Author Topic: What Festool Dealers Do You Like? Dislike?  (Read 55283 times)

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Offline LeoBel

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Re: What Festool Dealers Do You Like? Dislike?
« Reply #90 on: March 15, 2012, 08:52 PM »
I live in the midwest. Now that I am retired, I use my assortment of Festools more now than ever, but when I find I need something, I generally need it "NOW" not in 2 weeks! My experience has been limited to 2 major suppliers for major purchases (Sanders, saws Domino, and routers) and a few minor purchases from others (sand paper etc). My major purchases came from AceToolOnline and McFeelys.
Acetool is in New York - far from Illinois but I have had good luck with speaking to some one who is familiar with the products AND has made deliveries as promised.

McFeelys is another story completely! Although they are only about 120 miles away (you could call them my local supplier), I basically have been SCREWED by them twice and have no intension of going back. The first time was when I made a $400 order. I ASKED them to check stock and make sure the items would ship. Well they did NOT. The order came in in drips and drops and I finally ended up cancelling the rest and re-ordering from Acetoolonline!

The second time was just recently. I made a $500 plus order online from Mcfeely's. I called to make sure I items were "In Stock". They said they were and because my order was over $150, the shipping was free. I ordered ON LINE and received a receipt ON LINE. Two days later, I checked my credit card and they had charged an "UNORTHORIZED" shipping charge. When I called them, they said that the FREE SHIPPING did NOT apply to the item I ordered! I asked them to delete the charge because I explained that their site SAID the shipping was free. They would NOT reverse the charges

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Online Peter Halle

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Re: What Festool Dealers Do You Like? Dislike?
« Reply #91 on: March 15, 2012, 09:38 PM »
As a customer who has dealt with McFeely's for more than twenty years, I am surprised to see your post.  I would suggest that you contact them directly and ask to speak to a supervisor or higher.

I have had nothing but stellar service from every Festool dealer I have dealt with including the one you have had issues with.

Peter

Offline jacko9

  • Posts: 2372
Re: What Festool Dealers Do You Like? Dislike?
« Reply #92 on: March 15, 2012, 09:59 PM »
I've had nothing but very good experiences from Festool Dealers.  I first used Beaver Tools and spoke to the owner for his advice on my Domino Joiner purchase.  The owner (John - I think [eek]) talked to me about bundling the domino with a dust collection system and a tenon assortment.  That purchase was a great experience and his recommendations were right on.

I went back to Beaver tools for my PS300 EQ Jigsaw and blades and was very satisfied with that purchase.

After joining the FOG forum,  I decided to look at a sander replacement and went to a local supplier (Japan Woodworker) and spent hours with the ETS 125, 150/3 and RO90.  I purchased the 125 with assorted sanding disks but after two weeks, I went back and traded my 125 for the 150/3 and I added the RO 90.  My experience with Japan Woodworker was also very good.

Recently I purchased a Sys-Port and systainers with sanding disks from Tom Bellemare and again for more Platin 2 disks.  A very excellent purchasing experience.

I also recently used McFeelys to purchase a sortianer with a screw assortment, a very nice combination.

Bottom Line, Festool dealers are very professional people and I won't say a bad word about any of them.

Offline ccarrolladams

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Re: What Festool Dealers Do You Like? Dislike?
« Reply #93 on: March 15, 2012, 10:15 PM »
Several Festool dealers have treated me very well. I have never purchased Festools from a dealer who I felt was indifferent or who attempted to seem knowledgeable while forgetting teachings during dealer class.

My primary Festool dealer is Eagle Tools of Los Angeles, owned by Jesse Barragán, who has been one of my favorite woodworking experts for about 30 years. It also happens that his brother Ruben has been my go-to industrial/commercial plumbing contractor as long. My first sip of the green Kool-Ade back in 2006 was shortly after Jesse opened his current location including a massive inventory of Festools.

My memory is that in early 2006 Anderson Plywood of Culver City and Austin Hardwood and Hardware of Santa Ana were already Festool dealers. I had been buying cabinet material from them for quite some time. They are lovely folks and have excellent Festool specialists on staff, but I do not remember every buying any thing Festool from them.

Currently there are many Festool dealers in Los Angeles and Orange Counties. Except for the three I have mentioned I have not encountered anyone working for the other stores who convinced me they could safely plug in a Festool.

Allen Kingsley is the Southern California Festool rep I have known the longest and trust like a brother I like. I know I met Allen when he worked for Anderson Plywood, but it could be that by 2006 Allen had joined Festool as a rep.

