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Author Topic: Try and Sign Into Your Festool Account. I dare you.  (Read 11530 times)

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Offline The.Handyman

  • Posts: 96
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #30 on: April 06, 2017, 10:57 PM »
I started this thread because I found it rather bothersome that a company who takes pride in its customer service and warranty rolls out a new website where an invested tool owner cannot access their account to get tools easily registered and warranty claims filed. It's as if we were booted out of the 'club' kind of feeling. And we are told access will come later this year? Come on.

Not to mention, how does a large global company decide to roll out a new website with so many errors, dead links, and all the issues pointed to above? Why was this not being beta tested and the bugs fixed to begin with before a rollout?

I now nothing about building a website but I do know it can be done better with minimal issues.
« Last Edit: April 06, 2017, 11:28 PM by The.Handyman »

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Offline ear3

  • Posts: 3635
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #31 on: April 09, 2017, 07:12 AM »
@TylerC Is all of our account information going to be preserved once the My Account feature gets up and running again?

I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded.  I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled.  Guess not  [scared]

Like others, I also experienced problems loading the page on my Samsung Galaxy the other day.  I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS-EC 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • RS 2 • HL 850 • Vecturo OS 400 • CT 26 w/BT module • CT Sys w/Long-Life Bag • MFT/3

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1073
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #32 on: April 09, 2017, 08:21 AM »
@TylerC Is all of our account information going to be preserved once the My Account feature gets up and running again?

I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded.  I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled.  Guess not  [scared]

Like others, I also experienced problems loading the page on my Samsung Galaxy the other day.  I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.

I'm planning to get a hard verification of this later this week, and I'll update things here once I get a definitive answer.

Offline ear3

  • Posts: 3635
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #33 on: April 09, 2017, 12:51 PM »
Thanks.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS-EC 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • RS 2 • HL 850 • Vecturo OS 400 • CT 26 w/BT module • CT Sys w/Long-Life Bag • MFT/3

Offline rand17

  • Posts: 19
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #34 on: April 12, 2017, 10:39 AM »
The development and IT teams in Germany are aware of the speed issues and are working to improve things.

Sorry to say....they have got the WRONG "IT" team....very irritating >:(

Offline Paul G

  • Posts: 1939
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #35 on: April 12, 2017, 11:42 AM »
So what's the difference between a sipo domino and a domino sipo? [huh]

261521-0
+1

Offline Gwerner

  • Posts: 250
  • They call me George...
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #36 on: April 23, 2017, 09:23 PM »
@TylerC Is all of our account information going to be preserved once the My Account feature gets up and running again?

I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded.  I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled.  Guess not  [scared]

Like others, I also experienced problems loading the page on my Samsung Galaxy the other day.  I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.

I'm planning to get a hard verification of this later this week, and I'll update things here once I get a definitive answer.

Any updates on this Tyler? It really is ridiculous that we can't access our registered tools to confirm warranty status for the next several months.

Offline Bob D.

  • Posts: 902
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #37 on: April 23, 2017, 10:01 PM »
I haven't even tried to register tools figuring that it's not possible at this time.
Is there a time limit on how soon you have to register after purchase?
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It's a table saw, do you know where your fingers are?

Offline DTSaskatoon

  • Posts: 22
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #38 on: April 30, 2017, 09:34 PM »
I'm hopeful that the tool registration site will be back up and running by the end of the summer. This is a good lesson for everyone, myself included, to be careful about relying on someone else to store your registration and purchase receipts. I relied a bit too much on this online feature but it served as a good lesson. Thanks for the open offer to recover tool details for anyone in need.

Offline Bob D.

  • Posts: 902
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #39 on: March 09, 2019, 02:10 PM »
So I tried to sign in to MyFestool just now and I get a error message back from the server swaying not found.
Best I can figure it was Sep. 2017 when I bought the TSC55 and my MFT/3.

At first I couldn't find a link in the menu for MyFestool so I used the search and it came back with a link to

https://www.festoolusa.com/myfestool

But here is what waits you at the URL

294139-0

So how do I get help for a dead battery for my TSC55?

Went to use the saw today and nothing, dead. Last used about 2 weeks ago and I fully charged both batteries using the AirStream chargers when I started that day and I only made a couple cuts so barely drained them. They had a partial charge but I topped them off anyway.

So today when the saw didn't start I thought the batteries needed charging so I hit the status button the upper battery and its at full charge. Checked the lower battery and nothing, no LEDs light up so I figure it needs a charge. First time I have ever had a discharged battery on any Festool cordless tool. Took the dead battery out of the saw and when I flipped it over to inspect the battery contacts I noticed it was damp around the seam just above the battery charging contacts. Wasn't much and I didn't think anything of it at that time and wiped it off. This was on the lower battery and when the saw is in the Systainer it is at the top so the side where I saw it was damp was facing down. Popped it in a charger and it won't take a charge. Tried the other battery and it charged up OK in about 5 minutes.

I left the dead battery in the charger and grabbed the battery from my Carvex to use with the good TSC battery and finished my cuts. Checked on the dead battery a half hour later and still not charging.

Guess I should have taken a picture of the wet battery but it was barely anything there and I wasn't thinking leaky battery since I've only had the saw for less than 2 years as best I remember and the saw and batteries are always inside in the basement shop where it is from 55 to 70 degrees year round and they haven't been frozen or dropped or mistreated in any way. In the one photo I circled the spot where the battery was wet and appeared to be leaking

So here I am and I want to log in to MyFestool and see how long it's been since I bought the TSC55 and if I have any warranty left and I can't.

How do I see all my registered tools? I can't believe after almost 2 years they haven't fixed this yet.
« Last Edit: March 09, 2019, 02:35 PM by Bob D. »
-----
It's a table saw, do you know where your fingers are?

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1073
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #40 on: March 09, 2019, 02:28 PM »
So I tried to sign in to MyFestool just now and I get a error message back from the server swaying not found.

The old login function does not currently work in the US or CA. Send me a message with your street address, and I’ll pull your list of registers tools for you.