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Author Topic: Kapex life span  (Read 245819 times)

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Offline Jaybolishes

  • Posts: 369
Kapex life span
« Reply #90 on: February 19, 2016, 03:00 PM »
That's a huge bomb of info jmb.  Sorry about the issues, luckily I don't know what I'm missing so I'll continue to sit on the fence and watch.

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Offline jmbfestool

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Kapex life span
« Reply #91 on: February 22, 2016, 07:01 AM »
Well been round to my dealers to get some stuff.... just popped the question about my kapex hopefully it is going to be picked up today.....  [huh]
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Offline Tinker

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« Reply #92 on: February 22, 2016, 07:57 AM »
@ jmbfestool, Is that motor something you can keep on the shelf and easily replace the motor in your Kapex when it breaks down?

In my biz experiences, when I have a piece of machinery that I really need every day, or nearly every day, I keep a spare.  If i need a mower every day, I have two.  If I need two mowers every day, I keep three.  And so on.  When I was in construction, I operated the same way.  If I needed one tractor/loader, I kept two.  If I needed one ladder, I always had three.  I always did more with less labor than most of my competition and did not lose days because of breakdowns. 

I am sure the answer to my original question is that the motor cannot be easily replaced.  If that is so, but you are more profitable with using a Kapex than you are with any other SCMS, then go with the Kapex and look for a less expensive back up saw to keep you going should the Kapex fail.  If it is not fixable to your satisfaction, then look for the next best replacement and still keep a less expensive SCMS on hand.  That might even work to your advantage for the times when you need to do two different set ups for one project or operation on several pieces.

Even tho I am a oneman operation and sort of phasing myself out of biz (it'll be awhile yet, I am only 39 you know), I still keep two mowers operational.  Two weed whackers.  Two hand blowers (backpackers kill  my back) Three heavy wheeled blowers. Two extender hedge trimmers.  And etc-etc-etc...........  I just accept the fact that machinery will break down.  I can make more money with a lot less hastle when my method for repair is to keep working at what i do well and let somebody else do my machinery repairs who do that work a lot better and more efficiently than I ever can.  If they can't do my repairs, it is still cheaper for me to find somebody else to make the repairs.  Because I have spares of nearly everything, I just keep going, and going, and going.  Maybe when i get to be 40, I will get rid of the spares.
Tinker

Wayne H. Tinker

Offline jmbfestool

  • Posts: 6622
Kapex life span
« Reply #93 on: February 22, 2016, 08:51 AM »
@ jmbfestool, Is that motor something you can keep on the shelf and easily replace the motor in your Kapex when it breaks down?

In my biz experiences, when I have a piece of machinery that I really need every day, or nearly every day, I keep a spare.  If i need a mower every day, I have two.  If I need two mowers every day, I keep three.  And so on.  When I was in construction, I operated the same way.  If I needed one tractor/loader, I kept two.  If I needed one ladder, I always had three.  I always did more with less labor than most of my competition and did not lose days because of breakdowns. 

I am sure the answer to my original question is that the motor cannot be easily replaced.  If that is so, but you are more profitable with using a Kapex than you are with any other SCMS, then go with the Kapex and look for a less expensive back up saw to keep you going should the Kapex fail.  If it is not fixable to your satisfaction, then look for the next best replacement and still keep a less expensive SCMS on hand.  That might even work to your advantage for the times when you need to do two different set ups for one project or operation on several pieces.

Even tho I am a oneman operation and sort of phasing myself out of biz (it'll be awhile yet, I am only 39 you know), I still keep two mowers operational.  Two weed whackers.  Two hand blowers (backpackers kill  my back) Three heavy wheeled blowers. Two extender hedge trimmers.  And etc-etc-etc...........  I just accept the fact that machinery will break down.  I can make more money with a lot less hastle when my method for repair is to keep working at what i do well and let somebody else do my machinery repairs who do that work a lot better and more efficiently than I ever can.  If they can't do my repairs, it is still cheaper for me to find somebody else to make the repairs.  Because I have spares of nearly everything, I just keep going, and going, and going.  Maybe when i get to be 40, I will get rid of the spares.
Tinker

I have another chopsaw and stand with it.

I just dont like it. Its heavy and not as easy to use in regards of beveling etc.

