Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Try and Sign Into Your Festool Account. I dare you.  (Read 8075 times)

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Offline The.Handyman

  • Posts: 57
Try and Sign Into Your Festool Account. I dare you.
« on: April 03, 2017, 10:57 PM »
It seems Festool has changed up their website. Not sure when but it is changed and not for the better, as of today.

I cannot sign into my account to register my tools and see my tools/warranty information.

Most of the Google links are broken that direct to a Festool website section.

I hope this gets fixed quick.

Also, the dealer lookup for areas and the map used are terrible.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Untidy Shop

  • Posts: 2557
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #1 on: April 03, 2017, 11:42 PM »
Welcome to the FOG @The.Handyman

You need to identify the country you live in. I suspect you might be in the UK as their site was rescently redesigned. Australia by some reports will be soon. By identifying which country's site you are trying to access, others can assist you.

@TylerC  @Phil Beckley 


Edit: I see that the USA site has now changed also.  I have identified and linked both the US and UK FOG Festool reps in this reply. Hopefully they will reply.
« Last Edit: April 03, 2017, 11:54 PM by Untidy Shop »
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline The.Handyman

  • Posts: 57
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #2 on: April 03, 2017, 11:51 PM »
I've been on the FOG for a while now. I mostly do my research here as I don't have a whole lot of 'new' to add.

I am in the USA.

Offline Untidy Shop

  • Posts: 2557
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #3 on: April 03, 2017, 11:55 PM »

Edit. Looking at both the UK and the USA sites, the UK site has a very obvious MyFestool link button on the home page. The USA site does not, and use of the Search feature appears to fail in finding MyFestool.

_______________
I've been on the FOG for a while now. I mostly do my research here as I don't have a whole lot of 'new' to add.

I am in the USA.

@The.Handyman

Will this link help you?

https://www.festoolusa.com/service


Sorry for the membership confusion. I have cataracts as a result of Retina Detachment Surgey in both eyes late last year and misread 47 for 1 before I enlarged the text on the IPad. Cataract surgery next month.
« Last Edit: April 04, 2017, 12:51 AM by Untidy Shop »
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline DrD

  • Posts: 395
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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #4 on: April 04, 2017, 03:58 AM »
I'm in the USA, and my link to ekat blew up last week.  Finally got back on, but it was with a different and strange URL.
Dr.D

Offline TylerC

  • Festool USA Employee
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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #5 on: April 04, 2017, 07:29 AM »
FestoolUSA.com and FestoolCanada.com were relaunched yesterday. In fact, all of Festool's websites worldwide have been relaunched over the last two months.

Most links (from Google or elsewhere) should redirect to the new site, but they won't necessarily go to the same specific product pages. Because the site is (as I write this) less than 24 hours old, there will be some issues for a few days or so.

Tools can still be registered ( https://www.festoolusa.com/service/service-all-inclusive/registration ), but the MyFestool section won't be available until the end of summer. Honestly, the old was never as useful as we'd like, and the new one should be an improvement.

Here's a quick tip with the new site:
If you want to quickly access a product page, put festoolusa.com/@ followed by the product number. For example, to find the HK 55 on the US page, go to festoolusa.com/@561756

This works on all other Festool sites as well (festoolcanada.com, festool.uk.co, festool.de, etc.).

Offline TylerC

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #6 on: April 04, 2017, 07:34 AM »
I'm in the USA, and my link to ekat blew up last week.  Finally got back on, but it was with a different and strange URL.

Starting yesterday, you can now access the EKAT with the simple link: festoolusa.com/ekat


Also, the dealer lookup for areas and the map used are terrible.

On the old site, you could only search by zip code, and top results were listed with no context.

On the new site, you can search by zip code, city, state or dealer name. The results are now shown on a map so that you can see where each of them is in relation to you. I can see why you're disappointed in this obvious downgrade.

Offline w802h

  • Posts: 202
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #7 on: April 04, 2017, 08:02 AM »
Whenever there is change there's new learning.  The new website may perform better, but users need to take time to learn a new system, layout, etc. and there's bound to be frustrations with that process.  That said, the only abrasives I could pull up for my ETS EC 150/5 were a bunch of Titan and only 2 Granat products.  I tried three times.  It's possible that the Festool website still needs some work.  The old abrasives selector was very straightforward. 

