Author Topic: SW doesn't want to custom tint anymore?  (Read 2495 times)

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Offline Scorpion

  • Posts: 511
SW doesn't want to custom tint anymore?
« on: August 08, 2017, 02:22 PM »
So I called down to my SW pro finishes store and asked them for a gallon of KA+ tinted to a RAL color.  The guy who answered said they don't do that anymore because it ties up the production process because of how time consuming it is to mix a color.  Apparently they don't have a fancy machine like we see in the big box stores and they measure by hand.  He even said they don't want to tint even if I buy in 5 gallon quantities.

There's 1 total store in Denver that sells KA+ which fundamentally prevents me from using KA+ anymore (unless I'm cool with making everything white or if I plan to make 100 cabinets for my kitchen).  Now it looks like I'll need to find another product to shoot unless someone knows the magic handshake.

I'm bummed.





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Offline SRSemenza

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  • Posts: 7830
  • Finger Lakes Region, NY State , USA
Re: SW doesn't want to custom tint anymore?
« Reply #1 on: August 08, 2017, 02:36 PM »
Sounds like something funny going on there.  Try moving up the chain of command.

Seth

Offline tjbnwi

  • Posts: 5059
  • Cedar Tucky Indiana
Re: SW doesn't want to custom tint anymore?
« Reply #2 on: August 08, 2017, 04:13 PM »
Which store? Store number?

Tom

Offline tjbnwi

  • Posts: 5059
  • Cedar Tucky Indiana
Re: SW doesn't want to custom tint anymore?
« Reply #3 on: August 08, 2017, 04:17 PM »
This is the store you want. If they won't do it let me know. Countryside will do it and Fex Ex the material to you.

sherwin williams product finishes store 80125

I'll be back I your area in about 2 weeks. Just spent 7 weeks there.

BM Lenmar would be your next choice.

Tom

Offline justaguy

  • Posts: 113
Re: SW doesn't want to custom tint anymore?
« Reply #4 on: August 08, 2017, 04:21 PM »
I'm am home owner not a pro. However, my personal experience is that I've tried SW and Benjamin Moore paints top interior and exterior top blends. BM paints are standing the test of time better than SW and they cost less. In my area, unless you are a pro with a business account the SW paints are 20% more expensive. If you need to do touch-ups you can get most BM paints in the little trial containers, similar finishes in SW are 1 gallon minimum.

Maybe it's my local store. I don't know, I don't shop there any longer. The pro I use for big jobs swears they are great but I'm thinking that may be related to the discount he gets on his purchases.

YMMV

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #5 on: August 08, 2017, 07:50 PM »
Which store? Store number?

Tom

Store #4386 located in Denver, Colorado.

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #6 on: August 08, 2017, 07:55 PM »
This is the store you want. If they won't do it let me know. Countryside will do it and Fex Ex the material to you.

sherwin williams product finishes store 80125

I'll be back I your area in about 2 weeks. Just spent 7 weeks there.

BM Lenmar would be your next choice.

Tom

Tom, is this the one you're referring to?  I'll pay Fedex fees.

   Sherwin-Williams Product Finishes Facility: Countryside #4387
   5111 Dansher Rd
   Countryside, IL, 60525-6905
   (708) 482-8131

I'll see who sells BM Lenmar.  If it's comparable, it'll do. 

Thanks.

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #7 on: August 08, 2017, 07:58 PM »
Sounds like something funny going on there.  Try moving up the chain of command.

Seth

Tried.  I ended up with the production manager.  Unless I'm going to commit to 1000 units over 6 months they can't justify a color match or custom tint unless they already have it on book (they've done it before).  I still can't believe they're spending 8 hours to get to a RAL color.  If I were them I'd have to have a better way.