It has been used mainly for just cutting up pallets and scrap wood. Now im having to use it for fine work.  Not ideal.

Regarding having a spare motor wouldnt be a bad idea apart from festool wont repair just parts they only repair the entire tool.   So if a motor was to fail I couldnt send the other part to be repaired it would require the entire tool.

To make is easy to swap it would need the motor, motor housing and electronics. You can then swap these within in 15mins. However these total upto about £300+ i think sooooo doesnt seem worth it


Im just updating whats happening i feel disappointed.  Im disappointed the tool doesnt last long enough and when it does break down there is no urgency to get it sorted.
Im curious what the repair costs might be.  I dont think ill be excited about it.

Im disapointed ive not found a chopsaw i want to replace the kapex with yet i like.
Currently im left with repair costs or new kapex..... [sad]



   
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Offline bub254

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Kapex life span
« Reply #94 on: February 22, 2016, 11:26 AM »
A world of difference between festool uk and here in the US.  I sent a used domino in for repair and they were on the phone two days later walking me through proper operation and such.  Shipped it out and got it back in about a week.   I'd be proper ticked if I would have gotten the run around.

Offline jmbfestool

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Kapex life span
« Reply #95 on: February 22, 2016, 02:06 PM »
A world of difference between festool uk and here in the US.  I sent a used domino in for repair and they were on the phone two days later walking me through proper operation and such.  Shipped it out and got it back in about a week.   I'd be proper ticked if I would have gotten the run around.

In the past the service has been good.

Im not sure if its dealer festool relationship which makes the difference regarding festool service. 

The dealer ive bought most my festools from i havent been in contact with for a while now because i havent been needing to buy any festools. When i had a problem his festool rep was hot on and sorted me out brilliantly.

It was when festool price fixed and he was able to give me good deals but also rapid delivery were as my local dealer took longer to get the stuff then this other dealer was able to get it delivered to my home adress. 
When festool got stopped by the EU for price fixing the dealer stopped stocking as much and so I had to wait. So I now use my local dealer more for everything as before I only used them for fixings,glue paint etc.

It was a while ago so maybe festool has slacked off abit regarding service....?

I havent had to do much my self regarding running around. My dealer came round to pick up the chopsaw from me within a few hours of talking to me about it.  Then it was left with them.


 
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Offline Doug S

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Kapex life span
« Reply #96 on: February 22, 2016, 03:22 PM »
I find it's best to deal directly with Festool for repairs etc then you know exactly what is happening with things and you can sometimes push it along a bit. I stopped using my local dealer because everything took so long with him.

Doug

Offline Kev

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Kapex life span
« Reply #97 on: February 22, 2016, 04:16 PM »
@jmbfestool

I feel for you on this - Festool doesn't deserve you money if they can't support their premium promise.

Have you looked at the Metabo KGS 254/315 Plus models? I've only read about them, but on paper and for the price I'd give them a look.

(there's a few different KGS offerings, with significant feature differences - I think t's important to look at the "plus" versions, the others look at bit rubbish)



The induction motor version could be interesting .. a bit big and clumsy compared to a KAPEX, but they're an option!

Offline Phil Beckley

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« Reply #98 on: February 22, 2016, 05:01 PM »
A world of difference between festool uk and here in the US.  I sent a used domino in for repair and they were on the phone two days later walking me through proper operation and such.  Shipped it out and got it back in about a week.   I'd be proper ticked if I would have gotten the run around.

......same service levels are here in the U.K as well. From when a machine hits the delivery floor it can be back out to the customer within 48hrs. Talking customers through the operation of a machine is a daily occurrence as well, I should know as I do it along with the End User Team who cover most of the U.K.
RG
Phil
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Offline Phil Beckley

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« Reply #99 on: February 22, 2016, 05:04 PM »
I find it's best to deal directly with Festool for repairs etc then you know exactly what is happening with things and you can sometimes push it along a bit. I stopped using my local dealer because everything took so long with him.

Doug

..........the whole process is simplified if contact is with the end user. However it can be part of the service from dealer partners to accept the machine for repair and then collection is arranged.
rg
Phil
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Offline Phil Beckley

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« Reply #100 on: February 22, 2016, 05:06 PM »
Regarding having a spare motor wouldnt be a bad idea apart from festool wont repair just parts they only repair the entire tool.   So if a motor was to fail I couldnt send the other part to be repaired it would require the entire tool.

