Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: TS75 from the recon site (UPDATE)  (Read 1304 times)

0 Members and 1 Guest are viewing this topic.

Offline ericvancronk

  • Posts: 8
TS75 from the recon site (UPDATE)
« on: December 29, 2017, 12:56 PM »
I posted earlier that my TS75 was shipped without the 75" rail.

I had sent two emails to Festool and didn't hear back and sent a PM to Tyler and it was bounced back.

So then a forum moderator suggested that I give the 800 number a call, so I did and the whole phone call took about 4 minutes and they are shipping me out a new track.  I have to say that I was very impressed with Festool and how easy it was to get the situation resolved once I contacted the proper person.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8420
    • Festool USA
Re: TS75 from the recon site (UPDATE)
« Reply #1 on: January 02, 2018, 08:46 AM »
Thanks for sharing! I'm glad things got worked out for you.

Sorry that I was hard to track down. I was sick in bed most of last week, so I was pretty much out of communication.