Author Topic: How to register your tools online (US/Canada)  (Read 95627 times)

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Offline mikeneron

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Re: How to register your tools online (US/Canada)
« Reply #90 on: July 01, 2014, 07:49 PM »
Nice work Shane!  Worked great.

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Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #91 on: July 01, 2014, 10:01 PM »
Nice work Shane!  Worked great.

Thank you, sir.

One suggestion for the "EDIT" or  "Update Your Tool Registration" page would be to clearly display name/image of the tool registration you are editing.


Daniel, good feedback. I'll get that added.

Offline NiteWalkerGR

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Re: How to register your tools online (US/Canada)
« Reply #92 on: July 01, 2014, 10:59 PM »
Great job with this Shane!  [big grin]

shopfestool.com isn't listed as a dealer though; I was planning on adding them since they're very close so I'd get my festool goodies next day most likely. [wink]

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #93 on: July 01, 2014, 11:03 PM »
I can fix that, the dealer is US Tool & Fastener, their website is shopfestool.com. Thanks for the heads up.

Offline SittingElf

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Re: How to register your tools online (US/Canada)
« Reply #94 on: July 02, 2014, 12:06 AM »
Shane,

Still no EHL 65 listing. (Bought mine new this year in USA)

Frank
Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Offline NiteWalkerGR

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Re: How to register your tools online (US/Canada)
« Reply #95 on: July 02, 2014, 01:14 AM »
Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]
I registered my domino on the 8th of June, did I make the cut?
I love hats.  [big grin]

Edit to add:
Can we only have two dealers?
I tried to add a third and when the page refreshes, only the original two are shown.
« Last Edit: July 02, 2014, 01:27 AM by NiteWalkerGR »

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #96 on: July 02, 2014, 09:52 AM »
shopfestool.com isn't listed as a dealer though; I was planning on adding them since they're very close so I'd get my festool goodies next day most likely. [wink]

Online dealers are now searchable by their website name.

Still no EHL 65 listing. (Bought mine new this year in USA)

It's under "Discontinued Tools".

I registered my domino on the 8th of June, did I make the cut?
I love hats.  [big grin]

Yes.  [wink]

Can we only have two dealers?
I tried to add a third and when the page refreshes, only the original two are shown.

You can have an unlimited numbers of dealers. Shoot me a PM or email with which dealer you're trying to add and I'll sort it out. I logged into your account and was able to add another dealer, but it may be something specific to the dealer you are trying to add.

Sorry for the short answers, I'm technically off work this week.

Shane

Offline NiteWalkerGR

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Re: How to register your tools online (US/Canada)
« Reply #97 on: July 02, 2014, 10:11 AM »
Thanks Shane, you da man. :-)
I'll worry about the  additional dealer after your vacation; no rush.

Get out there and enjoy yourself lol [big grin]

Offline BobcaygeonJim

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Re: How to register your tools online (US/Canada)
« Reply #98 on: August 05, 2014, 02:47 PM »

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Has anyone received their Festool Cap yet? I'm just curious to see what they look like.[emoji3]

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #99 on: August 05, 2014, 03:05 PM »

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Has anyone received their Festool Cap yet? I'm just curious to see what they look like.[emoji3]

I'd be willing to bet that they're dark blue, with "FESTOOL" in green across the front.  What do you think??? 

 [poke]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #100 on: August 05, 2014, 03:08 PM »
You nailed it, Willy!

There is a little made in America flag on the clasp in the back.

Offline BobcaygeonJim

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Re: How to register your tools online (US/Canada)
« Reply #101 on: August 05, 2014, 03:09 PM »
Lol, I know I know. I wasn't sure if it was the hat or wool cap and I could be wrong but I thought I read somewhere it was limited edition. Like I said just curious. [emoji6]

Offline Sparktrician

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Re: How to register your tools online (US/Canada)
« Reply #102 on: August 05, 2014, 03:12 PM »
Lol, I know I know. I wasn't sure if it was the hat or wool cap and I could be wrong but I thought I read somewhere it was limited edition. Like I said just curious. [emoji6]

They're so limited you haven't seen one yet.  The limited edition has a green propeller on the top and is about the size of a yarmulke. 

 [big grin]

- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline BobcaygeonJim

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Re: How to register your tools online (US/Canada)
« Reply #103 on: August 05, 2014, 03:13 PM »
That's the one I was hoping for!

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #104 on: August 05, 2014, 03:13 PM »
I believe there was an issue that delayed the first batch from going out promptly. I think they shipped about a week ago.

Just a standard ball-type cap, not wool.

Offline wilde737

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Re: How to register your tools online (US/Canada)
« Reply #105 on: August 19, 2014, 09:55 PM »
Shane,
I am trying to register my UG cart and the wings.  I couldn't get the website to recognize the serial number that is on the paperwork with the cart, and I can't find serial numbers for the wings.  Maybe these aren't able to be registered.
Thanks,
Steve

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #106 on: August 19, 2014, 09:57 PM »
I am trying to register my UG cart and the wings.  I couldn't get the website to recognize the serial number that is on the paperwork with the cart, and I can't find serial numbers for the wings.  Maybe these aren't able to be registered.

