Author Topic: How to register your tools online (US/Canada)  (Read 76859 times)

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Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #60 on: June 20, 2014, 03:22 PM »
You can now create and log into your account to view/administer your tool registrations.

https://www.festoolusa.com/account

More functionality will be added in the coming days/weeks as I work on it. But, you guys get a first look before it's more broadly publicized. Let me know if you run into any issues.

You can currently:

- Create an account
- Update your profile details
- Add/edit a list of preferred dealers
- Register/update/remove tools from your tool registrations, including adding your proof of purchase
- Download/view/print your proof of purchase
- Mark a tool sold/stolen (by removing or editing it)
- The tool registration page will format properly when printed
- Just logging into your account will auto-enter you into our monthly sweepstakes  [wink]

Future planned functionality:

- Ability to initiate a repair and track its status with automated email updates of the progress
- Write reviews for tools and dealers
- Create a wish list, which could be shared
- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen
- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline BobcaygeonJim

  • Posts: 47
Re: How to register your tools online (US/Canada)
« Reply #61 on: June 20, 2014, 03:53 PM »
You can now create and log into your account to view/administer your tool registrations.

https://www.festoolusa.com/account

More functionality will be added in the coming days/weeks as I work on it. But, you guys get a first look before it's more broadly publicized. Let me know if you run into any issues.

You can currently:

- Create an account
- Update your profile details
- Add/edit a list of preferred dealers
- Register/update/remove tools from your tool registrations, including adding your proof of purchase
- Download/view/print your proof of purchase
- Mark a tool sold/stolen (by removing or editing it)
- The tool registration page will format properly when printed
- Just logging into your account will auto-enter you into our monthly sweepstakes  [wink]

Future planned functionality:

- Ability to initiate a repair and track its status with automated email updates of the progress
- Write reviews for tools and dealers
- Create a wish list, which could be shared
- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen
- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane
Wow, great job Shane! It looks great.

Offline DrD

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Re: How to register your tools online (US/Canada)
« Reply #62 on: June 20, 2014, 03:59 PM »
Shane, I just tried to register another tool - registered 9 already - and was informed that I do not have an account set-up.  What happened to my prior tool registrations?

DrD
Dr.D

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #63 on: June 20, 2014, 04:01 PM »
Shane, I just tried to register another tool - registered 9 already - and was informed that I do not have an account set-up.  What happened to my prior tool registrations?

DrD, just use the link I provided to create an account. I don't see that you have one created yet. Once you create your account, you will be able to see your previous tool registrations.

And, I see all 10 of your tool regs.

https://www.festoolusa.com/account

Shane

Offline DrD

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Re: How to register your tools online (US/Canada)
« Reply #64 on: June 20, 2014, 04:05 PM »
Thanks , guess I confused the system knowing my email with each registeration with having an account set up.  Sorry about that.

Thanks again, Don
Dr.D

Online RobBob

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Re: How to register your tools online (US/Canada)
« Reply #65 on: June 20, 2014, 04:37 PM »
I previously uploaded a copy of my receipts, but now they do not show up.  Not a big deal for me to upload them again because I already have the photo stored on my pc, but thought I would let you know.


Otherwise, excellent job Shane!  Very much appreciated.
« Last Edit: June 20, 2014, 04:45 PM by rljatl »

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #66 on: June 20, 2014, 04:41 PM »
I previously uploaded a copy of my receipts, but now they do not show up.  Not a big deal for me to upload them again because I already have the photo stored on my pc, but thought I would let you know.

Sorry about that. I've fixed that issue and you should see them now.

I'll make the appropriate correction to make sure it doesn't happen to others.

Shane

Online RobBob

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Re: How to register your tools online (US/Canada)
« Reply #67 on: June 20, 2014, 04:47 PM »
Thanks for the fast fix Shane.

Also, when I enter anything other than Woodcraft, it does not show up in the Purchased From field.  The choices that pop up for Amazon are not appropriate for the usa.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #68 on: June 20, 2014, 04:54 PM »
Also, when I enter anything other than Woodcraft, it does not show up in the Purchased From field.  The choices that pop up for Amazon are not appropriate for the usa.

Hmm, when I enter "amazon" or "woodcraft" I see the correct dealers listed. Maybe you can email me a screenshot. I'm logged into your account too.

108447-0

108449-1

Offline Slartibartfass

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Re: How to register your tools online (US/Canada)
« Reply #69 on: June 20, 2014, 04:55 PM »
Shane I do not see the proof of purchase PDFs I had downloaded as well?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #70 on: June 20, 2014, 04:56 PM »
Shane I do not see the proof of purchase PDFs I had downloaded as well?

