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Author Topic: TS75 from the recon site (UPDATE)  (Read 1069 times)

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Offline ericvancronk

  • Posts: 8
TS75 from the recon site (UPDATE)
« on: December 29, 2017, 12:56 PM »
I posted earlier that my TS75 was shipped without the 75" rail.

I had sent two emails to Festool and didn't hear back and sent a PM to Tyler and it was bounced back.

So then a forum moderator suggested that I give the 800 number a call, so I did and the whole phone call took about 4 minutes and they are shipping me out a new track.  I have to say that I was very impressed with Festool and how easy it was to get the situation resolved once I contacted the proper person.



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Offline Festool USA

  • Festool USA Employee
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    • Festool USA
Re: TS75 from the recon site (UPDATE)
« Reply #1 on: January 02, 2018, 08:46 AM »
Thanks for sharing! I'm glad things got worked out for you.

Sorry that I was hard to track down. I was sick in bed most of last week, so I was pretty much out of communication.

(Tyler)