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Author Topic: Opening the case on a damaged C12 drill  (Read 1511 times)

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Offline DDoerschuk

  • Posts: 4
Opening the case on a damaged C12 drill
« on: January 04, 2018, 05:26 PM »
I need to open the case on my damaged C12, but I am finding it surprisingly hard to do!  Kudos to Festool, they've stumped an experienced electical engineer.  (I feel like an idiot.)  I removed the black screws from the side of the drill, but couldn't open the case.  Then, I thought the metal clip on the front of the handle between the two magnetic bit holders might be clamping the two sides of the drill together, but I couldn't lever off the metal clip.

I must say, these things are built nicely, but I need to open it up and would appreciate any advice!

Thank you very much!
Dave

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Offline Alex

  • Posts: 5668
Re: Opening the case on a damaged C12 drill
« Reply #1 on: January 05, 2018, 09:57 AM »
Once you've undone all the screws, the two halfs of the shell should come off uninhibited.

The magnetic plate on front is clamped between the two halfs and doesn't hold them together.

There is a label on top that you need to cut. And then I'd take a broad chissel and gently try to pry it between the two halfs to get them open. Emphasis on gently.

You can find an exploded view drawing of your drill if you go the the FOG homepage, in the menu choose Additional Websites --> Spare Parts Catalog.

Offline Gregor

  • Posts: 836
Re: Opening the case on a damaged C12 drill
« Reply #2 on: January 06, 2018, 04:50 AM »
Once you've undone all the screws, the two halfs of the shell should come off uninhibited.
This. Possibly you overlooked one (which might hide beneath a label on the side)?

Offline jobsworth

  • Posts: 4999
  • Does Anyone Know What Time It Is?
Re: Opening the case on a damaged C12 drill
« Reply #3 on: January 07, 2018, 01:53 PM »
what I would do is, take the drill, lie it on its side. Place it in the systainer for safety. Close the lid on the Systainer. Wake over to the phone, call festool service take the Systainer wrap it put a address on it and send it to festool service.

It will save you a ton of butt hurt

Offline DDoerschuk

  • Posts: 4
Re: Opening the case on a damaged C12 drill
« Reply #4 on: January 07, 2018, 11:23 PM »
Alex and Gregor, thank you very much, I've got it open.  It is a very nicely made shell, and fits together well. 
...take the drill, lie it on its side ... and send it to festool service.  It will save you a ton of butt hurt
Quite possibly it will save my rear end from hurting, but the screaming pain from my wallet will be unabated.  Festool sent the C12 back to me after I declined a repair quote that I thought was excessive.