Author Topic: How to register your tools online (US/Canada)  (Read 72662 times)

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Offline RogerP

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Re: How to register your tools online (US/Canada)
« Reply #30 on: April 04, 2014, 07:08 PM »
Shane;

I registered three new tools on the website you listed above and when I received my email confirmation it said I failed to sent proof of purchased. I took a picture of the invoice as it indicated on the form. What shall I do? Should I wait until next week and call someone......

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Offline grbmds

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Re: How to register your tools online (US/Canada)
« Reply #31 on: April 04, 2014, 07:35 PM »
The receipt is supposed to be optional based on the language on the website. Right? Plus, if you buy it at a Festool retailer like Woodcraft doesn't the retailer automatically register it? If not, I guess I have some work to do.
Randy

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #32 on: April 04, 2014, 09:25 PM »
I registered three new tools on the website you listed above and when I received my email confirmation it said I failed to sent proof of purchased. I took a picture of the invoice as it indicated on the form. What shall I do? Should I wait until next week and call someone......

Roger,

During the registration process, one of the steps gives you the option to upload a scanned/photographed/PDF copy of your proof of purchase. It is not required, but will make it easier to provide proof of purchase to us in the event that service is required. If you do the upload, then it should have a link in the confirmation email for you to click to view that uploaded receipt. If you do not, it will say that it wasn't provided.

If you have them, email them to me and I will add them to your tool registrations.

I would highly recommend that everyone register their tools themselves. While dealers are supposed to register tools for you, I can tell you that a growing number fail to do that for various reasons. Ultimately, it's in your best interest to make sure they are registered.

Shane

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #33 on: April 05, 2014, 08:16 AM »
I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane


I have all my tools registered now, and can scan all the associated receipts into a PDF file.  Will the account management tools (when available) allow me to upload the PDF file as a one-shot deal or will I need to upload one file per registered tool? 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #34 on: April 08, 2014, 10:29 AM »
Bump!

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #35 on: April 08, 2014, 10:49 AM »
Sorry, Willy. Really, this is a service for our customers to keep records. While the invoice/receipt that's uploaded is associated with a single tool, it's conceivable that you would have a receipt with multiple tools that you could upload once and add to a single tool. You could access it, print it, etc. as needed for all tools even though it's associated with just one.

Ideally, I would recommend that customers upload an invoice/receipt for every tool. There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

Shane

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #36 on: April 08, 2014, 02:45 PM »
Sorry, Willy. Really, this is a service for our customers to keep records. While the invoice/receipt that's uploaded is associated with a single tool, it's conceivable that you would have a receipt with multiple tools that you could upload once and add to a single tool. You could access it, print it, etc. as needed for all tools even though it's associated with just one.

Ideally, I would recommend that customers upload an invoice/receipt for every tool. There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

Shane


Hmmm...  That doesn't really answer the question.  I'll try again.  I have a notebook with all my receipts for Festool products in hard copy.  I have several options here:

1. Scan all receipts into a single PDF file and upload it.  This would include a bunch of irrelevant products, such as abrasives and the like.  (Clearly inappropriate except for my own records.)
2. Scan only those receipts for serially-numbered Festool products and upload them in a single PDF file.  Each receipt has been annotated to provide the serial number of the purchased tool.
3. Scan only those receipts for serially-numbered Festool products and upload them in multiple PDF files; one per serially numbered tool.  Each receipt has been annotated to provide the serial number of the purchased tool.

Which option would be the easiest for you folks at Festool to deal with?  My guess is that #2 would be the more appropriate.  Please correct me if I'm wrong.  I can do this within a day or two.  I can email it directly or can wait until the account management tools are publicly available. 

