I try to keep out of these discussions, but this one I'm intrigued with.
I'm not a statistician, so I can only go by "gut feel", but having four motor replacements on one Kapex would either mean @Rollin22Petes
is incredibly unlucky, or there's an external influence of some sort that affects these motors in a way Festool hasn't designed for. It seems to be in Festool's best interest to identify this external influence as anecdotally it doesn't affect other equipment in the same location used in the same way with the same frequency.
Perhaps with the previous service records for this Kapex, the latest motor failure as evidence that can be investigated thoroughly, and the support of @Rollin22Petes
in any local investigation, Festool could take the opportunity to engage an appropriate contractor to analyse things like the local power supply provision etc. to see if an issue or pattern can be identified.
Assuming of course an issue hasn't already been identified that isn't being publicly disclosed.
Is that something you'd be interested in pursuing @TylerC
? And reporting publicly?
If not, perhaps someone suitably qualified could provide a quote for this sort of investigation and we could crowd fund it? I'd contribute.
I'd like to find some sort of resolution to this particular ongoing issue because, even though I'm not personally affected by it(disclosure: my KAPEX is 230V and works brilliantly), I am disappointed that Festool are not more forthcoming with information, especially given previous threads where we've been led to believe we would receive some feedback when experiences were asked for.
It doesn't put me off buying a KAPEX, but it does detract from my expectation of Festool with regard to how important their customer voice is. And that dissatisfaction spreads to more than just a single product, and it grows whilst the vacuum of official investigation and response continues.
I hold you up to high standards Festool; don't disappoint.