Working on it...  [smile] I'll fix it for you. Just a simple oversight on my part.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #71 on: June 20, 2014, 05:01 PM »
Shane I do not see the proof of purchase PDFs I had downloaded as well?

Working on it...  [smile] I'll fix it for you. Just a simple oversight on my part.

Ok, should be fixed now for anyone else. Sorry about the hiccup. And, your's should now be visible.

Offline Slartibartfass

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Re: How to register your tools online (US/Canada)
« Reply #72 on: June 20, 2014, 05:05 PM »
Other than for the Domino the receipts show up. I just upload the receipt for the domino ain.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #73 on: June 20, 2014, 05:08 PM »
Other than for the Domino the receipts show up. I just upload the receipt for the domino ain.

I don't see that one was originally uploaded for the Domino... Regardless, sorry for the inconvenience.

Offline Jesse Cloud

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Re: How to register your tools online (US/Canada)
« Reply #74 on: June 20, 2014, 05:24 PM »
I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Would that be a metric cap for Canada and an Imperial cap for US?  [cool] [cool]

Offline Sparktrician

  • Posts: 3292
Re: How to register your tools online (US/Canada)
« Reply #75 on: June 20, 2014, 05:33 PM »
Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium.  I suspect that it was originally sold via WE, but I bought it via Bob.  Shouldn't he get the credit for the sale?  Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, "* Minimum value is 1000000."

« Last Edit: June 20, 2014, 05:38 PM by Sparktrician »
- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Peter Durand

  • Posts: 180
Re: How to register your tools online (US/Canada)
« Reply #76 on: June 20, 2014, 05:36 PM »
You can now create and log into your account to view/administer your tool registrations.

https://www.festoolusa.com/account

More functionality will be added in the coming days/weeks as I work on it. But, you guys get a first look before it's more broadly publicized. Let me know if you run into any issues.

You can currently:

- Create an account
- Update your profile details
- Add/edit a list of preferred dealers
- Register/update/remove tools from your tool registrations, including adding your proof of purchase
- Download/view/print your proof of purchase
- Mark a tool sold/stolen (by removing or editing it)
- The tool registration page will format properly when printed
- Just logging into your account will auto-enter you into our monthly sweepstakes  [wink]

Future planned functionality:

- Ability to initiate a repair and track its status with automated email updates of the progress
- Write reviews for tools and dealers
- Create a wish list, which could be shared
- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen
- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane

Hi Shane,

I went and registered and it recognized me when I entered my email. However none of my tools were listed. I thought that the dealers did this automatically. I would have a hard time digging out the "proof of purchase",  from 6 or 7 years ago even if I could remember the date. And it does ask for the date. Wouldn't the S/Ns be enough to register?

Cheers,

Peter

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #77 on: June 20, 2014, 05:37 PM »
Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium.  I suspect that it was originally sold via WE, but I bought it via Bob.  Shouldn't he get the credit for the sale?

Yes, you're probably right that the site determined WE as the dealer because of the original sale. Dealer's don't "get credit" for sales in this way. He got your credit card, I assume, and that's how he gets credit for the sale.  [big grin]

Feel free to edit the tool reg to show the appropriate dealer.

Shane

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #78 on: June 20, 2014, 05:40 PM »
I went and registered and it recognized me when I entered my email. However none of my tools were listed. I thought that the dealers did this automatically. I would have a hard time digging out the "proof of purchase",  from 6 or 7 years ago even if I could remember the date. And it does ask for the date. Wouldn't the S/Ns be enough to register?

Peter,

Dealers are supposed to register your tools, yes. The website does not pull any existing tool registrations in automatically for several reasons. So, it's possible that we have some/all of your tool registrations from the dealer. We have had more and more customer expressing concern about their tool registrations and fewer dealers willing to provide customers' information for privacy and other reasons. Hence the new capability for folks like you to register them yourself.

Regarding proof of purchase, it's not a requirement. The site offers the opportunity to upload it as a convenience and for archival purposes. For a tool that's 6-7 years old, it's out of warranty anyway.  [wink] If you don't have the proof of purchase, just enter the purchase date to the best of your recollection. We have the means to verify the purchase date, if necessary, for warranty repair purposes.

Shane

Offline Sparktrician

  • Posts: 3292
Re: How to register your tools online (US/Canada)
« Reply #79 on: June 20, 2014, 05:43 PM »
Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium.  I suspect that it was originally sold via WE, but I bought it via Bob.  Shouldn't he get the credit for the sale?

