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Author Topic: Not happy about Boom Arm Documentation!  (Read 9057 times)

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Offline Dan Clark

  • Posts: 545
    • talkFestool
Not happy about Boom Arm Documentation!
« on: February 28, 2007, 11:34 PM »
Christian,

Tomorrow morning I'll post a more indepth review of the Depth Stop Chuck, the Hose Garage, and the Boom Arm.   The good news is that Bob Marino came through with flying colors and got my order shipped ASAP.  I ordered Saturday night and it arrived this evening.   A+ for customer support.

And I tried the Depth Stop Chuck.  It worked great!  But...

The bad news is that Festool's nemisis struck again - documentation...   

The Hose Garage came with installation instructions, but there are some odd slots in it and there is NOTHING to indicate what they are for!  Product looks solid.   Documentation = C.

But the really bad news is the Boom Arm it came with NO documentation!  Not one tiny page.  The box was intact and looks like it had never been opened since it left the factory.   I tried the Festool USA web site.   Result: zip!    I used John Lucas' web pages to figure out how to put it together.  That is, except for the hose clamp which has no known purpose!  The product fit and finish is great.  I've only have a few minutes to use it, but it seems to work well.  But the Documentation?  F  Flunked! 

Christian, you MUST do something about the documentation!   That new abrasives manual is GREAT (I just printed it out).   But the rest...   You have a lot of work to do!

Regards,

Dan.

« Last Edit: March 01, 2007, 12:12 AM by Dan Clark »

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Offline Christian Oltzscher

  • Festool Employee.
  • Posts: 157
Re: Not happy about Boom Arm Documentation!
« Reply #1 on: March 01, 2007, 12:31 AM »
Dan,

Yes indeed, we have a lot of work to do, and we know it. And step by step we will become better.

I will forward your post to the product management in Germany. We have a constant discussion with
them about the appropriate level of documentation. The current documentation seems to work well
in the rest of the world. We are the only Festool subsidiary complaining constantly about it. And we
are the only subsidiary that has started to write own manuals.

Thanks for your comments!

Regards,

Christian

Offline Dan Clark

  • Posts: 545
    • talkFestool
Re: Not happy about Boom Arm Documentation!
« Reply #2 on: March 01, 2007, 12:33 AM »
Christian,

Thanks.    Can you arrange for a set of Boom Arm documentation to be sent to me?

Regards,

Dan.

p.s., my concern about the boom arm documentation is NOT related to their quality.  It's just that they were not included with the Boom Arm.
« Last Edit: March 01, 2007, 10:04 AM by Dan Clark »

Offline Corwin

  • Posts: 2600
Re: Not happy about Boom Arm Documentation!
« Reply #3 on: March 01, 2007, 12:50 AM »
Dan,

That hose clamp goes on the vertical portion of the Boom Arm just below the vac's cord holder -- just tighten her up tight to the underside of the cord holder.  I guess that this clamp is to assure that the vertical tube stays put.  Place the clamp such that once tightened the loose end will not be a place to cut your finger when wrapping the power cord.

I love this Boom Arm!  Mine came with the documentation.  On mine you can feed the D27 hose through the hose brackets, but the D36 will not -- instead, the hose brackets have to be disassembled and reassembled around the larger hose.  For my use, I will keep the D36 mounted on the Boom and simply hang the D27 from the second set of power-cord hooks when I am going to do some sanding.

Corwin
« Last Edit: March 01, 2007, 02:30 AM by Corwin »
Looks like your rabbit joint is a hare off! ;)

Offline Dan Clark

  • Posts: 545
    • talkFestool
Re: Not happy about Boom Arm Documentation!
« Reply #4 on: March 01, 2007, 01:05 AM »
Corwin,

Thanks.  I'm not clear on this, but I'll take a look tomorrow morning. 
Regards, 

Dan.

Offline Corwin

  • Posts: 2600
Re: Not happy about Boom Arm Documentation!
« Reply #5 on: March 01, 2007, 03:24 AM »
The Boom Arm's vertical tube mounts to the handle's mounting brackets -- the lower end of the tube fits into one of the half-circle grooves in the handle's lower bracket, and the tube then snaps into the cuttout in the upper bracket.  To prevent the Boom Arm's tube from possibly pulling up and out of the lower bracket, a hose clamp is secured around the tube directly below the upper bracket.

