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Author Topic: Try and Sign Into Your Festool Account. I dare you.  (Read 4332 times)

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Offline The.Handyman

  • Posts: 52
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #30 on: April 06, 2017, 10:57 PM »
I started this thread because I found it rather bothersome that a company who takes pride in its customer service and warranty rolls out a new website where an invested tool owner cannot access their account to get tools easily registered and warranty claims filed. It's as if we were booted out of the 'club' kind of feeling. And we are told access will come later this year? Come on.

Not to mention, how does a large global company decide to roll out a new website with so many errors, dead links, and all the issues pointed to above? Why was this not being beta tested and the bugs fixed to begin with before a rollout?

I now nothing about building a website but I do know it can be done better with minimal issues.
« Last Edit: April 06, 2017, 11:28 PM by The.Handyman »

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Offline Edward A Reno III

  • Posts: 2874
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #31 on: April 09, 2017, 07:12 AM »
@TylerC Is all of our account information going to be preserved once the My Account feature gets up and running again?

I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded.  I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled.  Guess not  [scared]

Like others, I also experienced problems loading the page on my Samsung Galaxy the other day.  I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/420 FSK rail • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS 150/3 • RTS 400 • RAS 115.04 • DX 93 • HL 850 • CT 26 w/Long-Life Bag • CT Sys w/Long-Life Bag • MFT/3

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 767
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #32 on: April 09, 2017, 08:21 AM »
@TylerC Is all of our account information going to be preserved once the My Account feature gets up and running again?

I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded.  I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled.  Guess not  [scared]

Like others, I also experienced problems loading the page on my Samsung Galaxy the other day.  I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.

I'm planning to get a hard verification of this later this week, and I'll update things here once I get a definitive answer.

Offline Edward A Reno III

  • Posts: 2874
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #33 on: April 09, 2017, 12:51 PM »
Thanks.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/420 FSK rail • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS 150/3 • RTS 400 • RAS 115.04 • DX 93 • HL 850 • CT 26 w/Long-Life Bag • CT Sys w/Long-Life Bag • MFT/3

Online rand17

  • Posts: 16
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #34 on: April 12, 2017, 10:39 AM »
The development and IT teams in Germany are aware of the speed issues and are working to improve things.

Sorry to say....they have got the WRONG "IT" team....very irritating >:(

Online Paul G

  • Posts: 1853
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #35 on: April 12, 2017, 11:42 AM »
So what's the difference between a sipo domino and a domino sipo? [huh]

261521-0
+1

Online Gwerner

  • Posts: 233
  • They call me George...
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #36 on: April 23, 2017, 09:23 PM »
@TylerC Is all of our account information going to be preserved once the My Account feature gets up and running again?

I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded.  I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled.  Guess not  [scared]

Like others, I also experienced problems loading the page on my Samsung Galaxy the other day.  I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.

I'm planning to get a hard verification of this later this week, and I'll update things here once I get a definitive answer.

Any updates on this Tyler? It really is ridiculous that we can't access our registered tools to confirm warranty status for the next several months.

Offline Bob D.

  • Posts: 196
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #37 on: April 23, 2017, 10:01 PM »
I haven't even tried to register tools figuring that it's not possible at this time.
Is there a time limit on how soon you have to register after purchase?
-----
It's a table saw, do you know where your fingers are?

Offline DTSaskatoon

  • Posts: 17
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #38 on: Yesterday at 09:34 PM »
I'm hopeful that the tool registration site will be back up and running by the end of the summer. This is a good lesson for everyone, myself included, to be careful about relying on someone else to store your registration and purchase receipts. I relied a bit too much on this online feature but it served as a good lesson. Thanks for the open offer to recover tool details for anyone in need.