- please tell them the peanut gallery members that aren't painters aren't really satisfied with improvement R&D has dreamt up - and that the old style needs to be CONTINUED TO BE MANUFACTURED for some time to come. I can't say this strongly enough !
Mgmt. is ,in effect, penalizing early customers with an inferior product in the hopes of chasing a new segment.
I'll bet you don't even have plans in the works to update things like the vac tubes/handles do you?
And .......I'd like to know why none of this was uncovered during the research / prototype phase. Peter H. insists that you test product before launch but that doesn't seem to be the case. I uncovered this leaking issue on several tools withing minutes of using the new hose end , and my experience doesn't seem to be operator error or an aberration now that some others are actually starting to use these things.
So either you don't test, or you solicit the wrong folks for testing. Or, you do test, find problems and management decides the punters will just have to live with the issues
None of these bodes well for a company trying to stay at the top of a competitive market.