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Author Topic: Kapex just died  (Read 15217 times)

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Offline JCLP

  • Posts: 833
Kapex just died
« on: March 14, 2018, 11:18 AM »
My Kapex just died. Strated blowing my circuit and now won't even spin. Definitely an electrical issue with the motor. Anyone know the number for Canada service?

Almost to the day, purchased Mar 25, 2014. 1 year past warranty. Middle of a kitchen project, now what do I do. This will take at least 2 weeks to ship, fix and ship back. Last thing I want to do is buy another one for these two weeks. Thank goodness I kept the box.

JC
« Last Edit: March 14, 2018, 11:27 AM by JCLP »

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Offline ChuckM

  • Posts: 415
Re: Kapex just died
« Reply #1 on: March 14, 2018, 11:48 AM »
 In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com.

This is on the Forum page where I saw your post. Can't you deal with your problem through where you bought the saw?

Sorry to hear about the untimely trouble. Yours made me look at my Kapex receipt:
Purchase: 2/18/2015 10:56:32

Just past the warranty period by about a month!!!  [eek]

I was using it for a couple of hours yesterday. I don't know if I have kept the box.
« Last Edit: March 14, 2018, 11:54 AM by ChuckM »

Offline JCLP

  • Posts: 833
Re: Kapex just died
« Reply #2 on: March 14, 2018, 12:37 PM »
Thank goodness I kept the box and foam packing. Only issue is, Festool is doing maintenance on their web pages and I am not able to start a tool repair request. My dealer has offered to ship it for me. Hopefully I can get it to them today.

Also, in Canada, I don't know about the US, the motor has a 5 year warranty, everything else is 3 years.

Cheers,
JC

Offline Michael Kellough

  • Posts: 3256
Re: Kapex just died
« Reply #3 on: March 14, 2018, 12:41 PM »
Buy a new one and return it in less than 30 days.

Offline Ajax

  • Posts: 180
Re: Kapex just died
« Reply #4 on: March 14, 2018, 01:08 PM »
Certainly nothing wrong with the Kapex design.  <Cough>

I have a Kapex in a basement workshop that I use sparingly and a cheap Craftsman SCMS in the garage that I use more frequently for quick cuts of everything.  It's a work horse that is not used with delicate hands.  The Kapex gets treated like a queen.

My bet is that the Craftsman saw will last longer than the Kapex.  Pretty sad given that the Kapex cost me 7x the price of the Craftsman.
« Last Edit: March 14, 2018, 01:11 PM by Ajax »
Kapex KS120, MFT/3, TS55 REQ, RTS400, RO90 DX FEQ, D90 Assortment, RO150 REQ, ETS 150/3, PRO5, D150 Assortment, DF 500, Domino 4/5/8/10 Assortment, DF700 XL, Domino 12/14 Assortment,  CT Midi, MFT/3, Kapex MFT, 2 x SysRoll

Offline SRSemenza

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  • Posts: 8297
  • Finger Lakes Region, NY State , USA
Re: Kapex just died
« Reply #5 on: March 14, 2018, 01:09 PM »
Buy a new one and return it in less than 30 days.


I know that Kapex motor failure pops up a lot on FOG but I wouldn't say that a free rental is really the intended use of the 30 day try out period.

However maybe the dealer that JC is working with has a display saw that could be borrowed? Up to the dealer of course.




Seth
« Last Edit: March 14, 2018, 01:13 PM by SRSemenza »

Offline SRSemenza

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  • Finger Lakes Region, NY State , USA
Re: Kapex just died
« Reply #6 on: March 14, 2018, 01:14 PM »
Thank goodness I kept the box and foam packing. Only issue is, Festool is doing maintenance on their web pages and I am not able to start a tool repair request. My dealer has offered to ship it for me. Hopefully I can get it to them today.

Also, in Canada, I don't know about the US, the motor has a 5 year warranty, everything else is 3 years.

Cheers,
JC


This is interesting. Is that a Canada thing or a Festool thing?

Seth

Offline Ajax

  • Posts: 180
Re: Kapex just died
« Reply #7 on: March 14, 2018, 01:16 PM »
Buy a new one and return it in less than 30 days.


