Author Topic: Scheduled Maintenance - Thurs, Dec. 17  (Read 11938 times)

0 Members and 1 Guest are viewing this topic.

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 715
Scheduled Maintenance - Thurs, Dec. 17
« on: December 14, 2015, 07:38 PM »
Hey all. This Thursday Festool will be doing some scheduled maintenance on the FOG. The updates should result in fewer issues and downtimes in the future.

The bad news is that the FOG will be offline for approx. 24 hours beginning this Thursday, Dec. 17 at approx. 8:00 am ET.

You will need to resort to Morse Code and telepathy during this time. Thank you in advance for your patience.
« Last Edit: December 14, 2015, 08:54 PM by TylerC »

Offline blaszcsj

  • Posts: 254
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #1 on: December 14, 2015, 09:51 PM »
What am I to do on my lunch break?
OF1010 EQ Router | MFT/3 | DF500Q | Carvex 420 | ETS EC 150/3 | CT 36 Auto Clean | TS55 | LR32 | OF1400 EQ Router | ZOBO Metric Set | CXS Li 2.6 - 90 Limited Edition | Universal Cleaning Set | HKC55 | Centrotec CE-SORT |

Offline TOOLTOWN

  • Festool Dealer
  • *
  • Posts: 458
    • tooltown.com
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #2 on: December 14, 2015, 10:01 PM »
But I start getting the shakes after only about an hour away from the FOG.  I cant imagine what a whole day will do to me!!

Ken

Offline bigred00

  • Posts: 25
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #3 on: December 14, 2015, 10:06 PM »
You're giving us a mobile-friendly version - right???

Online Untidy Shop

  • Posts: 2430
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #4 on: December 15, 2015, 12:51 AM »

I trust that 'log in stability' will be high on the list of things to attend to?
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline Kev

  • Posts: 7502
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #5 on: December 15, 2015, 06:03 AM »
OK - so we actually need a list of things to do while the FOG is down. I'll start the ball rolling ...

1. Go to the Mafell forum and post lots of happy stories about your Festool tools.

Offline mrB

  • Posts: 357
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #6 on: December 15, 2015, 06:33 AM »
2)  Hang out at your nearest Big Box Store telling all the people buying Ryobi & Black&Decker how they're money could be better spent. By spending 5 times as much.

(sadly I won't have time to do this, as I'm painting all my wall plugs green)
« Last Edit: December 15, 2015, 06:36 AM by mrB »
there's nothing like the right tool for the job

Offline GarryMartin

  • Posts: 1517
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #7 on: December 15, 2015, 06:35 AM »
The updates should result in fewer issues and downtimes in the future.

@TylerC is there any chance of the missing photos *ever* coming back or are they lost forever?
[NOTE: Tools from other manufacturers are of course available. As this is the Festool Owners Group, I tend to limit my advice to the tools that Festool sell, and assume that you've come to this site to get advice on Festool tools and because the level of skill and experience of the community here outstrips most you'll find elsewhere. If you *are* interested in tools from other manufacturers, please mention it in your post and also take the time to visit their user forums too.]

UK and Southern Ireland Members  |  Supplemental Manuals  |  Festool Links  |  Festool UK Spare Parts

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 715
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #8 on: December 15, 2015, 06:47 AM »
The updates should result in fewer issues and downtimes in the future.

@TylerC is there any chance of the missing photos *ever* coming back or are they lost forever?

Unfortunately, those are lost and gone forever. That pre-dates my time at Festool, so I'm not 100% in the know on it. I'll dig around today to make sure that nothing can be done. That said, I wouldn't expect good news.

Offline GarryMartin

  • Posts: 1517
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #9 on: December 15, 2015, 07:05 AM »
Unfortunately, those are lost and gone forever. That pre-dates my time at Festool, so I'm not 100% in the know on it. I'll dig around today to make sure that nothing can be done. That said, I wouldn't expect good news.

Thanks Tyler. Even if they can't come back into the forum posts they belong to, if we could get them back into an album maybe? Then at least we might be able to find the photos we're looking for and even add them back in to posts ourselves.
[NOTE: Tools from other manufacturers are of course available. As this is the Festool Owners Group, I tend to limit my advice to the tools that Festool sell, and assume that you've come to this site to get advice on Festool tools and because the level of skill and experience of the community here outstrips most you'll find elsewhere. If you *are* interested in tools from other manufacturers, please mention it in your post and also take the time to visit their user forums too.]

