Author Topic: How to register your tools online (US/Canada)  (Read 93348 times)

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Offline Festool USA

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How to register your tools online (US/Canada)
« on: February 17, 2014, 07:26 PM »
I had posted this before, but wanted to make sure it was noticed by everyone. You can now register your tools on our website.

https://www.festoolusa.com/account/register-tools

There will be some account management tools that I'll be introducing shortly on the site that will let you view and administer your account, registered tools, etc.

You can also upload a scanned/photographed copy of your receipt/invoice for archival as an image file or PDF. I don't know that I've seen this feature on any of the product registration sites I've used.

Anyway, be sure to head over and register all of your tools to make sure they are in our system.

Also, registering your tool(s) will enter you into our monthly sweepstakes automagically.  [wink] One entry per person per month. If you enter multiple tool registrations, only one sweepstakes entry will be made.

Shane

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #1 on: February 17, 2014, 08:41 PM »
It's going to be sweet when you get the other tools working.  Otherwise I'll have a ton of scanning to do.  How will one be able to access one's existing tool registrations? 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline bkharman

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Re: How to register your tools online (US/Canada)
« Reply #2 on: February 17, 2014, 10:03 PM »
This will be very nice.  I just tried it (just had to ... couldn't wait any longer!  Tried to add my MFT I bought from Amazon last summer and after step 5 it showed me...

Could not find a part of the path 'd:\webs\2011\account\pop\043e747c-ed77-445e-bfda-6dbadb7c4f62'.

Not looking to get it fixed tonight, but thought I would let you know Shane.

Cheers

Bryan
People, I just want to say, you know, can we all get along? Can we get along?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #3 on: February 17, 2014, 10:32 PM »
Sorry about the issue, Bryan. I got the cause of the problem sorted out.

Your tool registration was recorded, it was the email confirmation that failed.

Glad everything was in good order upon opening it despite the shipping damage to the box.  [wink]

I'll see about getting you a confirmation email for your records.

Shane

Offline RobBob

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Re: How to register your tools online (US/Canada)
« Reply #4 on: February 17, 2014, 10:35 PM »
Sooo, other than machines, what else can/should we register?  MFT/3 has a serial number?

Offline copcarcollector

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Re: How to register your tools online (US/Canada)
« Reply #5 on: February 17, 2014, 10:38 PM »
Should we register all of the tools we have, even if a dealer may have registered some of them for us at purchase?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #6 on: February 17, 2014, 10:39 PM »
Should we register all of the tools we have, even if a dealer may have registered some of them for us at purchase?

Great question. Yes. I would recommend that you register your tools yourself. First, I can't check everyone's tool registrations to make sure their dealer submitted them. Second, you will have your own record to rely on should you need warranty repair.

Sooo, other than machines, what else can/should we register?  MFT/3 has a serial number?

Yes, it has a serial number. Here's a list of tools, as we define them, which means they have a serial number. There are some products that you may not consider a tool. I highlighted a few in red that might be overlooked.

CXS Compact Drill Driver   564261
CXS Compact Drill Driver Set with Right Angle Chuck   564274
Ti 15 Hybrid Impact Cordless Drill / Driver Basic   564526
C12 Lithium Ion Cordless Drill   564362
T12 Lithium Ion Cordless Drill   564377
T15 Lithium Ion Cordless Drill   564521
C15 Lithium Ion Cordless Drill   564370
T18 Lithium Ion Cordless Drill   564523
Ti 15 Hybrid Impact Cordless Drill / Driver   564525
T 18+3 Lithium Ion Cordless Drill Set   564524
CT MINI HEPA Dust Extractor   584156
CT MIDI HEPA Dust Extractor   584165
CT 26 HEPA Dust Extractor   583492
CT 36 HEPA Dust Extractor   583493
CT 48 HEPA Dust Extractor   584084
CT 36 AutoClean Dust Extractor   584014
PS 300 EQ Barrel Grip Jigsaw   561443
PSB 300 EQ D-Handle Jigsaw   561455
Carvex PS 420 EBQ Jigsaw   561593
Carvex PSB 420 EBQ Jigsaw   561608
Carvex PSC 420 EBQ Cordless Lithium Ion 18V Jigsaw BASIC   561689
Carvex PSBC 420 EBQ Cordless Lithium Ion 18V Jigsaw BASIC   561690
Carvex PSC 420 EBQ Cordless Lithium Ion 18V Jigsaw   561668
Carvex PSBC 420 EBQ Cordless Lithium Ion 18V Jigsaw   561677
Domino DF 500 Mortise and Tenon Joiner   574332
Domino DF 500 Mortise and Tenon Joiner Set   574432
Domino XL DF 700 Joiner   574422
Domino XL DF 700 Joiner Set   574447
Kapex KS 120 Sliding Compound Miter Saw   561287
WCR 1000 Workcenter Organizer   498507
EHL 65 E Planer   574549
HL 850 Planer   574553
SYS-PORT 500 Systainer Storage Cabinet   491921
SYS-PORT 1000 Systainer Storage Cabinet   491922

CMS Router Table MFT-Attached Model VL Basic   P00110
CMS Router Table Free-Standing Model GE Basic   P00112
CMS Router Table MFT-Attached Model VL Set   P00109
CMS Router Table Free-Standing Model GE Set   P00111
OF 1010 EQ Plunge Router   574339
MFK 700 Modular Trim Router Basic   574419
OF 1400 EQ Plunge Router   574342
MFK 700 Modular Trim Router Set   574368
OF 2200 EB Router   574354
Fakir Wallpaper Perforator   495747
ETS 125 EQ Random Orbital Finish Sander   571817
RTS 400 EQ Orbital Finish Sander   567863
DTS 400 EQ Orbital Finish Sander   567871
DX 93 E Detail Sander   567856
RAS 115.04 E Rotary Sander   570789
ETS 150/5 EQ Random Orbital Finish Sander   571916
ETS 150/3 EQ Random Orbital Finish Sander   571903
LS 130 EQ Linear Detail Sander   567852
RS 2 E Orbital Finish Sander   567696
Rotex RO 90 DX Multi-Mode Sander   571823
LEX 2 150/3 Air Sander   691134
LEX 2 150/7 Air Sander   691132
Shinex RAP 150 FE Polisher   570779
Rotex RO 125 FEQ Multi-Mode Sander   571782
LEX 2 185/7 Air Sander   691124
Rotex RO 150 FEQ Multi-Mode Sander   571810
PLANEX LHS 225 Drywall Sander   571579
Multifunction Stool / Cart   499325
Systainer Port   491922
TS 55 EQ Plunge Cut Track Saw   561432
TS 55 REQ Plunge Cut Track Saw   561556
TS 75 EQ Plunge Cut Track Saw   561438
SysLite High-Intensity LED Work Lamp   498568
MFT/3 MINI Multifunction Table   495565
MFT/3 Multifunction Table Basic   495888
MFT/3 Multifunction Table   495462

Offline Sal LiVecchi

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Re: How to register your tools online (US/Canada)
« Reply #7 on: February 18, 2014, 10:57 AM »
Shane.   How crucial are the purchase dates, as I have always relied on the dealer to register my Festool's , I had got very laxed on purchase dates

Sal
Life is too short and the road is too long to drive anything less than a Festool

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #8 on: February 18, 2014, 11:00 AM »
Shane.   How crucial are the purchase dates, as I have always relied on the dealer to register my Festool's , I had got very laxed on purchase dates

Sal, your best guessimate in cases when you don't know the exact date would be fine. On the registration page, it says "Purchased on or around" since I figured sometimes folks wouldn't recall the exact date of purchase.

Some dealers are better than others at providing us with tool registrations. Some dealers, like Amazon, do not provide any tool registrations on behalf of their customers. Hence the need to offer an opportunity to our customers to do this for themselves.

Shane

Offline Sal LiVecchi

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Re: How to register your tools online (US/Canada)
« Reply #9 on: February 18, 2014, 11:16 AM »
 [thanks]
Life is too short and the road is too long to drive anything less than a Festool

Offline Len C

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Re: How to register your tools online (US/Canada)
« Reply #10 on: February 18, 2014, 12:20 PM »
Just tried it couple of times and it errors " minimum value is 40000000".  I am entering the eight digits on the machine. They happen to be less than the minimum value.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #11 on: February 18, 2014, 12:45 PM »
Just tried it couple of times and it errors " minimum value is 40000000".  I am entering the eight digits on the machine. They happen to be less than the minimum value.

