John Langevin
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Location: Springfield, Massachusetts Member Since: Jan 2007
Posts: 243
Springfield, MA
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« on: March 18, 2009, 01:10 PM » |
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I think it would be most providential for Festool to consider putting together one or several hands-on training courses that focus on how to use their tools properly. If you have been using other brands of tools for years (as have I) some of the Festools have a significant learning curve. I think the obvious candidates would be the TS-55/75, MFS, MFT, Routers, and for those fortunates the Domino and Kapex. Festool does occcasionally do product demos at the local Woodcraft but they are very simplistic and don't go much beyond the basics. If any other FOGGIES  agree then perhaps Matt could create a poll to determine areas of interest and perhaps come up with the members' geographic distirbution to help select practical locations.
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Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.
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Frank Pellow
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Location: Toronto, Ontario, Canada Member Since: Jan 2007
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Toronto, Ontario, CANADA
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« Reply #1 on: March 18, 2009, 01:14 PM » |
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Even though I have used many of the tools for years, I am sure that I could learn from such a seminar. I would think that at least a couple of days would be beneficial and I would probably not travel far for anything less. I assume that there would be some charge to attend.
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« Last Edit: March 18, 2009, 03:14 PM by Frank Pellow »
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Cheers, Frank (Festool connoisseur)
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Gene Howerton
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Location: UNITED STATES (US) Member Since: Feb 2007
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« Reply #2 on: March 18, 2009, 01:48 PM » |
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Forget about the travel, how about some good youtube videos. Just like the ones to teach you how to Sketchup. I really enjoy watching the ones Gary Katz does with Festool. if they are on youtube then Festool could link them on their site. I have also watched the ones Brice did on his site. All of these helped me make purchasing decisions and I of course bought more Festools. 
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Frank Pellow
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Location: Toronto, Ontario, Canada Member Since: Jan 2007
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Toronto, Ontario, CANADA
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« Reply #3 on: March 18, 2009, 03:15 PM » |
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Gene, those are good ---but nothing is better than hands on instruction and use.
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Cheers, Frank (Festool connoisseur)
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Gene Howerton
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« Reply #4 on: March 18, 2009, 04:05 PM » |
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I agree with the hands on use, that would be best. But its hard to find the time and the travel budget. I have learned about Festool reading Woodshopdemo over the years and quite a bit on how to do things on that site. I also bought some videos from Woodhaven to help on router stuff. I just think the web is perfect for these type of tutorials. I am currently learning sketchup that way.
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John Langevin
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Location: Springfield, Massachusetts Member Since: Jan 2007
Posts: 243
Springfield, MA
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« Reply #5 on: March 18, 2009, 06:30 PM » |
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I agree with you both, properly done YouTube videos would be a great help especially with the basic procedures for tyros and to supplant the lousy (imo) factory manuals. But from what we heard from those lucky 'suckups'  that got to go to Vegas, the hands-on with the Kapex and Domino was invaluable. I would certainly be willing to pay a reasonable amount to attend and agree with you Frank that if you have to drive any significant distance it would have to be for two days or more. The class sizes should be kept small as you would be paying for hands-on/one-on-one type of tutelage. Not to volunteer anyone  but perhaps if Festool (or the local dealer) could provide any needed demonstration tools/accessories and pay their expenses (attendees would also contribute) we could get one or more of our own mavens to instruct (you studs know who you are!  ). If a dealer couldn't provide a suitable location for the training perhaps we FOG members could open our shops (I vote for WoodShopDemos - as long as the ladies are gonna be there!  ) What would make the videos much more valuable is if they were done at a real seminar with FOG attendees (with some ordinary guys as well as experts like in Vegas) that way we would all benefit from the more experienced members' knowledge as well as the less experienced members' questions and concerns.
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« Last Edit: March 19, 2009, 09:45 PM by John Langevin »
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Peter Halle
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Location: Powhatan, Virginia USA Member Since: Jul 2007
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« Reply #6 on: March 19, 2009, 03:01 AM » |
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If Festool would offer hands-on training classes for a fee, I would certainly consider attending. Investing in high end tools and getting the most out of them is no different than buying high end software and maximizing its benefits.
Peter
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The tools in my truck were talking the other day. The Dewalts, PC's, Boschs, Makitas were not happy. They also were in the minority. Their complaint: They felt unused and unappreciated since the Festools moved in. I guess the truth hurts.