UK and Southern Ireland Members  |  Supplemental Manuals  |  Festool Links  |  Festool UK Spare Parts

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 715
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #10 on: December 15, 2015, 09:30 AM »
@GarryMartin  I checked this morning, and -- as I feared -- the images are simply lost and gone. Sorry again.

@bigred00 - Making it mobile friendly isn't part of this update, but we're working on it. We actually just had a conversation this morning. We definitely want that to happen, but we need to make sure that it doesn't happen in a way that deletes any content or functionality.

Offline Shane Holland

  • Festool Dealer
  • *
  • Posts: 9888
    • The Tool Nut's Festool Store
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #11 on: December 15, 2015, 09:31 AM »
An option for mobile is Tapatalk, which is a free app.

https://tapatalk.com/
Buy Festool Online" class="bbc_img
Fast, Free Shipping - Festool Trained Experts - Unparalleled Customer Service - No Sales Tax Collected (Outside NY/VA)
30 Minutes from NYC - 10,000 Square Foot Showroom / 2,000 Square Foot Festool Showroom
Toolnut.com and FestoolProducts.com

Offline Cheese

  • Posts: 2778
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #12 on: December 15, 2015, 10:42 AM »
@TylerC
I was going to bring this up earlier, however I didn't know where to post it, but this seems like a convenient place.

Over the last 2-3 weeks I have had very limited availability of the FOG on my iPad & iPhone. I will actually be able to log-in only 1 in 10 times on the mobile devices. I keep receiving a message stating I've exceeded my 5 log-ins (even though it's my first one) and I must wait to log-in again. Or it will state that there was an error and I need to log-in at which time it then tells me I've exceeded my 5 log-ins.

I originally took screen shots of all these FOG messages but not knowing where to post them, I have since trashed them.

Just a heads-up for you...

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 715
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #13 on: December 15, 2015, 11:13 AM »
@TylerC
I was going to bring this up earlier, however I didn't know where to post it, but this seems like a convenient place.

Over the last 2-3 weeks I have had very limited availability of the FOG on my iPad & iPhone. I will actually be able to log-in only 1 in 10 times on the mobile devices. I keep receiving a message stating I've exceeded my 5 log-ins (even though it's my first one) and I must wait to log-in again. Or it will state that there was an error and I need to log-in at which time it then tells me I've exceeded my 5 log-ins.

I originally took screen shots of all these FOG messages but not knowing where to post them, I have since trashed them.

Just a heads-up for you...

Thanks. I haven't seen this before. The next time that you get this message, please take a screenshot and send it to me.

Offline Shane Holland

  • Festool Dealer
  • *
  • Posts: 9888
    • The Tool Nut's Festool Store
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #14 on: December 15, 2015, 11:22 AM »
@Cheese, try clearing your browser cache/history. Login is working on my iPhone, which I just tested.
Buy Festool Online" class="bbc_img
Fast, Free Shipping - Festool Trained Experts - Unparalleled Customer Service - No Sales Tax Collected (Outside NY/VA)
30 Minutes from NYC - 10,000 Square Foot Showroom / 2,000 Square Foot Festool Showroom
Toolnut.com and FestoolProducts.com

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 715
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #15 on: December 15, 2015, 11:23 AM »
@Cheese, try clearing your browser cache/history. Login is working on my iPhone, which I just tested.

FWIW, it's also been working on mine.

Offline Cheese

  • Posts: 2778
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #16 on: December 15, 2015, 11:28 AM »
Ok guys...Tyler, I will forward any new screen shots to you.

Shane...not wanting to sound too stupid...but how do I clear the cache/history?

Offline Shane Holland

  • Festool Dealer
  • *
  • Posts: 9888
    • The Tool Nut's Festool Store
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #17 on: December 15, 2015, 11:32 AM »
@Cheese, go to Settings > Safari > Clear History and Website Data

Sorry, I should have included instructions.
Buy Festool Online" class="bbc_img
Fast, Free Shipping - Festool Trained Experts - Unparalleled Customer Service - No Sales Tax Collected (Outside NY/VA)
30 Minutes from NYC - 10,000 Square Foot Showroom / 2,000 Square Foot Festool Showroom
Toolnut.com and FestoolProducts.com

Offline Cheese

  • Posts: 2778
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #18 on: December 15, 2015, 12:13 PM »
Thanks @Shane Holland

That's not too difficult [eek]

My iphone is working now but I'm going to clear the cache anyways.