Len, sorry for the trouble. I'll remove that requirement temporarily while I investigate what the valid range is for serial  numbers. I was under the impression they all started with "4". Please try again.

Shane

Offline Len C

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Re: How to register your tools online (US/Canada)
« Reply #12 on: February 18, 2014, 01:06 PM »
Works now thanks

Offline Danny

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Re: How to register your tools online (US/Canada)
« Reply #13 on: February 18, 2014, 08:02 PM »
For the date of purchase, what should people enter in the case of a recall?  In my specific case, I purchased the ct midi in 2011, but following the recall of midi in Canada, I got a new CT 26 last year.  Of course, I don't have an invoice or receipt for that CT 26.  Does the 3-year warranty start on the day I got delivery of the new CT 26?

In the same train of thought, in the past I have payed for some tools but only to get them a week or two later because of back order.  Does the warranty expire 3 years after the purchasing date (for which I have a receipt) or the day I took possession of it (for which I have no receipt)?  I guess my bigger question is should something was to happen to my festool 3 years and 5 days after my purchasing date, would I be out of luck or would Festool have some flexibility?

Many thanks

Danny


[ Edited for language - Shane ]
« Last Edit: February 18, 2014, 08:03 PM by Shane Holland »

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #14 on: February 18, 2014, 08:06 PM »
Danny,

In the case of the recalls, your warranty is three years from the time of replacement/repair. No receipt would be necessary since we shipped you the tool(s) and have record of that.

Unlike some companies that might ding you the day after warranty expires, I'd say that we're pretty liberal with our warranty. In the exceptional case where you have a tool have needs to be repaired a week after three years from your purchase date and it was shipped to you, we'd take care of you. I think if you read some of the comments on the forum, you'll see that we take care of our customers.

Shane

Offline copcarcollector

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Re: How to register your tools online (US/Canada)
« Reply #15 on: February 18, 2014, 08:19 PM »
Shane - I just added my Kapex, a couple of things:

1) The first step says 'purchased on' and shows MM/DD/YY format, but the box you fill in requires MM/DD/YYYY format, just FYI.

2) Is there any way to register multiple tools at the same time, instead of completing one tool, then going back to step one for the next tool and so on? For those with a lot of tools to register, it might take a while.

THANKS for setting this up. It will be a great reference for many people I am sure. Will there be a way for people to print out their "inventory" easily so they can have proof for insurance records or claims?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #16 on: February 18, 2014, 08:23 PM »
Thanks, I corrected the date format referenced.

If you need to register additional tools, it keeps your personal information. So, you just need to enter serial number, purchase date and select the tool type. I think it goes pretty quickly, but if you and others feel it's too cumbersome, I can see about setting up something for bulk entries. I know that it might take some time to enter all of your previous purchases from the past 3 years, which I'd recommend, but most people will be entering new purchases which is generally one or two tools at a time.

I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane

Offline Danny

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Re: How to register your tools online (US/Canada)
« Reply #17 on: February 18, 2014, 08:32 PM »
Danny,

In the case of the recalls, your warranty is three years from the time of replacement/repair. No receipt would be necessary since we shipped you the tool(s) and have record of that.

Unlike some companies that might ding you the day after warranty expires, I'd say that we're pretty liberal with our warranty. In the exceptional case where you have a tool have needs to be repaired a week after three years from your purchase date and it was shipped to you, we'd take care of you. I think if you read some of the comments on the forum, you'll see that we take care of our customers.

Shane

Thanks....Would not expect anything less from Festool, but just wanted to make sure.

Danny

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #18 on: February 18, 2014, 08:32 PM »
I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane


 [popcorn]   [poke]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #19 on: February 18, 2014, 08:35 PM »
I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane


 [popcorn]   [poke]

Yes, I'm a slacker.  [crying]

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #20 on: February 18, 2014, 08:37 PM »
I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane


 [popcorn]   [poke]

Yes, I'm a slacker.  [crying]


And a very much appreciated one at that. 

 [smile]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Tom Bellemare

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Re: How to register your tools online (US/Canada)
« Reply #21 on: February 18, 2014, 08:53 PM »
Yes, I'm a slacker.  [crying]


Nah...
When I send Shane a spreadsheet to register tools, even when most people are having Holiday activities, he jumps on it.


Thanks,

Tom
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Offline Deadskins

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Re: How to register your tools online (US/Canada)
« Reply #22 on: February 18, 2014, 09:47 PM »
That was actually quite painless!
Thanks
Ranny

Offline Ed Surowiec

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Re: How to register your tools online (US/Canada)
« Reply #23 on: March 20, 2014, 09:41 PM »
 [big grin]Sooo smooth thank you Shane . This was almost as much fun as buying a new FESTOOL.
Ed

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #24 on: March 22, 2014, 05:43 AM »
Shane:

It gave me the opportunity to register an older 'used' tool - which I did mostly to document ownership for a recall or whatever - but it doesn't give me an option to select as the seller a 'private party' or 'unknown' or 'other'. I am not sure what it SHOULD be, but there needs to be at least one more choice I think?

Otherwise it was smooth as an ETS finish!  ;D
Trying to be one of the most helpful members on the FOG.

Offline neilc

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Re: How to register your tools online (US/Canada)
« Reply #25 on: March 22, 2014, 08:05 AM »
I registered my tools.  Very easy process.  Look forward to seeing a listing and the ability to edit or delete.

Couple of questions:  Where are serial numbers on Sysports and MFT/3 tables?  Where is it on the CMS?

It would be helpful to have a list of tools and their original release date.  That would help me at least on the purchase date.

Thanks!

Neil
« Last Edit: March 22, 2014, 08:15 AM by neilc »

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #26 on: March 22, 2014, 08:56 AM »
Couple of questions:  Where are serial numbers on Sysports and MFT/3 tables?  Where is it on the CMS?


The S/N for the MFTs and the CMS are on the inside of the frame.  Just turn them over on one side and you'll see the tag on the shorter end extrusions.  Can't help with the Sysports. 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline neilc

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Re: How to register your tools online (US/Canada)
« Reply #27 on: March 22, 2014, 01:56 PM »
Thanks for the tip on locating the S/N, Sparktrician

Offline WarrenWeldon

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Re: How to register your tools online (US/Canada)
« Reply #28 on: March 23, 2014, 01:05 AM »
He Shane, can I text my copy of receipts or e-mail them in.
The difference between an Adventure and an Ordeal is Attitude.

Turned for Green St. Patty's day 2014,TS55REQ, TS75EQ, OF1400EQ,OF 2200, RO90, DF500+set W/8-10 Dom., 700XL Domizilla W/12-14 Dom. Kit, PSB300EQ+, LS30, LR32 Hole Kit, CT36E, CT48E, Kapex, Kapex UG Stand, LS30, ETS-125 , RAS, CMS GE set, CMT3,Centrotec 18+3, centrotec installers set, Rockwell Uni-Saw, Rockwell Uni-Plane, Performax 16-32, Jet 14 band saw W/re-saw extension block, Jet remote Dust Collector, Nitro Cellulose explosion proof Spray Booth. Pressurized shop with Door Mat switch and a big stack of Brazilian Rosewood !

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #29 on: March 23, 2014, 03:25 AM »
I just registered all my new goodies and it went flawlewssly even though I was on a (gasp!) PC out in the shop!

I especially like the pictures/icons for picking products for unedumacated people like me who have trouble reading. Kudos for a great design!
Trying to be one of the most helpful members on the FOG.

Offline RogerP

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Re: How to register your tools online (US/Canada)
« Reply #30 on: April 04, 2014, 07:08 PM »
Shane;

I registered three new tools on the website you listed above and when I received my email confirmation it said I failed to sent proof of purchased. I took a picture of the invoice as it indicated on the form. What shall I do? Should I wait until next week and call someone......