I'm half wondering I that store just doesn't want to mess with the smaller guy anymore because they're busy enough serving the bigger guy.   [crying]

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #8 on: August 08, 2017, 08:02 PM »
I'm am home owner not a pro. However, my personal experience is that I've tried SW and Benjamin Moore paints top interior and exterior top blends. BM paints are standing the test of time better than SW and they cost less. In my area, unless you are a pro with a business account the SW paints are 20% more expensive. If you need to do touch-ups you can get most BM paints in the little trial containers, similar finishes in SW are 1 gallon minimum.

Maybe it's my local store. I don't know, I don't shop there any longer. The pro I use for big jobs swears they are great but I'm thinking that may be related to the discount he gets on his purchases.

YMMV

Are you referring to big box store paints?  Fairly certain that the SW in a big box store is not in the same league as the SW KA+ paints.  I've sprayed a lot of different paints and the KA+ lays down, levels extremely well, and has great adhesion.  I've not tried all the paints at the BB's so if there is something in the same league, please let me know,  The SW industrial finishes store is way the heck across town and the drive is non-trivial.

Offline Pnw painter

  • Posts: 95
SW doesn't want to custom tint anymore?
« Reply #9 on: August 08, 2017, 08:15 PM »
A good color match can be time consuming to get right. Sure they can do a computer match, but those usually needed to be adjusted by eye after the computer's tried it's best.

The Pro finishes stores aren't intended to serve homeowners and KA+ wasn't intended to be used by typical homeowners either. My SW rep even said my local Pro finishes store can be very difficult to work with if you're not an OEM or high volume shop.

It's a bummer for folks like you, because I'm guessing you're not like the typical DIY client.


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« Last Edit: August 08, 2017, 08:18 PM by Pnw painter »

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #10 on: August 08, 2017, 08:43 PM »
A good color match can be time consuming to get right. Sure they can do a computer match, but those usually needed to be adjusted by eye after the computer's tried it's best.

The Pro finishes stores aren't intended to serve homeowners and KA+ wasn't intended to be used by typical homeowners either. My SW rep even said my local Pro finishes store can be very difficult to work with if you're not an OEM or high volume shop.

It's a bummer for folks like you, because I'm guessing you're not like the typical DIY client.


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What's really interesting is that I found out when ordering the Festool grey color - RAL 7035.  They said it would take too much time to color match.  I said I don't give a crap if it's exact.  They said it takes hours.  I was on the phone nearly speechless picturing some dude adding one drop at a time until the color match-ometer lights up with a flashing EXACT on the display.

heck I even explained that their version of close was probably more accurate than what I even hoped for.  I might be the easiest customer they've ever had in that regard.  The production manager's response was "doesn't matter, it takes too long".

Offline Pnw painter

  • Posts: 95
SW doesn't want to custom tint anymore?
« Reply #11 on: August 08, 2017, 08:52 PM »
You're right that someone will literally add one drop at a time in some instances to get a color right. I've had some matches where we've had to make 5-7 adjustments to get it right. One time I was trying to match a Hunter Green and I gave up because we couldn't get it to match.

Maybe if you can find an SW color that's close to RAL 7035 then they'll do it for you.


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Offline tjbnwi

  • Posts: 5059
  • Cedar Tucky Indiana
Re: SW doesn't want to custom tint anymore?
« Reply #12 on: August 08, 2017, 09:06 PM »
This is the store you want. If they won't do it let me know. Countryside will do it and Fex Ex the material to you.

sherwin williams product finishes store 80125

I'll be back I your area in about 2 weeks. Just spent 7 weeks there.

BM Lenmar would be your next choice.

Tom

Tom, is this the one you're referring to?  I'll pay Fedex fees.

   Sherwin-Williams Product Finishes Facility: Countryside #4387
   5111 Dansher Rd
   Countryside, IL, 60525-6905
   (708) 482-8131

I'll see who sells BM Lenmar.  If it's comparable, it'll do. 

Thanks.

Yes. Let me text Chris tomorrow morning and found out what can be done about this.