I suggest that you install this hose clamp with its head facing the vac such that you can access it with a screwdriver from the right (assuming you are installing the tube on the right).  Start it off with the head facing the vac, but a little towards the right side (maybe at 1:00 from the back) as the head will move towards the left (12:00) as it is tightened.  This will leave the excess length of the hose clamp away from where your hands will be when you go to store the power cord.

Since my Boom Arm did include the manual, maybe you just were the victim of human error.  For me, the manual was clear and the unit quick and simple to install -- I did, however, already have the handle installed on the vac.  The most time spent on the whole ordeal was the time spent admiring the Boom Arm after it was all done!

Enjoy!
Corwin
Looks like your rabbit joint is a hare off! ;)

Offline Dan Clark

  • Posts: 545
    • talkFestool
Re: Not happy about Boom Arm Documentation!
« Reply #6 on: March 01, 2007, 10:02 AM »
Corwin,

Got it now!    Many thanks.   It turns out that I had this very problem - Boom arm pulled out.   I'll go install it now.

Also, I installed my Boom Arm on the left (as shown in several pics), but it looks like it makes more sense to mount it on the right. 

Regards,

Dan.

Offline Dan Clark

  • Posts: 545
    • talkFestool
Re: Not happy about Boom Arm Documentation!
« Reply #7 on: March 01, 2007, 10:47 AM »
Corwin,

Thanks again for your help.   I reinstalled the boom arm to the right and it seems better than way.    And the clamp should elminate the pull-out issue.

Regards,

Dan.

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8382
    • Festool USA
Re: Not happy about Boom Arm Documentation!
« Reply #8 on: March 01, 2007, 11:10 AM »
Dan,

If you still need the installation documentation, it's available on our website as a PDF at:

http://www.mcfeelys.com/festool/product/492753/

Shane

Offline Corwin

  • Posts: 2600
Re: Not happy about Boom Arm Documentation!
« Reply #9 on: March 01, 2007, 11:20 AM »
You are more than welcome, Dan.  And now that you have successfully finished your new Boom Arm assembly we can all go back to composing our acceptance speeches for winning the last of the Dominos in tomorrow's raffle.   :P
Looks like your rabbit joint is a hare off! ;)

Offline Dan Clark

  • Posts: 545
    • talkFestool
Re: Not happy about Boom Arm Documentation!
« Reply #10 on: March 01, 2007, 11:49 AM »
Acceptance speeches?  Whadya mean "we"!?!   ;D

Dan.



Offline Dan Clark

  • Posts: 545
    • talkFestool
Re: Not happy about Boom Arm Documentation!
« Reply #11 on: March 01, 2007, 11:49 AM »
Shane,

Thanks.  This helps a lot.

Dan.

Offline Corwin

  • Posts: 2600
Re: Not happy about Boom Arm Documentation!
« Reply #12 on: March 01, 2007, 12:26 PM »
You know, "we," as in 'we are all hoping to win tomorrow's raffle.'  "Weeee," on the other hand, is the sound that is sure to emit from the winner of said raffle!

I know that I will be thinking about this ALL day, and I am sure that I will not be the only "we"...  But, sadly, there will be herd only a single "Weeee" tomorrow.  So, Good Luck to all the "we" people out there hoping to win!

Corwin
Looks like your rabbit joint is a hare off! ;)

Offline bill-e

  • Posts: 504
  • Rindge, New Hampshire, USA
    • New Hampshire Woodworker
Re: Not happy about Boom Arm Documentation!
« Reply #13 on: March 01, 2007, 06:48 PM »
My wife informs me that my boom arm arrived today, I ordered it from Bob on Monday.  I hope to have time this weekend to install it.

Offline Dan Clark

  • Posts: 545
    • talkFestool
Re: Not happy about Boom Arm Documentation!
« Reply #14 on: March 01, 2007, 06:56 PM »
Bill,

If you have the setup instructions, it should take about 30 minutes max.   The only thing that wasn't obvious was the hose clamp (Corwin helped me with that one.)   Pretty simple.   Two things though...

Most pics show the arm on the left.  I tried that, didn't like it, and moved mine to the right because that's where the hose entry is.   My CT22 is in a tight space now.    The stabilizer arms seem to get in the way.   Since I have the Host Garage (with hose) and a systainer on top, it seem prety stable; I'm considering taking them off. 