Several folks told me about Jay Andrews out in Palm Desert, CA a few miles east of Palm Springs. Originally Jay and I had communicated because he owns a very sophisticated woodworking shop. Before I opened my own shop I rented space from people like Jay, and I sourced specialized services. Then on FOG I read that In Touch International was opening The Festool Store in Palm Desert. I sent them an e-mail and that was how I learned this is another Jay Andrews business. I have attended several events at their marvelous store, still devoted to Festool. All of their staff have been trained by Steve Bace and could work as Festool reps. They have an excellent website besides the physical store, so sometimes they have been able to UPS me supplies very fast. "Aldo" is the primary FOG contact for The Festool Store. A super fellow.

On-line at a greater distance is Tom Bellemare in Austin, TX owner of Tool Home. Tom sells a lot of Festools and knows them well enough he could work in my shop if I could afford him. He also sells many other lines of quality tools. On those rare occasions when I run out of something Festool which is not in stock at Eagle Tool or The Festool Store, my next phone call is to Tom.

Bob Marino has also given me good service the couple of times I ordered from him. Because I run a California based business, I have to pay use tax if sales tax was not added to invoices. Therefore it actually costs me some accounting time when sales tax is not part of the dealer's invoice. I appreciate that Tom B understands this and is willing to collect the California sales tax.

A retired fellow in a Festool class I attended was then working part-time for a chain which sells Festools. That fellow knows Festools, but the same cannot be said for anyone working in branches of that same chain where I have shopped. Heh, I own a large and prosperous cabinet shop, so I have accounts with a whole lot of cabinet hardware wholesale suppliers. Trust me, I can detect BS a mile away, so such chains do not impress me.

On a trip in late 2010 I had a free day. I also happened to be in need of a Tru-32 tape measure, the ones with metric and Imperial, plus a blue dot every 32mm. So when I saw a store selling Festools I figured I would look around and by the tape measure. Well, yes they had a few Festools, but none set up for demonstration. They sold large woodworking machines. A sales person was explaining a bandsaw to a couple. Nothing being said about the saw made any sense. I was the only other non-employee in the store and that day I was wearing a suit. After a half hour no sales person offered to help me.

I waited at the counter until another sales person approached me. I asked about Festools and was told the person selling those was away. So I asked about the tape measure. Although there was a display of Tru tape measures on the wall behind the counter, the sales person talking to me had to asked two other sales folks, despite my pointing to what I wanted. Apparently none of them knew where to find anything or the features of any of their inventory. Nevertheless I did buy the Tru-32 from them that day and vowed I would never spend a dime with that store or others in the small chain ever again.

Dealers like that must make it frustrating for jay, Jesse, Tom and Bob!

Offline Wim

  • Posts: 286
Re: What Festool Dealers Do You Like? Dislike?
« Reply #94 on: March 17, 2012, 01:25 PM »
I have only good experiences with the Festool dealers. In Holland I did business with 3 different dealers in my hometown. From one dealer I bought my "big stuff". My sole transport was a bike and one of the sales persons dropped the boxes off after working hours and carried them 2 flight of stairs up into my house. For smaller stuff like saw blades or dust bags I had to go sometimes to another dealer because some dealers did not stock the material I needed.
In the USA I ordered my "big stuff" from Bob M. because of the praise on this and other forums. And he deserved the praise. For my smaller stuff I went to the local Woodcraft. I did not expect that everybody there would know everything about Festool but they always had somebody who knew something and together we could work things out. And they were always very friendly.
Regarding Festool I had no bad experiences.

Offline Kev

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Re: What Festool Dealers Do You Like? Dislike?
« Reply #95 on: March 17, 2012, 03:16 PM »
Usually in this case, service comes down to an individual. That said, training and management needs to ensure individuals reflect the right principles and values.

A short related story ...

I was quite a distance from my local dealer and drove by a tool shop displaying a Festool sign (this was in the inner western suburbs of Sydney, Australia - my local is Northern Abrasives in Brookvale). The tool shop in question had a large display of CXS ... It caught my eye as I was browsing and on of the sales people called out from behind the counter something like "great deal those, exclusive to our store, won't be repeating and they're the last ones" ... I thanked him and walked out. All the moron needed to do was get off of his fat backside and walk over to enquire if I needed assistance - but instead he tried to con me.

Normally I would go to the effort of contacting the store manager and give them some feedback to hopefully improve their service ... but on this occasion there were two people sitting, doing absolutely nothing, behind the counter. Maybe driving a new Audi and wearing a suit put the guy off his game - their loss.


Offline jobsworth

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Re: What Festool Dealers Do You Like? Dislike?
« Reply #96 on: March 17, 2012, 07:45 PM »
I was by my local San Diego Rockler just to pick up plastic drawer runners(Rockler = misc. cabinet stuff) and was amazed to see the complete Festool line-up. I started talking to some of the staff and they seemed very annoyed by the very presence the Festool tools taking up precious floor space that could have been better occupied by a Jet bandsaw or something. I laughed and walked out.

