Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: manual autoclean activation problem  (Read 1582 times)

0 Members and 1 Guest are viewing this topic.

Offline wpz

  • Posts: 7
manual autoclean activation problem
« on: January 06, 2018, 03:50 PM »
Hi everyone,

Since yesterday (5th Jan.) my CTM 36E AC has a weird problem:
When I activate the autoclean function manually by turning the on\off switch all the way to the left or right, instead of doing 3 autoclean cycles in a row (like it used to do before), it now revs up and then just shuts down.
The autoclean function does work like normal at intervals when using the vac, so it's just the manual activation that does not work.

Does anyone have any idea what the problem could be?

Thank you,
P

PS: Weird coincidence, my 3 year warranty ran until 4th Jan! [sad]

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Online Peter Halle

  • Global Moderator
  • *
  • Posts: 11210
  • Another Avatar Coming Soon
Re: manual autoclean activation problem
« Reply #1 on: January 06, 2018, 05:39 PM »
@wpz , I would suggest that you CALL Festool on Monday and walk them thru your issue and also your warranty date situation.

Peter

Offline wpz

  • Posts: 7
Re: manual autoclean activation problem
« Reply #2 on: January 16, 2018, 03:18 PM »
Hi everyone,

A quick update on my previous post:

I contacted my dealer and send my CTM in for repair.
Will post another update when I have more news.


P



PS: This is the first time I have an issue with any of my festools or protools and I own quite a few (first one bought in 2002)

Offline wpz

  • Posts: 7
Re: manual autoclean activation problem
« Reply #3 on: January 29, 2018, 12:31 PM »
Hi everyone,

Got my CTM back from the dealer today, fully repaired under warranty [big grin]

I forgot that this dealer (dirks machines/toolnation.nl) gives an extra 2 year warranty on top of the 3 year warranty by festool, so 5 years in total.
They send the vac to festool Holland, where they cleaned it and replaced the electronics module.
Festool even tested the machine in accordance with a Dutch electrical safety standard (NEN 3140) and I got a paper certificate (test report) and a sticker on the machine to prove that it complies.


So great service from both dealer and festool.
No idea why the electronics failed though, has anyone had this exact same problem with their CT?


a happy customer,
P