Lenimar is now owned by Benjamin Moore. Call a local store and see if they can help.

Tom

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #13 on: August 08, 2017, 09:15 PM »
This is the store you want. If they won't do it let me know. Countryside will do it and Fex Ex the material to you.

sherwin williams product finishes store 80125

I'll be back I your area in about 2 weeks. Just spent 7 weeks there.

BM Lenmar would be your next choice.

Tom

Tom, is this the one you're referring to?  I'll pay Fedex fees.

   Sherwin-Williams Product Finishes Facility: Countryside #4387
   5111 Dansher Rd
   Countryside, IL, 60525-6905
   (708) 482-8131

I'll see who sells BM Lenmar.  If it's comparable, it'll do. 

Thanks.

Yes. Let me text Chris tomorrow morning and found out what can be done about this.

Lenimar is now owned by Benjamin Moore. Call a local store and see if they can help.

Tom

I appreciate the help.  I'll call a local BM store tomorrow and check them out.  At the end of the day I don't really care if it's SW or BM but I am a man of habit.  Once I become comfortable I really like to stick with what I know.

Thanks again.

Offline tjbnwi

  • Posts: 5059
  • Cedar Tucky Indiana
Re: SW doesn't want to custom tint anymore?
« Reply #14 on: August 08, 2017, 10:19 PM »
This is the store you want. If they won't do it let me know. Countryside will do it and Fex Ex the material to you.

sherwin williams product finishes store 80125

I'll be back I your area in about 2 weeks. Just spent 7 weeks there.

BM Lenmar would be your next choice.

Tom

Tom, is this the one you're referring to?  I'll pay Fedex fees.

   Sherwin-Williams Product Finishes Facility: Countryside #4387
   5111 Dansher Rd
   Countryside, IL, 60525-6905
   (708) 482-8131

I'll see who sells BM Lenmar.  If it's comparable, it'll do. 

Thanks.

Yes. Let me text Chris tomorrow morning and found out what can be done about this.

Lenimar is now owned by Benjamin Moore. Call a local store and see if they can help.

Tom

I appreciate the help.  I'll call a local BM store tomorrow and check them out.  At the end of the day I don't really care if it's SW or BM but I am a man of habit.  Once I become comfortable I really like to stick with what I know.

Thanks again.

What sheen are you looking for?

Tom

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #15 on: August 09, 2017, 12:04 AM »
This is the store you want. If they won't do it let me know. Countryside will do it and Fex Ex the material to you.

sherwin williams product finishes store 80125

I'll be back I your area in about 2 weeks. Just spent 7 weeks there.

BM Lenmar would be your next choice.

Tom

Tom, is this the one you're referring to?  I'll pay Fedex fees.

   Sherwin-Williams Product Finishes Facility: Countryside #4387
   5111 Dansher Rd
   Countryside, IL, 60525-6905
   (708) 482-8131

I'll see who sells BM Lenmar.  If it's comparable, it'll do. 

Thanks.

Yes. Let me text Chris tomorrow morning and found out what can be done about this.

Lenimar is now owned by Benjamin Moore. Call a local store and see if they can help.

Tom

I appreciate the help.  I'll call a local BM store tomorrow and check them out.  At the end of the day I don't really care if it's SW or BM but I am a man of habit.  Once I become comfortable I really like to stick with what I know.

Thanks again.

What sheen are you looking for?

Tom

Satin/Low Sheen.

Matt


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Offline tjbnwi

  • Posts: 5059
  • Cedar Tucky Indiana
Re: SW doesn't want to custom tint anymore?
« Reply #16 on: August 10, 2017, 12:05 PM »
@Scorpion, is it the RAL 7035 you're looking for?

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #17 on: August 10, 2017, 06:52 PM »
@Scorpion, is it the RAL 7035 you're looking for?

Yes.


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Offline Holmz

  • Posts: 3761
Re: SW doesn't want to custom tint anymore?
« Reply #18 on: August 10, 2017, 07:40 PM »
...