I know that Kapex motor failure is a problem but I wouldn't say that a free rental is really the intended use of the 30 day try out period.

However maybe the dealer that JC is working with has a display saw that could be borrowed? Up to the dealer of course.




Seth


True.  However, one would expect a saw costing 2 to 7 times more than the alternatives to last more than a few years.

I look at the 30 day trial period as being baked into the exceptionally high price of Festools.
Kapex KS120, MFT/3, TS55 REQ, RTS400, RO90 DX FEQ, D90 Assortment, RO150 REQ, ETS 150/3, PRO5, D150 Assortment, DF 500, Domino 4/5/8/10 Assortment, DF700 XL, Domino 12/14 Assortment,  CT Midi, MFT/3, Kapex MFT, 2 x SysRoll

Offline live4ever

  • Posts: 721
Re: Kapex just died
« Reply #8 on: March 14, 2018, 01:27 PM »
Is there a way to get the box and packing materials?  I didn’t have space to store and of course there didn’t seem to be as much of a need to retain packing materials back
Code: [Select]
when I got mine. 
Current systainer to productivity ratio:  very high

Offline Festool USA

  • Festool USA Employee
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    • Festool USA
Re: Kapex just died
« Reply #9 on: March 14, 2018, 01:52 PM »
Sorry to hear that you're having problems with your KAPEX.

Only issue is, Festool is doing maintenance on their web pages and I am not able to start a tool repair request.

The maintenance on the website is done, and the site is live again. You can reach the repair form directly here: https://service.festoolcanada.com/account/repair/

Also, in Canada, I don't know about the US, the motor has a 5 year warranty, everything else is 3 years.

All tools in Canada include a three-year comprehensive warranty.

(Tyler)

Offline JCLP

  • Posts: 833
Re: Kapex just died
« Reply #10 on: March 14, 2018, 02:01 PM »
All packed up, repair order generated, delivered to dealer and he will ship it to service depot for me.

The 30 day money back program is not a rental program and I would never take advantage of that. I may just use my neighbours saw. It's not a Kapex, but it should work.

Cheers,
JC


Offline ChuckM

  • Posts: 415
Re: Kapex just died
« Reply #11 on: March 14, 2018, 03:18 PM »

Also, in Canada, I don't know about the US, the motor has a 5 year warranty, everything else is 3 years.

Cheers,
JC

That was news to me, but a good one. Thanks.

Offline ChuckM

  • Posts: 415
Re: Kapex just died
« Reply #12 on: March 14, 2018, 03:22 PM »

The 30 day money back program is not a rental program and I would never take advantage of that. I may just use my neighbours saw. It's not a Kapex, but it should work.

Cheers,
JC
I think that suggestion was just a sarcasm. I have seen it before in this Forum and I wonder if too many people have really done that.

Offline JCLP

  • Posts: 833
Re: Kapex just died
« Reply #13 on: March 14, 2018, 04:38 PM »
For well over a year now, I have been reading a lot of threads by others who have had motor issues with their Kapex. I felt very luck and happy that my Kapex has not had any issues until today. I purchased my Kapex on March 25, 2014 and it has been running like a dream until it died early this morning. When the threads starting popping up, I may it a point to blow out the motor with compressed air at least once every month so to try and not get any motor issues. Well, in hind sight that was a waste of time. I think Festool has to own up to the fact there is a problem with their motor design for the Kapex and send the engineers back to the drawing board and fix it once and for all. I have owned a Ridgid and Dewalt sliding mitre saws and never had any issues. I sold both of them to purchase a Kapex. In hind sight again, I should have kept one. Paying top dollar for a tool, one would assume it would last. I had 2 ets125 die on me shortly after their 3 year term due to over use. Thank goodness they are cheap enough that I can just go purchase another one.

If any of my sanders end up kicking the bucket shortly after their 3 year warranty is up, I will be going to another brand that is cheaper and I know will last probably a lifetime.

Now for the Kapex. If Festool service comes back to me and says that it will cost $500.00 or more for repairing my saw, I may tell them to keep it for spare parts and I will be seriously looking at going with another brand that I know will last for much longer, just like my previous saws before I sold them and purchased a Kapex.

