This is a tread that can be a life saver - literally.
By searching the site I found that my kit of Apple adapters has been recalled due to a safety hazard. Nothing like plugging a defective adapter into 220v 7.5A mains to light up your day!. Apple is shipping the replacement bits and I should have them by the end of the week. Apple gets an A for good customer service.
Had an issue with a Festool ETC125 EQ sander - Festool followed up, suggested that I take it to the dealer (beyond 30 warranty) and together we solved the problem. That is good service.
These companies know that repeat business is important.
In checking the recalls I found that my Ryobi lithium battery charger had been recalled. Apparently they can overheat and have damaged workbenches. If the charger overheats, I have seen what happens when a lithium battery gets too hot. Not something to take risks with. So I called and the process is very different. I have to call the shipping company, box up the charger and send it back. When they get the charger, they will ship me a replacement. So I asked "How am I to charge my batteries in the interim?". Answer, "Buy another tool with a charger and battery". Ok it is Ryobi. Not the best tools, but before I was making furniture for others, it was what I could justify to my wife and CFO.
I think I will buy another tool, a Festool.