Author Topic: Tool registration and account info?  (Read 2949 times)

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Offline Carpe Diem

  • Posts: 14
Tool registration and account info?
« on: April 30, 2017, 10:09 AM »
Can anyone direct me to the correct webpage to register tools? I can't seem to find the webpage to login into my Festool account either (other tools already registered in the past). It is for Canadian registration but I don't think that matters.


Thanks

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Offline Runhard

  • Posts: 786
Re: Tool registration and account info?
« Reply #1 on: April 30, 2017, 11:59 AM »
It is under the "service" tab. It is in the middle of the page to the right.

https://www.festoolcanada.com/service
Daniel

Offline Carpe Diem

  • Posts: 14
Re: Tool registration and account info?
« Reply #2 on: April 30, 2017, 12:40 PM »
Okay thanks. I registered my most recent purchase but I am not able to login to see my past purchase or current registrations. Seems weird, previously we could login to our account, upload receipts and view our history.

I want to login to make sure I have registered all my tools. I think I am missing one or two.

Festool, please bring back the login registration system or make it easier to find!
« Last Edit: April 30, 2017, 12:44 PM by Carpe Diem »

Offline woodvkk

  • Posts: 90
Re: Tool registration and account info?
« Reply #3 on: April 30, 2017, 08:15 PM »
Okay thanks. I registered my most recent purchase but I am not able to login to see my past purchase or current registrations. Seems weird, previously we could login to our account, upload receipts and view our history.

I want to login to make sure I have registered all my tools. I think I am missing one or two.

Festool, please bring back the login registration system or make it easier to find!

Yes I noticed this as well when registering my CXS and pro5. This must have just happened over the winter.

Offline ear3

  • Posts: 3545
Re: Tool registration and account info?
« Reply #4 on: May 02, 2017, 06:53 AM »
The best thing about the old configuration was that you could see in an instant the remaining warranty time on your tools.  It's on us in the meantime to keep track of this.  But yeah, among the many head scratchers of the revamped Festool site the fact that they didn't recreate the accounts.  Bizarre.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS-EC 150/3 • ETS 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • RS 2 • HL 850 • Vecturo OS 400 • CT 26 w/Long-Life Bag and BT module • CT Sys w/Long-Life Bag • MFT/3

Offline c_dwyer

  • Posts: 135
Re: Tool registration and account info?
« Reply #5 on: August 23, 2017, 09:27 PM »
Does anyone know if there are any efforts underway to restore our ability to see what tools are registered and the time remaining on the warranty? It seems this issue has gotten quiet since Edward's post. @TylerC, any way of checking on this for us?
Thank you!

Offline Bob D.

  • Posts: 786
Re: Tool registration and account info?
« Reply #6 on: August 23, 2017, 09:33 PM »
I wish they would get this fixed. I have no idea what I have registered and what's not registered at this point. Can't see anything I bought years ago nor can I see all the tools I have bought this year.
-----
It's a table saw, do you know where your fingers are?

Offline Gregor

  • Posts: 793
Re: Tool registration and account info?
« Reply #7 on: August 24, 2017, 05:22 AM »
When registering tools on the german site I get a mail with a PDF of the warranty certificate - that can be filed on the computer or turned into a dead tree to file in a physical folder.

Nevertheless, as the german site still has the 'my Festool' list of my machines I prefer that as the starting point in case I need to look at the EKAT for a spare or to find the part# for a consumeable. I would also still use the old page design would I have the choice as it IMHO was way better in usability compared to the new one that is designed toward mobile devices and sucks on a desktop (and in general) as it gets in the way between you and the information you seek.

Hope all others will get 'my machines' back soon, removing it without replacement was a blantantly unprofessional move.

Offline TylerC

  • Festool USA Employee
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Re: Tool registration and account info?
« Reply #8 on: August 24, 2017, 08:20 AM »
The login feature will be returning in a few months. Based on the most recent timeline that I've heard, I'd estimate February or so. In the meantime, you can send me a message, and I'll send you a spreadsheet with all of your registrations.

