Author Topic: How to register your tools online (US/Canada)  (Read 80980 times)

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Offline Festool USA

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How to register your tools online (US/Canada)
« on: February 17, 2014, 07:26 PM »
I had posted this before, but wanted to make sure it was noticed by everyone. You can now register your tools on our website.

https://www.festoolusa.com/account/register-tools

There will be some account management tools that I'll be introducing shortly on the site that will let you view and administer your account, registered tools, etc.

You can also upload a scanned/photographed copy of your receipt/invoice for archival as an image file or PDF. I don't know that I've seen this feature on any of the product registration sites I've used.

Anyway, be sure to head over and register all of your tools to make sure they are in our system.

Also, registering your tool(s) will enter you into our monthly sweepstakes automagically.  [wink] One entry per person per month. If you enter multiple tool registrations, only one sweepstakes entry will be made.

Shane

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #1 on: February 17, 2014, 08:41 PM »
It's going to be sweet when you get the other tools working.  Otherwise I'll have a ton of scanning to do.  How will one be able to access one's existing tool registrations? 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline bkharman

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Re: How to register your tools online (US/Canada)
« Reply #2 on: February 17, 2014, 10:03 PM »
This will be very nice.  I just tried it (just had to ... couldn't wait any longer!  Tried to add my MFT I bought from Amazon last summer and after step 5 it showed me...

Could not find a part of the path 'd:\webs\2011\account\pop\043e747c-ed77-445e-bfda-6dbadb7c4f62'.

Not looking to get it fixed tonight, but thought I would let you know Shane.

Cheers

Bryan
People, I just want to say, you know, can we all get along? Can we get along?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #3 on: February 17, 2014, 10:32 PM »
Sorry about the issue, Bryan. I got the cause of the problem sorted out.

Your tool registration was recorded, it was the email confirmation that failed.

Glad everything was in good order upon opening it despite the shipping damage to the box.  [wink]

I'll see about getting you a confirmation email for your records.

Shane

Offline RobBob

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Re: How to register your tools online (US/Canada)
« Reply #4 on: February 17, 2014, 10:35 PM »
Sooo, other than machines, what else can/should we register?  MFT/3 has a serial number?

Offline copcarcollector

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Re: How to register your tools online (US/Canada)
« Reply #5 on: February 17, 2014, 10:38 PM »
Should we register all of the tools we have, even if a dealer may have registered some of them for us at purchase?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #6 on: February 17, 2014, 10:39 PM »
Should we register all of the tools we have, even if a dealer may have registered some of them for us at purchase?

Great question. Yes. I would recommend that you register your tools yourself. First, I can't check everyone's tool registrations to make sure their dealer submitted them. Second, you will have your own record to rely on should you need warranty repair.

Sooo, other than machines, what else can/should we register?  MFT/3 has a serial number?

Yes, it has a serial number. Here's a list of tools, as we define them, which means they have a serial number. There are some products that you may not consider a tool. I highlighted a few in red that might be overlooked.

CXS Compact Drill Driver   564261
CXS Compact Drill Driver Set with Right Angle Chuck   564274
Ti 15 Hybrid Impact Cordless Drill / Driver Basic   564526
C12 Lithium Ion Cordless Drill   564362
T12 Lithium Ion Cordless Drill   564377
T15 Lithium Ion Cordless Drill   564521
C15 Lithium Ion Cordless Drill   564370
T18 Lithium Ion Cordless Drill   564523
Ti 15 Hybrid Impact Cordless Drill / Driver   564525
T 18+3 Lithium Ion Cordless Drill Set   564524
CT MINI HEPA Dust Extractor   584156
CT MIDI HEPA Dust Extractor   584165
CT 26 HEPA Dust Extractor   583492
CT 36 HEPA Dust Extractor   583493
CT 48 HEPA Dust Extractor   584084
CT 36 AutoClean Dust Extractor   584014
PS 300 EQ Barrel Grip Jigsaw   561443
PSB 300 EQ D-Handle Jigsaw   561455
Carvex PS 420 EBQ Jigsaw   561593
Carvex PSB 420 EBQ Jigsaw   561608
Carvex PSC 420 EBQ Cordless Lithium Ion 18V Jigsaw BASIC   561689
Carvex PSBC 420 EBQ Cordless Lithium Ion 18V Jigsaw BASIC   561690
Carvex PSC 420 EBQ Cordless Lithium Ion 18V Jigsaw   561668
Carvex PSBC 420 EBQ Cordless Lithium Ion 18V Jigsaw   561677
Domino DF 500 Mortise and Tenon Joiner   574332
Domino DF 500 Mortise and Tenon Joiner Set   574432
Domino XL DF 700 Joiner   574422
Domino XL DF 700 Joiner Set   574447
Kapex KS 120 Sliding Compound Miter Saw   561287
WCR 1000 Workcenter Organizer   498507
EHL 65 E Planer   574549
HL 850 Planer   574553
SYS-PORT 500 Systainer Storage Cabinet   491921
SYS-PORT 1000 Systainer Storage Cabinet   491922

