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Author Topic: Kapex life span  (Read 239475 times)

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Offline mwahaha

  • Posts: 110
Kapex life span
« Reply #150 on: February 25, 2016, 02:07 AM »
So I spoke to an engineer I know about this, and he said that if you could find a motor with the same rating or less (wouldn't want less) that was similar in size and shape, it would be relatively straightforward to put a different motor into Kapex. Or you could put in a motor with the same rating and different shape, you would just need to come up with a way of mounting it.
Makin' chips since ages ago

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Offline Kev

  • Posts: 7651
Kapex life span
« Reply #151 on: February 25, 2016, 03:19 AM »
@Kev but it mitigates carpal tunnel to the wrist ;)

@Holmz in fact it could mitigate the wrist completely !! [blink]

Offline jmbfestool

  • Posts: 6617
Kapex life span
« Reply #152 on: February 25, 2016, 09:33 AM »
Hello Update!

Just got of the phone from my dealer,

The cost is more of an estimate  because it didnt help with me having disassembled the kapex. I had planned on doing it my self but after speaking the the dealer to order some parts he advised me to send it in festool..  I asked if I had to put it all together or not but was told it didnt really mater so save wasting my time I left it in bits.

Festool said they normally test it all before so they can asses everything because mine was in bits this wasnt possible.   The estimated cost for the repair is £400-500.....

I decided not to take the repair route and bought another kapex.  Then im going to look at either the bosch glide or radial arm for workshop but this wont be for few months or so. .
  This would hopefully give the kapex a slightly longer life span having it for site use only.

Lets see if I have to reopen this topic in about 3-4years.....
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Offline rst

  • Posts: 1897
Kapex life span
« Reply #153 on: February 25, 2016, 09:54 AM »
I've been in industrial/commercial construction/fabrication since 1971.  As a seasoned professional, I was not advocating that casual users do something inherently dangerous, I was commenting on wear to motorized tool.  Starting and stopping any motorized tool wears it harder that continuous running.  I just replaced an 6'0" automatic sliding door that had 2.4 million cycles...there is a reason they cost $12,000.

Offline Tinker

  • Posts: 3640
Kapex life span
« Reply #154 on: February 25, 2016, 08:30 PM »
JMB Quote: >>>I decided not to take the repair route and bought another kapex.<<<

Been there/done that.  Not with a Kapex but with mowers. 
 
When the machine breaks down and it could cost half as much to repair as to buy new, I just work out a deal for a new machine.  either i leave the old machine with the dealer and include in the deal or take the old one (in pieces or whole) home for future parts and take a new one with me.  Breakdown tie ups can be as expensive as the repairs themselves.  The last machine I did that way was my DW planer.  The old one blew the belt.  My back was killing me when I started taking it part.  It was the old 2 blade model.  I found out the new was 3 blades.  I had to finish the table i was building by July 4 and was running behind on the time, so I just bought a new machine.

the old machine always left very minute scallops in the finished planing that I had to hand scrape to make disappear.  The new 3 blade model left walnut and maple looking and feeling like glass it cut so smooth. I figured the finish I got paid for the new tool on the first job. The old one I am rebuilding, I work on in stages.  It kills my back working on it as I cannot bend down for long periods.  It's getting so 10 minutes is a long period when bending over with wrenches and screw drivers.  I don't enjoy that type of work.  If I have to bend over with a saw, chisel, hand planer other WW toys, my back holds up much longer.  I can last for almost 11 minutes.  But I enjoy so it only feels like 12 minutes.  It was much more fun to get the new machine than fixing the old one.  [wink]
Tinker
Wayne H. Tinker

Offline Holmz

  • Posts: 4010
Kapex life span
« Reply #155 on: February 26, 2016, 11:21 AM »
...
It's getting so 10 minutes is a long period when bending over with wrenches and screw drivers.  I don't enjoy that...

Freudian...
Back to the Kapex-life.

Offline mwahaha

  • Posts: 110
Kapex life span
« Reply #156 on: February 27, 2016, 01:05 PM »
...
It's getting so 10 minutes is a long period when bending over with wrenches and screw drivers.  I don't enjoy that...

Freudian...
Back to the Kapex-life.

I live my life a kapex at a time
« Last Edit: February 27, 2016, 01:09 PM by mwahaha »
Makin' chips since ages ago

Offline Kev

  • Posts: 7651
Kapex life span
« Reply #157 on: February 28, 2016, 01:00 AM »
So we have a new measure .. KAPEX years. Are they shorter than dog years? Based on recent you'd go with 1 KAPEX year equals 3 dog years and 1 dog year equals 7 human years.