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline grbmds

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Re: How to register your tools online (US/Canada)
« Reply #31 on: April 04, 2014, 07:35 PM »
The receipt is supposed to be optional based on the language on the website. Right? Plus, if you buy it at a Festool retailer like Woodcraft doesn't the retailer automatically register it? If not, I guess I have some work to do.
Randy

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #32 on: April 04, 2014, 09:25 PM »
I registered three new tools on the website you listed above and when I received my email confirmation it said I failed to sent proof of purchased. I took a picture of the invoice as it indicated on the form. What shall I do? Should I wait until next week and call someone......

Roger,

During the registration process, one of the steps gives you the option to upload a scanned/photographed/PDF copy of your proof of purchase. It is not required, but will make it easier to provide proof of purchase to us in the event that service is required. If you do the upload, then it should have a link in the confirmation email for you to click to view that uploaded receipt. If you do not, it will say that it wasn't provided.

If you have them, email them to me and I will add them to your tool registrations.

I would highly recommend that everyone register their tools themselves. While dealers are supposed to register tools for you, I can tell you that a growing number fail to do that for various reasons. Ultimately, it's in your best interest to make sure they are registered.

Shane

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #33 on: April 05, 2014, 08:16 AM »
I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane


I have all my tools registered now, and can scan all the associated receipts into a PDF file.  Will the account management tools (when available) allow me to upload the PDF file as a one-shot deal or will I need to upload one file per registered tool? 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #34 on: April 08, 2014, 10:29 AM »
Bump!

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #35 on: April 08, 2014, 10:49 AM »
Sorry, Willy. Really, this is a service for our customers to keep records. While the invoice/receipt that's uploaded is associated with a single tool, it's conceivable that you would have a receipt with multiple tools that you could upload once and add to a single tool. You could access it, print it, etc. as needed for all tools even though it's associated with just one.

Ideally, I would recommend that customers upload an invoice/receipt for every tool. There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

Shane

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #36 on: April 08, 2014, 02:45 PM »
Sorry, Willy. Really, this is a service for our customers to keep records. While the invoice/receipt that's uploaded is associated with a single tool, it's conceivable that you would have a receipt with multiple tools that you could upload once and add to a single tool. You could access it, print it, etc. as needed for all tools even though it's associated with just one.

Ideally, I would recommend that customers upload an invoice/receipt for every tool. There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

Shane


Hmmm...  That doesn't really answer the question.  I'll try again.  I have a notebook with all my receipts for Festool products in hard copy.  I have several options here:

1. Scan all receipts into a single PDF file and upload it.  This would include a bunch of irrelevant products, such as abrasives and the like.  (Clearly inappropriate except for my own records.)
2. Scan only those receipts for serially-numbered Festool products and upload them in a single PDF file.  Each receipt has been annotated to provide the serial number of the purchased tool.
3. Scan only those receipts for serially-numbered Festool products and upload them in multiple PDF files; one per serially numbered tool.  Each receipt has been annotated to provide the serial number of the purchased tool.

Which option would be the easiest for you folks at Festool to deal with?  My guess is that #2 would be the more appropriate.  Please correct me if I'm wrong.  I can do this within a day or two.  I can email it directly or can wait until the account management tools are publicly available. 

« Last Edit: April 08, 2014, 02:51 PM by Sparktrician »
- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline grbmds

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Re: How to register your tools online (US/Canada)
« Reply #37 on: April 08, 2014, 03:10 PM »
What I have done with my registrations is to scan each receipt into pdf's and upload the relevant receipt for each individual registration. I think that is what Festool intends. There is no way online to track a single receipt for multple tools. Therefore, if there is more than one tool on a receipt I re-scanned or uploaded the same single receipt file for the single tool registration. I can't be sure that's what Festool wants, but it seems to make sense given the structure of the tool registration page and the choices they give.
Randy

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #38 on: April 08, 2014, 03:37 PM »
Well, I was trying to answer the question.

What I'm saying is, this is for your records. So, whichever of those methods works for you is fine.

The reason I added this capability is because 1) people lose things, like receipts and 2) if it's a receipt on thermal paper, it fades over time.

So, it's just a backup record for you.

Shane

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #39 on: April 08, 2014, 03:44 PM »
There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

OK.  I'll have the individual PDF files ready to upload.  When will the account management tools be available so I can upload them?  No pressure or anything...   [wink]   [wink] 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #40 on: April 08, 2014, 03:51 PM »
Willy, the account tools won't be done in the next 2-3 weeks for sure. I'm traveling the next two weeks. I'll keep you guys posted when it's done.  [wink] Sorry it's taking so long.

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #41 on: April 08, 2014, 04:53 PM »
No worries.  I'll be ready when you are.  And thanks for all that you do for the FOG. 

 [smile]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline jeffkutsch

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Re: How to register your tools online (US/Canada)
« Reply #42 on: April 30, 2014, 12:28 AM »
Shane, When I try to use your link above I get a dire warning that the Site Security certificate has expired.
Kapex, TS55, Domino 700XL, CT 36, barrel handle Carvex, OF 1400, ETS125, T18 +3 Drill, Rotex RO 150

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #43 on: April 30, 2014, 02:41 AM »
Shane, When I try to use your link above I get a dire warning that the Site Security certificate has expired.

Jeff, thanks for letting me know. For some reason, I wasn't notified that it was expiring. It has been renewed and should be fine now.

Shane

Offline Slartibartfass

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Re: How to register your tools online (US/Canada)
« Reply #44 on: May 21, 2014, 01:32 PM »
Shane, Any progress in further developing the registration system with a login function to track all the green goodies....? Malte

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #45 on: May 21, 2014, 01:33 PM »
Shane, Any progress in further developing the registration system with a login function to track all the green goodies....? Malte

Not done yet. But, on the up side, I have carved out week after next to wrap it up and get it done.


Offline landowner

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Re: How to register your tools online (US/Canada)
« Reply #47 on: May 28, 2014, 11:27 PM »
I've got a beef on this registration process..... I noticed an offer buried on page 20 of the Festool Domino Joiner Spring 2014 brochure I picked up at Lee Valley offering a free Festool hat for the first 2000 to register a tool at Festoolcanada... I had just bought a TS55, MFT, Domino and OF1400 and figured I deserved a free hat to go with it so I promptly registered the TS55 on May 2nd to qualify for the offer.... Haven't heard back on getting the hat and no response to a follow-up email I sent to Festool... Not the kind of response I expected to an offer like that... anybody have thoughts on how to get a bit of attention from Festool on this little matter... or should I go through Lee Valley?
Regards
Doug

Offline grbmds

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Re: How to register your tools online (US/Canada)
« Reply #48 on: May 28, 2014, 11:59 PM »
Maybe there were already at least 2,000 Canadians who registered before you? (If you're serious. I couldn't tell.)
Randy

Offline Danny

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Re: How to register your tools online (US/Canada)
« Reply #49 on: May 29, 2014, 01:49 PM »
..anybody have thoughts on how to get a bit of attention from Festool on this little matter...

Contacting Shane Holland through pm on here and POLITELY asking for an update might be a good start.  Remember, Festool is not a company with millions of employees, so not everything can be dealt with as fast as you may want.  And considering this is to get free stuff...yes FREE... I would go easy on the I-Have-A-Beef-o-meter  ;)

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #50 on: May 29, 2014, 01:51 PM »
..anybody have thoughts on how to get a bit of attention from Festool on this little matter...

Contacting Shane Holland through pm on here and POLITELY asking for an update might be a good start.  Remember, Festool is not a company with millions of employees, so not everything can be dealt with as fast as you may want.  And considering this is to get free stuff...yes FREE... I would go easy on the I-Have-A-Beef-o-meter  ;)

Good advice. Further, I believe Shane is on vacation this week. (I don't have any more knowledge than anyone else - just noticed it in one of his posts).

Give him until at least next Tuesday to have a chance to answer.
Trying to be one of the most helpful members on the FOG.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #51 on: May 29, 2014, 06:56 PM »
Doug, welcome to the forum.

I noticed an offer buried on page 20 of the Festool Domino Joiner Spring 2014 brochure I picked up at Lee Valley offering a free Festool hat for the first 2000 to register a tool at Festoolcanada...

I don't have a copy in front of me, but I think it was on the back cover. Front and back covers are the most viewed pages on a print piece. Sorry if you feel it was not very visible. I'll share that feedback with those responsible for our printed materials.

