Author Topic: We're back!  (Read 3780 times)

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Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 996
We're back!
« on: June 02, 2016, 06:58 AM »
As many of you know, the FOG was partially down yesterday. You could read the forum, but you couldn't post/reply. Thanks for your patience while fixed things. Also, thanks to @ScottW for dropping his other work to spend much of the day (and night) getting the FOG back online.

Keep on FOGging.

Offline ear3

  • Posts: 3350
Re: We're back!
« Reply #1 on: June 02, 2016, 07:16 AM »
Thanks for getting it back up @TylerC Yeah, I tried all sorts of fixes, like clearing my browser cache and cookies several times, before I realized it wasn't me.
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Offline Kev

  • Posts: 7647
Re: We're back!
« Reply #2 on: June 02, 2016, 07:22 AM »
Thanks for getting it back up @TylerC Yeah, I tried all sorts of fixes, like clearing my browser cache and cookies several times, before I realized it wasn't me.

Yeh - I tried making sure there were no cookies left too .. didn't change anything and I just felt sick afterwards.

Offline Untidy Shop

  • Posts: 2562
Re: We're back!
« Reply #3 on: June 02, 2016, 07:49 AM »

Thanks Scott for fixing it, and also to Tyler who personally replied to my post on Festool USA's website.
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline fuzzy logic

  • Posts: 336
Re: We're back!
« Reply #4 on: June 02, 2016, 09:21 AM »
Thanks for fixing guys - appreciated. 
Hope it wasn't somehow my fault... 
Composed a reply - then told had timed out; but shouldn't have  [unsure] - and that was that. 

Richad (UK) 

(Edit:  forgot to write, was unable to log out.  Cleared caches, web history etc, deep scans for malware etc - didn't seem to help)
« Last Edit: June 02, 2016, 10:17 AM by fuzzy logic »
Decent people do the right thing - always?

Offline RJNeal

  • Posts: 299
Re: We're back!
« Reply #5 on: June 02, 2016, 09:23 AM »
Thanks guys.
Have you walked your saw today?

Offline copcarcollector

  • Posts: 1361
Re: We're back!
« Reply #6 on: June 02, 2016, 12:44 PM »
THANKS!

I noticed yesterday during the outage that Paul Marcel was on the online users list... have not heard from him in a while, let's hope he comes back soon! Great videos and info from Paul.

Offline bobfog

  • Posts: 834
Re: We're back!
« Reply #7 on: June 03, 2016, 01:53 PM »
Was it just me with bad mobile coverage today or was the forum down again?

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 996
Re: We're back!
« Reply #8 on: June 03, 2016, 02:04 PM »
Was it just me with bad mobile coverage today or was the forum down again?

It was down again. A different issue this time.

The FOG is built on an old platform that doesn't offer technical support. Therefore, when it goes down, we have to identify and solve the problems ourselves. We've been talking about moving the FOG to a different, more modern platform with better technical support. The plan was to do that next year, but -- given that the FOG has been down twice this week -- we'll accelerate that plan if we need to. Thanks for everyone's patience this week.

(And in case anyone is worried: No, we will only not delete existing content when/if we switch platforms.)

Offline bobfog

  • Posts: 834
Re: We're back!
« Reply #9 on: June 03, 2016, 02:10 PM »
Was it just me with bad mobile coverage today or was the forum down again?

It was down again. A different issue this time.

The FOG is built on an old platform that doesn't offer technical support. Therefore, when it goes down, we have to identify and solve the problems ourselves. We've been talking about moving the FOG to a different, more modern platform with better technical support. The plan was to do that next year, but -- given that the FOG has been down twice this week -- we'll accelerate that plan if we need to. Thanks for everyone's patience this week.

(And in case anyone is worried: No, we will only not delete existing content when/if we switch platforms.)

I think that would be a prudent investment. Thanks for the prompt reply.

Offline Alex

  • Posts: 5475
Re: We're back!
« Reply #10 on: June 03, 2016, 02:31 PM »
Current platform's just fine, this is one of the most stable websites I visit. Pleasant to use and good looking.

Offline bobfog

  • Posts: 834
Re: We're back!
« Reply #11 on: June 03, 2016, 02:37 PM »
Current platform's just fine, this is one of the most stable websites I visit. Pleasant to use and good looking.

But the lack of support for the people who need to fix it when it goes down is obviously a disadvantage. Also, it is lacking a few modern forum features that would be nice IMO, such as the ability to like or up-vote/down-vote posts. Members to build reputation points, etc.

Offline Greg Powers

  • Posts: 2224
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Re: We're back!
« Reply #12 on: June 03, 2016, 02:58 PM »
@TylerC  If and when you upgrade please upgrade to something that continues too supports Tap-Talk
Greg Powers
Size:XL

Offline TylerC

  • Festool USA Employee
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Re: We're back!
« Reply #13 on: June 03, 2016, 03:00 PM »
Current platform's just fine, this is one of the most stable websites I visit. Pleasant to use and good looking.

It's usually fairly stable, but being down twice this week isn't promising (or helpful for my stress level).

Offline TylerC

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Re: We're back!
« Reply #14 on: June 03, 2016, 03:03 PM »
@TylerC  If and when you upgrade please upgrade to something that continues too supports Tap-Talk

Mobile friendliness will be a major consideration in where we go.

Offline SRSemenza

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  • Finger Lakes Region, NY State , USA
Re: We're back!
« Reply #15 on: June 03, 2016, 04:12 PM »
@TylerC  If and when you upgrade please upgrade to something that continues too supports Tap-Talk

Mobile friendliness will be a major consideration in where we go.

     I am all for mobile friendliness. But it also needs to maintain it's computer friendliness.

Seth

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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Re: We're back!
« Reply #16 on: June 03, 2016, 04:22 PM »
@TylerC  If and when you upgrade please upgrade to something that continues too supports Tap-Talk

Mobile friendliness will be a major consideration in where we go.

     I am all for mobile friendliness. But it also needs to maintain it's computer friendliness.

Seth

Most definitely. FWIW, we're still very early in this. No solid plans yet.

Online Cheese

  • Posts: 3603
Re: We're back!
« Reply #17 on: June 03, 2016, 04:58 PM »
FWIW... @TylerC,
Over the last several days, including my latest post with a photo that was about 10 minutes ago, I can post text ONLY when using a MacBook Pro, iPad Air or iPhone. If I try to post a photo along with the text, the post will not go through and the screen goes blank when I hit the post button and it will never refresh.

The only success I've had is to post in text only, and then go back and modify the post to include a photo. This works the same on all 3 devices. This has just started within the last 5-7 days.

Offline Untidy Shop

  • Posts: 2562
Re: We're back!
« Reply #18 on: June 04, 2016, 02:16 AM »
Current platform's just fine, this is one of the most stable websites I visit. Pleasant to use and good looking.

But the lack of support for the people who need to fix it when it goes down is obviously a disadvantage. Also, it is lacking a few modern forum features that would be nice IMO, such as the ability to like or up-vote/down-vote posts. Members to build reputation points, etc.

These features have been discussed before and dismissed by a number of responders as they can lead to high levels of angst and members only posting to be popular.

@bobfog


--------------

Thank you again Tyler and Scott.
« Last Edit: June 04, 2016, 02:22 AM by Untidy Shop »
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline jobsworth

  • Posts: 4484
  • Burger Babe Says: I Even Buy Green Bananas
Re: We're back!
« Reply #19 on: June 05, 2016, 05:21 AM »
Wow Good thing its back up, I found myself having to actually talk to the wife...... [scared] [scared] [scared] [scared] [scared] [eek]
Loving the Calif sun....