Author Topic: Kapex dies again (Read 3846 times)

alice · « **on:** June 21, 2018, 02:41 PM »

Kapex dies again. Getting tired of this second time in 3 years. How do you know if it’s the armature I may fix it myself.

ChuckM · « **Reply #1 on:** June 21, 2018, 03:12 PM »

Not too long ago, someone posted an instructions PDF(?) on how to replace the armature. You can search it in the Forum and contact him, if no one can give you the answer if your problem is with the armature.

alice · « **Reply #2 on:** June 21, 2018, 03:20 PM »

Yes I did download PDF just in case thans

Cheese · « **Reply #3 on:** June 21, 2018, 03:28 PM »

Quote from: alice on June 21, 2018, 02:41 PM

Kapex dies again. Getting tired of this second time in 3 years. How do you know if it’s the armature I may fix it myself.

Curious what you're using the Kapex on? Construction lumber or lighter faire?

alice · « **Reply #4 on:** June 21, 2018, 03:42 PM »

Poplar trim

alice · « **Reply #5 on:** June 21, 2018, 03:43 PM »

Bevel cut just like last time it died

alice · « **Reply #6 on:** June 21, 2018, 03:46 PM »

20 amp plug too . I’m really ticked those uckers

jmbfestool · « **Reply #7 on:** June 21, 2018, 04:15 PM »

Post it in the main thread to bring it back to life.

jmbfestool · « **Reply #8 on:** June 21, 2018, 04:16 PM »

@alice

http://festoolownersgroup.com/festool-tool-problems/the-life-span/msg549222/#msg549222

Green Koolaide · « **Reply #9 on:** June 21, 2018, 05:19 PM »

Quote from: alice on June 21, 2018, 03:20 PM

Yes I did download PDF just in case thans

Can you point me to where I can get this PDF??

Sent from my SM-G935W8 using Tapatalk

Kevin D. · « **Reply #10 on:** June 22, 2018, 03:33 AM »

Contact Festool.

They know this is a prob with some models issued during certain time frames, they just won't say it out loud.

But if you abused the crap out of it...I'm not sure what may entail.

alice · « **Reply #11 on:** June 22, 2018, 06:31 AM »

After all my ranting yesterday I settled down and phoned Festool Canada service. Talked to Dominic in service and pointed out that my motor has a 5 year warranty so I’m still covered. Sending in today. I am still without a saw for a week on a major job with deadlines. Thumbs up to Dominic he is a very patient man dealing with me. Will post again when saw comes back.

rizzoa13 · « **Reply #12 on:** June 22, 2018, 07:22 AM »

Is that a Canada thing?

RKA · « **Reply #13 on:** June 22, 2018, 07:28 AM »

Quote from: rizzoa13 on June 22, 2018, 07:22 AM

Is that a Canada thing?

Yes.

Cheese · « **Reply #14 on:** June 22, 2018, 09:07 AM »

Quote from: Green Koolaide on June 21, 2018, 05:19 PM

Can you point me to where I can get this PDF??

I tried to find the original thread but had no luck. So here's the .pdf.

GoingMyWay · « **Reply #15 on:** June 22, 2018, 09:10 AM »

Here's the link to the original thread: http://festoolownersgroup.com/festool-tool-problems/another-dead-kapex-55656/.

rizzoa13 · « **Reply #16 on:** June 22, 2018, 11:28 AM »

Quote from: RKA on June 22, 2018, 07:28 AM

Quote from: rizzoa13 on June 22, 2018, 07:22 AM
Is that a Canada thing?

Yes.

Wowwwwww

glass1 · « **Reply #17 on:** June 22, 2018, 07:36 PM »

Oh Kevin d do tell...

Kevin D. · « **Reply #18 on:** June 23, 2018, 01:45 AM »

Quote from: glass1 on June 22, 2018, 07:36 PM

Oh Kevin d do tell...

Say what? Tell what....I don't get it.

glass1 · « **Reply #19 on:** June 23, 2018, 07:13 AM »

About certain kapex saws being bad from certain time frame

Kevin D. · « **Reply #20 on:** June 23, 2018, 08:30 AM »

Quote from: glass1 on June 23, 2018, 07:13 AM

About certain kapex saws being bad from certain time frame

Oh....OK

It was at the Festool Roadshow I went to about a month ago. I was chatting with two Festool reps and was mentioning how there were those threads here on the FOG about how there were Kapex saws burning out, and one of them asks me 'how old is your Kapex?', to which I replied it was over 3 or 4 years old, to which he said I wasn't affected by it. They were younger ones that were affected apparently. The conversation veered elsewhere after that.

