I just wanted to share news about a new feature that will soon be coming to the website to make repairs even easier. You'll soon be able to initiate tool repair directly from the website. If you've already registered your tool(s), it will be super quick and easy since your shipping address and tool information will be prepopulated on the online repair form for you. Just another good reason to register your tools on our website. Also, if you upload your proof of purchase during the tool registration process, we'll already have that handy too if it's needed.
If your tool is within the warranty period where we pay for return shipping, a UPS return label will be automatically generated for you as well. So, you just need to box up the tool, print the repair form and UPS label and off it goes. You'll get an automated email when we receive your tool at our repair center and another when the tool ships back out to you with tracking. You'll also be able to view repair status in your account on the website.
The whole process only takes a couple of minutes at most from start to finish. So, super easy.
Look for it to be added to the website in the coming weeks.