Offline rizzoa13

  • Posts: 582
Kapex life span
« Reply #158 on: February 29, 2016, 05:46 PM »
I wish (for my sake) that this thread could have just died out and run its lifespan. Alas my 3 year 8 month old kapex just gave up the ghost this weekend. Same symptoms and a heck of a smell to it. So kind of it to wait until it's out of warranty to do this.

Im pretty aggravated at this point and feel kind of helpless as a consumer. It seems a large amount of these saws have this much life expectancy and it's s little disheartening. Maybe this particular tool should come with a longer warranty for it's ticket price? Maybe the manufacturer should take the time to find the issue and fix it. Not feeling like a loyal customer at this point and quickly loosing my trust in the company. That has nothing to do with customer service or how my situation gets handled but everything tk do with the fact that there hasn't been any changes to this saw to prevent premature motor failure.

An industry leading warranty is great but there are other manufactured who's saws don't break. I just wish they were as good as the kapex when it does work.

Offline Festoolfootstool

  • Posts: 2076
  • The trouble with Bob is its all about Bob
Kapex life span
« Reply #159 on: February 29, 2016, 06:10 PM »
Crap saw,and festool don't give a stuff. or they would repair at cost, all this  crap ends up in landfill

And instead of having stupid £5000 giveaways why not repair a few hundred kapex
« Last Edit: February 29, 2016, 06:14 PM by Festoolfootstool »
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Offline jmbfestool

  • Posts: 6617
Kapex life span
« Reply #160 on: March 01, 2016, 02:47 AM »
I wish (for my sake) that this thread could have just died out and run its lifespan. Alas my 3 year 8 month old kapex just gave up the ghost this weekend. Same symptoms and a heck of a smell to it. So kind of it to wait until it's out of warranty to do this.

Im pretty aggravated at this point and feel kind of helpless as a consumer. It seems a large amount of these saws have this much life expectancy and it's s little disheartening. Maybe this particular tool should come with a longer warranty for it's ticket price? Maybe the manufacturer should take the time to find the issue and fix it. Not feeling like a loyal customer at this point and quickly loosing my trust in the company. That has nothing to do with customer service or how my situation gets handled but everything tk do with the fact that there hasn't been any changes to this saw to prevent premature motor failure.

An industry leading warranty is great but there are other manufactured who's saws don't break. I just wish they were as good as the kapex when it does work.

Welcome to my world!

Mine did the same burnt out not so long after the warrenty.

I repaired it and just thought I was unlucky and I never posted it on FOG. Second time I kinda thought this aint right the world needs to know hence this thread!

Im suprised how much of a hit this thread has become and I hope it has affected festool enough so they stop ignoring the problem and do something about it. 

Kinda wish I named the Thread Kapex review or Kapex life span or anything with  having the kapex in it would have given it a better google hit for when people might google info  about kapex.

This would hopefully have brought more  people from outside of Fog.



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Offline Brice Burrell

  • Posts: 7344
  • Remodeling Contractor
    • The Green and Dark Blue blog
Kapex life span
« Reply #161 on: March 01, 2016, 07:57 AM »
I always thought you could edit the thread title, have you tired?
Check out my new blog, The Green and Dark Blue Blog.

Offline jmbfestool

  • Posts: 6617
Kapex life span
« Reply #162 on: March 01, 2016, 08:08 AM »
I always thought you could edit the thread title, have you tired?

Yeah you can but when I did it to a thread years ago it doesnt truly change it just sticks the new title ontop if you know what i mean.  Its still linked under the old title.

It might have been a clitch at the time ill try it now see if it still does it.
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Offline jmbfestool

  • Posts: 6617
Kapex life span
« Reply #163 on: March 01, 2016, 08:12 AM »
I always thought you could edit the thread title, have you tired?

Comes as Kapex life span but everyones post still says the life span and the Url still has the life span.   So its just a sticker really over the top so google search will still require the life span no?


http://festoolownersgroup.com/festool-tool-problems/the-life-span/

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Offline Peter Halle

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Re: Kapex life span
« Reply #164 on: March 01, 2016, 08:16 AM »
This might be one of those situations where I can help.  I have changed the title of the thread and it has changed the title on each post.  Obviously Google isn't going to work instantaneously, but it will in time.