Good luck.

Dan.

Offline richard.selwyn

  • Posts: 631
Re: Not happy about Boom Arm Documentation!
« Reply #15 on: March 02, 2007, 10:07 AM »
Dan,

Yes indeed, we have a lot of work to do, and we know it. And step by step we will become better.

I will forward your post to the product management in Germany. We have a constant discussion with
them about the appropriate level of documentation. The current documentation seems to work well
in the rest of the world. We are the only Festool subsidiary complaining constantly about it. And we
are the only subsidiary that has started to write own manuals.

Thanks for your comments!

Regards,

Christian

Well I would like to challenge that.  I have a workshop full of festools, but were in not for information gleaned from this forum I would still be in the dark about far too many features/best practices.  I think that the multi-language documentation I receive each time I buy a new Festool is, to be polite, a disappointment.  Maybe in Europe we don't complain because there is no forum by which we can air our grievances?  Maybe professional woodworkers in Europe don't bother reading instructions at all?  In Festool's "defence" I would say that it could be a European trend - they are put to shame by another great European tool manufacturer - Felder.  Their equipment is very good - their instructions are COMPLETE RUBBISH.

Offline Stan Tillinghast

  • Posts: 22
Re: Not happy about Boom Arm Documentation!
« Reply #16 on: March 24, 2007, 03:26 AM »
I posted elsewhere my complaint about documentation for the MFT. Today I got the 1400 router and the multilingual documentation is pretty worthless at best. Ran into a problem right away with a stuck bit and nothing whatsoever in documentation was helpful. Only help on the forum and downloading the USA manual were helpful.
I realize you aim for the professional/trade market, but still...
How about some "troubleshooting" documentation for what must be common errors such as mine?

Offline bill-e

  • Posts: 504
  • Rindge, New Hampshire, USA
    • New Hampshire Woodworker
Re: Not happy about Boom Arm Documentation!
« Reply #17 on: March 25, 2007, 06:32 PM »
Starting with the Domino, Festool USA will be including the new manuals in the Systainer...at least that's what I heard.

As for the older tools, for those like the Saws, Router and MFT, The ISA should at a minimum be including the link to those manuals in their confirmation emails as it is unreasonable to expect the average purchaser to be familiar with the Web resources.

Personally I thought the Boom Arm was sufficient and since Dan had already done a review I didn't bother when I installed mine.  While I'm pretty busy, if there was a desire for one I could take mine apart and do a step by step pictorial installation writeup.

As for anything I've reviewed, my write-ups should be sufficient to familiarize you with the tools.  I haven't done one on the OF1400 yet though Ricks manual is outstanding (better than anything I would do) and should be more than sufficient.

Offline Dave Rudy

  • Posts: 771
  • Coloroda Front Range, in the lee of Pikes Peak
Re: Not happy about Boom Arm Documentation!
« Reply #18 on: March 26, 2007, 08:29 AM »

I haven't done one on the OF1400 yet though Ricks manual is outstanding (better than anything I would do) and should be more than sufficient.

Where is Rick's manual on the 1400?

Dave

Offline bill-e

  • Posts: 504
  • Rindge, New Hampshire, USA
    • New Hampshire Woodworker
Re: Not happy about Boom Arm Documentation!
« Reply #19 on: March 26, 2007, 08:44 AM »

I haven't done one on the OF1400 yet though Ricks manual is outstanding (better than anything I would do) and should be more than sufficient.

Where is Rick's manual on the 1400?

Dave
http://www.festoolusa.com/ProductDetails.aspx?id=4&prodid=574267#   Then click on Downloads and the manual is listed.

Offline Dave Rudy

  • Posts: 771
  • Coloroda Front Range, in the lee of Pikes Peak
Re: Not happy about Boom Arm Documentation!
« Reply #20 on: March 26, 2007, 11:40 PM »
Thanks Bill.   Are you back from down under already?

Offline bill-e

  • Posts: 504
  • Rindge, New Hampshire, USA
    • New Hampshire Woodworker
Re: Not happy about Boom Arm Documentation!
« Reply #21 on: March 27, 2007, 06:21 AM »
Thanks Bill.   Are you back from down under already?
No, not until the 3rd but I spend the early morning and late evening hours when I cant sleep on the internet :)