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Brice Burrell
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Location: Pittsburgh, PA, USA Member Since: Mar 2007
Posts: 6206
Remodeling Contractor
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« Reply #7 on: March 19, 2009, 09:11 AM » |
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This was discussed while us "lucky suckups" were in Vegas last year. At that time Festool's trainers were busy training dealers so there wasn't time to do hands-on training courses with end users. I bet Festool is still busy with it's dealers. User organized courses is one option another may be to try to set up am open house at the Festool training center once a year for the users. Since travel/lodging is cheap to Vegas it might be affordable. Just a thought.
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Matthew Schenker
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Location: UNITED STATES (US) Member Since: Jan 2007
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« Reply #8 on: March 19, 2009, 09:34 AM » |
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Good Morning, This is the kind of idea that makes this forum special. It would be interesting if members of the Festool Owners Group could be the ones to organize such a venture. Perhaps we could have some sponsoring dealers, have someone take good photographs, others could write up details of what happened and what we learned, and it could all be posted here on the forum. Maybe it would be possible for Festool to provide the actual training space and the tools to demo. It could be a positive thing for the company, for potential customers, as well as established customers, and of course our members. This could be a really unique event. I don't know of another user group that has done something like this. I'll write to Festool today and ask them to drop by to take a look at this discussion. If any other FOGGIES  agree then perhaps Matt could create a poll to determine areas of interest and perhaps come up with the members' geographic distirbution to help select practical locations. Good idea. I think a poll would work, and it would make sense for me to be the one to start it. Let's hear from people what their areas of interest are, so I can get an idea of what poll choices to include. Keep the ideas coming! Stay in touch, Matthew
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PeterK
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Location: Wet muggy humid South Member Since: Jan 2007
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« Reply #9 on: March 19, 2009, 10:25 AM » |
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I definately would try to attend a hands on type demo - preferrably done by Festool personnel. Here in Louisiana, there is only one stocking dealer with very minimal stuff so having a local dealer provide training will not work. No choice but to travel to do this. Even though I have used my tools, I know they have functionality that I don't use since the manuals surely don't explain anything. Pete
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Matthew Schenker
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Location: UNITED STATES (US) Member Since: Jan 2007
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« Reply #10 on: March 19, 2009, 10:47 AM » |
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Good Morning, I'm thinking this could be a centralized effort, run at the Las Vegas center by Festool. Or it could be a series of events that take place in centers around the country. Either way, there are great opportunities here for member connctions, company publicity, and forum material. By the way, I think this is such a great idea I sent a not to Christian Oltzscher this morning to let him know about our discussion. Here's the text of my message to him: Hi Christian, Hope all is well with you. I know how busy you are, so I try to keep you updated on discussions in the FOG that sound like great opportunities for the company and the membership. Well, one has come up recently.
Members are talking about a "Festool University." This would be a hands-on training session of some kind, where members could get to see the tools in action. Your trainers would get to hear from dedicated and interested users of the tools, which could help them fine-tune their training materials. Also, this would be an excellent publicity event for the company itself: we'd have some great photos, videos, and stories to share. It could really show the company's friendly side!
All around, this sounds like the makings of a great, beneficial project. I don't know of any other user group/company connection like this.
The idea was originated by a forum member, and I'm just the messenger here! The discussion is still young, so let's see how it develops. But I'd be very interested to hear your thoughts about this.
If you or others at Festool want to keep up on the discussion, check out this link: http://festoolownersgroup.com/index.php?topic=6585.0
Stay in touch, Matthew* * * * Matthew
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Frank Pellow
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Location: Toronto, Ontario, Canada Member Since: Jan 2007
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Toronto, Ontario, CANADA
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« Reply #11 on: March 19, 2009, 10:53 AM » |
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I think that we would get a better level of training with a centralized session lasting at least two days and using the regular peole that Festool uses to train their dealers.
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Cheers, Frank (Festool connoisseur)
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bruegf
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Location: Michigan Member Since: Mar 2007
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Michigan
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« Reply #12 on: March 19, 2009, 10:59 AM » |
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This was discussed a couple years ago and at one point it sounded as if Festool was considering customer level training at their facility in Indiana starting in either 08 or 09 IIRC. Hopefully they are still considering this.
Fred
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Fred
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Walt300
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« Reply #13 on: March 19, 2009, 11:02 AM » |
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How about teaming up with Woodcraft and some of the other dealers who have class room facilities to offer the seminars.
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Steve-CO
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Location: Littleton, CO Member Since: Oct 2007
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« Reply #14 on: March 19, 2009, 11:10 AM » |
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How about teaming up with Woodcraft and some of the other dealers who have class room facilities to offer the seminars.