Hi Eiji,

I'm also in San Diego, and I had a similar experience. They're nice guys at Rockler, but it's clear that they don't really get how much better the Festools are than other brands. I spent some time once showing them (the Rockler guys) some of the capabilities of the MFT, saws, routers and sanders, but I don't think it really resonated. On the other hand, I purchased my Festools at TH&H (off Miramar Rd). This was before Rockler carried them. Tom Drinnan (I think that's his name) knows more about Festools than the Rockler guys, and will help you figure out what you need. I'm happy to keep giving them my business (several thousand $$ so far). Too bad about Rockler - they're missing an opportunity to build a client base, and Festool is missing a lot of potential customers. I think that Rockler needs to sell the "system" aspect of Festools more... Why buy just one..?

Poto


I went to te Rocklers in OC  had the same thing happen, I was going to buy a a Kapex, Kapex FT a extensions, I stood around waiting for someone to help me, the manager walked by me a few times complaining about my dog in the store and was pretty much ignored by the staff, so I left and have not darkened their door since ,

Austins (Santa Ana) WoodCraft (Stanton) Ganahl Anaheim all are very good and knowledgeable and sell me what I need not to just make a sale.

I have also bought from Tom and Bob, both are awesome to deal with helpful and very nice guys to boot.

Offline Steve R

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Re: What Festool Dealers Do You Like? Dislike?
« Reply #97 on: March 17, 2012, 08:51 PM »
I was by my local San Diego Rockler just to pick up plastic drawer runners(Rockler = misc. cabinet stuff) and was amazed to see the complete Festool line-up. I started talking to some of the staff and they seemed very annoyed by the very presence the Festool tools taking up precious floor space that could have been better occupied by a Jet bandsaw or something. I laughed and walked out.

Hi Eiji,

I'm also in San Diego, and I had a similar experience. They're nice guys at Rockler, but it's clear that they don't really get how much better the Festools are than other brands. I spent some time once showing them (the Rockler guys) some of the capabilities of the MFT, saws, routers and sanders, but I don't think it really resonated. On the other hand, I purchased my Festools at TH&H (off Miramar Rd). This was before Rockler carried them. Tom Drinnan (I think that's his name) knows more about Festools than the Rockler guys, and will help you figure out what you need. I'm happy to keep giving them my business (several thousand $$ so far). Too bad about Rockler - they're missing an opportunity to build a client base, and Festool is missing a lot of potential customers. I think that Rockler needs to sell the "system" aspect of Festools more... Why buy just one..?

Poto


I went to te Rocklers in OC  had the same thing happen, I was going to buy a a Kapex, Kapex FT a extensions, I stood around waiting for someone to help me, the manager walked by me a few times complaining about my dog in the store and was pretty much ignored by the staff, so I left and have not darkened their door since ,

Austins (Santa Ana) WoodCraft (Stanton) Ganahl Anaheim all are very good and knowledgeable and sell me what I need not to just make a sale.

I have also bought from Tom and Bob, both are awesome to deal with helpful and very nice guys to boot.

When I read subject line of this post I was not even sure it should be here/allowed.. When I read the thread I see it's need and appreciative that FOG members are levelheaded and really bring up real issues. Other forum sites would get ugly when a topic like this comes up.

I do have to say that Rockler was my and my business partners first experience with a Festool dealer that had started from some research online from the search my B - partner only found Rockler as the only dealer on the web the Twin-cities Metro Market.  For the kind of money Festool costs, the first time we were thinking about purchasing we felt we had to touch the product before dropping the $$$. It was our fault that we had not done as much research as we could of, but we had done as much as we do for any other product thought from our readings that a company like Festool would only be sold by well qualified dealers.

Boy-oh-boy were were wrong....  If we had not later found the Bloomington, MN Woodcraft carried Festool.... I don't know that we would have purchased more Festool.

Rockler's HQ is in MN and it ticks us off that a MN company is as lame as it is. It also ticks us off that Woodcraft had to do damage control to build back what the Rocker employees had torn down....   Such as... "just buy the Fein vac don't waste your money on a Festool...it is just as good, but it is quieter and they are cheaper than the over-priced Festool" 

If I owned Festool USA Rockler would not be a dealer.