Haven't heard back on getting the hat and no response to a follow-up email I sent to Festool... Not the kind of response I expected to an offer like that... anybody have thoughts on how to get a bit of attention from Festool on this little matter... or should I go through Lee Valley?

Not sure how you sent us an email, but I don't see any communications via our website's contact form from your email address. I wonder if you might have used the contact form on the international website (festool.com) which goes to our headquarters in Germany. It sometimes takes a while for them to forward any emails intended for Festool USA/Canada to us.

Regardless, apologies that you didn't receive a timely response.

The good news, you will be one of the 2,000 to receive a limited edition Festool Owners Edition cap. I do not have an ETA for when those will be sent out, so please allow a 4-6 weeks for delivery.

Feel free to contact me here or via email if you have further questions, sho@festoolusa.com. As noted by others, I am on vacation this week but wanted to get back to you quickly in spite of that.

Shane

PS - Lee Valley is a Festool dealer but has no role in our free cap offer for tool registration. It was solely our fault that you did not receive a response.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #52 on: May 29, 2014, 07:12 PM »
Doug,

A little more digging and I found your email to us. You had replied to the tool registration confirmation email, so it went to a mailbox that I only check periodically. I recall now seeing your message but didn't feel it warranted a response. There was only a comment, no question.

Quote
As per your Domino Joiner Spring 2014 brochure page 20, I performed the registration and I’m looking forward to receiving the free Festool hat.

Sorry if I didn't respond as expected. If you were not one of the first 2,000, I would have responded to let you know otherwise.

Shane

Offline landowner

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Re: How to register your tools online (US/Canada)
« Reply #53 on: May 29, 2014, 10:18 PM »
Hey Shane.. Thanks for the confirmation on the cap. It's much appreciated.
Regards
Doug

Offline Devildawg91

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Re: How to register your tools online (US/Canada)
« Reply #54 on: June 15, 2014, 07:25 PM »
Shane,

How do we create/locate our account so that we can see all of our registered tools?  Where do you create the username and password it asks for from the Account link page?

Thanks,
Jason
Thanks,
Jason

Offline Darobe

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How to register your tools online (US/Canada)
« Reply #55 on: June 15, 2014, 07:56 PM »
Wait there is a hat for registering a domino....also yeah how can we check on whet we have registered?

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #56 on: June 15, 2014, 08:09 PM »
Wait there is a hat for registering a domino....also yeah how can we check on whet we have registered?

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

 [wink]
Trying to be one of the most helpful members on the FOG.

Offline bkharman

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Re: How to register your tools online (US/Canada)
« Reply #57 on: June 15, 2014, 09:42 PM »
Read the whole thread. There is no way to lookup your tool registration right now. If you are unsure if a tool is registered, do it again just to be sure.

Shane is working on the additional capabilities but the are not live yet.

Cheers. Bryan.
People, I just want to say, you know, can we all get along? Can we get along?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #58 on: June 15, 2014, 11:05 PM »
I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #59 on: June 15, 2014, 11:23 PM »
I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Cool!
Trying to be one of the most helpful members on the FOG.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #60 on: June 20, 2014, 03:22 PM »
You can now create and log into your account to view/administer your tool registrations.

https://www.festoolusa.com/account

More functionality will be added in the coming days/weeks as I work on it. But, you guys get a first look before it's more broadly publicized. Let me know if you run into any issues.

You can currently:

- Create an account
- Update your profile details
- Add/edit a list of preferred dealers
- Register/update/remove tools from your tool registrations, including adding your proof of purchase
- Download/view/print your proof of purchase
- Mark a tool sold/stolen (by removing or editing it)
- The tool registration page will format properly when printed
- Just logging into your account will auto-enter you into our monthly sweepstakes  [wink]

Future planned functionality:

- Ability to initiate a repair and track its status with automated email updates of the progress
- Write reviews for tools and dealers
- Create a wish list, which could be shared
- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen
- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline BobcaygeonJim

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Re: How to register your tools online (US/Canada)
« Reply #61 on: June 20, 2014, 03:53 PM »
You can now create and log into your account to view/administer your tool registrations.

https://www.festoolusa.com/account

More functionality will be added in the coming days/weeks as I work on it. But, you guys get a first look before it's more broadly publicized. Let me know if you run into any issues.

You can currently:

- Create an account
- Update your profile details
- Add/edit a list of preferred dealers
- Register/update/remove tools from your tool registrations, including adding your proof of purchase
- Download/view/print your proof of purchase
- Mark a tool sold/stolen (by removing or editing it)
- The tool registration page will format properly when printed
- Just logging into your account will auto-enter you into our monthly sweepstakes  [wink]

Future planned functionality:

- Ability to initiate a repair and track its status with automated email updates of the progress
- Write reviews for tools and dealers
- Create a wish list, which could be shared
- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen
- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane
Wow, great job Shane! It looks great.

Offline DrD

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Re: How to register your tools online (US/Canada)
« Reply #62 on: June 20, 2014, 03:59 PM »
Shane, I just tried to register another tool - registered 9 already - and was informed that I do not have an account set-up.  What happened to my prior tool registrations?

DrD
Dr.D

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #63 on: June 20, 2014, 04:01 PM »
Shane, I just tried to register another tool - registered 9 already - and was informed that I do not have an account set-up.  What happened to my prior tool registrations?

DrD, just use the link I provided to create an account. I don't see that you have one created yet. Once you create your account, you will be able to see your previous tool registrations.

And, I see all 10 of your tool regs.

https://www.festoolusa.com/account

Shane

Offline DrD

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Re: How to register your tools online (US/Canada)
« Reply #64 on: June 20, 2014, 04:05 PM »
Thanks , guess I confused the system knowing my email with each registeration with having an account set up.  Sorry about that.

Thanks again, Don
Dr.D

Offline RobBob

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Re: How to register your tools online (US/Canada)
« Reply #65 on: June 20, 2014, 04:37 PM »
I previously uploaded a copy of my receipts, but now they do not show up.  Not a big deal for me to upload them again because I already have the photo stored on my pc, but thought I would let you know.


Otherwise, excellent job Shane!  Very much appreciated.
« Last Edit: June 20, 2014, 04:45 PM by rljatl »

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #66 on: June 20, 2014, 04:41 PM »
I previously uploaded a copy of my receipts, but now they do not show up.  Not a big deal for me to upload them again because I already have the photo stored on my pc, but thought I would let you know.

Sorry about that. I've fixed that issue and you should see them now.

I'll make the appropriate correction to make sure it doesn't happen to others.

Shane

Offline RobBob

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Re: How to register your tools online (US/Canada)
« Reply #67 on: June 20, 2014, 04:47 PM »
Thanks for the fast fix Shane.

Also, when I enter anything other than Woodcraft, it does not show up in the Purchased From field.  The choices that pop up for Amazon are not appropriate for the usa.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #68 on: June 20, 2014, 04:54 PM »
Also, when I enter anything other than Woodcraft, it does not show up in the Purchased From field.  The choices that pop up for Amazon are not appropriate for the usa.

Hmm, when I enter "amazon" or "woodcraft" I see the correct dealers listed. Maybe you can email me a screenshot. I'm logged into your account too.

108447-0

108449-1

Offline Slartibartfass

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Re: How to register your tools online (US/Canada)
« Reply #69 on: June 20, 2014, 04:55 PM »
Shane I do not see the proof of purchase PDFs I had downloaded as well?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #70 on: June 20, 2014, 04:56 PM »
Shane I do not see the proof of purchase PDFs I had downloaded as well?

Working on it...  [smile] I'll fix it for you. Just a simple oversight on my part.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #71 on: June 20, 2014, 05:01 PM »
Shane I do not see the proof of purchase PDFs I had downloaded as well?

Working on it...  [smile] I'll fix it for you. Just a simple oversight on my part.

Ok, should be fixed now for anyone else. Sorry about the hiccup. And, your's should now be visible.

Offline Slartibartfass

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Re: How to register your tools online (US/Canada)
« Reply #72 on: June 20, 2014, 05:05 PM »
Other than for the Domino the receipts show up. I just upload the receipt for the domino ain.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #73 on: June 20, 2014, 05:08 PM »
Other than for the Domino the receipts show up. I just upload the receipt for the domino ain.

