As you can see, my local dealer DID contact the local Festool Rep. I had no doubt that they contacted Festool on my behalf as I have been dealing with this Family Business for many years (Tooltown, Paramus NJ). I sent the emails to Shane yesterday and I'm sure he will remove the comment about Tooltown neglecting their customers.
After Shane got involved, Toby called me and left a VM stating that he is a SALES REP and not a Repair Guy!!!! David from Festool called me and has sent a return box for me to send the Kapex back for repair. I am thoroughly satisfied with the response from Festool after posting on FOG and I am thoroughly satisfied with Tooltown Paramus NJ for their assistance with this issue. If Toby Haskins (The Sales Guy) would have responded to the three emails from Tooltown, then Shane Holland wouldnt have had to step in. Festool used to have a Rep in NJ (Mitch) that would take your tools apart on the spot and get them working tip top, he would even come to my jobsites and make sure we were totally satisfied with the tools performance. I sincerely hope that Toby is not Mitch's replacement!
Thanks again Shane and Tooltown, Parmus NJ for your exceptional customer service.