« Last Edit: April 08, 2014, 02:51 PM by Sparktrician »
- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline grbmds

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Re: How to register your tools online (US/Canada)
« Reply #37 on: April 08, 2014, 03:10 PM »
What I have done with my registrations is to scan each receipt into pdf's and upload the relevant receipt for each individual registration. I think that is what Festool intends. There is no way online to track a single receipt for multple tools. Therefore, if there is more than one tool on a receipt I re-scanned or uploaded the same single receipt file for the single tool registration. I can't be sure that's what Festool wants, but it seems to make sense given the structure of the tool registration page and the choices they give.
Randy

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #38 on: April 08, 2014, 03:37 PM »
Well, I was trying to answer the question.

What I'm saying is, this is for your records. So, whichever of those methods works for you is fine.

The reason I added this capability is because 1) people lose things, like receipts and 2) if it's a receipt on thermal paper, it fades over time.

So, it's just a backup record for you.

Shane

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #39 on: April 08, 2014, 03:44 PM »
There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

OK.  I'll have the individual PDF files ready to upload.  When will the account management tools be available so I can upload them?  No pressure or anything...   [wink]   [wink] 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #40 on: April 08, 2014, 03:51 PM »
Willy, the account tools won't be done in the next 2-3 weeks for sure. I'm traveling the next two weeks. I'll keep you guys posted when it's done.  [wink] Sorry it's taking so long.

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #41 on: April 08, 2014, 04:53 PM »
No worries.  I'll be ready when you are.  And thanks for all that you do for the FOG. 

 [smile]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline jeffkutsch

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Re: How to register your tools online (US/Canada)
« Reply #42 on: April 30, 2014, 12:28 AM »
Shane, When I try to use your link above I get a dire warning that the Site Security certificate has expired.
Kapex, TS55, Domino 700XL, CT 36, barrel handle Carvex, OF 1400, ETS125, T18 +3 Drill, Rotex RO 150

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #43 on: April 30, 2014, 02:41 AM »
Shane, When I try to use your link above I get a dire warning that the Site Security certificate has expired.

Jeff, thanks for letting me know. For some reason, I wasn't notified that it was expiring. It has been renewed and should be fine now.

Shane

Offline Slartibartfass

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Re: How to register your tools online (US/Canada)
« Reply #44 on: May 21, 2014, 01:32 PM »
Shane, Any progress in further developing the registration system with a login function to track all the green goodies....? Malte

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #45 on: May 21, 2014, 01:33 PM »
Shane, Any progress in further developing the registration system with a login function to track all the green goodies....? Malte

Not done yet. But, on the up side, I have carved out week after next to wrap it up and get it done.


Offline landowner

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Re: How to register your tools online (US/Canada)
« Reply #47 on: May 28, 2014, 11:27 PM »
I've got a beef on this registration process..... I noticed an offer buried on page 20 of the Festool Domino Joiner Spring 2014 brochure I picked up at Lee Valley offering a free Festool hat for the first 2000 to register a tool at Festoolcanada... I had just bought a TS55, MFT, Domino and OF1400 and figured I deserved a free hat to go with it so I promptly registered the TS55 on May 2nd to qualify for the offer.... Haven't heard back on getting the hat and no response to a follow-up email I sent to Festool... Not the kind of response I expected to an offer like that... anybody have thoughts on how to get a bit of attention from Festool on this little matter... or should I go through Lee Valley?
Regards
Doug

Offline grbmds

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Re: How to register your tools online (US/Canada)
« Reply #48 on: May 28, 2014, 11:59 PM »
Maybe there were already at least 2,000 Canadians who registered before you? (If you're serious. I couldn't tell.)
Randy

Offline Danny

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Re: How to register your tools online (US/Canada)
« Reply #49 on: May 29, 2014, 01:49 PM »
..anybody have thoughts on how to get a bit of attention from Festool on this little matter...

Contacting Shane Holland through pm on here and POLITELY asking for an update might be a good start.  Remember, Festool is not a company with millions of employees, so not everything can be dealt with as fast as you may want.  And considering this is to get free stuff...yes FREE... I would go easy on the I-Have-A-Beef-o-meter  ;)

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #50 on: May 29, 2014, 01:51 PM »
..anybody have thoughts on how to get a bit of attention from Festool on this little matter...