To make is easy to swap it would need the motor, motor housing and electronics. You can then swap these within in 15mins. However these total upto about £300+ i think sooooo doesnt seem worth it


Im just updating whats happening i feel disappointed.  Im disappointed the tool doesnt last long enough and when it does break down there is no urgency to get it sorted.
Im curious what the repair costs might be.  I dont think ill be excited about it.

Im disapointed ive not found a chopsaw i want to replace the kapex with yet i like.
Currently im left with repair costs or new kapex..... [sad]



   
[/quote]

......legislation dictates that we have to repair the machine to working order and not just 'part repairs'.
rg
Phil
Festool U.K Employee | Festool UK Website


Offline Kev

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Kapex life span
« Reply #101 on: February 22, 2016, 05:10 PM »
Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Offline Phil Beckley

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« Reply #102 on: February 22, 2016, 05:21 PM »
Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

........a variety of reasons can cause delay - on occasions the courier may not arrive for example. The process replies on communication and of course timing for shipping.

.........all warranty repairs for the U.K and Ireland are carried out by Festool U.K - once the machine is out of warranty it is up to the owner to decide which repair centre to use, either Festool or a dealer in which case the dealer can charge at their choice - free market etc
rg
Phil
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Offline Phil Beckley

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« Reply #103 on: February 22, 2016, 05:28 PM »

In the past the service has been good.

Im not sure if its dealer festool relationship which makes the difference regarding festool service. 

 When i had a problem his festool rep was hot on and sorted me out brilliantly.

It was a while ago so maybe festool has slacked off abit regarding service....?

My dealer came round to pick up the chopsaw from me within a few hours of talking to me about it.  Then it was left with them.

Hi
......it should all be part of the service. Having a good relationship with a dealer will always pay off - no different to any other walk in life
......no slacking off on Service from the U.K and all the Service team try to ensure the machines are returned within 48 hrs and that the whole system runs smoothly
.......cool of the dealer to collect - service and relationships can be a real benefit
rg
Phil
Festool U.K Employee | Festool UK Website


Offline Holmz

  • Posts: 4010
Kapex life span
« Reply #104 on: February 22, 2016, 05:55 PM »
Many Bosch and metabo owners are not lucky enough to experience the customer service.

Offline jmbfestool

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Kapex life span
« Reply #105 on: February 22, 2016, 05:58 PM »
Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

 
« Last Edit: February 22, 2016, 06:02 PM by jmbfestool »
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Offline Phil Beckley

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« Reply #106 on: February 22, 2016, 06:05 PM »
Many Bosch and metabo owners are not lucky enough to experience the customer service.

Correct - Service All Inclusive
https://www.festool.co.uk/Service/Pages/Service-overview.aspx
rg
Phil
Festool U.K Employee | Festool UK Website


Offline Holmz

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Kapex life span
« Reply #107 on: February 22, 2016, 06:09 PM »
Many Bosch and metabo owners are not lucky enough to experience the customer service.

Correct - Service All Inclusive
https://www.festool.co.uk/Service/Pages/Service-overview.aspx
rg
Phil

I actually intended the post as sarcasm or irony.
I am not sure which, as most just call it a "wise " comment.

Offline Phil Beckley

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« Reply #108 on: February 22, 2016, 06:10 PM »
Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

Hi
 Screwing a Kapex to a pallet is not really an acceptable way to transport it. A couple of points - courier companies have a duty of care to employees so the machine has to packed accordingly hence why we use the boxes.
  On occasions we have run out of boxes but when a box is sent out it is up to the courier company to stick to the timetable and sometimes returns do not come back in good time. We have more than required to cover but glitches do happen even when all bases are apparently covered
rg
Phil
Festool U.K Employee | Festool UK Website


Offline jmbfestool

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Kapex life span
« Reply #109 on: February 22, 2016, 06:11 PM »

In the past the service has been good.

Im not sure if its dealer festool relationship which makes the difference regarding festool service. 

 When i had a problem his festool rep was hot on and sorted me out brilliantly.

It was a while ago so maybe festool has slacked off abit regarding service....?

