Woodworking & Power Tools Forum - Festool Owners Group > FESTOOL DISCUSSIONS > Festool Tool Problems > My experience with customer service re: T15 charger issue
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morts10n

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« on: February 8, 2010, 01:46 PM »
After my post Fri. regarding  a charger problem:
A personal email response from Shane. a phone call from local rep Lars (on Sunday just as the superbowl was going to start!) who was contacted by Shane. He suggested that I go to local a local Woodcraft store and see if they could loan me a charger.  Monday morn 8:00 am- a response call fom Festool and a second-day-air replacement charger on its way.  Mon morn 9:00 am- a call from Woodcraft store owner who was contacted by Lars inviting me to come and get a loaner.  How could this have been any better?  ( But I suppose I'm preaching to the choir)     You guys were right. Good job!!
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Shane Holland
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« Reply #1 on: February 8, 2010, 02:29 PM »
Very glad you a satisfied with the service you received.  We have some great people and I have to take my hats off to Lars and Woodcraft Ventura for helping you out.
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Brice Burrell

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« Reply #2 on: February 8, 2010, 05:00 PM »
Quote from: morts10n on February  8, 2010, 01:46 PM
After my post Fri. regarding  a charger problem:
A personal email response from Shane. a phone call from local rep Lars (on Sunday just as the superbowl was going to start!) who was contacted by Shane. He suggested that I go to local a local Woodcraft store and see if they could loan me a charger.  Monday morn 8:00 am- a response call fom Festool and a second-day-air replacement charger on its way.  Mon morn 9:00 am- a call from Woodcraft store owner who was contacted by Lars inviting me to come and get a loaner.  How could this have been any better?  ( But I suppose I'm preaching to the choir)     You guys were right. Good job!!

Thumbs Up Glad to hear everything worked out.
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WarnerConstCo.

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« Reply #3 on: February 8, 2010, 06:54 PM »
That is the normal for them, makes you all warm and fuzzy when shelling out 5 benny's for a drill.

You get a great tool and great customer service.  Why is that so hard for those other guys?
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Peter Halle
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« Reply #4 on: February 8, 2010, 07:39 PM »
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Why is that so hard for those other guys?

There isn't money in the business model to provide this kind of service.?  You get what you pay for.

Peter

 
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greg mann

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« Reply #5 on: February 9, 2010, 02:14 PM »
Quote from: morts10n on February  8, 2010, 01:46 PM
After my post Fri. regarding  a charger problem:
A personal email response from Shane. a phone call from local rep Lars (on Sunday just as the superbowl was going to start!) who was contacted by Shane. He suggested that I go to local a local Woodcraft store and see if they could loan me a charger.  Monday morn 8:00 am- a response call fom Festool and a second-day-air replacement charger on its way.  Mon morn 9:00 am- a call from Woodcraft store owner who was contacted by Lars inviting me to come and get a loaner.   ( But I suppose I'm preaching to the choir)  How could this have been any better?    You guys were right. Good job!!


I suppose Shane could have driven it over himself. Grin
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Greg Mann
Oakland, Michigan
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