I don't see that one was originally uploaded for the Domino... Regardless, sorry for the inconvenience.

Offline Jesse Cloud

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Re: How to register your tools online (US/Canada)
« Reply #74 on: June 20, 2014, 05:24 PM »
I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Would that be a metric cap for Canada and an Imperial cap for US?  [cool] [cool]

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #75 on: June 20, 2014, 05:33 PM »
Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium.  I suspect that it was originally sold via WE, but I bought it via Bob.  Shouldn't he get the credit for the sale?  Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, "* Minimum value is 1000000."

« Last Edit: June 20, 2014, 05:38 PM by Sparktrician »
- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Peter Durand

  • Posts: 185
Re: How to register your tools online (US/Canada)
« Reply #76 on: June 20, 2014, 05:36 PM »
You can now create and log into your account to view/administer your tool registrations.

https://www.festoolusa.com/account

More functionality will be added in the coming days/weeks as I work on it. But, you guys get a first look before it's more broadly publicized. Let me know if you run into any issues.

You can currently:

- Create an account
- Update your profile details
- Add/edit a list of preferred dealers
- Register/update/remove tools from your tool registrations, including adding your proof of purchase
- Download/view/print your proof of purchase
- Mark a tool sold/stolen (by removing or editing it)
- The tool registration page will format properly when printed
- Just logging into your account will auto-enter you into our monthly sweepstakes  [wink]

Future planned functionality:

- Ability to initiate a repair and track its status with automated email updates of the progress
- Write reviews for tools and dealers
- Create a wish list, which could be shared
- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen
- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane

Hi Shane,

I went and registered and it recognized me when I entered my email. However none of my tools were listed. I thought that the dealers did this automatically. I would have a hard time digging out the "proof of purchase",  from 6 or 7 years ago even if I could remember the date. And it does ask for the date. Wouldn't the S/Ns be enough to register?

Cheers,

Peter

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #77 on: June 20, 2014, 05:37 PM »
Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium.  I suspect that it was originally sold via WE, but I bought it via Bob.  Shouldn't he get the credit for the sale?

Yes, you're probably right that the site determined WE as the dealer because of the original sale. Dealer's don't "get credit" for sales in this way. He got your credit card, I assume, and that's how he gets credit for the sale.  [big grin]

Feel free to edit the tool reg to show the appropriate dealer.

Shane

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #78 on: June 20, 2014, 05:40 PM »
I went and registered and it recognized me when I entered my email. However none of my tools were listed. I thought that the dealers did this automatically. I would have a hard time digging out the "proof of purchase",  from 6 or 7 years ago even if I could remember the date. And it does ask for the date. Wouldn't the S/Ns be enough to register?

Peter,

Dealers are supposed to register your tools, yes. The website does not pull any existing tool registrations in automatically for several reasons. So, it's possible that we have some/all of your tool registrations from the dealer. We have had more and more customer expressing concern about their tool registrations and fewer dealers willing to provide customers' information for privacy and other reasons. Hence the new capability for folks like you to register them yourself.

Regarding proof of purchase, it's not a requirement. The site offers the opportunity to upload it as a convenience and for archival purposes. For a tool that's 6-7 years old, it's out of warranty anyway.  [wink] If you don't have the proof of purchase, just enter the purchase date to the best of your recollection. We have the means to verify the purchase date, if necessary, for warranty repair purposes.

Shane

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #79 on: June 20, 2014, 05:43 PM »
Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium.  I suspect that it was originally sold via WE, but I bought it via Bob.  Shouldn't he get the credit for the sale?

Yes, you're probably right that the site determined WE as the dealer because of the original sale. Dealer's don't "get credit" for sales in this way. He got your credit card, I assume, and that's how he gets credit for the sale.  [big grin]

Feel free to edit the tool reg to show the appropriate dealer.

Shane

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #80 on: June 20, 2014, 05:47 PM »
Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

Really, six digits???  [huh] I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

Offline RobBob

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Re: How to register your tools online (US/Canada)
« Reply #81 on: June 20, 2014, 06:57 PM »
Also, when I enter anything other than Woodcraft, it does not show up in the Purchased From field.  The choices that pop up for Amazon are not appropriate for the usa.

Hmm, when I enter "amazon" or "woodcraft" I see the correct dealers listed. Maybe you can email me a screenshot. I'm logged into your account too.

(Attachment Link)

(Attachment Link)

Yes, it's working now.  Thanks!

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #82 on: June 20, 2014, 07:12 PM »
Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

Really, six digits???  [huh] I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

OK.  Will shoot a photo and send it along. 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #83 on: June 20, 2014, 07:36 PM »
Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

Really, six digits???  [huh] I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

OK.  Will shoot a photo and send it along. 



OK, I lied.  Two photos are on the way to you via email. 

 [smile]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline SittingElf

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Re: How to register your tools online (US/Canada)
« Reply #84 on: June 20, 2014, 08:13 PM »
Shane,

I bought a NEW EHL65 from a dealer who still had stock a couple of months ago. Not a selection on the registration site.

It would be nice if we could at least register NAINA serial numbers on the site as well, just in case of theft or other disaster.  Kind of a pain to only have the registration in Germany.

Cheers,

Frank
Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Offline bkharman

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Re: How to register your tools online (US/Canada)
« Reply #85 on: June 20, 2014, 08:33 PM »
Shane,

I bought a NEW EHL65 from a dealer who still had stock a couple of months ago. Not a selection on the registration site.

It would be nice if we could at least register NAINA serial numbers on the site as well, just in case of theft or other disaster.  Kind of a pain to only have the registration in Germany.

Cheers,

Frank

Not to sound like a jerk here Frank, but that won't work for either you or Festool US or Germany. The serial #s aren't really a shared thing (I would imagine). I would say you are better off keeping track of them yourself or bite the bullet on doing it through the German site.

I have this issue with my American customers who buy our software in the EU or APAC. They want direct support from us but can't as the software regulations keep us from doing so efficiently. They have to start with our EMEA office in London.

Again, didn't want to poo in your pudding, but sometimes rules make us frustrated.

Cheers. Bryan.
People, I just want to say, you know, can we all get along? Can we get along?

Offline SittingElf

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Re: How to register your tools online (US/Canada)
« Reply #86 on: June 20, 2014, 08:49 PM »
I just wanted the serial numbers registered...not necessarily support for the tools. That's in case of theft or disaster loss. Not a biggie. 

On the EHL 65, THAT was bought from a U.S. dealer, and it isn't a selection on the Festool USA registration site.

Cheers,

Frank
Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Offline RogerP

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Re: How to register your tools online (US/Canada)
« Reply #87 on: June 20, 2014, 10:03 PM »
Shane;

I am having trouble finding my registered tool, can you help.

Thanks

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #88 on: June 21, 2014, 10:00 AM »
I am having trouble finding my registered tool, can you help.

Roger, I don't see any tool registrations that were entered using the email address on your forum account.

If you have a different email address that might have been used, please email it to me at sho@festoolusa.com.

Offline dpetrzelka

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Re: How to register your tools online (US/Canada)
« Reply #89 on: June 23, 2014, 10:24 AM »
Shane - this is working wonderfully. Thank you for getting this new interface set up. Over the past few days I've registered a number of new and older tools, everything seems to be working well.

I input a number of registrations while traveling, and then went back in to add serial numbers when I got back to my shop - system kept track of all the tools I had registed via the old system, and allowed me easy access to the info for updating.

One suggestion for the "EDIT" or  "Update Your Tool Registration" page would be to clearly display name/image of the tool registration you are editing.
- Daniel

T18 // PS 420 // RO90 // DTS400 // ETS150 // TS55 // // XL DF700 // DF500 // MFT3


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Offline mikeneron

  • Posts: 217
Re: How to register your tools online (US/Canada)
« Reply #90 on: July 01, 2014, 07:49 PM »
Nice work Shane!  Worked great.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #91 on: July 01, 2014, 10:01 PM »
Nice work Shane!  Worked great.

Thank you, sir.

One suggestion for the "EDIT" or  "Update Your Tool Registration" page would be to clearly display name/image of the tool registration you are editing.


Daniel, good feedback. I'll get that added.