@Bob D. and @Carpe Diem: I've found your registrations, and I'll email you each a spreadsheet with them.

EDIT: @Carpe Diem - I just realized that I already sent you your list. Let me know if you need anything else.
« Last Edit: August 24, 2017, 08:32 AM by TylerC »

Offline Gregor

  • Posts: 793
Re: Tool registration and account info?
« Reply #9 on: August 24, 2017, 09:49 AM »
The login feature will be returning in a few months. Based on the most recent timeline that I've heard, I'd estimate February or so.
Yes, later this summer we will launch a My Festool section of the website that will allow you to view your registered tools.
Februar what year?

Offline TylerC

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Re: Tool registration and account info?
« Reply #10 on: August 24, 2017, 09:50 AM »
@Gregor Yes, it was pushed back from summer to early next year.

Offline Bob D.

  • Posts: 786
Re: Tool registration and account info?
« Reply #11 on: August 24, 2017, 05:34 PM »
Thank you Tyler for the spreadsheet list of my tools.
-----
It's a table saw, do you know where your fingers are?

Offline PaulH99

  • Posts: 109
Re: Tool registration and account info?
« Reply #12 on: August 25, 2017, 09:27 AM »
@TylerC I'm asking this question as a software engineer with 20+ years of experience: How hard can this registration site possibly be?!?

There are three pieces of information to prompt the user for: contact information (which the site likely already has if the person signed in with their account), information about the tool being registered (model, and the two serial numbers) and a scanned image of their receipt. Start-to-finish, this project is 4-6 weeks of full-time work, including testing.
-Paul
CT 26 • DF 500 • ETS 125 • KS 120 • OF 1400 • PS 420 • RO 125 • TS 55 R

Offline TylerC

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Re: Tool registration and account info?
« Reply #13 on: August 25, 2017, 10:20 AM »
@PaulH99 I'm not part of HQ's IT team, so I can't say for sure. But my understanding is that this is a much more complex set-up in part because it's tied into 20+ websites across numerous countries and languages. It will also be part of the upcoming tool repair process and several other projects. You're right that as a stand-alone piece, it's relatively simple. The issue is that it's not a stand-alone piece.

Offline Gregor

  • Posts: 793
Re: Tool registration and account info?
« Reply #14 on: August 25, 2017, 04:27 PM »
@PaulH99because it's tied into 20+ websites across numerous countries and languages.
Number of sites should be irrelevant as that's just configuring that this URL should serve in that language these users (which auth database to use) with the their machines in that database.

Even a one-man webshop should be able to do that in a single digit number of weeks when starting from scratch with a PDF containing mockups of how it should look at the end. This is not rocket science, hasn't been for at least 10 years.
Quote
It will also be part of the upcoming tool repair process and several other projects. You're right that as a stand-alone piece, it's relatively simple. The issue is that it's not a stand-alone piece.
If it's that big of a project - why isn't (and wasn't already) the old page reinstated for the time being? They should be able to pull it from a backup and put it online within a day or two, three at max if they're busy with meetings. In case that's 'not possible' for some BS excuse: hire competent people - or in case you have them already (not convinced so far, but willing to give them the benefit of a doubt) get rid of the roadblocks in their way (and what/who puts them there).

Sorry, i have a complete lack of understanding how an international operating company can disconnect enduser service interfaces for whole countries without having the replacement coded, tested and ready to be switched live. Did Festool outsource the website job to a cheap coding labor country? Asking as the symptoms would fit...

Additionally: Could it be that the lack of 'my Festool' is one factor leading to the recent complaints about the phone service currently being sub-par, as the work that a robot provided to the users now has to be done by a human, wasting time of your supporters?

Offline Peter Halle

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Re: Tool registration and account info?
« Reply #15 on: August 25, 2017, 07:14 PM »
I continue reading more and more aggressive language in this thread and at days end it is all about convenience.  I totally agree that having a feature or function and then not having it is like offering a cookie and then pulling it away, but ...