CMS Router Table MFT-Attached Model VL Basic   P00110
CMS Router Table Free-Standing Model GE Basic   P00112
CMS Router Table MFT-Attached Model VL Set   P00109
CMS Router Table Free-Standing Model GE Set   P00111
OF 1010 EQ Plunge Router   574339
MFK 700 Modular Trim Router Basic   574419
OF 1400 EQ Plunge Router   574342
MFK 700 Modular Trim Router Set   574368
OF 2200 EB Router   574354
Fakir Wallpaper Perforator   495747
ETS 125 EQ Random Orbital Finish Sander   571817
RTS 400 EQ Orbital Finish Sander   567863
DTS 400 EQ Orbital Finish Sander   567871
DX 93 E Detail Sander   567856
RAS 115.04 E Rotary Sander   570789
ETS 150/5 EQ Random Orbital Finish Sander   571916
ETS 150/3 EQ Random Orbital Finish Sander   571903
LS 130 EQ Linear Detail Sander   567852
RS 2 E Orbital Finish Sander   567696
Rotex RO 90 DX Multi-Mode Sander   571823
LEX 2 150/3 Air Sander   691134
LEX 2 150/7 Air Sander   691132
Shinex RAP 150 FE Polisher   570779
Rotex RO 125 FEQ Multi-Mode Sander   571782
LEX 2 185/7 Air Sander   691124
Rotex RO 150 FEQ Multi-Mode Sander   571810
PLANEX LHS 225 Drywall Sander   571579
Multifunction Stool / Cart   499325
Systainer Port   491922
TS 55 EQ Plunge Cut Track Saw   561432
TS 55 REQ Plunge Cut Track Saw   561556
TS 75 EQ Plunge Cut Track Saw   561438
SysLite High-Intensity LED Work Lamp   498568
MFT/3 MINI Multifunction Table   495565
MFT/3 Multifunction Table Basic   495888
MFT/3 Multifunction Table   495462

Offline Sal LiVecchi

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Re: How to register your tools online (US/Canada)
« Reply #7 on: February 18, 2014, 10:57 AM »
Shane.   How crucial are the purchase dates, as I have always relied on the dealer to register my Festool's , I had got very laxed on purchase dates

Sal
Life is too short and the road is too long to drive anything less than a Festool

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #8 on: February 18, 2014, 11:00 AM »
Shane.   How crucial are the purchase dates, as I have always relied on the dealer to register my Festool's , I had got very laxed on purchase dates

Sal, your best guessimate in cases when you don't know the exact date would be fine. On the registration page, it says "Purchased on or around" since I figured sometimes folks wouldn't recall the exact date of purchase.

Some dealers are better than others at providing us with tool registrations. Some dealers, like Amazon, do not provide any tool registrations on behalf of their customers. Hence the need to offer an opportunity to our customers to do this for themselves.

