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Author Topic: Rotex 125  (Read 1616 times)

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Offline Carl Ommert

  • Posts: 4
Rotex 125
« on: May 29, 2018, 07:06 PM »
I have a Rotex 125 sander. It was purchased November 2012. It is not a tool that we use often and mostly sits in the shop. Last summer the variable speed stopped working.
I just had the sander sent to Festool Canada through Atlas machinery, I was told it was going to cost $368.00 plus tax. I was also informed that the bearings needed replacement along with the electrics. When I mentioned that I had no issue with the bearings I was informed that this was discovered upon inspection. I was not prepared to pay for bearing replacement on a unit that gets used maybe 2 times a year. I was then informed that if I did not want to complete all of the repair they would not do any repair and I could have the sander returned but it would be returned disassembled.
For a high end tool company I find this unacceptable. If this was all explained to me, I would not have sent the tool in as it worked fine prior to being sent out. Has anyone had similar experiences with repair? I realize it was out of warranty and did not expect any free service, although I think it should not have happened considering the slight use this tool gets.
Are Festool parts available for purchase only?
Any advice would be appreciated.

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Offline Peter Halle

  • Global Moderator
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  • Posts: 11560
Re: Rotex 125
« Reply #1 on: May 29, 2018, 07:21 PM »
Sorry to hear about your Rotex.  If Festool (at least in North America) has to take a tool apart to diagnose it and then the customer decides to not go forward with the repair they will not put it back together.  Same thing with a partial repair.  It is an insurance thing.

Yes you can purchase parts for your tools.  You will need to look them up on the ekat system.  Here is a link that should get you to the main page:  http://ekat.festool.de/login/jsp/main.jsp?doAction=start&autologin=true&userId=US-Kunde-FT_US&password=Customer&design=festool  (please not that this might not work on all mobile devices)

Then the best way to get the parts is to call Festool to order.

Peter

Offline Carl Ommert

  • Posts: 4
Re: Rotex 125
« Reply #2 on: May 29, 2018, 10:05 PM »
Thank you Peter. If this was explained to me I would not have sent the sander in. My real peave is that they want to replace the bearings and there has never been an issue and I did not send it in for the bearings. For the money I paid for the sander I expected much longer service out of it.
 Knowing that I can purchase the parts in the future I will look at the tool myself. In a previous occupation I was an apprenticed toolmaker. Failing that I have a very skilled tool mechanic around the corner who has serviced my other makes. My concern was not being able to obtain the parts, expensive lesson learned.
 I do like Festool and many of their tools have many strong points. The carpentry saw not so much but I have discussed this at the Festool Roadshow.

Carl
 

Offline Alex

  • Posts: 5709
Re: Rotex 125
« Reply #3 on: May 30, 2018, 02:18 AM »
Very odd you'd need bearing replacement on a machine that's hardly used. My Rotex 150 is 10 years old now and there's nothing wrong with the bearings.

You can order the electronics part yourself, and installing it is a very easy task. You can even bypass the electronics if you want, you can run the sander without it. But if you're in a professional setting think about the insurance regulations. 

Offline Vondawg

  • Posts: 226
Re: Rotex 125
« Reply #4 on: May 30, 2018, 07:28 AM »
90% no 95 of the time I run mine (125) at full speed...but own all three for their different advantages.
There are no mistakes....just new designs.

Offline Brice Burrell

  • Posts: 7355
  • Remodeling Contractor
    • The Green and Dark Blue blog
Re: Rotex 125
« Reply #5 on: May 30, 2018, 07:44 AM »
Very odd you'd need bearing replacement on a machine that's hardly used. My Rotex 150 is 10 years old now and there's nothing wrong with the bearings.


I suspect the issue might be the grease has separated from a lack of use so Festool wants to replace the bearings.   
Check out my new blog, The Green and Dark Blue Blog.

Online Cheese

  • Posts: 5067
Re: Rotex 125
« Reply #6 on: May 30, 2018, 09:16 AM »
The electronic unit costs $105, while the 7 bearings total $79.

I'd start with the electronic unit and once you get the Rotex back in pieces  [sad]   you'll have the opportunity to check each bearing for smoothness or leaking seals and just go from there.  [smile]

Chances are you'll not need to replace any/all of the 7 bearings.