Offline TylerC

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #8 on: April 04, 2017, 08:46 AM »
Whenever there is change there's new learning.  The new website may perform better, but users need to take time to learn a new system, layout, etc. and there's bound to be frustrations with that process.  That said, the only abrasives I could pull up for my ETS EC 150/5 were a bunch of Titan and only 2 Granat products.  I tried three times.  It's possible that the Festool website still needs some work.  The old abrasives selector was very straightforward.

A lot of the product details -- specifically product photos and accessories/consumables -- are still being added. Those will get better in upcoming weeks.

Here are some things to know about the new website:

Quickly find product pages
To quickly go to a specific product page, simply add /@ followed by the product number. For example, to find the HK 55 on the US page, go to festoolusa.com/@561756

Festool TV
The new website has a cool new video page. We're able to structure and organize the videos better hear than we can on YouTube.
https://www.festoolusa.com/knowledge/festool-tv
https://www.festoolcanada.com/knowledge/festool-tv

Spanish-language website
On the US site, click “Español” on the top right of the screen to visit the Spanish-language version of the website. It isn’t 100% Spanish yet, but the main pages and product pages are. We will be adding more Spanish content over the new weeks and months.
https://www.festoolusa.com/es-US

Downloads Section
This is a simple place for people to find the catalog, product sheets, manuals and other downloads. It's fairly sparse now, but we’ll be adding more content in upcoming weeks.
festoolusa.com/knowledge/downloads
festoolcanada.com/knowledge/downloads

Updated Dealer locator
The dealer locator is more user-friendly and a cooler experience. You can search by city, state, zip code or dealer name. In the next few weeks, we’ll be improving the way that dealer information is displayed.
festoolusa.com/dealer
festoolcanada.com/dealer

Quicklink to the EKAT spare part catalog
You can now quickly access the spare part catalog by visiting the following URLs:
festoolusa.com/ekat
festoolcanada.com/ekat

Mobile friendliness
The majority of traffic to festoolusa.com comes from a mobile or tablet device! The new site is built responsively to work on any device.

Offline RustE

  • Posts: 166
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #9 on: April 04, 2017, 09:09 AM »
The "Operating Instructions" link in the Downloads section takes me to the ekat interface.  Not exactly what I was trying to find.

At least the 2017 catalog download works.

Offline TylerC

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #10 on: April 04, 2017, 09:17 AM »
The "Operating Instructions" link in the Downloads section takes me to the ekat interface.  Not exactly what I was trying to find.

At least the 2017 catalog download works.

Yeah, I was interested to see the feedback on that. I like the idea of having all manuals on the EKAT, but it's more convenient to have PDFs directly on the downloads page. We'll be adding some this week.

Offline RustE

  • Posts: 166
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #11 on: April 04, 2017, 09:30 AM »
Yeah, I was interested to see the feedback on that. I like the idea of having all manuals on the EKAT, but it's more convenient to have PDFs directly on the downloads page. We'll be adding some this week.

In all fairness, I got to the ekat page and stopped because it was not the list of .pdf files that I expected to see.

I do not consider a manual as a component/part of a tool, so I would not think to look in the ekat to find it.  However, a link in the ekat titled "Manuals", "Instructions", or similar would be quite obvious.

Offline TylerC

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #12 on: April 04, 2017, 11:09 AM »
Yeah, I was interested to see the feedback on that. I like the idea of having all manuals on the EKAT, but it's more convenient to have PDFs directly on the downloads page. We'll be adding some this week.

In all fairness, I got to the ekat page and stopped because it was not the list of .pdf files that I expected to see.

I do not consider a manual as a component/part of a tool, so I would not think to look in the ekat to find it.  However, a link in the ekat titled "Manuals", "Instructions", or similar would be quite obvious.

Several manuals have just been added to the Downloads page. Several more (including supplemental manuals) are going up soon.
https://www.festoolusa.com/knowledge/downloads

Offline T. Ernsberger

  • Posts: 819
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #13 on: April 04, 2017, 01:18 PM »
@TylerC  when will the sign on option be available.  I have three tools to send into repair and they have already been registered in my account.

Offline TylerC

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #14 on: April 04, 2017, 01:26 PM »
@TylerC  when will the sign on option be available.  I have three tools to send into repair and they have already been registered in my account.

It won't be until late summer. I'm going to regret saying this publicly (  :) ), but reach out to me if you need us to look up an old registration.

Offline Gregor

  • Posts: 481
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #15 on: April 04, 2017, 06:26 PM »
Tyler, please link the relevant downloads to the product page in question. The german site does this, but they don't have the additional manuals (they should really pay a translator, as these are way more useful than the original manuals).

Regarding the technical difficulties:
but the MyFestool section won't be available until the end of summer

You should have kept the old version online till then.

