Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Kapex life span  (Read 232501 times)

0 Members and 1 Guest are viewing this topic.

Offline rizzoa13

  • Posts: 582
Re: Kapex life span
« Reply #570 on: July 15, 2016, 06:15 PM »
You bought a refurbed kapex in 2014 and you got your motor replaced for free. I sent my kapex in a month ago and had to pay for the new motor. That's kind of uncool seeing as I waited 2 months to try and get some determination from festool on whether they were going to start covering the motors out of warranty. Waited for a response in this thread forever and now other people are getting free motors?

What seems like doing right by you is the opposite to those of us paying for the repairs!

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline live4ever

  • Posts: 771
Re: Kapex life span
« Reply #571 on: July 15, 2016, 06:57 PM »
You bought a refurbed kapex in 2014 and you got your motor replaced for free. I sent my kapex in a month ago and had to pay for the new motor. That's kind of uncool seeing as I waited 2 months to try and get some determination from festool on whether they were going to start covering the motors out of warranty. Waited for a response in this thread forever and now other people are getting free motors?

What seems like doing right by you is the opposite to those of us paying for the repairs!

Rizz, how's your saw after the replacement?  You mentioned a while back it was acting up again?
Current systainer to productivity ratio:  very high

Offline rizzoa13

  • Posts: 582
Re: Kapex life span
« Reply #572 on: July 15, 2016, 07:10 PM »
It's doing ok I'll be honest I needed to clean the blade which I did and it helps some. I haven't done any wide cuts since but I'm sure a clean blade helps not to strain the motor excessively.

Offline TomE

  • Posts: 131
Re: Kapex life span
« Reply #573 on: July 16, 2016, 11:16 AM »
Trend and CMT make very good blade and bit cleaners, all of my in-the-shop cutters get the 'treatment' after they're used for a production run or tooling change over before getting put away.

Jobsite bits and blades get the once over pretty much at the start of each relocation, sometimes during if build-up gets to that point.

Not only does it increase the cutter life, it produces higher quality of cut.

Back in the day, carpenters would grab a file and stones to touchup their tool steel blades/bits during lunch break, it's just part of the process.
 
I suppose it also helps with the 'tool life' thing too, never really put much thought into that part of the equation but can see the benefits of it.


Offline rizzoa13

  • Posts: 582
Re: Kapex life span
« Reply #574 on: June 13, 2018, 02:28 PM »
So I’m back from the job site early today because you guessed it, my kapex has burned up once again. Almost exactly 2 years later and I got the tell tale electrical smoke and the motor stopped working again.

At this point I feel like I’m being taken advantage of. If I were to treat a customer like this my reputation would make it so I’d never work in my area again. Its obvious it doesn’t matter what any of us say or do or we’d have had a determination years ago.


Offline jmbfestool

  • Posts: 6611
Re: Kapex life span
« Reply #575 on: June 17, 2018, 12:23 PM »
So I’m back from the job site early today because you guessed it, my kapex has burned up once again. Almost exactly 2 years later and I got the tell tale electrical smoke and the motor stopped working again.

At this point I feel like I’m being taken advantage of. If I were to treat a customer like this my reputation would make it so I’d never work in my area again. Its obvious it doesn’t matter what any of us say or do or we’d have had a determination years ago.

Festool know they have the market in small portable chopsaw there is nothing out in the market which comes close to the kapex.   

So until some one brings out some competition to hurt festools pocket they are not interested.
*********************************************************************** [thumbs up]UK members click me
*********************************************************************** [thumbs up]

Offline Joe Felchlin

  • Posts: 97
  • Just another day in paradise - Livin’ the dream!
Re: Kapex life span
« Reply #576 on: June 17, 2018, 02:30 PM »
Sorry to hear that Rizz (Reply #574). Definitely not the way to do/keep business.
I’m talking about Festool - Not you. Unfortunately, you and your business are victims.
At one point I wanted a Kapex. I REALLY wanted a Kapex. [sad]
But... Too many problems/burned out motors/armatures... Continuing stories like this one.
That there are 12 Pages on this subject (to date) - Going back several years - Is a sad commentary... Really sad.
My 10 year old $600 Bosch 5412L 12-Inch Compound Miter Saw is still cutting straight and true - Day after day... After day...[smile]
A couple of years ago I “splurged” and put a Forrest Chopmaster blade on it ($150). Cuts even better.[smile]
I wanted a Kapex. I really wanted a Kapex.
But... I got over it. [wink]

BTW... Bosch’s newest model - Their 12-Inch Dual-Bevel Glide Miter Saw GCM12SD is currently $649.00 (Amazon Prime/Free Shipping) $682 with estimated tax.
« Last Edit: June 17, 2018, 05:06 PM by Joe Felchlin »
FESTOOL: CT26 and CT33 E HEPA Dust Extractors, MFT 1080, MFT-3, TS 55 REQ-F-Plus USA, TS75 EQ, Guide Rails: 1080's/1400/3000mm, LR 32-SYS/Holey Rail, Parallel Guides and Extensions, OF1400 EQ Plunge Router, OF1010 EQ Plunge Router, HL 850 Planer, RO125 FEQ Rotex Sander, LS 130 EQ Linear Detail Sander, DX93E Detail Sander, C12 Cordless Drill, CXS Cordless Compact Drill Driver, SYS-Centrotec-Set, Domino XL DF 700 EQ Plus Tenon Joiner Set, Domino DF 500 Tenon Joiner | WOODPECKERS: DF 500 Offset Base System | BOSCH: 5412L Compound Miter Saw, 4100-09 10-Inch Table Saw | POWERMATIC: 60HH 8" Jointer, PWBS 14" Bandsaw w/Riser Block | MAKITA: 2012NB Bench Top Planer | JESSEM: Mast-R-Lift XL/Fence/Slide, Rout-R-Plate/Table Stand | RIKON: 50-120 6inX48in Belt-Disc Sander | JET: JBOS-5 Benchtop Oscillating Spindle Sander | PORTER CABLE: 7518 and 690LVRS Routers, 557 Pro Plate Joiner, 16/18/23 Gauge Nailers | LEIGH JIGS: D4R 24 Pro Dovetail Jig, FMT Pro Mortise & Tenon Jig | LIE-NIELSEN: Almost every hand plane | DOWELMAX: 3/8" and 1/4" | KREG: K3 Master System | FEIN: Multimaster FMM 250 Q Kit | TORMEK: Super-Grind 2000 | DUST DEPUTY: Industrial (ALL) Steel Deluxe Cyclone (2)