - well deserved - for many moons in many capacities.
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be

Offline James Biddle

  • Posts: 136
Re: Festool owes me money
« Reply #41 on: September 29, 2018, 05:15 PM »
Many, if not most, of the complaints we're seeing today are issues that have developed over time and were not around back then (aside from that crappy receptacle).  When the guide rails first came out, the the cut strips were black and we didn't like that we couldn't see the lines beneath them. Back then, Festool was not the giant you see today and made the change in the cut strips to the clear ones and the adhesion problems occurred after that.  We didn't know the Kapex motor issues would occur when it was first released.  Festool had no idea of the backlash that would occur when they introduced the imperial scales.  (OK, the jigsaw has been average at best from the beginning.)  My point is that it's possible that their were fewer known product issues back then and mostly individual problems.

I think Tyler has continued the tradition of helpfulness set back with Christian.  And the dealers and the mods.  They all really try to help if at all possible, but it is more on an individual level, not a product development or change perspective.  I thank you all for your helpfulness.

My issues were, and continue to be, with Festool itself.  A post from them saying "we've heard your concerns over the new style DC hoses and while we continue to work towards giving you the best in class dust collection experience, the new style DC hose end is the direction of the future".  Yes, it's corporate speak for FU, but at least we're given the impression that our concerns were considered.  Or, how about, "we've heard the complaints on the Imperial scale only tools and we will be releasing all US tools in both formats in the future".  All done from a Festool Corporate posting.

I don't care if they agree with my complaints or tell me to pound sand, a response is necessary.  The argument against doing this is that none of the other companies operate in this manner.  My counter would be that none of their lower-cost competitors have positioned themselves as being best-in-class via system, advertising and price point.  Instead, competitors continue to release new products or iterations of products to position themselves to best capture market share.  Festool's model has mostly been create, design, release, move onto the next.  The flaws in that model are obvious, you not only need to create (sorry, radios don't count), you need to improve your original creations to keep ahead of the competition releasing their versions of your creations that include their improvements.

Their appears to be a growing number of Festool owners that are reducing their position in Festool products, myself included.  Relying on growing the customer base while not addressing customer retention is a risky model to follow.

Offline Joe Felchlin

  • Posts: 137
  • Just another day in paradise - Livin’ the dream!
Re: Festool owes me money
« Reply #42 on: September 29, 2018, 05:40 PM »
Old business saying:
“Ignore your customers. They’ll go away.”

And NOTHING - Tyler, Peter, or Seth - Can say or do -
As “good willed and well intentioned” as they may be -
Will be enough to stop - The ever growing tide... From going out.

Think “Penny”s (CEO and CFO have both recently quit).
Think “K-Mart”. Think “Sears”.
Great companies ruined.
“Ignore your customers. They’ll go away.”
« Last Edit: September 29, 2018, 05:50 PM by Joe Felchlin »
FESTOOL: CT26 and CT33 E HEPA Dust Extractors, MFT 1080, MFT-3, TS 55 REQ-F-Plus USA, TS75 EQ, Guide Rails: 1080's/1400/3000mm, LR 32-SYS/Holey Rail, Parallel Guides and Extensions, OF1400 EQ Plunge Router, OF1010 EQ Plunge Router, HL 850 Planer, RO125 FEQ Rotex Sander, LS 130 EQ Linear Detail Sander, DX93E Detail Sander, C12 Cordless Drill, CXS Cordless Compact Drill Driver, SYS-Centrotec-Set, Domino XL DF 700 EQ Plus Tenon Joiner Set, Domino DF 500 Tenon Joiner | WOODPECKERS: DF 500 Offset Base System | BOSCH: 5412L Compound Miter Saw, 4100-09 10-Inch Table Saw | POWERMATIC: 60HH 8" Jointer, PWBS 14" Bandsaw w/Riser Block | MAKITA: 2012NB Bench Top Planer | JESSEM: Mast-R-Lift XL/Fence/Slide, Rout-R-Plate/Table Stand | RIKON: 50-120 6inX48in Belt-Disc Sander | JET: JBOS-5 Benchtop Oscillating Spindle Sander | PORTER CABLE: 7518 and 690LVRS Routers, 557 Pro Plate Joiner, 16/18/23 Gauge Nailers | LEIGH JIGS: D4R 24 Pro Dovetail Jig, FMT Pro Mortise & Tenon Jig | LIE-NIELSEN: Almost every hand plane | DOWELMAX: 3/8" and 1/4" | KREG: K3 Master System | FEIN: Multimaster FMM 250 Q Kit | TORMEK: Super-Grind 2000 | DUST DEPUTY: Industrial (ALL) Steel Deluxe Cyclone (2)