But that is my opinion.  As someone the helped build Best Buy from a regional company to a few billion dollar world wide company

Cheers,
Steve

"A Festool is a tool, Marian; much better than any other tool: an axe, a shovel or anything. A Festool is still only as good or as bad as the man using it. Remember that.” ~ Ode to Shane (the movie)

Offline epicxt

  • Posts: 424
Re: Re: What Festool Dealers Do You Like? Dislike?
« Reply #98 on: March 18, 2012, 01:04 AM »
I've had over-the-top fantastic service from Bob Marino in the two orders I've placed, even though the first order was picky and troublesome (through mistakes on my part). Living in Seattle, I'm blessed with at least four local dealers, and I've found 3 of them to be very knowledgeable and helpful. My favorite local dealers are Woodcraft, Hardwicks, and Crosscut Hardwoods.
n = number of Festools I've got.  (n + 1) = Festools I want

Offline truck90278

  • Posts: 104
Re: What Festool Dealers Do You Like? Dislike?
« Reply #99 on: March 18, 2012, 11:36 AM »
An interesting read----I've had mixed responses from stores such as Rockler and Woodcraft and of course great service from Bob.  I believe we tend to expect that all employees of stores should be experts in all items sold by companies such as Rockler and Woodcraft - which is probably beyond reasonable expectations.  This is no different than in any other industry.  I work for a major Defense/Aerospace contractor, in which you will find individuals within any specialty which have varying degrees of knowledge on any one subject.  I lead small teams when my company is pursuing potential large new business contracts which requires a high degree of knowledge, many individuals who on a day-to-day basis can do great jobs, may fail when filling a roll on our teams.  I look at the stores such as Rockler and Woodcraft the same way.  These stores may have only 4-5 regular employees - is it feasible to have someone thoroughly knowledgeable in all lines of tools or woodworking experience - probably not.  If you have a stores such as Anderson's plywood, I would expect to find employees with higher skill levels in the knowledge of the tools. I have gone into both Rockler and Woodcraft and walked around without ever being acknowledged myself and have some of the same experiences Carroladams has experienced- extremely frustrating.  I believe this is more the case of the individual employee's attitudes than the stores owners or managers.

How I became involved the Festool slippery slope, was on an extended business trip in Michigan (i live in Redondo Beach, California).  Needed a break out of the office on a Saturday morning and went to a near by Rockler store to see their demonstration.  The individual demonstrating the Kreg Pocket hole system was (my guess) retired and working in the store part time.  After he completed the demo, I was discussing what he might suggest for an upgrade for a table saw.  His comment was "why a table saw, why not a Festool TS55".  Knowing that i was from out of state, and wouldn't be buying from them, he spent the next 1/2 hour with me showing me how he used HIS ts 55.  The result of that was the beginning of my slide.  The Rockler store by my home carries a small (limited) display of Festool products and there is some limitation on the employees knowledge of the line however, whenever I've wanted to test a tool, i was always accommodated.

That said, rather long winded, if your going to deal with business that probably cater to mostly hobbyist, you will get a mixed bad of service.  when you deal with highly specialized companies such as Anderson or other similar companies you should expect a higher level of service.  I'm sure many people here on the FOG have experience trying to hire individuals with a high degree of knowledge in there respective fields, how easy is that to do?
CT22, CT26, Midi, TS55, MFT3 x 2, Domino 500, DTS 400, RO 125, RO 90, ETS 125, OF1010, CXS, Boom arm, Trion, parallel guides, LR32 system, shop cleaning set, T-18 +3, Kapex

Offline BMH

  • Posts: 365
Re: What Festool Dealers Do You Like? Dislike?
« Reply #100 on: March 18, 2012, 11:48 AM »
I live in Portland Oregon. Was introduce to festool by Rockler in Beaverton and soon outgrew their selection and knowledge. I now get tall of my stuff locally at Woodcrafters on NE 6th. Decent knowledge of the Festool system, very good selection of consumables/tools and good service. I used Bob Marino once recently, great experience, will use again. Used McFeely a couple of times while ordering other supplies with my Festool with no problems.

For me, a quality dealer needs to have a good knowledge of the Festool system but also a good supply of consumable. My problem with some of the dealers in the area is, that they have a small selection of tools and consumable. This makes for a very frustrating experience calling around town to see who has the right sand paper or attachment. I suspect this has frustrated more then one buyer in Portland.

I was recently in France and the Festool France website rated the local dealers by the selection of Festool goods they carried and stoked. It also had a rating showing if the store had a demonstration area. This would be helpful for new buyers.

Bruce



« Last Edit: March 18, 2012, 12:40 PM by BMH »

Offline Steve R

  • Posts: 918
Re: What Festool Dealers Do You Like? Dislike?
« Reply #101 on: March 18, 2012, 03:27 PM »
An interesting read----I've had mixed responses from stores such as Rockler and Woodcraft and of course great service from Bob.  I believe we tend to expect that all employees of stores should be experts in all items sold by companies such as Rockler and Woodcraft - which is probably beyond reasonable expectations. 

Truck90278,

I would like to reflect on two of your comments.