Steve, sorry for not acknowledging your other post about this. I intended to and got sidetracked today. I was consulting internally to determine the status of the UG. The UG is classified as an accessory in our system, not a tool. That's why it's not listed on the registration site.

Offline wilde737

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Re: How to register your tools online (US/Canada)
« Reply #107 on: August 19, 2014, 10:09 PM »
Thanks Shane, that's pretty much what I thought, albeit an expensive accessory!
Steve

Offline sae

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Re: How to register your tools online (US/Canada)
« Reply #108 on: August 29, 2014, 03:06 AM »
Shane,

I have a RO 150 FEQ-Plus I picked up in the recon sale, item no. 571560. I don't see it on the list, but I assumed the 571810 would be suitable since from what I see, the only difference is the T-LOC instead of the classic systainer (and 571560 isn't in the discontinued tools either). Says I need a 100000+ serial number, but mine has 4 leading zeroes of 8 digits total.


Thanks.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #109 on: August 29, 2014, 08:10 PM »
I have a RO 150 FEQ-Plus I picked up in the recon sale, item no. 571560. I don't see it on the list, but I assumed the 571810 would be suitable since from what I see, the only difference is the T-LOC instead of the classic systainer (and 571560 isn't in the discontinued tools either). Says I need a 100000+ serial number, but mine has 4 leading zeroes of 8 digits total.

The important thing is just selecting the correct model of the tool. The specific product # is less important for registration purposes.

Also, I will update the text accordingly, but it should accept your serial number, even with the leading zeros.

Shane

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #110 on: September 06, 2014, 03:49 PM »
I just wanted to share news about a new feature that will soon be coming to the website to make repairs even easier. You'll soon be able to initiate tool repair directly from the website. If you've already registered your tool(s), it will be super quick and easy since your shipping address and tool information will be prepopulated on the online repair form for you. Just another good reason to register your tools on our website. Also, if you upload your proof of purchase during the tool registration process, we'll already have that handy too if it's needed.  [wink]

If your tool is within the warranty period where we pay for return shipping, a UPS return label will be automatically generated for you as well. So, you just need to box up the tool, print the repair form and UPS label and off it goes. You'll get an automated email when we receive your tool at our repair center and another when the tool ships back out to you with tracking. You'll also be able to view repair status in your account on the website.

The whole process only takes a couple of minutes at most from start to finish. So, super easy.

Look for it to be added to the website in the coming weeks.

Offline Slartibartfass

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Re: How to register your tools online (US/Canada)
« Reply #111 on: September 06, 2014, 03:52 PM »
Shane, cool. A question. What about adding the option to request a box for certain items? I threw all mine away due to space issues. I think you already provide boxes on request. Malte

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #112 on: September 06, 2014, 03:54 PM »
Shane, cool. A question. What about adding the option to request a box for certain items? I threw all mine away due to space issues. I think you already provide boxes on request. Malte

Malte, good question. To my knowledge, the only tool that we provide a box for upon request is the Kapex. I'm not sure if there's a charge for the box or not. I'll talk to the repair department about this and see what we can do. For the other tools, any corrugated box will do.

Offline kfriesen

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Re: How to register your tools online (US/Canada)
« Reply #113 on: September 24, 2014, 02:16 PM »
Was there a deadline on registration to receive a hat ?

Just curious, I didn't get around to registering until Aug21.

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #114 on: September 24, 2014, 02:25 PM »
Was there a deadline on registration to receive a hat ?

Just curious, I didn't get around to registering until Aug21.

Welcome to the forum. No finite deadline, but when we run out of hats, there will be no more offered. You should receive a hat.

Offline jacko9

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Re: How to register your tools online (US/Canada)
« Reply #115 on: October 18, 2014, 08:22 PM »
Shane,

I love the new hat and now that I have four Festool hats and four Festool tee shirts, I look like a walking Festool poster board [wink]

Thanks for the new style hat.

Jack

Offline AIPDX

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Serial on Domino 500?
« Reply #116 on: November 04, 2014, 10:44 PM »
Shane, I registered almost all my tools, but have a question about Domino. The sticker on the systainer with my Domino 500 (purchased in June of 2014) has three numbers which look like serial:

(01) 04014549....
(11) 2014...
(21) 00498623...

Which number of these three I should use as serial for registration? Is any of them the correct serial?

Offline Festool USA

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Re: How to register your tools online (US/Canada)
« Reply #117 on: November 04, 2014, 11:01 PM »
Have you looked on the Domino itself? The label should have the serial number marked with S.Nr.

Just a note that our tools are moving from an 8-digit number to a 16-digit number. I'm not sure which tools have transitioned at this point. With the 16-digit serial numbers being so new, I also don't have a good sense of how they are looking. The 8-digit serials usually started with a 0, 1, 4 or 8.

Offline AIPDX

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Re: How to register your tools online (US/Canada)
« Reply #118 on: November 06, 2014, 02:14 AM »
Thanks, Shane! Yes, I found the correct serial on the tool itself. Now it is all clear.

Offline Billy D

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Re: How to register your tools online (US/Canada)
« Reply #119 on: November 11, 2014, 11:48 AM »
Shane,
Do we register the 40% tools as well or are they already registered as you shipped them out?

Thanks
Bill