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Author Topic: What happened to my kapex?  (Read 7549 times)

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Offline eeeesh

  • Posts: 13
Re: What happened to my kapex?
« Reply #60 on: August 02, 2018, 09:36 PM »
WOW

This is the first time that I have seen Festool cover the repairs of an out of warranty Kapex! 

Did something change, or is the OP just 'special'?

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Offline alice

  • Posts: 76
Re: What happened to my kapex?
« Reply #61 on: August 03, 2018, 09:43 AM »
The motor on the kapex has a warranty of 5 years in Canada and I was lucky enough for them to pay for shipping both ways.

Offline Cheese

  • Posts: 4960
Re: What happened to my kapex?
« Reply #62 on: August 03, 2018, 11:15 AM »
The motor on the kapex has a warranty of 5 years in Canada and I was lucky enough for them to pay for shipping both ways.

Good for you...that's the way it should be with the Kapex.  [smile]

Curious if they gave you a list of the motor parts they replaced?

Offline pettyconstruction

  • Posts: 449
Re: What happened to my kapex?
« Reply #63 on: August 03, 2018, 02:28 PM »
So,
Does one have to reside in Canada to get the longer warranty ?
How about a US person going to Canada and buying ?
What about a Canadian online place ,sent to the USA?
This has me curious .
Thanks,Charlie


Sent from my iPad using Tapatalk Pro

Offline ChuckM

  • Posts: 619
Re: What happened to my kapex?
« Reply #64 on: August 03, 2018, 03:01 PM »
I suspect if a Kapex is not returned via a Canadian vendor or from a Canadian location for repairs, it would not enjoy the 5-year motor warranty. Actually, I have not seen any black & white on this extra motor warranty thing (allegedly due to some Canadian consumer protection laws). If a Kapex is bought in Canada but moved to the US, would it still be able to enjoy any Canadian legal protection?

Offline alice

  • Posts: 76
Re: What happened to my kapex?
« Reply #65 on: August 03, 2018, 04:32 PM »
Yes their was a list of parts. Won’t be able to post till next week on holidays

Offline Cheese

  • Posts: 4960
Re: What happened to my kapex?
« Reply #66 on: August 03, 2018, 05:26 PM »
Yes their was a list of parts. Won’t be able to post till next week on holidays

Thanks for that. I’m interested in what goes toes-up on the Kapex. Enjoy the time off.  [big grin]

Offline alice

  • Posts: 76
Re: What happened to my kapex?
« Reply #67 on: August 06, 2018, 09:06 AM »
Here’s the list of parts replaced on my kapex

Offline JimH2

  • Posts: 611
Re: What happened to my kapex?
« Reply #68 on: August 06, 2018, 10:18 AM »
So,
Does one have to reside in Canada to get the longer warranty ?
How about a US person going to Canada and buying ?
What about a Canadian online place ,sent to the USA?
This has me curious .
Thanks,Charlie


Sent from my iPad using Tapatalk Pro

You are up against a lot of other potential variables (expenses): import/export duties, USD versus Canadian dollar, registered address, etc. Probably not worth all of the hassle besides the fact that it is a shady plan.

Offline aloysius

  • Posts: 288
Re: What happened to my kapex?
« Reply #69 on: August 06, 2018, 10:19 AM »
So does "shaft" means "armature" in Ameri-pidgin?  If so, then it could be either the commutator assembly (that the brushes bear against) or the revolving armature field coil/s that burned out.  It's usually the commutators that tend to go first in stalled universal motors.  Extreme current at or near stalling RPM or on startup places extreme current & torque loads through the brushes.  I've also experienced high-current (220V, 10A) proprietary German motors burning out their stator coils too from repeated high loads on long extension cables on a couple of occasions.

It's puzzling that no bearings were replaced in the process.  I would've considered it more the norm when replacing an armature in most universal motors, allowing the new rotational assembly to bed into new bearing surfaces.
FOG-wit since '95:  Some say since birth...

Offline alice

  • Posts: 76
Re: What happened to my kapex?
« Reply #70 on: August 06, 2018, 10:51 AM »
Here’s the other paperwork it shows bearings

Offline Cheese

  • Posts: 4960
Re: What happened to my kapex?
« Reply #71 on: August 06, 2018, 12:27 PM »
Here’s the list of parts replaced on my kapex

Thanks for posting...that list is interesting.

There are only 2 items on that list that are electrical in nature. The "End Shield" is an armature assembly with bearings and fan but WITHOUT field coils and the "Brush Holder".

The other 2 inexpensive items are for the bevel adjustment and the "Shaft" for $100 attaches the blade to the saw.
« Last Edit: August 06, 2018, 12:29 PM by Cheese »

Offline Gunder

  • Posts: 13
Re: What happened to my kapex?
« Reply #72 on: August 10, 2018, 01:01 AM »
Got the saw back today. Seems to be working great now... and they adjust the lasers two so they are more accurate then before. Quite happy with the repair service.