Author Topic: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!  (Read 1025 times)

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Offline mickmick

  • Posts: 43
Having spent considerable money on an of1400 and now the lr32 system, I find that coming to use the two tools, there is no 8mm collet provided with the of1400 to use any of the cutters provided with the lr32 jig.
Really really unimpressed with this festool.
How much does an 8mm collet cost a large company like festool?
How much do disappointed customers cost a company?
A lot if you express that disappointment to others in the trade...
“Pain and suffering are always inevitable for a large intelligence and a deep heart.”
― Fyodor Dostoyevsky, Crime and Punishment

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Offline mickmick

  • Posts: 43
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #1 on: April 10, 2019, 12:25 PM »
After a search I now see the 8mm collet costs £50!
“Pain and suffering are always inevitable for a large intelligence and a deep heart.”
― Fyodor Dostoyevsky, Crime and Punishment

Offline threesixright

  • Posts: 166
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #2 on: April 10, 2019, 12:53 PM »
After a search I now see the 8mm collet costs £50!

Are you sure? Mine did. Is there a P/N printed on it? can't find it.

But measuring, I got a 12mm and 8mm collect in the systainer. Its on the rightside just under the fence.There are slots to hold 2 collects.The 12mm was installed, the 8mm sits there waiting ...  [tongue]

 Sure its not in?

Offline mickmick

  • Posts: 43
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #3 on: April 10, 2019, 12:59 PM »
Mine comes with a 12mm and a 6mm :-\
“Pain and suffering are always inevitable for a large intelligence and a deep heart.”
― Fyodor Dostoyevsky, Crime and Punishment

Offline Frank-Jan

  • Posts: 1029
  • Dutch Canadian living in Belgium
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #4 on: April 10, 2019, 01:09 PM »
According to the festool.co.uk site. It comes with 1/2" and 1/4" collets. (I got mine in the Netherlands, and it came with 8 mm and 12 mm. link to of 1400 on festool uk site

Offline elfick

  • Posts: 503
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #5 on: April 10, 2019, 01:11 PM »
In the US we get 1/4, 1/2, and 8mm.... but no side fence.

Offline mickmick

  • Posts: 43
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #6 on: April 10, 2019, 01:56 PM »
Shambles
Kind of thing I would expect from a really budget manufacturer.
“Pain and suffering are always inevitable for a large intelligence and a deep heart.”
― Fyodor Dostoyevsky, Crime and Punishment

Offline Doug S

  • Posts: 416
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #7 on: April 10, 2019, 02:14 PM »
It is a bit cheeky.

Remember my mate moaning after he bought his CSX drill for £200 that he had to spend another £25 on a decent bit holder as the one that came with it was rubbish.

Offline Phil Beckley

  • Festool Employee
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  • Ask the question, and get the discussion going...
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Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #8 on: April 10, 2019, 05:30 PM »
Hi
Initially all the routers into the U.K. were supplied with metric collets....and all complained that we did this - so it was decided that specific with the U.K. use of imperial size cutters the routers would be supplied with imperial collets hence the difference to Europe supplied machines
Rg
Phil
Festool U.K.
Festool U.K Employee | Festool UK Website


Offline Mario Turcot

  • Posts: 828
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #9 on: April 10, 2019, 06:30 PM »
I have both, the OF 1400 & the LR 32 System. The OF 1400 came with 8mm and 1/2" collets. The LR 32 came with two bits both 8mm shank.

I also have 2 Dewalt, Makita and a Ridgid routers. All of them came with a single collet.
« Last Edit: April 10, 2019, 06:32 PM by Mario Turcot »
Mario

Offline Doug S

  • Posts: 416
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #10 on: April 10, 2019, 07:08 PM »
In Festool UK defence I have had my OF1400 since it came out and have never had a need for an 8mm collet, it is not a size we use here. 

In mick mick defence it sounds like they get one in the rest of Europe and America so would be nice if we got one or at least got one with the LR 32 kit, after all it is a "system".

You don't get a side fence in the US, now I am confused  [blink]

Online Peter Halle

  • Global Moderator
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  • Posts: 11848
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #11 on: April 10, 2019, 08:29 PM »
Everyone reading here should note that the items supplied with with the routers might vary based on location.

So to just read that "he got this but I didn't" without knowing about where people live might lead to wrong impressions.

Peter

Offline mickmick

  • Posts: 43
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #12 on: April 11, 2019, 04:05 AM »
The fact that a festool employee and a moderator have stepped into this thread is ample evidence of how embarassing it is for festool to sell a £500 jig (lr32) designed to work with a £400 router and because you're in the Uk, we will skimp on providing the collet needed for the system to work.
£50 is also an extortionate amount for a collet.
It is a complete pain to have to order this extra part and wait for it to arrive before continuing with the work at hand.
These ridiculous cost cutting inconveniences to customers are the kind of practise I associate with cheap manufacturers like Draper or Silverline, and not a premium tool manufacturer like Festool.
At the very very least Festool should make it clear at the point of sale of the LR32 that other parts are needed for the system to work.
But Festool see them as extras and the customer will have to work out and pay for seperately  ::)
« Last Edit: April 11, 2019, 04:30 AM by mickmick »
“Pain and suffering are always inevitable for a large intelligence and a deep heart.”
― Fyodor Dostoyevsky, Crime and Punishment

Offline Doug S

  • Posts: 416
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #13 on: April 11, 2019, 04:24 AM »
On Axminster website the LR32 has a review saying it is a fantastic bit of kit but the reviewer has a moan about needing the 8mm collet extra.

Offline threesixright

  • Posts: 166
Re: OF1400 and LR32 - why doesn't of1400 come with an 8mm collet?!
« Reply #14 on: April 11, 2019, 04:43 AM »
Seems to me people here are comparing apples and oranges.

Maybe the US kit comes without the collet, but the kit is also much cheaper then here in the EU.
  • EU - EUR 765 (2 collets)
  • UK - GBP 686 (2 collets)
  • US - USD 600

Website in the US seems a bit wanky, missing picture of what you get.