That might work provided the training is done by someone other than Woodcraft employees. I doubt if the employees at my local Woodcraft can even spell Festool. I'm sure they vary by location but they are far from experts.
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John Langevin
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Location: Springfield, Massachusetts Member Since: Jan 2007
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Springfield, MA
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« Reply #15 on: March 19, 2009, 11:27 AM » |
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Walt,
That is what I am thinking also. The local Woodcraft (West Springfield,MA) has the training space and the tools but their staff (no disrespect intended) lack even basic training. I think most would agree that we would all benefit from more knowledgable and experienced dealers and I firmly believe that one of the greatest assets any company can have is well-informed and knowledgeable customers. Festool could "kill two birds with one stone" by scheduling their dealer training in sequence with customer training; thus making better use of their training personnel and material resources.
Matt, I like your idea of having attendees document the seminar and share it here at the FOG. An additional idea that just occurred to me is perhaps we could create our own instruction manuals/video tutorials for some of the various accessories that have little or no documentation.
One of the most important aspects of the FOG is the value it adds to Festool ownership. Although I purchased my first Festools before I was aware of the forum, the time I spend here and all that I have learned from others has given me the confidence to buy more and get more use from them. It is however, very disconcerting to read here about a neat little accessory that can expand your capabilities or make a task simpler, more accurate or more efficient; go out, buy it and then get home and find there are no instructions whatsoever.
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Daviddubya
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Location: Cave Creek, AZ, USA Member Since: Jan 2007
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Arizona, USA
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« Reply #16 on: March 19, 2009, 12:08 PM » |
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I emailed Marc Spagnuolo at The Wood Whisperer, who is an active vendor in the Festool community, and suggested he read this thread and consider making some Festool-specific videos. Marc already has a video presence on the web as well as a relationship with Festool.
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« Last Edit: March 19, 2009, 12:09 PM by Daviddubya »
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David W. Falkenstein in Cave Creek, AZ, USA
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Matthew Schenker
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Location: UNITED STATES (US) Member Since: Jan 2007
Posts: 2624
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« Reply #17 on: March 19, 2009, 12:10 PM » |
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I emailed Marc Spagnuolo at The Wood Whisperer, who is an active vendor in the Festool community, and suggested he read this thread and consider making some Festool-specific videos. Marc already has a video presence on the web. I've also been in touch with Marc on various forum matters. Matthew
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Dan Uhlir
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Location: Madison Wisconsin Member Since: Jan 2007
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« Reply #18 on: March 19, 2009, 04:12 PM » |
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Let me get this straight. There is a training center in Las Vegas Nevada. Where we could go for say 2,3,4, days hang out, talk festool ,sports and things of this nature. I understand the weather in May is real nice there.Why would festool charge us for essentially shopping/ promoting their tools. Heck we should get free pops for goin. Dan
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John Langevin
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Location: Springfield, Massachusetts Member Since: Jan 2007
Posts: 243
Springfield, MA
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« Reply #19 on: March 19, 2009, 09:50 PM » |
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I'm with you, Dan! Why not have a lottery drawing or something similar?
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Daviddubya
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Location: Cave Creek, AZ, USA Member Since: Jan 2007
Posts: 703
Arizona, USA
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« Reply #20 on: March 20, 2009, 04:23 PM » |
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Interesting that Wood Magazine online has just introduced a video "Tool School": http://www.woodmagazine.com/wood/file.jsp?item=video/toolschool&temp=yesps - I changed the link so it should work for anyone.
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« Last Edit: March 20, 2009, 10:16 PM by Daviddubya »
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David W. Falkenstein in Cave Creek, AZ, USA
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John Langevin
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Location: Springfield, Massachusetts Member Since: Jan 2007
Posts: 243
Springfield, MA
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« Reply #21 on: March 20, 2009, 09:08 PM » |
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Dave,
I clicked on your link and nothing happened; has anyone else had the same problem?
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John Langevin
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Location: Springfield, Massachusetts Member Since: Jan 2007
Posts: 243
Springfield, MA
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« Reply #22 on: March 21, 2009, 12:33 PM » |
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Yes, it works now.
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BC6738F5BCE98B4
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Location: UNITED STATES (US) Member Since: Jan 2007
Posts: 58
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« Reply #23 on: March 21, 2009, 11:26 PM » |
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While I would certainly love to see such a course in Las Vegas, I suspect that people who live in the Northeast would prefer some other place closer to home.