Peter Halle - Moderator

Offline jimbouk

  • Posts: 343
Re: Kapex life span
« Reply #165 on: March 01, 2016, 08:27 AM »
Just heard from my mate. It's happened to his 240v kapex. Got to pay to fix it. It's only ever stayed in his workshop and had an easy life. As soon as it's fixed he's flogging it and will stick with his old makita. It's older than the kapex and still going strong!

His a big festool advocate but really unhappy with this. Even saying he will never buy another tool off them.
BHC 18, TSC 55REB, OF 1400, MIDI, TS55, TRION, Df500, CSX...

Offline jmbfestool

  • Posts: 6617
Re: Kapex life span
« Reply #166 on: March 01, 2016, 09:01 AM »
This might be one of those situations where I can help.  I have changed the title of the thread and it has changed the title on each post.  Obviously Google isn't going to work instantaneously, but it will in time.

Peter Halle - Moderator

Thank you!

Think its more appropriate now with having kapex in it
 [big grin]
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Offline jmbfestool

  • Posts: 6617
Re: Kapex life span
« Reply #167 on: March 01, 2016, 09:11 AM »
Crap saw,and festool don't give a stuff. or they would repair at cost, all this  crap ends up in landfill

And instead of having stupid £5000 giveaways why not repair a few hundred kapex

Thats what I thought its such a shame because my kapex still had everything working fine so the motor has just made the entire thing useless.

My dealer has a couple of broken 110v kapex's with burnt out motors so he dropped the new 240v off at mine the other day and he brought a broken 110v which I can use the parts for.  Saved me paying festool to have my old one sent back to me. 



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Offline rizzoa13

  • Posts: 582
Re: Kapex life span
« Reply #168 on: March 01, 2016, 05:51 PM »
Price is going up $25 even though they keep breaking. Genius!

Offline Kev

  • Posts: 7651
Re: Kapex life span
« Reply #169 on: March 02, 2016, 01:59 AM »
Price is going up $25 even though they keep breaking. Genius!

But now it comes with a bonus of threw two week holidays you get to take any time in the first 3 years of KAPEX life during your repair windows. Holidays are no longer valid after your warranty expires!!

Offline mwahaha

  • Posts: 110
Re: Kapex life span
« Reply #170 on: March 02, 2016, 03:37 AM »
An industry leading warranty is great but there are other manufactured who's saws don't break. I just wish they were as good as the kapex when it does work.

3 year warranty is hardly industry leading. A few of my tools from other manufacturers have 3 years. I believe industry leading would go to AEG powertools, they offer 6 years on the tool and 3 on the battery. I haven't seen any warranty that long anywhere else.
Makin' chips since ages ago

Offline Harvey

  • Posts: 135
Re: Kapex life span
« Reply #171 on: March 02, 2016, 07:30 AM »
Just heard from my mate. It's happened to his 240v kapex. Got to pay to fix it. It's only ever stayed in his workshop and had an easy life. As soon as it's fixed he's flogging it and will stick with his old makita. It's older than the kapex and still going strong!

His a big festool advocate but really unhappy with this. Even saying he will never buy another tool off them.

I've pretty much decided the Kapex will be my last Festool purchase. After my recent experience I didn't feel my dealer nor Festool gave me the support I deserved. 
Just a duffer

Offline Sal C.

  • Posts: 4
Re: Kapex life span
« Reply #172 on: March 02, 2016, 05:33 PM »
The Kapex, its accuracy, dust collection, and many other attributes are appreciated by many. It does however have its issues; particularly as addressed in this post. From my perspective, a new release at this time can provide substantial improvement at the "margins" and get many to see greater value at its price point. I for one am not abandoning the make. Just waiting for an update.


Offline Peter Halle

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Re: Kapex life span
« Reply #173 on: March 02, 2016, 05:47 PM »
Just heard from my mate. It's happened to his 240v kapex. Got to pay to fix it. It's only ever stayed in his workshop and had an easy life. As soon as it's fixed he's flogging it and will stick with his old makita. It's older than the kapex and still going strong!

His a big festool advocate but really unhappy with this. Even saying he will never buy another tool off them.


I've pretty much decided the Kapex will be my last Festool purchase. After my recent experience I didn't feel my dealer nor Festool gave me the support I deserved.

While I understand your position after going back and reading your posts, your particular situation was not the same as what others have posted here.

Sorry to read about your decision.