Shane

Offline Sal LiVecchi

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Re: How to register your tools online (US/Canada)
« Reply #9 on: February 18, 2014, 11:16 AM »
 [thanks]
Life is too short and the road is too long to drive anything less than a Festool

Offline Len C

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Re: How to register your tools online (US/Canada)
« Reply #10 on: February 18, 2014, 12:20 PM »
Just tried it couple of times and it errors " minimum value is 40000000".  I am entering the eight digits on the machine. They happen to be less than the minimum value.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #11 on: February 18, 2014, 12:45 PM »
Just tried it couple of times and it errors " minimum value is 40000000".  I am entering the eight digits on the machine. They happen to be less than the minimum value.

Len, sorry for the trouble. I'll remove that requirement temporarily while I investigate what the valid range is for serial  numbers. I was under the impression they all started with "4". Please try again.

Shane

Offline Len C

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Re: How to register your tools online (US/Canada)
« Reply #12 on: February 18, 2014, 01:06 PM »
Works now thanks

Offline Danny

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Re: How to register your tools online (US/Canada)
« Reply #13 on: February 18, 2014, 08:02 PM »
For the date of purchase, what should people enter in the case of a recall?  In my specific case, I purchased the ct midi in 2011, but following the recall of midi in Canada, I got a new CT 26 last year.  Of course, I don't have an invoice or receipt for that CT 26.  Does the 3-year warranty start on the day I got delivery of the new CT 26?

In the same train of thought, in the past I have payed for some tools but only to get them a week or two later because of back order.  Does the warranty expire 3 years after the purchasing date (for which I have a receipt) or the day I took possession of it (for which I have no receipt)?  I guess my bigger question is should something was to happen to my festool 3 years and 5 days after my purchasing date, would I be out of luck or would Festool have some flexibility?

Many thanks

Danny


[ Edited for language - Shane ]
« Last Edit: February 18, 2014, 08:03 PM by Shane Holland »

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #14 on: February 18, 2014, 08:06 PM »
Danny,

In the case of the recalls, your warranty is three years from the time of replacement/repair. No receipt would be necessary since we shipped you the tool(s) and have record of that.

Unlike some companies that might ding you the day after warranty expires, I'd say that we're pretty liberal with our warranty. In the exceptional case where you have a tool have needs to be repaired a week after three years from your purchase date and it was shipped to you, we'd take care of you. I think if you read some of the comments on the forum, you'll see that we take care of our customers.

Shane

Offline copcarcollector

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Re: How to register your tools online (US/Canada)
« Reply #15 on: February 18, 2014, 08:19 PM »
Shane - I just added my Kapex, a couple of things:

1) The first step says 'purchased on' and shows MM/DD/YY format, but the box you fill in requires MM/DD/YYYY format, just FYI.

2) Is there any way to register multiple tools at the same time, instead of completing one tool, then going back to step one for the next tool and so on? For those with a lot of tools to register, it might take a while.

THANKS for setting this up. It will be a great reference for many people I am sure. Will there be a way for people to print out their "inventory" easily so they can have proof for insurance records or claims?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #16 on: February 18, 2014, 08:23 PM »
Thanks, I corrected the date format referenced.

If you need to register additional tools, it keeps your personal information. So, you just need to enter serial number, purchase date and select the tool type. I think it goes pretty quickly, but if you and others feel it's too cumbersome, I can see about setting up something for bulk entries. I know that it might take some time to enter all of your previous purchases from the past 3 years, which I'd recommend, but most people will be entering new purchases which is generally one or two tools at a time.

I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane

Offline Danny

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Re: How to register your tools online (US/Canada)
« Reply #17 on: February 18, 2014, 08:32 PM »
Danny,

In the case of the recalls, your warranty is three years from the time of replacement/repair. No receipt would be necessary since we shipped you the tool(s) and have record of that.

Unlike some companies that might ding you the day after warranty expires, I'd say that we're pretty liberal with our warranty. In the exceptional case where you have a tool have needs to be repaired a week after three years from your purchase date and it was shipped to you, we'd take care of you. I think if you read some of the comments on the forum, you'll see that we take care of our customers.

Shane

Thanks....Would not expect anything less from Festool, but just wanted to make sure.