Offline NiteWalkerGR

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Re: How to register your tools online (US/Canada)
« Reply #92 on: July 01, 2014, 10:59 PM »
Great job with this Shane!  [big grin]

shopfestool.com isn't listed as a dealer though; I was planning on adding them since they're very close so I'd get my festool goodies next day most likely. [wink]

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #93 on: July 01, 2014, 11:03 PM »
I can fix that, the dealer is US Tool & Fastener, their website is shopfestool.com. Thanks for the heads up.

Offline SittingElf

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Re: How to register your tools online (US/Canada)
« Reply #94 on: July 02, 2014, 12:06 AM »
Shane,

Still no EHL 65 listing. (Bought mine new this year in USA)

Frank
Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Offline NiteWalkerGR

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Re: How to register your tools online (US/Canada)
« Reply #95 on: July 02, 2014, 01:14 AM »
Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]
I registered my domino on the 8th of June, did I make the cut?
I love hats.  [big grin]

Edit to add:
Can we only have two dealers?
I tried to add a third and when the page refreshes, only the original two are shown.
« Last Edit: July 02, 2014, 01:27 AM by NiteWalkerGR »

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #96 on: July 02, 2014, 09:52 AM »
shopfestool.com isn't listed as a dealer though; I was planning on adding them since they're very close so I'd get my festool goodies next day most likely. [wink]

Online dealers are now searchable by their website name.

Still no EHL 65 listing. (Bought mine new this year in USA)

It's under "Discontinued Tools".

I registered my domino on the 8th of June, did I make the cut?
I love hats.  [big grin]

Yes.  [wink]

Can we only have two dealers?
I tried to add a third and when the page refreshes, only the original two are shown.

You can have an unlimited numbers of dealers. Shoot me a PM or email with which dealer you're trying to add and I'll sort it out. I logged into your account and was able to add another dealer, but it may be something specific to the dealer you are trying to add.

Sorry for the short answers, I'm technically off work this week.

Shane

Offline NiteWalkerGR

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Re: How to register your tools online (US/Canada)
« Reply #97 on: July 02, 2014, 10:11 AM »
Thanks Shane, you da man. :-)
I'll worry about the  additional dealer after your vacation; no rush.

Get out there and enjoy yourself lol [big grin]

Offline BobcaygeonJim

  • Posts: 47
Re: How to register your tools online (US/Canada)
« Reply #98 on: August 05, 2014, 02:47 PM »

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Has anyone received their Festool Cap yet? I'm just curious to see what they look like.[emoji3]

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #99 on: August 05, 2014, 03:05 PM »

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Has anyone received their Festool Cap yet? I'm just curious to see what they look like.[emoji3]

I'd be willing to bet that they're dark blue, with "FESTOOL" in green across the front.  What do you think??? 

 [poke]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #100 on: August 05, 2014, 03:08 PM »
You nailed it, Willy!

There is a little made in America flag on the clasp in the back.

Offline BobcaygeonJim

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Re: How to register your tools online (US/Canada)
« Reply #101 on: August 05, 2014, 03:09 PM »
Lol, I know I know. I wasn't sure if it was the hat or wool cap and I could be wrong but I thought I read somewhere it was limited edition. Like I said just curious. [emoji6]

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #102 on: August 05, 2014, 03:12 PM »
Lol, I know I know. I wasn't sure if it was the hat or wool cap and I could be wrong but I thought I read somewhere it was limited edition. Like I said just curious. [emoji6]

They're so limited you haven't seen one yet.  The limited edition has a green propeller on the top and is about the size of a yarmulke. 

 [big grin]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline BobcaygeonJim

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Re: How to register your tools online (US/Canada)
« Reply #103 on: August 05, 2014, 03:13 PM »
That's the one I was hoping for!

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #104 on: August 05, 2014, 03:13 PM »
I believe there was an issue that delayed the first batch from going out promptly. I think they shipped about a week ago.

Just a standard ball-type cap, not wool.

Offline wilde737

  • Posts: 30
Re: How to register your tools online (US/Canada)
« Reply #105 on: August 19, 2014, 09:55 PM »
Shane,
I am trying to register my UG cart and the wings.  I couldn't get the website to recognize the serial number that is on the paperwork with the cart, and I can't find serial numbers for the wings.  Maybe these aren't able to be registered.
Thanks,
Steve

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #106 on: August 19, 2014, 09:57 PM »
I am trying to register my UG cart and the wings.  I couldn't get the website to recognize the serial number that is on the paperwork with the cart, and I can't find serial numbers for the wings.  Maybe these aren't able to be registered.

Steve, sorry for not acknowledging your other post about this. I intended to and got sidetracked today. I was consulting internally to determine the status of the UG. The UG is classified as an accessory in our system, not a tool. That's why it's not listed on the registration site.

Offline wilde737

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Re: How to register your tools online (US/Canada)
« Reply #107 on: August 19, 2014, 10:09 PM »
Thanks Shane, that's pretty much what I thought, albeit an expensive accessory!
Steve

Offline sae

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Re: How to register your tools online (US/Canada)
« Reply #108 on: August 29, 2014, 03:06 AM »
Shane,

I have a RO 150 FEQ-Plus I picked up in the recon sale, item no. 571560. I don't see it on the list, but I assumed the 571810 would be suitable since from what I see, the only difference is the T-LOC instead of the classic systainer (and 571560 isn't in the discontinued tools either). Says I need a 100000+ serial number, but mine has 4 leading zeroes of 8 digits total.


Thanks.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #109 on: August 29, 2014, 08:10 PM »
I have a RO 150 FEQ-Plus I picked up in the recon sale, item no. 571560. I don't see it on the list, but I assumed the 571810 would be suitable since from what I see, the only difference is the T-LOC instead of the classic systainer (and 571560 isn't in the discontinued tools either). Says I need a 100000+ serial number, but mine has 4 leading zeroes of 8 digits total.

The important thing is just selecting the correct model of the tool. The specific product # is less important for registration purposes.

Also, I will update the text accordingly, but it should accept your serial number, even with the leading zeros.

Shane

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #110 on: September 06, 2014, 03:49 PM »
I just wanted to share news about a new feature that will soon be coming to the website to make repairs even easier. You'll soon be able to initiate tool repair directly from the website. If you've already registered your tool(s), it will be super quick and easy since your shipping address and tool information will be prepopulated on the online repair form for you. Just another good reason to register your tools on our website. Also, if you upload your proof of purchase during the tool registration process, we'll already have that handy too if it's needed.  [wink]

If your tool is within the warranty period where we pay for return shipping, a UPS return label will be automatically generated for you as well. So, you just need to box up the tool, print the repair form and UPS label and off it goes. You'll get an automated email when we receive your tool at our repair center and another when the tool ships back out to you with tracking. You'll also be able to view repair status in your account on the website.

The whole process only takes a couple of minutes at most from start to finish. So, super easy.

Look for it to be added to the website in the coming weeks.

Offline Slartibartfass

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Re: How to register your tools online (US/Canada)
« Reply #111 on: September 06, 2014, 03:52 PM »
Shane, cool. A question. What about adding the option to request a box for certain items? I threw all mine away due to space issues. I think you already provide boxes on request. Malte

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #112 on: September 06, 2014, 03:54 PM »
Shane, cool. A question. What about adding the option to request a box for certain items? I threw all mine away due to space issues. I think you already provide boxes on request. Malte

Malte, good question. To my knowledge, the only tool that we provide a box for upon request is the Kapex. I'm not sure if there's a charge for the box or not. I'll talk to the repair department about this and see what we can do. For the other tools, any corrugated box will do.

Offline kfriesen

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Re: How to register your tools online (US/Canada)
« Reply #113 on: September 24, 2014, 02:16 PM »
Was there a deadline on registration to receive a hat ?

Just curious, I didn't get around to registering until Aug21.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #114 on: September 24, 2014, 02:25 PM »
Was there a deadline on registration to receive a hat ?

Just curious, I didn't get around to registering until Aug21.

Welcome to the forum. No finite deadline, but when we run out of hats, there will be no more offered. You should receive a hat.

Offline jacko9

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Re: How to register your tools online (US/Canada)
« Reply #115 on: October 18, 2014, 08:22 PM »
Shane,

I love the new hat and now that I have four Festool hats and four Festool tee shirts, I look like a walking Festool poster board [wink]

Thanks for the new style hat.