My dealer came round to pick up the chopsaw from me within a few hours of talking to me about it.  Then it was left with them.

Hi
......it should all be part of the service. Having a good relationship with a dealer will always pay off - no different to any other walk in life
......no slacking off on Service from the U.K and all the Service team try to ensure the machines are returned within 48 hrs and that the whole system runs smoothly
.......cool of the dealer to collect - service and relationships can be a real benefit
rg
Phil

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....   Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]
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Offline Phil Beckley

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« Reply #110 on: February 22, 2016, 06:11 PM »
Many Bosch and metabo owners are not lucky enough to experience the customer service.

Correct - Service All Inclusive
https://www.festool.co.uk/Service/Pages/Service-overview.aspx
rg
Phil

I actually intended the post as sarcasm or irony.
I am not sure which, as most just call it a "wise " comment.

...... [smile] still the best though
rg
Phil
Festool U.K Employee | Festool UK Website


Offline Kev

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Kapex life span
« Reply #111 on: February 22, 2016, 06:12 PM »
Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

The 48hour repair service only starts from when the tool arrives at festool repair centre like Phil said......   Now this is just speculation on my part...

Why has it taken festool so long to send a transport box?  Is it because many have been damaged and they havent been replaced so festool are short on boxes?
Is it because festool have many kapex's in for repair and so all boxes are in use
Or
Is it festool cant keep up with repair overall and so for them to keep the 48hour turn around they delay the pick off tool so that it it buys them more time.
Or
A mix up and some one just didnt send a box out all this time?

Well .. not servicing your machine at any level because a box isn't available is insane .. that could be costing a pro thousands a day simply because a tool isn't available to your job [eek]

We'd probably need Phil to confirm or deny the shipping box excuse in relation to your dealer and whether the issues are central to KAPEX or more general based on what you're saying.

Bottom line though, if I was in your shoes I'd be uber cranky! How many KAPEX machines should you have to buy to know you'll be able to reliably use one of them [sad]

I really like my KAPEX, but the growing saga of motor failure can damage your confidence in the tool.


Offline jmbfestool

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Kapex life span
« Reply #112 on: February 22, 2016, 06:14 PM »
Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

Hi
 Screwing a Kapex to a pallet is not really an acceptable way to transport it. A couple of points - courier companies have a duty of care to employees so the machine has to packed accordingly hence why we use the boxes.
  On occasions we have run out of boxes but when a box is sent out it is up to the courier company to stick to the timetable and sometimes returns do not come back in good time. We have more than required to cover but glitches do happen even when all bases are apparently covered
rg
Phil

I totally agree screwing to a pallet wouldnt be the best method.  However I did offer to my dealer I would personally make a plywood box for the kapex but I was told to leave it with him. 
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Offline Phil Beckley

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« Reply #113 on: February 22, 2016, 06:14 PM »

In the past the service has been good.

Im not sure if its dealer festool relationship which makes the difference regarding festool service. 

 When i had a problem his festool rep was hot on and sorted me out brilliantly.

It was a while ago so maybe festool has slacked off abit regarding service....?

My dealer came round to pick up the chopsaw from me within a few hours of talking to me about it.  Then it was left with them.

Hi
......it should all be part of the service. Having a good relationship with a dealer will always pay off - no different to any other walk in life
......no slacking off on Service from the U.K and all the Service team try to ensure the machines are returned within 48 hrs and that the whole system runs smoothly
.......cool of the dealer to collect - service and relationships can be a real benefit
rg
Phil

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....   Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Hey JMB
  Email was sent 1 hour back to find the position on the Kapex.
rg
Phil
Festool U.K Employee | Festool UK Website


Offline Kev

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« Reply #114 on: February 22, 2016, 06:17 PM »

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....   Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Weren't you thinking along the lines of a radial arm saw recently?

On the light and easy side though -you're right in saying nothing compares to KAPEX (with UG cart and extensions I've never seen a challenger).

Offline Phil Beckley

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« Reply #115 on: February 22, 2016, 06:19 PM »
Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

The 48hour repair service only starts from when the tool arrives at festool repair centre like Phil said......   Now this is just speculation on my part...