Yes, you're probably right that the site determined WE as the dealer because of the original sale. Dealer's don't "get credit" for sales in this way. He got your credit card, I assume, and that's how he gets credit for the sale.  [big grin]

Feel free to edit the tool reg to show the appropriate dealer.

Shane

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #80 on: June 20, 2014, 05:47 PM »
Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

Really, six digits???  [huh] I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

Online RobBob

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Re: How to register your tools online (US/Canada)
« Reply #81 on: June 20, 2014, 06:57 PM »
Also, when I enter anything other than Woodcraft, it does not show up in the Purchased From field.  The choices that pop up for Amazon are not appropriate for the usa.

Hmm, when I enter "amazon" or "woodcraft" I see the correct dealers listed. Maybe you can email me a screenshot. I'm logged into your account too.

(Attachment Link)

(Attachment Link)

Yes, it's working now.  Thanks!

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #82 on: June 20, 2014, 07:12 PM »
Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

Really, six digits???  [huh] I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

OK.  Will shoot a photo and send it along. 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Sparktrician

  • Posts: 3292
Re: How to register your tools online (US/Canada)
« Reply #83 on: June 20, 2014, 07:36 PM »
Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

Really, six digits???  [huh] I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

OK.  Will shoot a photo and send it along. 



OK, I lied.  Two photos are on the way to you via email. 

 [smile]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline SittingElf

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Re: How to register your tools online (US/Canada)
« Reply #84 on: June 20, 2014, 08:13 PM »
Shane,

I bought a NEW EHL65 from a dealer who still had stock a couple of months ago. Not a selection on the registration site.

It would be nice if we could at least register NAINA serial numbers on the site as well, just in case of theft or other disaster.  Kind of a pain to only have the registration in Germany.

Cheers,

Frank
Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Offline bkharman

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Re: How to register your tools online (US/Canada)
« Reply #85 on: June 20, 2014, 08:33 PM »
Shane,

I bought a NEW EHL65 from a dealer who still had stock a couple of months ago. Not a selection on the registration site.

It would be nice if we could at least register NAINA serial numbers on the site as well, just in case of theft or other disaster.  Kind of a pain to only have the registration in Germany.

Cheers,

Frank

Not to sound like a jerk here Frank, but that won't work for either you or Festool US or Germany. The serial #s aren't really a shared thing (I would imagine). I would say you are better off keeping track of them yourself or bite the bullet on doing it through the German site.

I have this issue with my American customers who buy our software in the EU or APAC. They want direct support from us but can't as the software regulations keep us from doing so efficiently. They have to start with our EMEA office in London.

Again, didn't want to poo in your pudding, but sometimes rules make us frustrated.

Cheers. Bryan.
People, I just want to say, you know, can we all get along? Can we get along?

Offline SittingElf

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Re: How to register your tools online (US/Canada)
« Reply #86 on: June 20, 2014, 08:49 PM »
I just wanted the serial numbers registered...not necessarily support for the tools. That's in case of theft or disaster loss. Not a biggie. 

On the EHL 65, THAT was bought from a U.S. dealer, and it isn't a selection on the Festool USA registration site.

Cheers,

Frank
Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Offline RogerP

  • Posts: 26
Re: How to register your tools online (US/Canada)
« Reply #87 on: June 20, 2014, 10:03 PM »
Shane;

I am having trouble finding my registered tool, can you help.

Thanks

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #88 on: June 21, 2014, 10:00 AM »
I am having trouble finding my registered tool, can you help.

Roger, I don't see any tool registrations that were entered using the email address on your forum account.

If you have a different email address that might have been used, please email it to me at sho@festoolusa.com.

Offline dpetrzelka

  • Posts: 165
Re: How to register your tools online (US/Canada)
« Reply #89 on: June 23, 2014, 10:24 AM »
Shane - this is working wonderfully. Thank you for getting this new interface set up. Over the past few days I've registered a number of new and older tools, everything seems to be working well.

I input a number of registrations while traveling, and then went back in to add serial numbers when I got back to my shop - system kept track of all the tools I had registed via the old system, and allowed me easy access to the info for updating.

One suggestion for the "EDIT" or  "Update Your Tool Registration" page would be to clearly display name/image of the tool registration you are editing.
- Daniel

T18 // PS 420 // RO90 // DTS400 // ETS150 // TS55 // // XL DF700 // DF500 // MFT3


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