I have only had one order from Bob, it was for 4 Qwas dogs and 2 Rail dogs. about a $100. I had checked via a call to Bob on the product and was told it would be in and shipped in a couple of days.... The order then was made online.... after about 10 days and had not seen it or gotten an email I called and left a message wondering when I would get them. I got a prompt reply...with a another in-stock date... well played that game about twice more. I was told that the supplier was not able to meet there delivery dates....

I understand that things happen. What I did not appreciate was I had to make contact to find out what was going on every time, never did a get a proactive email or call telling me that things were slow.

When I did finely get the product, one rail dog didn't let the bolt go fully into it.... so had to wait for another to be set and he did pay for return postage.

Just have to say never had this lack of proactive info from a supplier before or ever received any product that did not work from any other vendor.  I have had shipping damage stuff before, but that was not the issue here... so.... 

Will I order from Bob again... not sure... a quick phone reply when I have called, is one thing but getting the product when it is promised and in a working state is also important.

I do understand that retailers are at mercy or their supplier....but as a consumer that is not my problem.... Just make proactive contact with me and I will stand by you.....but make me call several times to find out what is going on .... I don't call that great service.  He made it right...but weeks after it was suppose to have been there when I ordered it.

As a former retail exec, I know what manufactures can and do require of a company/store to allow their product to be placed into and sold by a company at each store. Reality is not all stores may be able to sell the product as they don't meet standards.

Rockler's name has come up too many times here on FOG, for me to not believe that my Business partner and my, 10ish experiances is not a just us......but really is a Rockler company issue. Too many people here have talked about a problem with Rockler's ablitity to understand and present the product.

It is not my place to ask why does Festool USA sell at Rockler?  But I would rather drive farther to get what I need/want from a knowledge dealer.


Cheers,
Steve
"A Festool is a tool, Marian; much better than any other tool: an axe, a shovel or anything. A Festool is still only as good or as bad as the man using it. Remember that.” ~ Ode to Shane (the movie)

Offline truck90278

  • Posts: 104
Re: What Festool Dealers Do You Like? Dislike?
« Reply #102 on: March 18, 2012, 03:48 PM »
Steve, i suspect we are probably in general agreement on our points.  So far, i have had very good service from Bob.  I certainly agree with you that if there is s problem it is reasonable to expect a proactive response from the supplier - especially when it happens more than once.

Regarding Rockler and Woodcraft - the small Rockler store near my home tries to be responsive to any requestes I have made, but does carry a limited supply of Festool items, including sandpaper. Which also includes limited knowledge of the tool line - frequently resorting to the use of the catalogue.   Unfortunately, only one employee in that store is "reasonably" knowledgeable in the Festool line.  I believe the stores like Rockleer and Woodcraft probably pay a lower scale than more specialized stores do (i.e. catering to professionals) and therefore the employees are not as familiar with all tools and their applications.  Fortunately, my slide into Festools began with a gentleman who spent extra time with me (knowing i would not buy from him) at a Rockler store i Michigan.  Do I support my local Rockler store - yes, do i also support suppliers like Bob - yes.  If the level of service decreased to an unsatisfactory point - probably not.

I travel a lot for extended times and find the Rockler's and Woodraft type stores vary significantly in knowledgeable folks - particularly when discussing a particular line of tools such as Festools. 
CT22, CT26, Midi, TS55, MFT3 x 2, Domino 500, DTS 400, RO 125, RO 90, ETS 125, OF1010, CXS, Boom arm, Trion, parallel guides, LR32 system, shop cleaning set, T-18 +3, Kapex

Offline Jesse Cloud

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Re: What Festool Dealers Do You Like? Dislike?
« Reply #103 on: March 18, 2012, 03:50 PM »
I both like and dislike Amazon.  As a Prime member I get 2 day free shipping which is great.  I have their credit card and most small purchases can be paid for with 'points.'  Downside is they show a lot of stuff on there website as "in stock" but its not.  A couple of times I have ordered and a week later got an email saying they were having trouble filling the order and could not give a definite ship date.

I think the problem is not when buying from Festool dealers who also sell on Amazon (though you probably won't get 2 day shipping free then), but when Amazon is the dealer itself.

So any big orders and most stuff that I can wait a week for goes to Bob, but that router bit I need for the project on the bench goes to Amazon (with my fingers crossed).

Since Woodcraft in Albuquerque closed (no big loss, they never had anything in stock either), the closest local dealer is 500 miles away in Denver.  I guess that would be "2 day pick-up at the store". [huh]

Offline Jesse Cloud

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  • Festooling at the end of a dirt road in New Mexico
Re: What Festool Dealers Do You Like? Dislike?
« Reply #104 on: March 18, 2012, 03:58 PM »
An interesting read----I've had mixed responses from stores such as Rockler and Woodcraft and of course great service from Bob.  I believe we tend to expect that all employees of stores should be experts in all items sold by companies such as Rockler and Woodcraft - which is probably beyond reasonable expectations. 
......

