I wish my first post was under different circumstances, but I'm a new Festool owner and hoping to avoid becoming an ex-Festool owner! I just received my new TS 55 REQ, and an additional 55" rail and connectors, so I can use two rails for longer cuts. This is not a "straight and parallel" issue that has been discussed in depth on this forum. My problem is that the part of the rail that guides the saw (the sticky up bit!) is slightly different thickness from rail to rail. It's not a big difference (measured at .6300" vs .6355"), but it's enough that if I set up the cams on the saw to remove play on one rail, I still have play on the other. If I really tighten them down to make the narrower one more acceptable, I have to push really hard to overcome the friction on the first rail, then the feel changes completely and suddenly at the transition as I ride onto the narrower one - a far from ideal situation.
When I called Tech Services, rather than offering to replace a rail, or anything helpful at all, they just told me that no two rails are identical and if I want to do long cuts I should buy the longer rail. Makes me question why they would charge $36 for two connectors
. I get that it's an extruded aluminum piece, but it doesn't seem like it should be beyond Festool's capability to get two the same. I am a contractor, but this tool is for my hobby use (i.e. it doesn't make me any money), and dropping another $300 for a longer rail just doesn't make a lot of sense, especially since I just had a very similar problem with a DeWalt, and I decided to return it and spend more money for the Festool, believing it would be better quality. Maybe I'm not supposed to own a track saw!
Any others had the same experience, and if so, were you able to get any resolution? And just out of curiosity, if anyone can put a caliper on your sticky up bit, what are you seeing?
Thanks for any advice. I've been snooping in on this site for a while now and I know there's a lot of valuable knowledge out there!