My rant for the day,

JC
 

Offline JCLP

  • Posts: 833
Re: Kapex just died
« Reply #14 on: March 14, 2018, 05:06 PM »
I just read somewhere that if the Kapex, or any other tool for that matter, is not able to draw enough amps, that you do run the risk of motor burn out over a period of time. So this got me thinking and decided to some reading.
 The Kapex manual, US version, says that the Kapex draws 13A ( 1600 W ) of power and the US manual for the CT26/36 says that the total connected load is 12A ( 1440W). I'm not an electrician but something smells fishy here. Kapex wants 13A but is only getting 12A. Can someone please explain this? My understanding of this is that the Kapex should not be connected to the CT26/36 and should be on it's own outlet, thus eliminating the Auto start function.


Cheers,
JC

Offline manuc

  • Posts: 10
Re: Kapex just died
« Reply #15 on: March 14, 2018, 05:11 PM »
I’ve been wanting the Kapex for about a year now but have held back just because of this. Won’t buy one until they redesign it to correct the issue.

Hopefully Festool will eventually listen.

Offline justaguy

  • Posts: 144
Re: Kapex just died
« Reply #16 on: March 14, 2018, 05:25 PM »
Me as well...  [sad]

I’ve been wanting the Kapex for about a year now but have held back just because of this. Won’t buy one until they redesign it to correct the issue.

Hopefully Festool will eventually listen.

Offline ChuckM

  • Posts: 415
Re: Kapex just died
« Reply #17 on: March 14, 2018, 05:33 PM »
I just read somewhere that if the Kapex, or any other tool for that matter, is not able to draw enough amps, that you do run the risk of motor burn out over a period of time. So this got me thinking and decided to some reading.
 
Cheers,
JC

I don't know if it helps, but having read the same thing you wrote about in your post, when I use my shop vac and the Kapex with this automatic switch: http://www.leevalley.com/en/wood/page.aspx?p=63013&cat=1,42401,72660 , I use the 30amp set-up.

In addition, to play safe, I use a 12 gauge (15 amp), 10' long extension cord, also from LVT.

Offline duburban

  • Posts: 914
Re: Kapex just died
« Reply #18 on: March 14, 2018, 05:41 PM »
I really have to push back on this response from you.

That is exactly what Kapex owners should do. Yes... its morally questionable but so is the response from Festool over the unsound motors.

Buy a new one and return it in less than 30 days.


I know that Kapex motor failure pops up a lot on FOG but I wouldn't say that a free rental is really the intended use of the 30 day try out period.

However maybe the dealer that JC is working with has a display saw that could be borrowed? Up to the dealer of course.




Seth
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline JCLP

  • Posts: 833
Re: Kapex just died
« Reply #19 on: March 14, 2018, 05:45 PM »
I just read somewhere that if the Kapex, or any other tool for that matter, is not able to draw enough amps, that you do run the risk of motor burn out over a period of time. So this got me thinking and decided to some reading.
 
Cheers,
JC

I don't know if it helps, but having read the same thing you wrote about in your post, when I use my shop vac and the Kapex with this automatic switch: http://www.leevalley.com/en/wood/page.aspx?p=63013&cat=1,42401,72660 , I use the 30amp set-up.

In addition, to play safe, I use a 12 gauge (15 amp), 10' long extension cord, also from LVT.
Hi Chuck,

Do you plug this switch into two separate 15 A circuits?

Offline JCLP

  • Posts: 833
Re: Kapex just died
« Reply #20 on: March 14, 2018, 05:49 PM »
Well, according to the CT26/36 manuals, the Kapex should never be plugged into the dust extractors as it draws more power then the CT26/36 can provide. There is even a warning in the CT26/36 manual.

Cheers,
JC

Offline ChuckM

  • Posts: 415
Re: Kapex just died
« Reply #21 on: March 14, 2018, 05:56 PM »

Hi Chuck,

Do you plug this switch into two separate 15 A circuits?

Yes. I ran two additional 15A outlets into my shop and so the shop outlets are on three separate 15A circuits.

I also have a 20amp outlet I recently wired to my shop from the panel, and I use it for the same kind of auto switch for my tablesaw and dust collector. The 20 amp outlet is added as I just bought a welder.

Since the 20amp outlet is used with another 15amp outlet for the saw, there have been no more tripping.