I have only had one order from Bob, it was for 4 Qwas dogs and 2 Rail dogs. about a $100. I had checked via a call to Bob on the product and was told it would be in and shipped in a couple of days.... The order then was made online.... after about 10 days and had not seen it or gotten an email I called and left a message wondering when I would get them. I got a prompt reply...with a another in-stock date... well played that game about twice more. I was told that the supplier was not able to meet there delivery dates....

....
Cheers,
Steve

Not making excuses for either Qwas or Bob here, but the QWAS operation is one man who does this as a sideline.  He's a heck of a good guy and has treated me well, but I also think its wise to expect some occasional delays and other hiccups. 

OK, now maybe an excuse for Bob, this really isn't representative of dealing with Bob.   I hope you will give him another chance.

Offline andvari

  • Posts: 423
Re: What Festool Dealers Do You Like? Dislike?
« Reply #105 on: March 18, 2012, 04:59 PM »
I both like and dislike Amazon.  As a Prime member I get 2 day free shipping which is great.  I have their credit card and most small purchases can be paid for with 'points.'  Downside is they show a lot of stuff on there website as "in stock" but its not.  A couple of times I have ordered and a week later got an email saying they were having trouble filling the order and could not give a definite ship date.

I think the problem is not when buying from Festool dealers who also sell on Amazon (though you probably won't get 2 day shipping free then), but when Amazon is the dealer itself.

So any big orders and most stuff that I can wait a week for goes to Bob, but that router bit I need for the project on the bench goes to Amazon (with my fingers crossed).

Since Woodcraft in Albuquerque closed (no big loss, they never had anything in stock either), the closest local dealer is 500 miles away in Denver.  I guess that would be "2 day pick-up at the store". [huh]

I have mixed experience with Amazon also. Not about stocking issues, but with occasional shipping problems. Especially with heavy items not being packaged appropriately arriving damaged or items that I'm looking to arrive on Saturday. My experience ordering a TS55 through Amazon's fulfillment was definitely unfulfilling. But smaller items they have been pretty good. And oddly their handling of the FS3000 I had delivery by truck freight and it worked very well.

One of the things about Amazon that I really like is that your username/password is global. So if I want to order a toolie or pocket knife or some other NAINA green koolaid I could in theory just pop over to Amazon.co.uk and order it there. Of course the UK Festool prices are such that you wouldn't want to get anything significant that way.

I've done it for DVDs a few times, not wanting to wait for 9 months for some BBC item already out in England to get to the US.

Just remember though - Royal Mail is more like Royal Fail.

« Last Edit: March 18, 2012, 05:04 PM by andvari »
TS55, Domino 500, Domino Assortment, OF1400, CT36+Boom Arm, T12+3, FS3000, Parallel Guides, RO 90, ETS 150/3, Domino XL, Domiplate, LS130, RTS Guide Stop, CMS-GE, Carvex 420

Offline Kev

  • Posts: 7651
Re: What Festool Dealers Do You Like? Dislike?
« Reply #106 on: March 18, 2012, 05:16 PM »
I both like and dislike Amazon.  As a Prime member I get 2 day free shipping which is great.  I have their credit card and most small purchases can be paid for with 'points.'  Downside is they show a lot of stuff on there website as "in stock" but its not.  A couple of times I have ordered and a week later got an email saying they were having trouble filling the order and could not give a definite ship date.

I think the problem is not when buying from Festool dealers who also sell on Amazon (though you probably won't get 2 day shipping free then), but when Amazon is the dealer itself.

So any big orders and most stuff that I can wait a week for goes to Bob, but that router bit I need for the project on the bench goes to Amazon (with my fingers crossed).

Since Woodcraft in Albuquerque closed (no big loss, they never had anything in stock either), the closest local dealer is 500 miles away in Denver.  I guess that would be "2 day pick-up at the store". [huh]

I have mixed experience with Amazon also. Not about stocking issues, but with occasional shipping problems. Especially with heavy items not being packaged appropriately arriving damaged or items that I'm looking to arrive on Saturday. My experience ordering a TS55 through Amazon's fulfillment was definitely unfulfilling. But smaller items they have been pretty good. And oddly their handling of the FS3000 I had delivery by truck freight and it worked very well.

One of the things about Amazon that I really like is that your username/password is global. So if I want to order a toolie or pocket knife or some other NAINA green koolaid I could in theory just pop over to Amazon.co.uk and order it there.

I've done it for DVDs a few times, not wanting to wait for 9 months for some BBC item already out in England to get to the US.

Just remember though - Royal Mail is more like Royal Fail.


Amazon shipping is pathetic. Three large books shipped from US to Sydney in nothing but a little corrugated cardboard.

Damaged of course!

