Author Topic: Festool UK - Service.  (Read 601 times)

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Offline Distinctive Interiors

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Festool UK - Service.
« on: December 22, 2017, 06:31 AM »
I had to send one of my tools into Festool Service UK. Its the first time I have had to send anything in. The OF2200 was still under warranty and I booked it in online via the MyFestool portal on Saturday. The tool was collected on Monday and returned to me 15mins ago.

@Phil Beckley   Excellent service, helpful service staff, kept me informed as to the progress of the repair, tool with Systainer very well wrapped up for shipping back to me.

Very Happy!  [big grin] Please pass on my thanks to the relevant people Phil.

Best Regards, Tim.
« Last Edit: December 22, 2017, 06:34 AM by Distinctive Interiors »

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Offline sospan

  • Posts: 15
Re: Festool UK - Service.
« Reply #1 on: December 22, 2017, 06:54 AM »
One of the main reasons I switched from DeWalt to Festool was the back up and service.

I have spend tens of thousands on DeWalt over the years. I never had a product catalogue, invite to an event etc. And when tools develop a fault, it turns out that the DeWalt "service centres" have no capability to repair tools they just package them up and send them off.

With most tools we have multiples so when one fails we can keep on working. However, it is the time spent on administration, chasing the repair and getting the tools back that gets to be a problem. On the rare occasion we had a problem with a Festool item it has been collected and returned within a few days without any issues. 

Even if it is a technical question the staff at the contact centre are very knowledgeable about the the range and how to use them and if they don't have the information I get passed on to the technical team. I don't have a dealer within 50 miles of where I am but have the benefit of a regional rep whom will come on site and answer questions, demo tools etc.

really can't fault the service so far


Offline Phil Beckley

  • Festool Employee
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Re: Festool UK - Service.
« Reply #2 on: December 22, 2017, 07:03 AM »
I had to send one of my tools into Festool Service UK. Its the first time I have had to send anything in. The OF2200 was still under warranty and I booked it in online via the MyFestool portal on Saturday. The tool was collected on Monday and returned to me 15mins ago.

@Phil Beckley   Excellent service, helpful service staff, kept me informed as to the progress of the repair, tool with Systainer very well wrapped up for shipping back to me.

Very Happy!  [big grin] Please pass on my thanks to the relevant people Phil.

Hey Tim
  Thank you for the feedback and I have passed this on to service team  [thumbs up]
rg
Phil

Best Regards, Tim.
Festool U.K Employee | Festool UK Website


Offline jobsworth

  • Posts: 4637
  • Burger Babe Says: I Even Buy Green Bananas
Re: Festool UK - Service.
« Reply #3 on: December 22, 2017, 08:49 AM »
thats the experiance I had w FT UK.
Loving the Calif sun....

Offline mrB

  • Posts: 420
Re: Festool UK - Service.
« Reply #4 on: December 25, 2017, 08:05 PM »
Thanks for posting. Nice to see the other side of the coin for a change.
there's nothing like the right tool for the job