I spent close to $400 for an electrician to install a 220V circuit for my shop (garage heater) and, after watching him, I have learned how to run my own circuits afterwards.
« Last Edit: March 14, 2018, 06:02 PM by ChuckM »

Offline JCLP

  • Posts: 833
Re: Kapex just died
« Reply #22 on: March 14, 2018, 06:02 PM »

Hi Chuck,

Do you plug this switch into two separate 15 A circuits?

Yes. I ran two additional 15A outlets into my shop and so the shop outlets are on three separate 15A circuits.

I also have a 20amp outlet I recently wired to my shop from the panel, and I use it for the same kind of auto switch for my tablesaw and dust collector. The 20 amp outlet is added as I just bought a welder.

Since the 20amp outlet is used with another 15amp outlet for the saw, there have been no more tripping.
Thanks Chuck. When I get my saw back, I'm going shopping. Just checked the TS75 track saw manual, and it too draws more power then the CT26/36 can provide. The TS55 is good though.

JC

Offline kevinculle

  • Posts: 180
Re: Kapex just died
« Reply #23 on: March 14, 2018, 07:01 PM »
There are two issues here...can the CT vac supply the draw demanded by a tool and does the outlet the CT vac is plugged into have adequate supply for both the vac and the tool.  I will only run my Kapex directly off a 20A circuit, I would never supply my Kapex from my CT-26, and I only use the CT-26 with tools rated comfortably under its maximum supply from the tool outlet and with the vac plugged into a 20A circuit.

Offline live4ever

  • Posts: 721
Re: Kapex just died
« Reply #24 on: March 14, 2018, 07:05 PM »
Have the majority of people who have had a failure been running off a vac?
Current systainer to productivity ratio:  very high

Offline ChuckM

  • Posts: 415
Re: Kapex just died
« Reply #25 on: March 14, 2018, 07:11 PM »
I will only run my Kapex directly off a 20A circuit, I would never supply my Kapex from my CT-26, and I only use the CT-26 with tools rated comfortably under its maximum supply from the tool outlet and with the vac plugged into a 20A circuit.

But don't they sell CT26 and Kapex in a package deal?

Before I sold my CT26, I ran the Kapex (and every other Festool machine) with the CT. I was not aware that you were not supposed to use the CT autostart and the Kapex as one unit.

Offline JCLP

  • Posts: 833
Re: Kapex just died
« Reply #26 on: March 14, 2018, 07:34 PM »
If you look at Festool USA tv on YouTube, you can see instances of the Kapex plugged into the dust extractor. Their road shows, training classes etc have this setup. As you said Chuck, they do sell it as a package. The TS75 track saw and the 2200 router should not be plugged in according to the manuals.

Cheers. JC

Offline ChuckM

  • Posts: 415
« Last Edit: March 14, 2018, 08:13 PM by ChuckM »

Offline JCLP

  • Posts: 833
Re: Kapex just died
« Reply #28 on: March 14, 2018, 08:32 PM »
You have to look at page 6. The Ts75 requires 13 A and the ct26/36 only puts out 12A. To me that is a problem. It's a small difference, but over time it does and will cause a problem. Just like smoking.

Offline Runhard

  • Posts: 785
Re: Kapex just died
« Reply #29 on: March 14, 2018, 08:43 PM »
Sorry about your Kapex.

I would like to hear officially from Festool that it is safe to use any of their power tools including the Kapex, TS75, OF2200, and HL850 with their Mini, Midi, CT26, CT36, and CT48.

I have 3 separate 20A circuits in my basement shop just for my Festool’s, so I could run a CT off one and the tool off another if I needed to. How many people have that luxury, especially people working on a job sight? I will run at least 3 more 20A circuits in my garage when I’m running the wire for the other circuits for my machinery.

I would assume that there may be a lot of people running their tools off a 15A circuit. I wonder how many of the Kapex failers happend on a 15A circuit when the Kapex was plugged into a CT? I would also like to know the failure rate on a 20A circuit and those that failed when the Kapex and CT were on different circuits. I highly doubt that any information will ever be provided to us.
« Last Edit: March 14, 2018, 08:47 PM by Runhard »
Daniel