Danny

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #18 on: February 18, 2014, 08:32 PM »
I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane


 [popcorn]   [poke]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #19 on: February 18, 2014, 08:35 PM »
I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane


 [popcorn]   [poke]

Yes, I'm a slacker.  [crying]

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #20 on: February 18, 2014, 08:37 PM »
I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane


 [popcorn]   [poke]

Yes, I'm a slacker.  [crying]


And a very much appreciated one at that. 

 [smile]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Tom Bellemare

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Re: How to register your tools online (US/Canada)
« Reply #21 on: February 18, 2014, 08:53 PM »
Yes, I'm a slacker.  [crying]


Nah...
When I send Shane a spreadsheet to register tools, even when most people are having Holiday activities, he jumps on it.


Thanks,

Tom
Tom Bellemare
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Offline Deadskins

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Re: How to register your tools online (US/Canada)
« Reply #22 on: February 18, 2014, 09:47 PM »
That was actually quite painless!
Thanks
Ranny

Offline Ed Surowiec

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Re: How to register your tools online (US/Canada)
« Reply #23 on: March 20, 2014, 09:41 PM »
 [big grin]Sooo smooth thank you Shane . This was almost as much fun as buying a new FESTOOL.
Ed

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #24 on: March 22, 2014, 05:43 AM »
Shane:

It gave me the opportunity to register an older 'used' tool - which I did mostly to document ownership for a recall or whatever - but it doesn't give me an option to select as the seller a 'private party' or 'unknown' or 'other'. I am not sure what it SHOULD be, but there needs to be at least one more choice I think?

Otherwise it was smooth as an ETS finish!  ;D
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Offline neilc

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Re: How to register your tools online (US/Canada)
« Reply #25 on: March 22, 2014, 08:05 AM »
I registered my tools.  Very easy process.  Look forward to seeing a listing and the ability to edit or delete.

Couple of questions:  Where are serial numbers on Sysports and MFT/3 tables?  Where is it on the CMS?

It would be helpful to have a list of tools and their original release date.  That would help me at least on the purchase date.

Thanks!

Neil
« Last Edit: March 22, 2014, 08:15 AM by neilc »

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #26 on: March 22, 2014, 08:56 AM »
Couple of questions:  Where are serial numbers on Sysports and MFT/3 tables?  Where is it on the CMS?


The S/N for the MFTs and the CMS are on the inside of the frame.  Just turn them over on one side and you'll see the tag on the shorter end extrusions.  Can't help with the Sysports. 

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline neilc

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Re: How to register your tools online (US/Canada)
« Reply #27 on: March 22, 2014, 01:56 PM »
Thanks for the tip on locating the S/N, Sparktrician

Offline WarrenWeldon

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Re: How to register your tools online (US/Canada)
« Reply #28 on: March 23, 2014, 01:05 AM »
He Shane, can I text my copy of receipts or e-mail them in.
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Turned for Green St. Patty's day 2014,TS55REQ, TS75EQ, OF1400EQ,OF 2200, RO90, DF500+set W/8-10 Dom., 700XL Domizilla W/12-14 Dom. Kit, PSB300EQ+, LS30, LR32 Hole Kit, CT36E, CT48E, Kapex, Kapex UG Stand, LS30, ETS-125 , RAS, CMS GE set, CMT3,Centrotec 18+3, centrotec installers set, Rockwell Uni-Saw, Rockwell Uni-Plane, Performax 16-32, Jet 14 band saw W/re-saw extension block, Jet remote Dust Collector, Nitro Cellulose explosion proof Spray Booth. Pressurized shop with Door Mat switch and a big stack of Brazilian Rosewood !

Offline wow

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Re: How to register your tools online (US/Canada)
« Reply #29 on: March 23, 2014, 03:25 AM »
I just registered all my new goodies and it went flawlewssly even though I was on a (gasp!) PC out in the shop!

I especially like the pictures/icons for picking products for unedumacated people like me who have trouble reading. Kudos for a great design!
Trying to be one of the most helpful members on the FOG.