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Author Topic: Kapex just died  (Read 18257 times)

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Offline JCLP

  • Posts: 865
Re: Kapex just died
« Reply #90 on: March 21, 2018, 01:43 PM »
Well heard from my dealer that he had received a quote from Festool Service in Canada. I called Festool Service and they would not discuss the quote with me as everything goes through a dealer. So off I went for a visit. I did find out that dealers do typically add 10-15% markup on the cost of the repair as they are charged by Festool which is then marked up and sold to us end users.

I was told that the motor had burned out and was replaced at no cost as the motor is under warranty for 5 years, at least here in Canada, from date of purchase and they rest of the saw is under the 3 year program. Two additional items needed to be repaired.

1) The bushing at the end of the saw blade that controls the ease of plunging and lifting the saw needed to be replaced.
2) The shaft that the blades sits on also needed to be replaced due to leakage of lubricant.

and thirdly, as the 2 above mentioned items are not covered by warranty there is a shipping cost fpr the whole saw.

So how much is all this? My total bill will be $500.00 CAD, plus taxes. Since it cost $175.00 to ship it there, $100.00 to ship it back, that leaves $225 for parts and labour. The dealer decided to not mark it up and gave me a bit of a discount on the shipping.

All and all not to bad. If my motor was not under warranty, this would have been $1000.00 repair bill at which time I would have told Festool to keep the saw for spare parts and I would have bought a different brand name that I know would last longer then 4 years. By the way, the new motor is warrantied for only 6 months.

Should get it back next week sometime.

Cheers,
JC

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Offline ChuckM

  • Posts: 470
Re: Kapex just died
« Reply #91 on: March 21, 2018, 01:54 PM »
Thanks for sharing the details. Interesting that the shipping costs vary for the same route.

The biggest take for me is the 5-year warranty for Canadian owners. I agree, if the repair bill amounted to $1,000 or anything close, there is no way the repair could be justified financially.

The big question is could the same repair still be justified for a second time if it happens again a few years later?
« Last Edit: March 21, 2018, 01:58 PM by ChuckM »

Offline Runhard

  • Posts: 793
Re: Kapex just died
« Reply #92 on: March 21, 2018, 01:54 PM »
That still seems expensive, especially because you could basically buy another brand saw for what you paid in repairs and shipping. The difference in shipping seems a bit odd as well.

I hope that you are satisfied and your saw and that it works for years to come.

I’m personally a bit worried about your 2nd item because my saw leaks from, what appears to be, that same spot.
Daniel

Offline JCLP

  • Posts: 865
Re: Kapex just died
« Reply #93 on: March 21, 2018, 02:12 PM »
Thanks for sharing the details. Interesting that the shipping costs vary for the same route.

The biggest take for me is the 5-year warranty for Canadian owners. I agree, if the repair bill amounted to $1,000 or anything close, there is no way the repair could be justified financially.

The big question is could the same repair still be justified for a second time if it happens again a few years later?

Festool Canada probably as a national contract with the courier company to handle all of their shipping. Thus reduced pricing.

As for this happening again, If I'm withing the warranty time frame, I will send it in, but if out of warranty, greater then 5 years old, it will be sent to the metal recycling depot and trashed. I will then change brands. Until then fingers are crossed.

Cheers,
JC

Offline JCLP

  • Posts: 865
Re: Kapex just died
« Reply #94 on: March 21, 2018, 02:13 PM »
That still seems expensive, especially because you could basically buy another brand saw for what you paid in repairs and shipping. The difference in shipping seems a bit odd as well.

I hope that you are satisfied and your saw and that it works for years to come.

I’m personally a bit worried about your 2nd item because my saw leaks from, what appears to be, that same spot.
It is leaking and still under warranty, send it in. My TS55 tracksaw has not been used for at least 6 months and it is leaking also and is out of warranty.