My suggestion would be to run two or three two or three day courses in one of the Festool training centers to see what works (and what doesn't). My own preference would be to start each course with the assumption that the attendee had read "the manual" but had no hands on experience. I would have Course 101 start with the MFT and rail and one of the saws. I would have Course 102 cover routers and the domino. I would have the third course cover the next two or three largest selling products. I would hope that Festool would get some beginner users so that they could confront the normal/usual problems that new users have.
My guess would be that after running a couple of such courses Festool could put together a video (or more than one) for which I would gladly pay to have an organized and coherent presentation which could be sold to cover some of the above costs. I could even see them making "an introduction" course available online through a users group and/or on their site.
If Festool put together a 100 level set of courses such as suggested above, I think it would be much easier for them to have a couple of courses a year for "the next level" were personal instruction and supervision are particularly important.
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John Langevin
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Location: Springfield, Massachusetts Member Since: Jan 2007
Posts: 243
Springfield, MA
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« Reply #24 on: March 22, 2009, 01:55 PM » |
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BC.... What kind of handle is that?  Good ideas though. I think as a main premise they do some seminars and videotape them as you describe. This accomplishes several things: they learn what the different types of users need, they refine their training to meet them, they video to distribute and recoup their costs, lastly they expose a vast sea of potential owners to the potential of their tools. Inorder to sell this idea to Festool we really have to sell them on how it benefits them, not us.
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« Last Edit: April 05, 2009, 10:09 PM by John Langevin »
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James Watriss
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Location: UNITED STATES (US) Member Since: Mar 2008
Posts: 269
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« Reply #25 on: March 27, 2009, 09:58 AM » |
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Benefits them, not us?
That's easy.
I think the average reader in here knows a lot more about day to day use of Festool than the average new tool buyer does, or will. And that's a huge tool for Festool to put to use. I think if Festool organized such a series of classes as a one-time event, it would be useful to have a few of the engineers on hand, and some of the regional sales reps. But it might also be good to get people like:
-Bob Marino. (because, with all respect to the other dealers in here, it seems that everybody knows Bob, and he's been playing the game for a lot longer, he's the guy, I'm sure, who has all the Festool war stories to tell. Other dealers would obviously be welcome, but his is the name that comes to mind.)
-Jerry Work. Jerry, you're a huge asset, and your writing is top notch.
-Steve Jones. That cutting table is still knocking holes in my head.
-And a handful of the regular posters in here who actually use their tools. I drop in and Lurk, mostly.
I'm not talking about makign these guys schlepp out for nothin but a fancy blue and green apron. I'm suggesting that most of the money paid to take the course go to pay them for their time. I think Festool should pick up their travel expenses, since I think an event like this would be a great sales tool for them, and would benefit them in the long run.
I envision a three day course. Part of the cost of the course includes printed notes on the material to be covered. Video recording would be done while the classes are being held, and would be for sale at a later date, proceeds to benefit all presenters, to a point, or to benefit this website, as well as any other websites that come in and help organize. I refuse to buy another book that's written as a dumbed down instruction manual, for many reasons, but mainly because I think it's patronizing to any of us in here, and kinda insulting to the kind of people who use this stuff in the first place.
Day One, The Tools, as taught by the engineers. ------------------------------------------ -TS 55/75. -All other rail guided operations with routers, jigsaw. -Domino
In essence, Day one presents the heart of the basic system as I understand it, and it will help get things rolling.
Day Two, Setting up the workspace or shop. as taught by engineers, and the guys listed above. ------------------------------------------------------------------- -The MFT table. I'm guessing this would be a collaborative work between FOG members and the Festool engineers, to show how it was intended to be used, and how people have been using it since.
-Steve Jones and his cutting table. I've seen a lot of cool things on this website. His table is the clearest evidence I've seen lately of thinking professional woodworkers evolving new methods of work around these better tools. It's simple, efficient, and it's obvious he didn't come up with it by sitting around and drinking coffee. I mean no disrespect of offense to other jig builders or tradesmen, I haven't read everything on this forum yet, so if I missed someone else's better or really awesome idea, I apologize. I also know and understand that some people have been making improvements to his design in some respects, but, with all due respect, I'd rather listen to the mind that came up with the thing in the first place.
I think the two of these systems being demonstrated side by side will allow for a lot of cross pollination, and serious head-scratching. I, for one, would be really stoked.
-Dust collection... This is something that is must-have these days, and it's one of the things that Festool does best. But it's also the thing that (for some guys I know) makes the whole process of getting set up take longer, and it's one more thing to get in the way while working. So having someone explain how they've managed to get used to it, or tricks they use to make it less obtrusive, would be less eye popping than the work tables listed above but would probably be really, really cool. The boom arm is an obvious thing to mention, particularly since the new heavy router seems designed for use with an overhead collection hose.