What sheen are you looking for?

Tom

I am think Martin Sheen, or maybe Charles Bronson to go in there and get them to mix it for you. ;)

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #19 on: August 10, 2017, 08:30 PM »
...

What sheen are you looking for?

Tom

I am think Martin Sheen, or maybe Charles Bronson to go in there and get them to mix it for you. ;)

Or Clint Eastwood.  They'd do it for all three without hesitation.


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Offline J0hn

  • Posts: 54
Re: SW doesn't want to custom tint anymore?
« Reply #20 on: August 10, 2017, 08:57 PM »
I have never used their pigmented lacquer - but I thought Target Coatings would custom tint for you. 

May be worth a call

https://www.targetcoatings.com/product/emtech-em6500-wb-bright-white-pastel-lacquer/

Offline tjbnwi

  • Posts: 5059
  • Cedar Tucky Indiana
Re: SW doesn't want to custom tint anymore?
« Reply #21 on: August 11, 2017, 10:26 AM »
@Scorpion, is it the RAL 7035 you're looking for?

Yes.


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If you want the gallon let me know I'll order it, PM me your address. If you need to know the cost let me know I'll get that from my rep.

If you have an SW account, you could call them and they would take care of this for you.


Tom
« Last Edit: August 11, 2017, 10:28 AM by tjbnwi »

Offline Scorpion

  • Posts: 511
Re: SW doesn't want to custom tint anymore?
« Reply #22 on: August 12, 2017, 10:17 PM »
@Scorpion, is it the RAL 7035 you're looking for?

Yes.


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If you want the gallon let me know I'll order it, PM me your address. If you need to know the cost let me know I'll get that from my rep.

If you have an SW account, you could call them and they would take care of this for you.


Tom

Knowing now that their process for tinting paint is fairly time consuming I'm feeling a little guilty about asking any store to do it.  That was the first of 5 colors I will want/need in the upcoming months.  I probably should solve my problem locally or I'll just be kicking the can down the road.  I'll see if the BM industrial is able to tint more easily.  If they can, I'll just do that.  If they can't then Ill work through your guy for this color.

You don't happen to know what type of tint is used for KA+ do you?  Another option would be to try to find someone I could pay to tint stuff I buy from SW.  For what I do it only really needs to be as perfect as box store tinting machines.



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Offline tjbnwi

  • Posts: 5059
  • Cedar Tucky Indiana
Re: SW doesn't want to custom tint anymore?
« Reply #23 on: August 12, 2017, 10:40 PM »
@Scorpion, is it the RAL 7035 you're looking for?

Yes.


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If you want the gallon let me know I'll order it, PM me your address. If you need to know the cost let me know I'll get that from my rep.

If you have an SW account, you could call them and they would take care of this for you.


Tom

Knowing now that their process for tinting paint is fairly time consuming I'm feeling a little guilty about asking any store to do it.  That was the first of 5 colors I will want/need in the upcoming months.  I probably should solve my problem locally or I'll just be kicking the can down the road.  I'll see if the BM industrial is able to tint more easily.  If they can, I'll just do that.  If they can't then Ill work through your guy for this color.

You don't happen to know what type of tint is used for KA+ do you?  Another option would be to try to find someone I could pay to tint stuff I buy from SW.  For what I do it only really needs to be as perfect as box store tinting machines.



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Don't feel guilty, it's their job.

It does not take them long to tint the KA+. From eye most of the people I know who blend at the store I go to can get it right in a few minutes. The week lead time is back log.

We did have on mix that took a few hours. It was a BM color and had to be dead on. We got it real close but it was still off a touch. SW does not have a grey tint, BM does. We figured the white base was going to get us grey when we added black, well it didn't. A shot of white tint and it was spot on.

Kem Aqua Colorants, Color Cast Eco Toner or BAC.

Tom