You  would think they could get shipping books right. But no  [mad]

No doubt I could go through the effort of return and replacement - but my time is worth more to me. I shop online for such things to save time ...

I'll only shop from Amazon as a last resort, if nobody else has what I want.




Offline adubeau

  • Posts: 210
Re: What Festool Dealers Do You Like? Dislike?
« Reply #107 on: March 18, 2012, 07:20 PM »
Well.... my experience has been hit or miss with local salesmen some own the tools and know a great deal and others just know the standard sales pitch...  Prior to buying any tool I have done months worth of research and when it comes time to buy I just go get the tool and avoid dealing with the sales pitch.. Whoever is the lucky guy or gal they get the commision if any for just being at the right place at the right time...



Festool weapons: ETS125, RO90, RO125, Dominio 500, Kepex, CT mini, CXS... and the list grows....

Offline MrMac

  • Posts: 163
    • Laurie's Custom Finishing Carpentry
Re: What Festool Dealers Do You Like? Dislike?
« Reply #108 on: March 18, 2012, 08:12 PM »
There are three Festool dealers in my area. (Vancouver region, Canada) The original "Ultimate Tools" is my go-to place. Why? I can go in a browse, try stuff out and not be pressured to buy anything. I did anyway :D

Lee Valley tools is also handling Festool, but I haven't yet seen them in their stores. Not to say they are not there, as I am usually rushing by on my way somewhere else.

A large local tool dealer is now also handling Festool. My initial impression of them was not so great, as I found one day explaining how the TS55 worked to a fellow customer while one of the sales reps looked on ???? (edit: this was last year, and when I stopped in yesterday the Festool guy was really up to speed on Festools)

I am staying with my original dealer, "Ultimate Tools" as his service is outstanding. The others might be good as well, but I am a conservative guy- I go where I feel "safe" ie: I know that I will get the straight goods, and I can (Very important!!) try the tools out.

It all started a few years back, I needed to make a tapered cut. TS55...... then came the CT26, then the RAS, Domino, Kapex, 1400 router,  and some accessorie kits. Oh, several rails for the TS as well :D

Mentioned to my wife that my old drill set was dying (batteries, chuck) and that there was a Festool drill..... LOL

bottom line: I ain't getting a new drill anytime soon. I can hear that 15V calling out to me!
serving the greater Vancouver area.

Offline Dave Hale

  • Posts: 22
Re: What Festool Dealers Do You Like? Dislike?
« Reply #109 on: March 18, 2012, 08:45 PM »
Love Uncle Bob. He's still nice to me even after I backed into his gate.  [eek]
ToolNut (festoolproducts.com) has never done me wrong either. I use them when I want to avoid the tax.  [wink]

Now Woodcraft. I have bought from them a few times, just supplies, but I'm finished with them after the last encounter.
Walked into the store ready to buy a MIDI and some supplies. They didn't have one in stock. I suggested I still buy
and they could ship to me. They said, 'Sure, but you'll have to pay a shipping charge'. ?? If I ordered from WC online, there
wouldn't be one. If I ordered from any Festool dealer online, there wouldn't be one. Fail. I walked out and won't buy
, at least Festool, from them again.

Re: What Festool Dealers Do You Like? Dislike?
« Reply #110 on: April 16, 2012, 02:29 PM »
Ive bought from woodcraft locally a bunch of times but for an item they didn't have in stock they wanted to charge me shipping and tax. tax was fine, but shipping? most places are were free at the time, so I bought somewhere else. I shouldn't have to drive back a forth to pickup the item when others will ship to my door free. I don't buy from them anymore. They weren't really knowledgable on the products I was interested in and I always felt like I was wasting my time and money with them.

I bought a few times from Mcfeelys, although service is great, the few times I wanted things, they ended up on backorder and I wasn't told before I made my purchase until I contacted them a week later wondering what was going on. I prefer the courtesy of letting me know before I purchase something with someone when I will expect  or at least saying the item is out of stock, you can cancel or wait until we get in stock. I haven't bought from them since.

They last year or so I have tried Amazon, for 5-6 months I had no problems. Everything arrives fast and usually in 2-3 days until I ordered the TS55 kit and the tracks came damaged. Id say those aren't packed the best by festool, but UPS could handle better too IMO. No problems on returns and replacement came the next day. Amazon service it pretty good. I still buy from them and I would have bought on my next purchases but they didn't not have or have in stock at the time.