Jack

Offline AIPDX

  • Posts: 114
Serial on Domino 500?
« Reply #116 on: November 04, 2014, 10:44 PM »
Shane, I registered almost all my tools, but have a question about Domino. The sticker on the systainer with my Domino 500 (purchased in June of 2014) has three numbers which look like serial:

(01) 04014549....
(11) 2014...
(21) 00498623...

Which number of these three I should use as serial for registration? Is any of them the correct serial?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #117 on: November 04, 2014, 11:01 PM »
Have you looked on the Domino itself? The label should have the serial number marked with S.Nr.

Just a note that our tools are moving from an 8-digit number to a 16-digit number. I'm not sure which tools have transitioned at this point. With the 16-digit serial numbers being so new, I also don't have a good sense of how they are looking. The 8-digit serials usually started with a 0, 1, 4 or 8.

Offline AIPDX

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Re: How to register your tools online (US/Canada)
« Reply #118 on: November 06, 2014, 02:14 AM »
Thanks, Shane! Yes, I found the correct serial on the tool itself. Now it is all clear.

Offline Billy D

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Re: How to register your tools online (US/Canada)
« Reply #119 on: November 11, 2014, 11:48 AM »
Shane,
Do we register the 40% tools as well or are they already registered as you shipped them out?

Thanks
Bill

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #120 on: November 11, 2014, 11:51 AM »
Do we register the 40% tools as well or are they already registered as you shipped them out?

Bill, we do record the reconditioned tools in our tool registration database. But, as I have said before, sometimes the dealer might enter information erroneously by accident. A misspelling or incomplete information. I would recommend that, for your own records if nothing else, you add them to your tool registrations on the website. There is a selection for "Reconditioned" as the condition of the tool.

Shane

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline grbmds

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Re: How to register your tools online (US/Canada)
« Reply #121 on: November 11, 2014, 12:01 PM »
Shane,

I have edited a couple of registrations and now have them correct. However, in the process, I have edited tools where the receipt was scanned and included in the registration and, when I re-save after editing other information the receipt file is no longer attached (or at least it doesn't show a file attached any longer). What am I doing wrong? Right now, I have no further reason to edit information on any of my tools since they are now all correct, but would like to understand what I did incorrectly for future reference.

Randy
Randy

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #122 on: November 12, 2014, 10:23 AM »
Randy,

Shoot me an email with the ones that are missing the proof of purchase and I'll correct the issue. Sorry for that.

Shane

Offline Zoofish

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Re: How to register your tools online (US/Canada)
« Reply #123 on: January 09, 2015, 12:07 AM »
Shane,
Do we register the 40% tools as well or are they already registered as you shipped them out?

Thanks
Bill

I am glad everything was in good order upon opening it despite the shipping damage to the box.




htc desire eye hülle
« Last Edit: January 10, 2015, 01:04 AM by Zoofish »

Offline bronco71

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Re: How to register your tools online (US/Canada)
« Reply #124 on: January 09, 2015, 09:59 PM »
So I have purchased several tools used from private parties, most of which I am certain are no longer under warranty, but am looking to purchase a carvex, that the current owner states is still in warranty.  Should I register them all? Even the tools I am certain are out of warranty.

Thanks
Kapex, TS55, DF500, RO 90, ETS 125, CT 48, CXS, OF1400, MFT/3 Hand Sanding Block set and a bunch of White stationary tools

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #125 on: January 10, 2015, 12:22 PM »
So I have purchased several tools used from private parties, most of which I am certain are no longer under warranty, but am looking to purchase a carvex, that the current owner states is still in warranty.  Should I register them all? Even the tools I am certain are out of warranty.

Registering tools that are out of warranty can still be beneficial so that you have record should you need it for insurance or other reasons. There's certainly no harm in registering tools with expired warranties.

Shane

Offline bronco71

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Re: How to register your tools online (US/Canada)
« Reply #126 on: January 11, 2015, 11:55 AM »
So I have purchased several tools used from private parties, most of which I am certain are no longer under warranty, but am looking to purchase a carvex, that the current owner states is still in warranty.  Should I register them all? Even the tools I am certain are out of warranty.

Registering tools that are out of warranty can still be beneficial so that you have record should you need it for insurance or other reasons. There's certainly no harm in registering tools with expired warranties.

Shane


Great, thanks for the response on a weekend no less.  Also I am one of the fortunate few I am guessing who has a wife who supports my addiction.  She purchased me my(our) Kapex and Track Saw.  If the vendor registered them will it come up in her name? In other words how does the vendor registration work?  I guess I will try later and see what happens ;D
Kapex, TS55, DF500, RO 90, ETS 125, CT 48, CXS, OF1400, MFT/3 Hand Sanding Block set and a bunch of White stationary tools

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #127 on: January 11, 2015, 07:31 PM »
For potential privacy and other reasons, we do not disclose tool registrations made by dealers. And, not all dealers register tools and those who do don't necessarily register 100%. All the more reason for customers to make sure they register their tools themselves.

Offline jimbo51

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Re: How to register your tools online (US/Canada)
« Reply #128 on: January 19, 2015, 09:22 PM »
I bought a Carvex at Woodcraft last year.  I know I bought it there.  Woodcraft knows. If Woodcraft registered it for me, then Festool knows it.

Whose privacy are you protecting?

I do not understand the concept of a secret registration database. I assume that if I called about a problem, Festool would tell me if the tool is registered. Or is that secret information?

We pay top price for these tools and in the US, the dealers are protected against price competition. One of the ways they can complete would be on tool registration. However, the dealer registration database is a secret from the buyers. I do not understand how this works.

It seems that this is a way to make it easier for dealers to stop registering the tools and just shift the responsibility onto the customers. Am I getting this wrong?

Offline rboilard

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Re: How to register your tools online (US/Canada)
« Reply #129 on: January 19, 2015, 10:15 PM »
We've been in the habit of registering all the tools. Simple process when sold in the store but if we ship tool we still register them and mark the registration card. But I agree, I can see some tools slipping by the dealer. It's to bad once the owner types in the serial number a data base couldn't tell them if the tool is registered or not? Guess I am unaware how the registration process works on the customers end.
Bob B.
A. Boilard Sons Inc. (BoilardTools.Com)
476 Oak Street  - Indian Orchard, Ma 01151
"Family Owned and Operated Since 1936"
Boilard Tools Where Everything Ships Free

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #130 on: January 20, 2015, 09:34 AM »
I bought a Carvex at Woodcraft last year.  I know I bought it there.  Woodcraft knows. If Woodcraft registered it for me, then Festool knows it.

Whose privacy are you protecting?

Privacy becomes a concern when one customer sees another's info because their tool registration and who they are do not get matched properly. It's not a perfect thing. There are tool registrations that have misspelling, wrong or incomplete addresses, bad phone numbers, etc. which complicates things.

It's to bad once the owner types in the serial number a data base couldn't tell them if the tool is registered or not? Guess I am unaware how the registration process works on the customers end.

The problem is that a serial number can (and often does) belong to multiple tools, such as the same serial number might be on a TS 55, a Rotex 150 and a CT 26. I'm not sure what Germany's thoughts were behind this, but it's the way it is. So typing in a serial number doesn't identify a unique tool.

A serial number is not always provided. If they are shipping the tool, it's difficult to capture the serial number for tool registration, for instance. In a perfect world, we would have the serial number for every tool registered by a dealer, but we do not. And, that is the most important piece of information to identify a tool.

Offline Len

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Re: How to register your tools online (US/Canada)
« Reply #131 on: January 20, 2015, 10:54 AM »
Hey Shane.  I have quite a few machines.  Is there a way for me to see all the ones I have registered?
Thanks,  Len

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #132 on: January 20, 2015, 11:02 AM »
Hey Shane.  I have quite a few machines.  Is there a way for me to see all the ones I have registered?

As long as you used the same email address every time, just create an account. Within your account, you will see all of the tools that you have registered under that email address, as well as be able to add more tools in the future easily.

https://www.festoolusa.com/account/create-account/

Shane

Offline jimbo51

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Re: How to register your tools online (US/Canada)
« Reply #133 on: January 20, 2015, 01:13 PM »
Since Festool reuses serial numbers I can see the issue to some extent. However, I do not see why a simple purchase date data set cannot be made available from the dealer registration data set.