Peter
« Last Edit: March 02, 2016, 07:35 PM by Peter Halle »

Offline rizzoa13

  • Posts: 582
Re: Kapex life span
« Reply #174 on: March 02, 2016, 08:18 PM »
To me the lifespan of this saw is ~ 4 years and I haven't beaten it . That's infuriating and then to add salt to the wound the products price is going up.

The saw is amazing but it doesn't last. I would NOT recommend anyone buy a kapex as it does not hold up to even mild use. Don't make the mistake of thinking just because your a hobbyist that you'll be fine, it doesn't last.

Truthfully there is an issue with the motor of these saws and just because it's not a safety issue doesn't mean Festool couldn't initiate a recall. Car companies do it all the time when they feel something doesn't meet their quality control. Toyota has sent me multiple letters to take my trucks in through the years, that's what I call service all inclusive.

Offline Rip Van Winkle

  • Posts: 301
Re: Kapex life span
« Reply #175 on: March 02, 2016, 09:17 PM »
An industry leading warranty is great but there are other manufactured who's saws don't break. I just wish they were as good as the kapex when it does work.

3 year warranty is hardly industry leading. A few of my tools from other manufacturers have 3 years. I believe industry leading would go to AEG powertools, they offer 6 years on the tool and 3 on the battery. I haven't seen any warranty that long anywhere else.



3 years may not be an industry leading warranty, but there are plenty of industrial tool brands that actually offer far less. I believe Lamello only offers a 1 year warranty, and the same for Mafell as well as Virutex. Trumpf also used to only offer a 1 year warranty on their metalworking hand tools, and some of those make Festool look cheap. Trumpf seems to have extended their warranty to 5 years recently, and Mafell looks to have extended theirs to 3, at least for the German or European market.

Some companies get around the lower warranty period by offering a fixed repair cost with a warranty afterwards.

Offline fuzzy logic

  • Posts: 337
Re: Kapex life span
« Reply #176 on: March 02, 2016, 11:17 PM »
Mafell offer 3-year warranty, so long as registered within 30 days. 
 http://www.mafell.de/en/products/extra-services.html 
(Not sure if applicable outside EU.) 

Richard (UK)

[Edit: removed one word.]
« Last Edit: March 03, 2016, 04:35 AM by fuzzy logic »
Decent people do the right thing - always?

Offline Krkww

  • Posts: 98
Re: Kapex life span
« Reply #177 on: March 02, 2016, 11:34 PM »
I recently talked with the folks at Mafell (USA) about their one year warranty. They said the saw was so good it did not need a longer warranty like Festool. I respectfully disagreed with them and said the one year warranty did not give me the confidence that Mafell had any confidence in their product. If they did, they would put their money where their mouth is. Their logic was backwards to me and made no sense.

Offline Holmz

  • Posts: 4010
Re: Kapex life span
« Reply #178 on: March 03, 2016, 02:09 AM »
I recently talked with the folks at Mafell (USA) about their one year warranty. They said the saw was so good it did not need a longer warranty like Festool. I respectfully disagreed with them and said the one year warranty did not give me the confidence that Mafell had any confidence in their product. If they did, they would put their money where their mouth is. Their logic was backwards to me and made no sense.

Once a tool gets a reputation for giving up its smoke, then it becomes a matter of "when it will fail", rather than "If it will fail".

Buying a tool with a reputation for usually failing, even with a warranty makes questionable sense.

The Mafell tools I have, do feel like quality tools, and they do not have a reputation for failing... So I feel the risk is low.

Offline Kev

  • Posts: 7651
Re: Kapex life span
« Reply #179 on: March 03, 2016, 04:23 AM »
I recently talked with the folks at Mafell (USA) about their one year warranty. They said the saw was so good it did not need a longer warranty like Festool. I respectfully disagreed with them and said the one year warranty did not give me the confidence that Mafell had any confidence in their product. If they did, they would put their money where their mouth is. Their logic was backwards to me and made no sense.

Once a tool gets a reputation for giving up its smoke, then it becomes a matter of "when it will fail", rather than "If it will fail".

Buying a tool with a reputation for usually failing, even with a warranty makes questionable sense.

The Mafell tools I have, do feel like quality tools, and they do not have a reputation for failing... So I feel the risk is low.

That won't get a person over the first buy hump.

Regardless of tool quality (because the hump is in the way for me) I've found Mafell quite arrogant as a company.

Going a bit off topic .. I like to pick up and play with the tools I intend to buy - another reason why I've spend $0 on Mafell, yet have been delighted with the Festool buying experience locally.