Why has it taken festool so long to send a transport box?  Is it because many have been damaged and they havent been replaced so festool are short on boxes?
Is it because festool have many kapex's in for repair and so all boxes are in use
Or
Is it festool cant keep up with repair overall and so for them to keep the 48hour turn around they delay the pick off tool so that it it buys them more time.
Or
A mix up and some one just didnt send a box out all this time?

Well .. not servicing your machine at any level because a box isn't available is insane .. that could be costing a pro thousands a day simply because a tool isn't available to your job [eek]

We'd probably need Phil to confirm or deny the shipping box excuse in relation to your dealer and whether the issues are central to KAPEX or more general based on what you're saying.

Bottom line though, if I was in your shoes I'd be uber cranky! How many KAPEX machines should you have to buy to know you'll be able to reliably use one of them [sad]

I really like my KAPEX, but the growing saga of motor failure can damage your confidence in the tool.

hi
  Hopefully this will not turn into 'Kapex boxgate' and I am sure there is a simple reason as to why there was a delay with shipping from the dealer - I will ask and get back to you.
  We have had machines returned in all manner of containers - Kapex are safer in a box that Festool U.K supply for collection and returns.
rg
Phil
Festool U.K Employee | Festool UK Website


Offline Holmz

  • Posts: 4010
Kapex life span
« Reply #116 on: February 22, 2016, 06:21 PM »
Many Bosch and metabo owners are not lucky enough to experience the customer service.

Correct - Service All Inclusive
https://www.festool.co.uk/Service/Pages/Service-overview.aspx
rg
Phil

I actually intended the post as sarcasm or irony.
I am not sure which, as most just call it a "wise " comment.

...... [smile] still the best though
rg
Phil

And I like the look of the Kapex, so it am watching all with interest.
You're a gentleman Phil.

Offline Phil Beckley

  • Festool Employee
  • *
  • Posts: 1479
  • Ask the question, and get the discussion going...
    • youtube - Festool U.K
Kapex life span
« Reply #117 on: February 22, 2016, 06:21 PM »

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....   Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Weren't you thinking along the lines of a radial arm saw recently?

On the light and easy side though -you're right in saying nothing compares to KAPEX (with UG cart and extensions I've never seen a challenger).

....wow a radial arm saw, apprenticeship days them  [wink]
Festool U.K Employee | Festool UK Website


Offline jmbfestool

  • Posts: 6622
Kapex life span
« Reply #118 on: February 22, 2016, 06:25 PM »

In the past the service has been good.

Im not sure if its dealer festool relationship which makes the difference regarding festool service. 

 When i had a problem his festool rep was hot on and sorted me out brilliantly.

It was a while ago so maybe festool has slacked off abit regarding service....?

My dealer came round to pick up the chopsaw from me within a few hours of talking to me about it.  Then it was left with them.

Hi
......it should all be part of the service. Having a good relationship with a dealer will always pay off - no different to any other walk in life
......no slacking off on Service from the U.K and all the Service team try to ensure the machines are returned within 48 hrs and that the whole system runs smoothly
.......cool of the dealer to collect - service and relationships can be a real benefit
rg
Phil

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....   Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Hey JMB
  Email was sent 1 hour back to find the position on the Kapex.
rg
Phil

Thank you.

It would be nice to see what has happend to see if it was just a miss communication or my dealer not giving me the full story to whats gone on although i dont see a reason why they would ly. 
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Offline jmbfestool

  • Posts: 6622
Kapex life span
« Reply #119 on: February 22, 2016, 06:36 PM »

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....   Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Weren't you thinking along the lines of a radial arm saw recently?

On the light and easy side though -you're right in saying nothing compares to KAPEX (with UG cart and extensions I've never seen a challenger).

Well I was thinking of buying another kapex one for workshop yes and carry on using the other kapex for site.  I already had plans in my head on how to build the bench to house the kapex on and using my old kapex arm extension from my old kapex stand.

I would have said about 2-3months time I would have bought the new kapex.  I dont know how I would have felt if this kapex had then blown up after I just bought the new one......

I do know now I wont be buying a kapex for the workshop so the metabo you've linked to or the bosch or even a radial arm are at play at the moment.  Im in no rush for that though.   I do own another chopsaw and I have a table saw so I can get by

When festool did that week givaway of tools i wanted to win the kapex i thought that would be ideal lol.  unfortunately I didnt win.
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