Offline RJNeal

  • Posts: 333
Re: Festool owes me money
« Reply #43 on: September 29, 2018, 05:43 PM »
I’m still a little lost on the changing of the stops from black to clear. I know my eye is not great but I could never see thru the clear strip even when it was new.
Rick.
Have you walked your saw today?

Offline SRSemenza

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Re: Festool owes me money
« Reply #44 on: September 29, 2018, 06:43 PM »
I’m still a little lost on the changing of the stops from black to clear. I know my eye is not great but I could never see thru the clear strip even when it was new.
Rick.

For me it is not so much seeing through as it is that I get less shadow from the clear and the clear is visibly more different in color than a pencil mark.

Seth

Offline RJNeal

  • Posts: 333
Re: Festool owes me money
« Reply #45 on: September 29, 2018, 06:54 PM »
Thanks Seth.
Unfortunately I lost a 75” track yesterday at the highway hardware collection area. So I needed to buy another on and before I take the first cut I’m planning on getting some 3m tape.
Rick.
Have you walked your saw today?

Offline duburban

  • Posts: 953
Re: Festool owes me money
« Reply #46 on: September 29, 2018, 07:27 PM »
 
   Right on Michael.
 Major kudos to Shane - well deserved - for many moons in many capacities.

Agreed!
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline duburban

  • Posts: 953
Re: Festool owes me money
« Reply #47 on: September 30, 2018, 09:47 AM »
I fixed the strip last night using loktite 200 spray adhesive. I taped off both parts and gave them a good coat. Sticks great, maybe too much but I’ll deal with that when it comes. If I’m smart I’ll hit more tracks while it’s on my mind.
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline Michael Kellough

  • Posts: 3533
Re: Festool owes me money
« Reply #48 on: September 30, 2018, 11:08 AM »
I fixed the strip last night using loktite 200 spray adhesive. I taped off both parts and gave them a good coat. Sticks great, maybe too much but I’ll deal with that when it comes. If I’m smart I’ll hit more tracks while it’s on my mind.

Don’t go overboard sticking the strips on the rail. It doesn’t take long for the strip to get cut back to the point that is is no longer accurate (useful). If it’s so difficult to re-position that you don’t do it you may as well not have it at all.

I’d rather have a strip that comes loose than one that takes half an hour to re-position.

Offline duburban

  • Posts: 953
Re: Festool owes me money
« Reply #49 on: September 30, 2018, 01:25 PM »
I bailed on repositioning and go for full replacement when I get tired to interpreting where the blade will cut.
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline glass1

  • Posts: 429
Re: Festool owes me money
« Reply #50 on: October 02, 2018, 06:34 PM »
Well, Let’s all enjoy the back slapping ....  No, the broader point I make is that the moderators and Festool reviewers and experts on this site are like gurus to many out there. I feel by not being totally honest about what is exceptional and what is mediocre from Festool the aforementioned are doing no favors. I would love to buy tools from people who make them can afford to hire me to build them a house, but that means every thing and I mean everything Festool turns out needs to be tops. So let’s start here, fix the kapex, jig saw, and give the ts saws a pair of balls. For the record I bought a used at 65 f. Out of the box with a who’s knows how old 48 tooth blade it ripped thru 2” sapele better than the 2 ts 75s that had 36 tooth blades.