JimH2 · « **Reply #21 on:** June 23, 2018, 08:38 AM »

Why do people continue to buy these?

Kevin D. · « **Reply #22 on:** June 23, 2018, 09:29 AM »

Quote from: JimH2 on June 23, 2018, 08:38 AM

Why do people continue to buy these?

Simple, if you have the money, they are amazing saws.

Cheese · « **Reply #23 on:** June 23, 2018, 10:24 AM »

Quote from: Kevin D. on June 23, 2018, 08:30 AM

It was at the Festool Roadshow I went to about a month ago. I was chatting with two Festool reps and was mentioning how there were those threads here on the FOG about how there were Kapex saws burning out, and one of them asks me 'how old is your Kapex?', to which I replied it was over 3 or 4 years old, to which he said I wasn't affected by it. They were younger ones that were affected apparently.

I do have to question the Festool reps reply on that one, something smells funny. If it was only the early saws that had an issue, then when an early saw is repaired why can it still have problems?

There have recently been several members, Alice & Rizzoa13, among others, that have had multiple failures on "REPAIRED" Kapex's. I'm sure the Festool tech's aren't selecting "early" replacement parts when repairing "early" saws.

Kevin D. · « **Reply #24 on:** June 23, 2018, 10:27 AM »

Quote from: Cheese on June 23, 2018, 10:24 AM

Quote from: Kevin D. on June 23, 2018, 08:30 AM

It was at the Festool Roadshow I went to about a month ago. I was chatting with two Festool reps and was mentioning how there were those threads here on the FOG about how there were Kapex saws burning out, and one of them asks me 'how old is your Kapex?', to which I replied it was over 3 or 4 years old, to which he said I wasn't affected by it. They were younger ones that were affected apparently.

I have no idea based on what I recall of that short conversation. Sorry.
I do have to question the Festool reps reply on that one, something smells funny. If it was only the early saws that had an issue, then when an early saw is repaired why can it still have problems?

There have recently been several members, Alice & Rizzoa13, among others, that have had multiple failures on "REPAIRED" Kapex's. I'm sure the Festool tech's aren't selecting "early" replacement parts when repairing "early" saws.

Cheese · « **Reply #25 on:** June 23, 2018, 11:08 AM »

Quote from: Kevin D. on June 23, 2018, 10:27 AM

I have no idea based on what I recall of that short conversation.

Ya, I talked with the local Festool rep about 3-4 years ago. This guy was really sharp and actually knew which end of a saw to use. It's too bad he's now a rep for a different product line.

At any rate, he told me that Festool corporate was aware of the Kapex problems and "THOUGHT" it was an armature issue. I replied Festool "THINKS" it's an armature problem and he replied yes, but they aren't sure.

Hmmm...that exchange wasn't too reassuring.

That was 3-4 years back.

yetihunter · « **Reply #26 on:** June 29, 2018, 02:23 AM »

Y'know, just throwing darts at the wind, considering how the power cord is doing a whole lot of bobbing and weaving; maybe the cord is getting kinked up and at just the right position causes an impedance, voltage or current issue?

Brice Burrell · « **Reply #27 on:** June 29, 2018, 09:16 AM »

Quote from: yetihunter on June 29, 2018, 02:23 AM

Y'know, just throwing darts at the wind, considering how the power cord is doing a whole lot of bobbing and weaving; maybe the cord is getting kinked up and at just the right position causes an impedance, voltage or current issue?

I would assume that something Festool would have been able to identify pretty easily.

alice · « **Reply #28 on:** June 30, 2018, 06:58 AM »

Well my kapex is back and I would like to thank Festool Canada for their and especially Dominic. They replaced the motor and some other small things and covered everything including shipping both ways.

Cheese · « **Reply #29 on:** June 30, 2018, 09:23 AM »

Quote from: alice on June 30, 2018, 06:58 AM

Well my kapex is back and I would like to thank Festool Canada for their and especially Dominic. They replaced the motor and some other small things and covered everything including shipping both ways.

That 5 year Canadian warranty makes a HUGE difference...that's what we need in the States...