Author Topic: Any gamers or kids that are? Need help with son's Xmas gift  (Read 1605 times)

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Offline Wooden Skye

  • Posts: 1134
  • My little girl was called home 12-28-15
Merry Christmas!  So we got my son a PS4 for Xmas and while I was setting it up I ran into an issue that isn't letting me go forward with the set up.  The console powers on and then you are directed to connect/sync the controllers.  Following the directions, I plug the usb cord into the console then the controller.  I then hit the button to sync and nothing happens.  I try with both controllers with nothing happening.  I then tried to reset the controller and other things I read online.  Still nothing.  Has anyone else had this issue?  How did you fix if you did? Any help would be greatly appreciated.
Bryan

TS 55, (2) 1400 Guide Rails, 1900 Guide Rail, MFT/3, Domino DF 500, 2 domino systainers, ETS 150/3, RO 90, CT 26, (2) OF1400, RO 150. RTS 400, LR 32 set, PS300 jigsaw, 3 abrasive systainers, (2) sys toolbox, (2) sys mini, clamps and other accesories

Offline ewils91

  • Posts: 166
Re: Any gamers or kids that are? Need help with son's Xmas gift
« Reply #1 on: December 25, 2016, 02:55 PM »
Hello this Rickey, my dad enlisted my help for your question. Can you tell me what the onscreen messages says or post a picture of the tv screen?

Offline Wooden Skye

  • Posts: 1134
  • My little girl was called home 12-28-15
Re: Any gamers or kids that are? Need help with son's Xmas gift
« Reply #2 on: December 25, 2016, 03:45 PM »
@ewils91
Thanks for responding.  The screen simply says connect the controller and hit the PS button in just about every language on earth.  There is also a picture of the console showing the cable to the controller.  When I hit the button, the light flashes white about 3 or 4 times, then goes out.  The lights on the first controller should turn blue, which never happens.  Like I mentioned, I have tried the one that comes with and the extra dual shock controller we bought.  I don't get an error message or anything, and the screen doesn't advance to the home screen (I assume comes next) to complete set up .  I took a break to take the dog for a long walk to clear my head, next I will try in safe mode. 
Bryan

TS 55, (2) 1400 Guide Rails, 1900 Guide Rail, MFT/3, Domino DF 500, 2 domino systainers, ETS 150/3, RO 90, CT 26, (2) OF1400, RO 150. RTS 400, LR 32 set, PS300 jigsaw, 3 abrasive systainers, (2) sys toolbox, (2) sys mini, clamps and other accesories

Offline KescoNY

  • Posts: 124
Re: Any gamers or kids that are? Need help with son's Xmas gift
« Reply #3 on: December 25, 2016, 03:54 PM »
I just finished setting up the same exact unit along with the VR and the camera for my daughter.  I plugged only 1 controller to the front usb port before powering it up and it worked fine.

Im not much of a gamer but hope that helps
Kapex/UG Cart/UG extensions TXS Set CXS Set PDC 18/4+3 BHC18 T18+3 Centrotec Installer's Set TS 75 TS55 TSC 55  Carvex PSC Carvex 420 & Accessory Kit  Domino 500 Set  Domino 700 set OF1010 OF 1400 OF 2200 & Accessory Kit  LR 32 Rotex 90 Rotex 150 Rotex 125  ETS-EC 150 ETS-EC 125 ETS 150 ETS 125 DTS 400 RTS 400  CT Midi CT36AC CT48 w/boom MFT3 CMS GE set with TS75, TS55, OF1400 plate  CMS VL

Offline ewils91

  • Posts: 166
Re: Any gamers or kids that are? Need help with son's Xmas gift
« Reply #4 on: December 25, 2016, 03:55 PM »
The only thing I can think of is that maybe you have a bad cable.
Sorry I wasn't much help, but I do suggest you try Sony's support. https://support.us.playstation.com/

Offline Wooden Skye

  • Posts: 1134
  • My little girl was called home 12-28-15
Re: Any gamers or kids that are? Need help with son's Xmas gift
« Reply #5 on: December 25, 2016, 03:57 PM »
Thanks for the help.  I will try another cable.

@KescoNY

I tried plugging in before turning on and after, no luck.  Glad you got yours set up.
Bryan

TS 55, (2) 1400 Guide Rails, 1900 Guide Rail, MFT/3, Domino DF 500, 2 domino systainers, ETS 150/3, RO 90, CT 26, (2) OF1400, RO 150. RTS 400, LR 32 set, PS300 jigsaw, 3 abrasive systainers, (2) sys toolbox, (2) sys mini, clamps and other accesories