Doug, welcome to the forum.
I noticed an offer buried on page 20 of the Festool Domino Joiner Spring 2014 brochure I picked up at Lee Valley offering a free Festool hat for the first 2000 to register a tool at Festoolcanada...
I don't have a copy in front of me, but I think it was on the back cover. Front and back covers are the most viewed pages on a print piece. Sorry if you feel it was not very visible. I'll share that feedback with those responsible for our printed materials.
Haven't heard back on getting the hat and no response to a follow-up email I sent to Festool... Not the kind of response I expected to an offer like that... anybody have thoughts on how to get a bit of attention from Festool on this little matter... or should I go through Lee Valley?
Not sure how you sent us an email, but I don't see any communications via our website's contact form from your email address. I wonder if you might have used the contact form on the international website (festool.com) which goes to our headquarters in Germany. It sometimes takes a while for them to forward any emails intended for Festool USA/Canada to us.
Regardless, apologies that you didn't receive a timely response.
The good news, you will be one of the 2,000 to receive a limited edition Festool Owners Edition cap. I do not have an ETA for when those will be sent out, so please allow a 4-6 weeks for delivery.
Feel free to contact me here or via email if you have further questions, email@example.com
. As noted by others, I am on vacation this week but wanted to get back to you quickly in spite of that.
PS - Lee Valley is a Festool dealer but has no role in our free cap offer for tool registration. It was solely our fault that you did not receive a response.