Quote
Most links (from Google or elsewhere) should redirect to the new site, but they won't necessarily go to the same specific product pages.

You just broke existing links into the site by not setting up redirects (HTTP 301, it exists for a reason) from the old URLs to the new locations? Sure, google and other crawlers will reindex, but links from forums, blogs, howtos, (whatelse) will not magically fix themselves - nothing is more annoying then to end up at a 404 when following links.

Please fix this asap by adding redirects from the old URLs to the new, correct locations.

Offline mwildt

  • Posts: 357
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #16 on: April 04, 2017, 08:51 PM »
@TylerC

Just a FYI, the new site is partly broken on ipad, chrome and safari.

Offline TylerC

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #17 on: April 04, 2017, 09:07 PM »
@TylerC

Just a FYI, the new site is partly broken on ipad, chrome and safari.

What's not working for you?

Offline mwildt

  • Posts: 357
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #18 on: April 04, 2017, 09:33 PM »
Thanks for reaching out.

Pictures appears to load at first but then a split second later they're all gone. The text seems there though I've not compared with chrome or safari on a pc.

The fun of having to support multiple platforms etc.

Online Peter Halle

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #19 on: April 04, 2017, 09:40 PM »
That happened with me also initially until I had to accept cookies a couple of times.  I would suggest that someone proofread the spare parts and service area because it has references to the Uk.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline mwildt

  • Posts: 357
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #20 on: April 05, 2017, 12:05 PM »
Cookies or no cookies, it's unfortunately not working.

Offline yetihunter

  • Posts: 355
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #21 on: April 06, 2017, 02:29 AM »
"The ability to request a repair and get an instant shipping label with the click of a button."
         - Me, reccomending your products to my personal friends.


C'mon man, get it together.     [huh]


Offline Thebesciak

  • Posts: 79
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #22 on: April 06, 2017, 04:21 PM »
New website takes forever to load on the Iphone, even if I hit "trust" on the certificate.
Should be mobile friendly - yea right ;)
Seems like very amateur web builders are doing that :)

Offline billg71

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #23 on: April 06, 2017, 06:13 PM »
The new site takes a looonnnnggg time to load on Firefox and some photos are distorted(see attachments)
"Born to fish, forced to work..."

Offline TylerC

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #24 on: April 06, 2017, 06:55 PM »
The new site takes a looonnnnggg time to load on Firefox and some photos are distorted(see attachments)

I assume you're on a Mac, right? (From what I've seen) it's only having the stretched image problem on some Macs, and it has been reported to the developers.

Offline yetihunter

  • Posts: 355
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #25 on: April 06, 2017, 07:11 PM »
For what it's worth, website works totally fine on my Mac Pro and iPad (a little jittery, but not broken).  The design is definitely more "with the times" and, marketing wise, much more navigable for new customers. 

Offline billg71

  • Posts: 164
    • Bill Graham Photography
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #26 on: April 06, 2017, 07:17 PM »
The new site takes a looonnnnggg time to load on Firefox and some photos are distorted(see attachments)

I assume you're on a Mac, right? (From what I've seen) it's only having the stretched image problem on some Macs, and it has been reported to the developers.

Nope, latest Firefox on Win 10.
"Born to fish, forced to work..."

Offline Gregor

  • Posts: 481
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #27 on: April 06, 2017, 08:50 PM »
@TylerC Gratulations, your designers managed to make a new website where the homepage is 75KB in source, pulls in 50KB of css and several hundred kb of javascript, is additionaly weighted down to 15MB and takes 12+ seconds to load on 16 MBit DSL (without the additional tracking bugs blocked by the browser).

Among other monstrosities it pulls in images in 3840×1630px resolution - for rendering of the the page in a browser window sized to a 1280 width, on a machine with a display of 2560x1440 native resolution.
1.7x native res, >3x window size!

Opening festoolusa.com raises the memory useage of a browser (tested with chrome and firefox) by >100MB, this will make sure that the page will incentivize users to scrap slower devices, especially mobile ones (by turning them into lagging heating bricks that will run ouf of juice quickly).

Disabling 3rd party stuff breaks it visually as scripts (instead of the images) are pulled from a CDN.

<sarcasm> Brilliant </sarcasm>

Do the math how this will perform on a mobile device linked to a busy cell tower.

Best would be to throttle the server they test with to 1 megabit and make them slim down the site till it loads in a timely fashion on such a link. In case they complain or try to play it down: get competent web people, yours don't seem to be.

