Wait for the JMB torture test ... 

We'll see if there's any blade deflecting while cutting circles in three inch plate steel !

Really though, I'd hold back after all of the hooha on the 400 ... at least unless you get one to review.

(all said, I'm happy with my 400 - thus far)

I am curious to see how good this one will be, and if PS400's that are brought in for repair will get the new parts installed.
So long i will hang on to my PS400 and get it upgraded if possible.

Is Festool going to call "time" on the Carvex fiasco and offer the up grade( to what looks like a far supperior blade guide arrangment)

FREE OF CHARGE to all their customers that got stuck with the flawed original ?

DONT HOLD YOUR BREATH BOYS


FOR ONCE WHY CANT FESTOOL DE. USE THIS FORUM TO ADDRESS THIS LONG STANDING ISSUE AND SHOW THAT THEY HAVE THE SAME COMMMITMENT TO CUSTOMER SERVICE THAT FESTOOL USA HAVE.

AS I SAY DONT HOLD YOUR BREATH

Why 2 threads running on this? Search anyone

The other thread started with some speculation or 'hot news' and then became rather random. This thread started with a specific question asking if anyone had tried the new machine and what they think of it. It was not intended to provide yet another opportunity for Carvex 400 sad tales.

Peter

My only worry about the Carvex 400 being classed a 'junk' is that it may be a relatively small number of people who have these 'rogue' machines. I am not trying to defend Festool, far from it, but I always aim to be fair. Has anyone asked Festool, or a representative sample of dealers, what percentage of old Carvex models were returned either for money back or for repair? If one were to read the various Carvex threads that have been here over the time that I have been a member you might think that 95% of the Carvex models produced were faulty. Human nature tends to ensure that on a forum like this the bad stories come to the fore and the satisfied tend not to bother getting involved.

But you are right, we have to get used to the fact that we are bound to be reminded, time and again, about the 400 series.

If anyone in the UK feels strongly about this then for a £5 fee one can lodge a freedom of information request to Festool UK asking what percentage of models sold have been returned. I suspect the figure will be much lower than some would be prepared to believe.

Peter

Peter I can put my hands on two carvex one is six months old and the other three months approx, both owners hate the jigsaws and the one that is three months old has been back to festool for repair and had the updated electronics ect.

both machines are now not being used, the later in favour of an old Bosch unit.

while the sample group is very small dissatisfaction is 100%

I do have a good number of festools and I am very happy with the tools, hard to find fault infact, but what does worry me is the company's apparent reticence to remedy the problems for psb400 owners and how this might affect my planed purchases.

I was a bit surprised by Peters statement,as I thought is only applied to governmental stuff what Peter is talking about is sensitive commercial stuff still might have been interesting

For all the posts since my last one - yes I think that you are all dead right. To have 2 Carvex machines faulty (out of 2) is pretty bad and I like to think that this is the single driver behind the new release - boy would I be nervous if I were the designer of the new 420!

That freedom of information thing is probably as you have stated but I have a sneaking feeling that there were some ways it could apply if it affected your rights as a customer.

Thanks for your help guys.

Anyway,

Has anyone either tried one or seen one demonstrated yet? I spoke to my friendly dealer a couple of days ago and he thinks that it may be September before the UK machines hit the streets.

Peter

I think you stick up for festool a lot thats just what I think.  As im pretty sure you think I knock festool far to much but like you said you try and be fair as I believe I try and be fair also but from different sides.  You try and just show all the good points and disregard the bad as I try and show all the bad points if they over rule the good points.


Even now saying the Carvex cant be that bad and you will be surprised that their wont be that many bad 400 series returned by customers makes me laugh. If a company has gone out of its way to redesign the SAME tool to me it says it all the previous model was crap simple .


JMB

Gotta say I agree with JMB.  I love most of my Festools but when a tool is bad I like to say it is bad & the 400 is total JUNK.

I call a spade a spade & won't gloss over the bad points.

They wouldn't release an updated model this soon unless they had too.  Peter, if you want I will send you mine to review before I put it back to TTS, but you would have to promise to do an "Honest" review 

Right, I think everyone knows how I feel about the 400 so I am going to go away now 

id like  to see that review.
i dont think we have actually seen a video showing all those issues  properly.
im with jmb and wood guy. i want an honest review. i want to see both sides of a tool so i can judge if it will work for what i want it for. i am glade that these issues were stated becase i nearly bought the 400 but because of the honest reviews i bought a trion instead.
even if only 10% had issues that is a serious problem. in my opinion they should be replaced with the 420  straight away so that they can be tested properly. so that those with issues can compair the new one to the old one.
i will wipe the slate clean  on the 420  and let it stand for itself

i didnt get the 18 volt post either

Thanks JMB.

Peter

I think its safe to say that everyone who posts regularly on this site enjoy the innovation and quality of Festool equipment. That being said, everyone strikes out once and a while. no system is perfect and I feel the intelligent consumer is aware of that fact. if someone is researching this new saw with interest in purchasing, I think its fair to advise them of why this particular model was released in the first place.

 carvex was never released to the north american market so I never got my hands on one to try for myself so its important to hear bad experiences along with the good.

 quite satisfied with the trion so no need to upgrade, might be interested in a cordless model though if issues are fixed with this new model.

OK I'm gonna say it, as far as a "high end" jigsaw goes, I think mafell looks to be the better thought out tool. I cannot justify its expense for my needs at this time.

the only reason I bring mafell up again is I feel they are Festool closest competitor in the high end market and I personally would love to see both companies Duke it out in the product design and manufacturing department. then I can just reap the rewards of hard fought innovation

Peter,

I am sure that Nick will come around and answer your question about improvements, but Nick unfortunately was a recipient of Kapex saws that had a severe scraping problem that would at times cause the mitering action to be almost impossible if I remember correctly.  That issue was addressed after the initial roll out.

Peter