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Author Topic: Hot or Not? - ETS-EC 125  (Read 1580 times)

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Offline WastedP

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Hot or Not? - ETS-EC 125
« on: February 22, 2017, 09:14 PM »
After spending about six hours of quality time with the ETS EC 125 this morning, the sander started shutting off on it's own.  Turning it back on allowed about ninety seconds of sanding time, then another shutdown.  I tested multiple outlets and plug-it cords, both through the CT it's hooked up to, and individually.  Same results.  I turned the dust collection sensor on and off; again, no difference.

I pulled out the manual to get the number for Festool service, and the only number supplied in the box is the German number.  That seems like a big oversight on Festool's part.  Now that I'm able to get online, I can get the number, so I'll call tomorrow. 

The manual noted that the sander has overheating protection that will shut it down.  I'm guessing that this is what's happening, but the body of the sander is not warm at all.  Is anyone familiar with this problem/feature that could shed some light on how hot is hot enough to trip the protection? 

I was sanding cedar panels that had been previously leveled out, so the sander was not under much load, final sanding at 120 grit.  I absolutely love using this sander, but now I'm loving it a little less.  My Pro5 is not here yet to use as a backup, so I'll be working on the remaining 140 sf of paneling with the Rotex if the ETS EC doesn't want to do the job.

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Online Peter Halle

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Re: Hot or Not? - ETS-EC 125
« Reply #1 on: February 22, 2017, 09:39 PM »
This does sound like a FESTOOL service question.  It is bad that the German number is in the manual and an oversight on Festool's part, but previously FESTOOL products in NA have had the service number printed on the labels on the tool for user convenience.

There have been numerous changes in Festool's operations and I haven't bought a tool in a while, but hopefully the number will be on your tool.  If not, here is the number from their website:  1-888-337-8600.

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline WastedP

  • Posts: 311
Re: Hot or Not? - ETS-EC 125
« Reply #2 on: February 22, 2017, 09:52 PM »
Thanks, Peter, I have the number.  I checked the card and manuals in the systainer, as well as the labels on the tool, but I did not look on the systainer's exterior label.  I'll call service in the morning to see if this is normal or not, and follow up here with what they have to say.

Offline antss

  • Posts: 637
Re: Hot or Not? - ETS-EC 125
« Reply #3 on: February 22, 2017, 09:55 PM »
I wouldn't relegate yourself to the Rotex out of hand.

Maybe it just needed a cool down ?  I'd try it again tomorrow, who knows - maybe you'll get another 5.5 hours out of it before it goes bonkers again.  I think 4-6 hours of straight sanding is A LOT.  [eek]

There have been a couple reports here of the EC's electronic giving up the ghost, but those were out right shutdowns with no working at all.  Mine blew and I bet it had less than 3 hrs total on it over a year.  I'm curious as to what service has to say about yours.

Offline WastedP

  • Posts: 311
Re: Hot or Not? - ETS-EC 125
« Reply #4 on: February 24, 2017, 03:51 PM »
I got another three minutes out of it before it shut down again.  I spent about ten hours running the Rotex yesterday; my arms will sleep well for the next few days.  To try and match the final finish of the completed work, I kept using the ETS EC, hobbling along, but then it completely quit and will not switch on.

I called service, and the tech walked me through a few things to check (mostly Plug-it fitting related) before telling me to send it in.  I didn't have to wait on hold, and the tech knew exactly what he was talking about, so it was a positive experience.

When I pulled the warranty card out of the file, I saw that the service number was on the card.  I also noticed that it is on the side of the tool, when I was looking at the bottom.  It's also on the back of the vacuum, and the side of the Rotex.  Festool has their bases covered, so I will chalk up missing it to dealing with the issue at the end of the day.  .

Offline WastedP

  • Posts: 311
Re: Hot or Not? - ETS-EC 125
« Reply #5 on: March 18, 2017, 05:00 PM »
The Good: The sander made it back this week.  A card came in the box that said an electronic board had been replaced.  I haven't put the sander through heavy use yet, but I did use it for about twenty minutes yesterday with no problems.

The So-So:  The shipping with the Festool-supplied label took five days to get to Indiana, where it spent a week, and then another five days back.  So the covered warranty repair process took 18 days total. That's a long time for shipping, but it is outside of Festool's control.  It wasn't a big deal for me.  If I had needed the sander back faster, I would've talked to service about the cost for expedited options.

The Not-So-Good:  There was no information about the warranty repair when I logged into the tool's Festool account.  After two weeks without an update, I sent a message to service through the online form, referencing the warranty repair number.  The sander showed up the next day, and I received an email from Festool yesterday telling me the sander had been delivered.  There is room for improvement within Festool's communication process.