Offline Dovetail65

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    • Rose Farm Floor Medallions and Inlays
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #28 on: April 06, 2017, 09:43 PM »
Oh my gosh, guys this is a nightmare. I could of done a better job. Hopefully this is just the start, but it seems to me nothing like this should be let into the wild at this point.

Look at the results of festool.com and Festoolusa.com. I had the report emailed to me, it's pretty much a ton of work to get this website cleaned up. It's hard to argue with gregor on this. I only have DSL 6 service, I can't use the new Festool site hardly at all. I live in the boonies, still the site just isn't optimized well enough at this point.






« Last Edit: April 06, 2017, 09:50 PM by Dovetail65 »
The one who says it can't be done should avoid interrupting the person doing it.

Offline TylerC

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #29 on: April 06, 2017, 10:03 PM »
The development and IT teams in Germany are aware of the speed issues and are working to improve things.
« Last Edit: April 06, 2017, 10:06 PM by TylerC »

Offline The.Handyman

  • Posts: 57
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #30 on: April 06, 2017, 10:57 PM »
I started this thread because I found it rather bothersome that a company who takes pride in its customer service and warranty rolls out a new website where an invested tool owner cannot access their account to get tools easily registered and warranty claims filed. It's as if we were booted out of the 'club' kind of feeling. And we are told access will come later this year? Come on.

Not to mention, how does a large global company decide to roll out a new website with so many errors, dead links, and all the issues pointed to above? Why was this not being beta tested and the bugs fixed to begin with before a rollout?

I now nothing about building a website but I do know it can be done better with minimal issues.
« Last Edit: April 06, 2017, 11:28 PM by The.Handyman »

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline ear3

  • Posts: 3294
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #31 on: April 09, 2017, 07:12 AM »
@TylerC Is all of our account information going to be preserved once the My Account feature gets up and running again?

I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded.  I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled.  Guess not  [scared]

Like others, I also experienced problems loading the page on my Samsung Galaxy the other day.  I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • DX 93 • RS 2 • HL 850 • Vecturo OS 400 • CT 26 w/Long-Life Bag • CT Sys w/Long-Life Bag • MFT/3

Offline TylerC

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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #32 on: April 09, 2017, 08:21 AM »
@TylerC Is all of our account information going to be preserved once the My Account feature gets up and running again?

I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded.  I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled.  Guess not  [scared]

Like others, I also experienced problems loading the page on my Samsung Galaxy the other day.  I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.

I'm planning to get a hard verification of this later this week, and I'll update things here once I get a definitive answer.

Offline ear3

  • Posts: 3294
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #33 on: April 09, 2017, 12:51 PM »
Thanks.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • DX 93 • RS 2 • HL 850 • Vecturo OS 400 • CT 26 w/Long-Life Bag • CT Sys w/Long-Life Bag • MFT/3

Offline rand17

  • Posts: 19
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #34 on: April 12, 2017, 10:39 AM »
The development and IT teams in Germany are aware of the speed issues and are working to improve things.

Sorry to say....they have got the WRONG "IT" team....very irritating >:(

Offline Paul G

  • Posts: 1904
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #35 on: April 12, 2017, 11:42 AM »
So what's the difference between a sipo domino and a domino sipo? [huh]

261521-0
+1

Offline Gwerner

  • Posts: 235
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Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #36 on: April 23, 2017, 09:23 PM »
@TylerC Is all of our account information going to be preserved once the My Account feature gets up and running again?

I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded.  I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled.  Guess not  [scared]

Like others, I also experienced problems loading the page on my Samsung Galaxy the other day.  I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.

I'm planning to get a hard verification of this later this week, and I'll update things here once I get a definitive answer.

Any updates on this Tyler? It really is ridiculous that we can't access our registered tools to confirm warranty status for the next several months.

Offline Bob D.

  • Posts: 633
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #37 on: April 23, 2017, 10:01 PM »
I haven't even tried to register tools figuring that it's not possible at this time.
Is there a time limit on how soon you have to register after purchase?
-----
It's a table saw, do you know where your fingers are?

Offline DTSaskatoon

  • Posts: 19
Re: Try and Sign Into Your Festool Account. I dare you.
« Reply #38 on: April 30, 2017, 09:34 PM »
I'm hopeful that the tool registration site will be back up and running by the end of the summer. This is a good lesson for everyone, myself included, to be careful about relying on someone else to store your registration and purchase receipts. I relied a bit too much on this online feature but it served as a good lesson. Thanks for the open offer to recover tool details for anyone in need.