You guys pick... I don't know who would have the best working setup for the use of small in-line cyclones like the Dust Deputy, but I, for one, am kinda tired of pushing a loaded CT with one hand, and dragging the cyclone can around with the other. There's a good and well thought out idea out there to incorporate the two, I'm sure. My current setup has two of hte narrower anti-static hoses, with connectors swapped, so one has two, 2.5" connectors, and one has two rubber nozzles, because I found that the rubber nozzle plugs quite nicely into the inlet on the DD. It's functional, and it works, but I'm sure someone else has something better set up already.
Day 3, Doing the actual work again, taught by a mix of people. ------------------------------------- -Using the MFS system. I thought this thing was a glorified picture frame until I started playing with it, and I'd love to hear what engineers and users alike have to teach about it.
-Jigs and jig building for use with the routers, saws, and Domino.
This would be a day to demonstrate the store-buyable jigs from Festool, as well as the best of the user-made enhancements to the MFT, or other ways of working that have proved to be robust and regularly useful and ingenious. I realize that some people would probably be up in arms about licensing, and ideas being stolen, and whatnot, and those people don't have to show anything they don't want to. I do think that good ideas beget other good ideas, and if it were me, I'd rather throw my ideas out into the ring and see where it leads, because if I was really worried about protecting my last good idea, my next move should be to pack up and sell off my shop, and work for someone else who has ideas of their own.
I really have no idea how I'd structure this last day. I see it bringing Day one and Two together in a really good way, because it's the actual work that matters. It might need to be a 2 day section, I don't know. I see three main pillars at work in this field, the tools, the workspace, and the ideas that help put the tools and the workspace together to do the actual job. Building on all 3 of these is key, but the last pillar is the one most subject to rapid change and growth, so it's gonna be hard to get everything corralled in a meaningful way. But it's also the reason for everyone to run a course like this. Users can learn what Festool was thinking, and that will probably help them improve on the work they do. Festool can learn more about how the tools perform once they've been released from their captive breeding ground and set loose in the wild, and this will hopefully inform how they design and build tools in the future.
I also think it would put them in touch with people that would be better able to write effective and actually useful instruction manuals for the tools that are being sold. I'll use the Leigh jig as an example of why this is a good idea. The Leigh jig is very complex, pretty robust, incredibly adjustable, and it can do a really wide variety of work. But if it didn't come with a manual that's 3/4 of an inch thick, with detailed step by step and basic instructions, no-one would have learned how to use the thing, new users wouldn't be able to figure it out, and it wouldn't be a marketable tool. By guiding new jig owners carefully through the process of setting the jig up and using it, they managed to sell not just the tool, but the knowledge base required to begin using it. Even with the manual, it's an intimidating jig to use at first. But the manual contains the knowledge that is a necessary component of the system to allow it to work effectively. I think the same holds true for a lot of what Festool has out there right now. The Domino is not on the same level, I don't think, as the Leigh jig, but seems to incite a lot of curiosity and head scratching. A solid manual that guides people through the process leads to knowledgeable and competent owner-users, who will then brag about how cool the tool is. Good copy will not sell a tool as well as good copy about good work being done.
my .02
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« Last Edit: March 27, 2009, 10:02 AM by James Watriss »
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Frank Pellow
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Location: Toronto, Ontario, Canada Member Since: Jan 2007
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Toronto, Ontario, CANADA
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« Reply #26 on: March 27, 2009, 10:20 AM » |
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James, that is a very attractive agenda that you have propossed. I would certainly pay to attend.
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Cheers, Frank (Festool connoisseur)
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James Watriss
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« Reply #27 on: March 28, 2009, 09:48 AM » |
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I thought it wounded cool, but it's very clearly pulled out of my backside, as it's pretty contingent on the attendance of various people from the forum, not just the Festool engineers...
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John Langevin
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Location: Springfield, Massachusetts Member Since: Jan 2007
Posts: 243
Springfield, MA
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« Reply #28 on: April 05, 2009, 10:15 PM » |
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Great ideas, James. Come on ladies and gents, we have had almost 1500 views of this topic; please chime in. I thought this was a reasonably good idea when I submitted it; am I that far off in my thinking?
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« Last Edit: April 06, 2009, 09:25 AM by John Langevin »
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James Watriss
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« Reply #29 on: April 06, 2009, 03:16 PM » |
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I think this is the real problem, John.
We need a motivated organizer.
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