Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Good experience with Service dept in Indiana yesterday  (Read 767 times)

0 Members and 1 Guest are viewing this topic.

Good experience with Service dept in Indiana yesterday
« on: November 30, 2018, 10:15 PM »
Good experience with the service dept in Indiana yesterday. Something was keeping the sliding table on my CMS-VL proud of the router table surface. It was throwing my jack miters off just a bit, but enough to drive me nuts. I tried everything but ultimately gave up and contacted Festool. There was no way I could describe the issue over the phone so I just shot a video and sent it over.

Long and short of it is that it’s a tiny little BS part and they sent it right out at no cost. (If you really want to know what it was I’ll bore you with a PM).

Just nice to be able to get someone on the line with a pulse instead of having to talk to a computer...or “Bob” from Manila.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline rst

  • Posts: 2036
Re: Good experience with Service dept in Indiana yesterday
« Reply #1 on: December 01, 2018, 08:22 AM »
Hey!...no using Bob's name in vain!  He lives in NJ and if you have a problem he will talk to you direct on his cell!!

Offline koenbro

  • Posts: 61
Re: Good experience with Service dept in Indiana yesterday
« Reply #2 on: December 02, 2018, 01:49 PM »
Same experience here. I had a problem with my ETS EC 150 sander and sent it in.

Got a call from Brad, the repair department manager, who made things right. Very happy with the service!


Sent from my iPhone using Tapatalk
MFT/3 • TS 55 REQ • Carvex PS420 EBQ + Accessories • OF1400 + LR32 + MFS400 • Domino DF500 • ETS EC150/5 EQplus • DTS 400 REQplus • CXS • CT 26E • Fuji Q4 + 3M PPS

Offline jacko9

  • Posts: 2378
Re: Good experience with Service dept in Indiana yesterday
« Reply #3 on: December 02, 2018, 07:19 PM »
I've received assistance from That service department several times over the years to my ultimate satisfaction.  Those folks are great!

Offline James Biddle

  • Posts: 145
Re: Good experience with Service dept in Indiana yesterday
« Reply #4 on: December 02, 2018, 11:31 PM »
I love that Festool's service reacts so fast and is so helpful.  I've used them in the past and have had the same great experience.

I hate that I've had to use them, while not having to use the service for Dewalt, Makita, Bosch, Milwaukee, etc. 

Offline Gregor

  • Posts: 1065
Re: Good experience with Service dept in Indiana yesterday
« Reply #5 on: December 03, 2018, 08:57 AM »
Long and short of it is that it’s a tiny little BS part and they sent it right out at no cost. (If you really want to know what it was I’ll bore you with a PM).
I'm interested in what little BS part caused this, could you please enlighten me (and preferably anyone coming thereafter, by posting it here so the search function can find it)?

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8404
    • Festool USA
Re: Good experience with Service dept in Indiana yesterday
« Reply #6 on: December 03, 2018, 09:50 AM »
Thank you so much for sharing! Our customer service team works hard and always do their best to keep folks happy. I'll make sure that the right folks see this!

(Tyler)