Name     I enter that

Tool       I enter that

Serial #  I enter that

Date registered  Database provides  If no date, then I know the tool is not registered.

The above scheme is a bit of bother, but if I have the tool at hand, I usually can determine, my name, which tool it is and there serial number (although not always an easy matter I see).

With this approach, the owner can see if the tool is registered and if not, only has to dig up the purchase date for that tool.

This approach would not put private information at risk since only one date would be provided. Going forward, this approach would not save much effort versus user registration, but it would make confirming previous purchases much easier for some of us.

Offline grbmds

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Re: How to register your tools online (US/Canada)
« Reply #134 on: January 20, 2015, 01:54 PM »
Guess I don't have a problem just doing the current registration process. It's no different than any other tool or, for that matter, product, I buy which I register. The process is easier now than it was when I bought my first tool plus you can see all the tools you registered (which isn't necessarily the case on any other tool site). For example, I registered a Porter Cable drill and they couldn't even retrieve my purchase date for me when I tried to make a claim under warranty. Since I didn't keep the receipt I was just stuck. I just bought a Jessem switch for my Incra router table and they actually made me send a post card in to register. They didn't have any place online to do it. I'm sure everything has room for improvement, but this is only something you do once with a tool and then don't worry about it.

It is a little strange that Festool reuses seal numbers rather than trying to keep each tool type within a range or distinguished by some letters or set of numbers. I guess in Germany a serial number doesn't indicate a unique item.
Randy

Offline Frank Pellow

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Re: How to register your tools online (US/Canada)
« Reply #135 on: February 17, 2015, 03:07 AM »
I finally got around to starting to register my tools.

I started small and only registered my two Dust Extractors but I had a problem entering the dealer in each case.  When I started to enter the dealer name a bunch of names popped down but none of them was appropriate.  So I continued and typed in the name.  But, the names that I typed in were not accepted.

By the way, the first name that I typed in was Claude Ouellette for a CT22 purchased in 2004.  Claude was then the only Festool dealer in Canada.  He is no longer a dealer but is the Festool Canadian repairman.

The second name that was not accepted was Dan Clermont for a CT Mini purchased in in 2008.  Dan is still a Festool dealer.
Cheers,   
               Frank (Festool connoisseur)

Offline Frank Pellow

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Re: How to register your tools online (US/Canada)
« Reply #136 on: February 17, 2015, 07:41 AM »
Now I am even more confused.  For each of the two tools that I registered, I received email from Festool confirming that the tool had been registered and this confirmation included the dealer name.  For example, here is part of the email about the CT22:

Congratulations, your Festool has been registered!

Thank you for taking the time to register your Festool power tool. Just to say thanks, we entered you into our monthly sweepstakes to give you a chance to win more tools to add to your stack of Systainers.

Your Festool power tool has a three year warranty. So, if you have any problems during that time, please feel free to contact us for repair service.

Please retain this email for your records. Here are some resources that you may find useful.

Festool Owners Group Forum
 Festool Sevice Department: 613-363-0169
 Festool Technical Support & General Inquiries: 888-337-8600

 

For your records...

Tool Purchased

CT 22 HEPA Dust Extractor
 

Purchase Date 02/20/2004
Purchased From Claude Oullette
Condition New
Serial Number 454926
Proof of Purchase Not Provided
Your Information Frank Pellow
150 Heatherside Drive
Toronto, ON M1W 1V1
416-496-0130


But here is what I see when I log into the registry:

Cheers,   
               Frank (Festool connoisseur)

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #137 on: February 17, 2015, 08:02 AM »
Frank,

I don't think Claude was ever a dealer. The importer for Canada at that time was Hafele. But, I don't think Hafele is in our system.

Dan Clermont is the guy, but the dealer name is Clermont's Ultimate Tool Supply.

If the system doesn't find a match to a current or previous dealer, it doesn't recognize the dealer and will not record it. The email confirmation will show whatever you typed, even if it's not a recognized dealer's name.

Shane

Offline Frank Pellow

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Re: How to register your tools online (US/Canada)
« Reply #138 on: February 17, 2015, 08:44 AM »
Frank,

I don't think Claude was ever a dealer. The importer for Canada at that time was Hafele. But, I don't think Hafele is in our system.

Dan Clermont is the guy, but the dealer name is Clermont's Ultimate Tool Supply.

If the system doesn't find a match to a current or previous dealer, it doesn't recognize the dealer and will not record it. The email confirmation will show whatever you typed, even if it's not a recognized dealer's name.

Shane

Thanks for the speedy reply Shane.

Claude was a dealer.  It was in the days before Hafele.

Isn't Hafele still a dealer?  I also bought stuff from them.

I think there should be some warning that you have to pick a dealer that Festool currently recognizes.

I also think that there should be some way to record old dealers (to keep my records straight) and to have them flagged as currently not dealers.
Cheers,   
               Frank (Festool connoisseur)

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #139 on: February 17, 2015, 09:06 AM »
The tool registration system is primarily for warranty registration. So, old ex-dealers are not in there.

Hafele is not a dealer.

Offline Frank Pellow

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Re: How to register your tools online (US/Canada)
« Reply #140 on: February 17, 2015, 09:19 AM »
The tool registration system is primarily for warranty registration. So, old ex-dealers are not in there.

Hafele is not a dealer.

Festool's primary use is warranty registration. 

But, you have set it up so that people such as me can use it to keep track of their tools and to shortcut the process when we send them in for repair, so allowing us to enter the original dealer name somewhere would be of use to us.

It's good that Hafele is no longer a dealer.  With the notable exception of Marc St Pierre, I never found anyone at Hafele who knew or cared about the Festool product line. 
Cheers,   
               Frank (Festool connoisseur)

Offline Frank Pellow

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Re: How to register your tools online (US/Canada)
« Reply #141 on: February 17, 2015, 09:40 AM »
OK Shane, I found a way to accomplish what I want by typing a note with the dealer name in the comments field that you provided in the on-line form.
Cheers,   
               Frank (Festool connoisseur)

Offline Slartibartfass

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Re: How to register your tools online (US/Canada)
« Reply #142 on: June 07, 2015, 11:16 AM »
@Brent Shively please have someone update your online registration system to include the newly released tools including the BHC. Like to register my latest purchase.....

Offline Brent Shively

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Re: How to register your tools online (US/Canada)
« Reply #143 on: June 08, 2015, 08:31 AM »
@Brent Shively please have someone update your online registration system to include the newly released tools including the BHC. Like to register my latest purchase.....

@Slartibartfass
I've made the request for the new tools to be added.  They should be there later this week.

Brent



Offline Brent Shively

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Re: How to register your tools online (US/Canada)
« Reply #146 on: June 15, 2015, 10:32 AM »
@Brent Shively The Festool registration website is still NOT showing an option for the PDC Drill/Driver Set #564597.

@RLJ-Atl
Currently the PDC set is up on the registration page. It must have been updated over the weekend or first thing this morning.

Brent

Offline alejandro

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Re: How to register your tools online (US/Canada)
« Reply #147 on: July 26, 2015, 11:22 PM »
The page
https://www.festoolusa.com/account/tools/register/
Is attempting to load from mixed protocol for JS content.
You should fix this as it will block Chrome and other smart browsers from loading the content.
This is also a security vulnerability.
Also, why even bother loading it from a 3rd party site, host it locally and avoid someone else security shortcomings.

Error below

Mixed Content: The page at 'https://www.festoolusa.com/account/tools/register/' was loaded over HTTPS, but requested an insecure script 'http://code.jquery.com/jquery-latest.min.js'. This request has been blocked; the content must be served over HTTPS.

Offline franklin pug

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Re: How to register your tools online (US/Canada)
« Reply #148 on: October 04, 2015, 08:25 PM »
When you buy festool at Lee Valley (Canada) they told me my tools are automatically registered.  Is this the case?

Online Peter Halle

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Re: How to register your tools online (US/Canada)
« Reply #149 on: October 04, 2015, 08:58 PM »
Probably so, but it might be worth the while to register online just in case there is an oops.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline powertoolss

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Re: How to register your tools online (US/Canada)
« Reply #150 on: March 08, 2016, 03:21 PM »
It is quite easy to go forward for a tool user.

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