Offline duburban

  • Posts: 953
Re: Festool owes me money
« Reply #51 on: October 02, 2018, 06:39 PM »
i generally agree with you. its important to be honest about short comings so they can be addressed and the fleet further tuned in. its also easy to understand that those in the "in-crowd" don't tend to be openly critical. i have not noticed a lot of censoring though, see my post as example.
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline Peter Halle

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Re: Festool Splinter Strip Issues
« Reply #52 on: October 02, 2018, 07:04 PM »
Well, Let’s all enjoy the back slapping ....  No, the broader point I make is that the moderators and Festool reviewers and experts on this site are like gurus to many out there. I feel by not being totally honest about what is exceptional and what is mediocre from Festool the aforementioned are doing no favors. I would love to buy tools from people who make them can afford to hire me to build them a house, but that means every thing and I mean everything Festool turns out needs to be tops. So let’s start here, fix the kapex, jig saw, and give the ts saws a pair of balls. For the record I bought a used at 65 f. Out of the box with a who’s knows how old 48 tooth blade it ripped thru 2” sapele better than the 2 ts 75s that had 36 tooth blades.

@glass1 , Regarding the splinter strips - if you do the search with the term 3M and my member name you will find that I have been outspoken and probably the first one to mention the hope for 3M and Festool to come up with a cure to the failing splinter strip adhesive.  I also mention that I now use contact cement.

I have been outspoken on the Kapex issue and have also used avenues of communication that are available to me.  I assure you that Festool in both Germany and North America have heard my thoughts - both written and even face to face.  My Kapex was purchased on a lunch break in 2010 after my Hitachi failed and I cut thru the base.  That is also documented here.  My Kapex has never been in for service, rides on the front seat of my van, cuts everything I throw at it.  I dislike the 80 tooth blade.

My feelings on the Carvex:  A jigsaw of any brand is the most imperfect of saws and the performance can be greatly affected by body mechanics and other things.  I enjoy my Carvex more than my previous Bosch.  I rarely use the supplemental bases and have removed the dust shroud.  I don't use dust collection because half the dust will be under the workpiece anyway and I don't want a dust collection hose causing drag.  I use a mixture of Festool and Bosch blades.

I have a TS-55 that is a 2006 model.  I won't get rid of it. It does what I want it to do.  Does it sound strange?  YEP.  Would I use it every day to cut wet 1.5 inch thick pressure treated lumber?  Nope.  But it has.  I believe in using the proper blades for best performance and longest life.  I have even posted that the Mafell is probably the best jigsaw out there.  I couldn't afford a Mafell and would not use it enough to justify its cost even I could afford it.

I have no idea what happened with your TS-75 when the vast majority are satisfied.  But I recognize that you weren't and am glad that the return option was available for you.  That is not apologizing but rather recognizing your situation

Festool is not perfect.  But I offer that neither is any other company nor myself.

Peter
« Last Edit: October 02, 2018, 07:22 PM by Peter Halle »

Offline RJNeal

  • Posts: 333
Re: Festool owes me money
« Reply #53 on: October 02, 2018, 08:17 PM »
Peter, which 3m tape do you use? Or how thick? I need to address some new rails before they head south.
Thanks
Rick.
Have you walked your saw today?

Offline Peter Halle

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Re: Festool owes me money
« Reply #54 on: October 02, 2018, 08:34 PM »
Peter, which 3m tape do you use? Or how thick? I need to address some new rails before they head south.
Thanks
Rick.

I don’t.  I use contact cement.

Peter

Offline RJNeal

  • Posts: 333
Re: Festool owes me money
« Reply #55 on: October 02, 2018, 08:47 PM »
Roger that.
Thank you much.
R
Have you walked your saw today?