Offline DB10

  • Posts: 817
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #19 on: December 16, 2015, 05:56 AM »
@TylerC  when the server is down any chance you can look at the Unread posts issues effecting iPads that has already been mentioned in a previous thread.
   The problem seems to be when I login to the Fog click on the unread section at the top and it shows one or two pages of unread messages, but if I have to log out without reading most of the posts and then log back in again all the unread messages have-disappeared from the unread section, even though they have not been read.

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 715
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #20 on: December 16, 2015, 08:47 AM »
@TylerC  when the server is down any chance you can look at the Unread posts issues effecting iPads that has already been mentioned in a previous thread.
   The problem seems to be when I login to the Fog click on the unread section at the top and it shows one or two pages of unread messages, but if I have to log out without reading most of the posts and then log back in again all the unread messages have-disappeared from the unread section, even though they have not been read.

I'll bring this up again w/ our IT director.

Offline mrB

  • Posts: 357
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #21 on: December 16, 2015, 04:44 PM »
While we are on the subject of device issues . . .

Using safari on iPhone, I find the home page jumps up and down repeatedly making things near impossible to read/click.

Any one else have this?
there's nothing like the right tool for the job

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 715
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #22 on: December 16, 2015, 04:53 PM »
@mrB I'm frequently on the FOG using Safari on my iPhone, and I haven't experienced that.

Offline Peter Halle

  • Global Moderator
  • *
  • Posts: 10394
  • Let's Redux / Revive / Rewind / Rollback the FOG!
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #23 on: December 16, 2015, 05:58 PM »
While we are on the subject of device issues . . .

Using safari on iPhone, I find the home page jumps up and down repeatedly making things near impossible to read/click.

Any one else have this?

Yes, my iPhone does that - my iPad doesn't.  Rotate it 90 degrees and then back.  It stop that.  Just a quick twist of the wrist.

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline Sparktrician

  • Posts: 3250
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #24 on: December 16, 2015, 06:21 PM »
While we are on the subject of device issues . . .

Using safari on iPhone, I find the home page jumps up and down repeatedly making things near impossible to read/click.

Any one else have this?

"It's not a problem; it's a feature!"  (Thank you for this, GM...) 
- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline bigred00

  • Posts: 25
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #25 on: December 16, 2015, 10:01 PM »
While we are on the subject of device issues . . .

Using safari on iPhone, I find the home page jumps up and down repeatedly making things near impossible to read/click.

Any one else have this?

Chrome is the only browser for iOS. Way superior. Never had an issue with FOG on either iPhone or iPad

Offline Cheese

  • Posts: 2778
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #26 on: December 16, 2015, 10:04 PM »
@TylerC
Here are a couple of screen shots.

So I'm sitting on the couch and because I'm too lazy to get my Mac Book Pro, I'm using my iPhone instead. I decided to click on a Kapex thread and I received this message instead.



Well I clicked a couple more times and finally The thread came up.

Then I clicked on the Scheduled Maintenance thread and when I tried to reply because I was already logged in, this message came up.


Offline mrB

  • Posts: 357
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #27 on: December 17, 2015, 06:00 AM »
While we are on the subject of device issues . . .

Using safari on iPhone, I find the home page jumps up and down repeatedly making things near impossible to read/click.

Any one else have this?

Yes, my iPhone does that - my iPad doesn't.  Rotate it 90 degrees and then back.  It stop that.  Just a quick twist of the wrist.

Peter

Thanks peter, but this isn't working for me.  Tech problems like this are funny aren't they .  . .
there's nothing like the right tool for the job

Offline Peter Halle

  • Global Moderator
  • *
  • Posts: 10394
  • Let's Redux / Revive / Rewind / Rollback the FOG!
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #28 on: December 18, 2015, 07:06 AM »
Thank you Scott and Tyler for handling the forum with kid gloves and getting it back up and running.

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline Bohdan

  • Posts: 668
Re: Scheduled Maintenance - Thurs, Dec. 17
« Reply #29 on: December 18, 2015, 08:36 AM »
@TylerC

Since the update instead of the number of new posts on the top tab label I get "(Bad Value!) Festool Owners Group - Index".

I am using IE10.
« Last Edit: December 18, 2015, 08:38 AM by Bohdan »