I then put an order through Beaver tools for planex, ct 36 ac, blast gate. A week goes by and nothing. Then I contacted to ask when my items are shipping because I need them for a job and they said the ct 36 ac was on backorder. Again, another dealer who never mentioned on their website if the item was on backorder or sent me an email telling me until after I contacted them. They had told me they didn't know when to expect it in. I told them Id like to cancel the order. They never said I could cancel so they quickly sent out the planex out. I said the planex is no good without the vacuum. They said I can use any vacuum. I said I know, but didn't have one to use. I then reiterated myself saying I wanted to cancel. They never once offered to cancel my order. I said other dealers have the vacuum in stock and our ready to ship. So 4 days later the ct 36 ac shows up.

Again, its a hassle to go through the process of communication with beaver tools. It really is ridiculous and a waste of my time. Their responses are slow and they never fully answer all of my questions. Ive sent multiple emails and never get a response on when Im asking about purchasing something and having a problem at checkout. And why bother telling me Ill get a t-shirt or cap with my purchase but never send.

On a side note I have communicated with tool nut & tool-home. Both have communicated very well with me and extremely promptly. They have always been quick to respond and always answer my questions. Their service is what I should be counting on.

Like many of you do, I purchase a lot of festool products. I spend thousands upon thousands of dollars on festool. Im probably close to 100k. Im just looking for a dealer who communicates with me well, answers my questions promptly, ships my products in a timely manner, and provides great service. Is that asking too much? If they can throw in a shirt and cap here and there for my crew thats great. Im sold on Festool products and their quality and service is great which I why I spend 80-90% on their products. I wish they made more tools, because I would buy them.

Meanwhile, from now until the next 2 months I will need to purchase a Kapex with mobile cart CT -36 AC, Planex (probably 2 or 3 because as of now I'll be returning my order with beaver tools.), a couple drill sets, a couple mft tables, track saw, jig saw, routers, ETS & RO sanders, and tons of accessories. Because I have 4 or 5 crews I usually will need one for each crew depending on what I already have and who needs and like what.

Sometimes I wish festool sold festool,  it seems like it would be much easier to deal and work with someone direct.

I appreciate dealers who like to earn my business and communicate on a personal level than just push me off as someone who just its an order through online. Im not just a one order purchase guy.

Thanks for all opinions and help. I greatly appreciate it.

Offline Greg Powers

  • Posts: 2271
  • Metric convert
    • Stargate Unofficiial
Re: What Festool Dealers Do You Like? Dislike?
« Reply #111 on: April 17, 2012, 03:07 PM »
I have bought form both Bob and Tom both are great Festool dealers.  Very knowledgeable, great service and fast shipping.

Rockler is another story very limited supply on hand and special orders take FOREVER!!!!!
Greg Powers
Size:XL

Offline tallgrass

  • Posts: 741
Re: What Festool Dealers Do You Like? Dislike?
« Reply #112 on: April 18, 2012, 01:20 AM »
I am a huge fan of Anderson plywood. Culver city.

Offline txrpls

  • Posts: 41
Re: What Festool Dealers Do You Like? Dislike?
« Reply #113 on: April 18, 2012, 12:33 PM »
Without a doubt Tom Bellemare www.tool-home.com. Beware as a hobbyist drugs might be cheaper [eek]

Offline tallgrass

  • Posts: 741
Re: What Festool Dealers Do You Like? Dislike?
« Reply #114 on: April 18, 2012, 12:58 PM »
I would add Allen Kingsley is great and a fantastic asset for Festool.


Offline jvang

  • Posts: 16
Re: What Festool Dealers Do You Like? Dislike?
« Reply #115 on: April 20, 2012, 07:49 AM »
CU Woodshop, Champaign IL         the whole team is friendly and very knowledgable, if they don't know they find out.
RTS 400 EQ         RO 90 DX        CXS Plus       Sysport      CT36 E       ETS 125

Radiation... the gift that keeps on giving... Sucks!

favorites.... Nikon     Hilti     Festool      Lightroom     Apple     Life     God & Jesus

Offline Kodi Crescent

  • Posts: 720
Re: What Festool Dealers Do You Like? Dislike?
« Reply #116 on: April 20, 2012, 10:18 PM »
How about Festool Junkie?  Is that place any good?

Offline builderbob

  • Posts: 1361
    • RJP Remodeling
Re: What Festool Dealers Do You Like? Dislike?
« Reply #117 on: April 20, 2012, 11:58 PM »
How about Festool Junkie?  Is that place any good?

Festool Junkie doesn't exist anymore!

Bob
Kapex, TS55, CMS GE, Carvex 420, Domino DF500, MFK 700, OF 2200, OF 1400, OF 1010, EHL65, RAS 115, RTS 400, RO150, ETS 150/3, ETS 125, CT 22 (2), CXS (2), C-15+3, T-12+3, PSB 300 & more MFT's than i can count!

Offline Kodi Crescent

  • Posts: 720
Re: What Festool Dealers Do You Like? Dislike?
« Reply #118 on: April 22, 2012, 05:03 PM »
I guess he wasn't any good then.