Warranties are being honored if needed.  Owners sould always keep track of their purchase and registration materials and here in the US you don't even need to register your tools to have warranty coverage.

I am not a Festool employee nor ever have been one. [sad]  But what I can tell you is that Festool USA was set up originally to be separate in many ways from Festool international.  Perhaps in the earliest days it was like "sink or swim".  The IT functions were separate.  The accounting system was separate.  The websites were different.  We got supplemental manuals.  We got the FOG.  We got end user training classes.

Festool USA is now much more integrated with Festool international.  In the past year we have read here about software changes, telecommunication changes, service changes, website changes, expansion of facilities, expansion of sales, whole bunch of new faces, etc.

In the past and even currently we have and do read about similar issues in other parts of the world.  I have literally sat here reading posts and pounded my head on the kitchen table about various snafus and also the extended time frame to solve. But at the end of the day I just grab a tool and do what I need to do and trust that if I ever need service or customer support (P.S. I don't get preferential treatment and in ten years I have only had 1 warranty or service issue (Syslite)) it will be there.  Do I have the expectational that it will be at the same elevated level as it once was?  Nope.  Unfortunately nope.  But ok Nope.

Peter

Offline Nat X

  • Posts: 231
Re: Tool registration and account info?
« Reply #16 on: August 27, 2017, 10:30 PM »
@TylerC I'm asking this question as a software engineer with 20+ years of experience: How hard can this registration site possibly be?!?

There are three pieces of information to prompt the user for: contact information (which the site likely already has if the person signed in with their account), information about the tool being registered (model, and the two serial numbers) and a scanned image of their receipt. Start-to-finish, this project is 4-6 weeks of full-time work, including testing.

The European software industry still looks like this:


Offline c_dwyer

  • Posts: 135
Re: Tool registration and account info?
« Reply #17 on: December 14, 2017, 06:56 PM »
Hi @TylerC, are we any closer to getting the tool registration issue resolved?

I went to register my new purchase today (yay!), and the registration page is nowhere as useful as it used to be. If I recall correctly, we would sign in (and not have to enter the name, address, etc.), then pick the tool from the lineup vs. squinting to figure out what the T-Nr is for that particular model and enter the S-Nr.  Also, the site used to let us upload a pdf of the receipt, and also provided us with an "at-a-glance" of what we have and the date(s) of purchase/warranty expiration.

The current system has us enter all the info (name/address), and push submit to the netherworld.  If we want to know what we have in there, now we send you a pm to to download the data and produce an Excel file, which (I'm sorry) is not as user friendly as it could be. In my spreadsheet from the summer, one tool shows up twice and one router is the wrong model. The last time I tried to use the current registration, it was to enter another router which I have no idea whether it took. In the past, we could go back in and correct stuff without bothering you, which would be really handy for everyone, including yourself.

I know this is a P.I.T.A., but can you please send yet another shot (or two, or three) over the bow at corporate on our behalf to get the registration system back the way it used to be? It's not a hard fix by any means.
Thank you!

Offline jjowen

  • Posts: 85
Re: Tool registration and account info?
« Reply #18 on: December 14, 2017, 09:17 PM »

The European software industry still looks like this:

Erlang : The Movie

Hey, cut the sarcasm. I am currently working on a project at a tier-1 network services provider and the software we have deployed is principally written in Erlang.
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Offline TylerC

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Re: Tool registration and account info?
« Reply #19 on: December 15, 2017, 08:18 AM »
@c_dwyer - It's getting closer, but I don't have an official date yet. Believe me, it's taken considerably longer than initially planned.  I've manually pulled countless registration lists for people this year, so I'm more anxious than anyone to get this live again. I understand that this has been a frustration for people this year, and we'll hopefully have it fixed shortly.

Offline c_dwyer

  • Posts: 135
Re: Tool registration and account info?
« Reply #20 on: December 16, 2017, 10:40 PM »
Thank you @TylerC! Yes, I'm sure it is a pain to have to run the queries, especially being the point person for having to do that. Hoping for a fix soon, for your benefit and those who want to go back in on occasion to check.

Thanks again!