Cheers,
JC

Offline Harvey

  • Posts: 135
Re: Kapex just died
« Reply #95 on: March 21, 2018, 03:52 PM »
If I were you I would sell it, recoup some of your investment and replace it with another brand. (Yes, I own a  Kapex, but I'm a hobby user, and don't depend on my tools to earn a living).
Just a duffer

Offline Ted Miller

  • Posts: 234
Re: Kapex just died
« Reply #96 on: March 23, 2018, 05:11 PM »
Ok was just in the shop and ran amp draw at the outlet on the CT-26 and the Kapex:

Kapex Plugged in CT-26, running no load around 16.5 amps, load cross cutting 1"x4" 3/4" Miratec, 19 amps.

CT-26 running alone around 8 amps.

Kapex plugged directly into outlet, no load about 8 amps, load cutting same as above around 11 amps.

Lock rotor on both above 20 amps of course but was not measuring at panel. Outlet was putting out 119.5 volts. About 125' run from panel, #12 wire, 20 amp breaker.

Now one thing I did notice, Kapex plugged directly into outlet, came up to speed instantly. To tell you the truth never paid attention to that before as most of the time, about 95% of the time Kapex is running off one of my vacs.

Had the Kapex since it hit US, I think 2010. Depending on the build, it can be running all day, some days handfuls of cuts.

My Kapex had a few issues, the scrapping issue and oil leak, I fix them both.

Now seeing how fast it came up to power, I will for sure run Kapex direct to outlet...



Miller's Wood Works

Offline Ripit

  • Posts: 17
Re: Kapex just died
« Reply #97 on: March 23, 2018, 09:22 PM »
I had an atf65e track saw bought prolly in 2004ish just sold it for $265 and replaced it with a ts55. Paid $300 new now i am wondering if I made a mistake, the ts55 doesn’t come close to the build quality of the atf55e - the ts75 os a bit closer in quality. I never had any oil leaking frm the atf65 and I bet it sat for at least 1 year or more multiple times since I owned it, rehabed 3 houses with it... heck I didn’t even know their was oil in these saws until I signed up on FOG a few weeks ago.

Was FOG around in 2004? All I remember is everyone thought I was nuts for spending so much on a “circular saw”...

Offline JCLP

  • Posts: 865
Re: Kapex just died
« Reply #98 on: March 24, 2018, 08:24 AM »
Well, after 8 days I got my Kapex back. I have to say thank you to Festool Canada Service for a very quick turn around. The saw is like new. Even my lasers were adjusted. Very happy with the service I received.

So, I decided to install an another dedicated 15A circuit so I now have 2 circuits available for the CT26 and the Kapex. I purchased an iVac Switch and plugged it into the two 15A circuits. The Kapex has one circuit and the CT 26 has the other. The switch works great. When you turn the saw on the CT26 turns on and when you turn off the saw, the CT26 runs for another 5 seconds to to clear out the hose. I did notice that the saw now runs faster and louder. It seems to be more aggressive. The CT26 also sucks better. It must be due to the added current they are both receiving. They are no longer starving for power.

My recommendation to everyone in the 120V world, use 2 seperate circuits and get yourself an iVac, or similar, switch.

One last thing. With the saw being away, I realized just how much you can't do in the shop.

Cheers,
JC

Offline ChuckM

  • Posts: 470
Re: Kapex just died
« Reply #99 on: March 24, 2018, 09:47 AM »
 Kapex: "Home sweet home!"

May I add that if one plans to use any extension cord with the set-up you recommend, they should go with a 15amp cord under 25 ft. (I can't find any 20amp extension cord for that matter. I will be making one (10 ft long) for myself.)


Offline Mario Turcot

  • Posts: 379
Re: Kapex just died
« Reply #100 on: March 24, 2018, 10:33 AM »
Kapex: "Home sweet home!"

May I add that if one plans to use any extension cord with the set-up you recommend, they should go with a 15amp cord under 25 ft. (I can't find any 20amp extension cord for that matter. I will be making one (10 ft long) for myself.)

@ChuckM

You can get the LV one 12ga 15' 15A That's all you need. To get a 20A you will have to put it together using different sockets.



From the pixture, if you look above the CT you will find a 20A 220v outlet and below a splitted 15a 110v. All my 110v receptacles are splitted (24).

P.S. Adding the iVac makes the CT run longer to clear debris. I believe the iVac runs 8 seconds after you turn off the power tool.
« Last Edit: March 24, 2018, 10:43 AM by Mario Turcot »
Mario