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Author Topic: My 2012 Kapex let out the smoke today  (Read 3303 times)

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Offline tjbnwi

  • Posts: 5764
  • Cedar Tucky Indiana
Re: My 2012 Kapex let out the smoke today
« Reply #30 on: December 02, 2018, 09:06 PM »
I have 3 Kapexs in the shop. Only issues were a fence yoke and leaves galling (2010 or 2011?). Festool sent the parts for me to replace the assembly. Second issue, control board died (2013 saw). The new board was 120ish, I tested and replaced it myself.

These saws get used extensively every day.

I do have an armature on the shelf, just incase.

Tom

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Offline Cheese

  • Posts: 5151
Re: My 2012 Kapex let out the smoke today
« Reply #31 on: December 02, 2018, 09:59 PM »
I can't say any more than this:  Festool has listened and seen posts here about the Kapex.

Well, then we can only hope that Festool will do something more in the future than just listen and see. Listening and seeing is a daily activity. I’ve done that for over 70 years now... [big grin]

I’m hoping that Festool will actually investigate the cause of the problem, and more importantly, implement a corrective action that will not only solve the motor issues in the future, but more importantly, solve the motor issues experienced by the current user base.

I’ve talked about this very issue with the local Festool rep 5-6 years ago...so this is not something that has been flying under Festool’s radar screen. Festool corporate has acknowledged issues with the Kapex 6+ years ago. Eventually this will fester and unless lanced, it will become, for an international company, a come to Jesus time.

So if perfect justice were to be done, it would entail all current registered Kapex owners receive some form of warranty service if it’s needed.

Anything less would be a kick in the....
« Last Edit: December 02, 2018, 10:32 PM by Cheese »

Offline James Biddle

  • Posts: 145
Re: My 2012 Kapex let out the smoke today
« Reply #32 on: December 02, 2018, 11:18 PM »
This reminds me of the Seinfeld episode about the rental car.  "You know how to sell the Kapex, you just don't know how to keep the Kapex running, and that's the most important part."

Offline yoda

  • Posts: 25
Re: My 2012 Kapex let out the smoke today
« Reply #33 on: December 08, 2018, 11:45 PM »
Just wanted to add another kapex to the turd count. I've had this saw since 2011 or 12 and have lost count on how many times I've sent it in for service. First few times was for the oil leaking problem out of the head. I sent it in twice for this issue. Then I had a few other things break that needed servicing. Earlier this year the motor blew and spent nearly $600 on getting it back and running. Just this week the motor went again. Saw is great when it runs but it's easily the worst piece of German technology I've ever used. So underpowered! To anyone looking at one I'd advise against. Not worth the initial cost plus the certain repairs on a nearly yearly basis.

Offline Jaybolishes

  • Posts: 376
Re: My 2012 Kapex let out the smoke today
« Reply #34 on: December 09, 2018, 08:27 AM »
So it’s being organized now, but soon we will have our kapex hotline up.  You can call and someone will guide you through the five stages of grief.  First you will call and tell the hotline doctor you don’t think this is an issue with the design, this is called denial.  Then in the back of your mind you will wonder if it is a design flaw, this is the anger phase. Then you ask the hotline if you can somehow get it fixed for free after the short 3 year warranty, this is bargaining.  Then you will find out you have to shell out a ton more money for this already expensive lemon. That’s when you enter the depression phase which is what the hotline is really for.  Once you talk it through you may find you reach the acceptance stage, and if not you end up here haha.


Denial
Anger
Bargaining
Depression
Acceptance

Offline kevinculle

  • Posts: 236
Re: My 2012 Kapex let out the smoke today
« Reply #35 on: December 09, 2018, 09:13 AM »
Kapex problem...vat Kapex problem?

Offline Joe Felchlin

  • Posts: 146
  • Just another day in paradise - Livin’ the dream!
Re: My 2012 Kapex let out the smoke today
« Reply #36 on: December 09, 2018, 09:55 AM »
I’ve said it before - And I’ll say it again... I REALLY wanted to buy the Kapex.
I’m a loyal Festoolian - Spending $1,000’s on my Festool products.
BUT... I’ll continue to stick with my 10+ year old Bosch 5412L Compound Miter Saw.
I put a Forrest Chopmaster Blade on it - And it continues to cut and cut and cut -
Straight and true - At all angles. $750 - With the Forrest blade.
Admittedly, I’m a Hobbyist. So, I’m not using my saw at the level/rate that Tradesmen use theirs.
So... I’m guessing their “cost/benefit” is much different than mine.
But, for me - And I’m guessing many other Hobbyists -
There’s just too many, continuing/increasing number of reports -
Of Kapex failures, the last several years.
I can easily afford the Kapex.
I’m just not willing to spend $1,600 on a “MAYBE”.
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