Contacting Shane Holland through pm on here and POLITELY asking for an update might be a good start.  Remember, Festool is not a company with millions of employees, so not everything can be dealt with as fast as you may want.  And considering this is to get free stuff...yes FREE... I would go easy on the I-Have-A-Beef-o-meter  ;)

Good advice. Further, I believe Shane is on vacation this week. (I don't have any more knowledge than anyone else - just noticed it in one of his posts).

Give him until at least next Tuesday to have a chance to answer.
Trying to be one of the most helpful members on the FOG.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #51 on: May 29, 2014, 06:56 PM »
Doug, welcome to the forum.

I noticed an offer buried on page 20 of the Festool Domino Joiner Spring 2014 brochure I picked up at Lee Valley offering a free Festool hat for the first 2000 to register a tool at Festoolcanada...

I don't have a copy in front of me, but I think it was on the back cover. Front and back covers are the most viewed pages on a print piece. Sorry if you feel it was not very visible. I'll share that feedback with those responsible for our printed materials.

Haven't heard back on getting the hat and no response to a follow-up email I sent to Festool... Not the kind of response I expected to an offer like that... anybody have thoughts on how to get a bit of attention from Festool on this little matter... or should I go through Lee Valley?

Not sure how you sent us an email, but I don't see any communications via our website's contact form from your email address. I wonder if you might have used the contact form on the international website (festool.com) which goes to our headquarters in Germany. It sometimes takes a while for them to forward any emails intended for Festool USA/Canada to us.

Regardless, apologies that you didn't receive a timely response.

The good news, you will be one of the 2,000 to receive a limited edition Festool Owners Edition cap. I do not have an ETA for when those will be sent out, so please allow a 4-6 weeks for delivery.

Feel free to contact me here or via email if you have further questions, sho@festoolusa.com. As noted by others, I am on vacation this week but wanted to get back to you quickly in spite of that.

Shane

PS - Lee Valley is a Festool dealer but has no role in our free cap offer for tool registration. It was solely our fault that you did not receive a response.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #52 on: May 29, 2014, 07:12 PM »
Doug,

A little more digging and I found your email to us. You had replied to the tool registration confirmation email, so it went to a mailbox that I only check periodically. I recall now seeing your message but didn't feel it warranted a response. There was only a comment, no question.

Quote
As per your Domino Joiner Spring 2014 brochure page 20, I performed the registration and I’m looking forward to receiving the free Festool hat.

Sorry if I didn't respond as expected. If you were not one of the first 2,000, I would have responded to let you know otherwise.

Shane

Offline landowner

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Re: How to register your tools online (US/Canada)
« Reply #53 on: May 29, 2014, 10:18 PM »
Hey Shane.. Thanks for the confirmation on the cap. It's much appreciated.
Regards
Doug

Offline Devildawg91

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Re: How to register your tools online (US/Canada)
« Reply #54 on: June 15, 2014, 07:25 PM »
Shane,

How do we create/locate our account so that we can see all of our registered tools?  Where do you create the username and password it asks for from the Account link page?

Thanks,
Jason
Thanks,
Jason

Offline Darobe

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How to register your tools online (US/Canada)
« Reply #55 on: June 15, 2014, 07:56 PM »
Wait there is a hat for registering a domino....also yeah how can we check on whet we have registered?

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #56 on: June 15, 2014, 08:09 PM »
Wait there is a hat for registering a domino....also yeah how can we check on whet we have registered?

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

 [wink]
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Offline bkharman

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Re: How to register your tools online (US/Canada)
« Reply #57 on: June 15, 2014, 09:42 PM »
Read the whole thread. There is no way to lookup your tool registration right now. If you are unsure if a tool is registered, do it again just to be sure.

Shane is working on the additional capabilities but the are not live yet.

Cheers. Bryan.
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Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #58 on: June 15, 2014, 11:05 PM »
I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #59 on: June 15, 2014, 11:23 PM »
I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Cool!
Trying to be one of the most helpful members on the FOG.