Mike_UK
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Location: England Member Since: Jul 2011
Posts: 14
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« on: July 07, 2011, 11:15 AM » |
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has anyone here dealt with Festool.co.uk i sent a couple of e-mails to them on Monday no reply yet is this normal  thanks Mike |
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TS 55, C15 LI set, CENTROTEC Systainer Kit 98 Piece
DF 500, DF700, OF 1010, OF 1400, OF 2200 CXS Set,
MFT/3, CTL MIDI, Rotex 150, Rotex 90, Syslite KAL
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Alan m
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Location: Ireland Member Since: Aug 2010
Posts: 3017
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« Reply #1 on: July 07, 2011, 11:23 AM » |
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i havnt dealt with them but have heard they arnt great. festool closed their irish hq and shuved us into the uk system. so festool uk is where i will need to go if something goes wrong. dean scocial on here should be able to give his opinion as he has sent some of his tools back a few times. the main problem i have with the fog is that all the festool usa people are watching  and shane holland works for them , there are us dealers with a big presence on here. the problem is we are jealous, we wish we had shane over here answering any questions and sorting out issues that come up and putting people in thouch with the right people. ye us guys dont know how lucky ye are. |
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now
ts 55+2 1400 rails+ 1 lr32 1400 rail, domino+assortment systainer+ domiplate, ct 22 with boom arm+home made thien baffel, lr32 set, rotex 150, home made MFT,home made work center, 6 t locs for other tools, of2000 , ro 90, mft 800, trion , ls 130
wish list
of 1400, MFT 3,, even more t locs for other tools
"A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
- Sir Winston Churchill (1874-1965)
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Peter Halle
Global Moderator
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Location: Powhatan, Virginia USA Member Since: Jul 2007
Posts: 6526
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« Reply #2 on: July 07, 2011, 11:39 AM » |
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the problem is we are jealous, we wish we had shane over here answering any questions and sorting out issues that come up and putting people in thouch with the right people. ye us guys dont know how lucky ye are.
Yes we do.  Peter  |
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The tools in my truck were talking the other day. The Dewalts, PC's, Boschs, Makitas were not happy. They also were in the minority. Their complaint: They felt unused and unappreciated since the Festools moved in. I guess the truth hurts.
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Festoolfootstool
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Location: uk Member Since: Mar 2010
Posts: 1556
The trouble with Bob is its all about Bob
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« Reply #3 on: July 07, 2011, 12:53 PM » |
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IM sayin nufink  I would suggest that you may be better off phoning for a fast response.  |
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If the milk turns out to be sour, I ain't the kind of **** to drink it.......
Why do Festool accessories only have a two month guarantee here in the UK ?
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jmbfestool
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Location: UK Member Since: Jan 2009
Posts: 5239
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« Reply #4 on: July 07, 2011, 01:13 PM » |
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Call! Normally get to speak to a lovely lady woman girl who's very helpful If not I think I still have the festool employes email address but I got the from the lady over the phone any way.
Jmb
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Mike_UK
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Location: England Member Since: Jul 2011
Posts: 14
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« Reply #5 on: July 07, 2011, 01:16 PM » |
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Ok Thanks i can take a hint they're not very good
Has anyone here reserved there £75 voucher from there spring offer
i registered all my tools and received my confirmation of my 3 year warranty
and a card with my id number but no voucher.
Mike
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TS 55, C15 LI set, CENTROTEC Systainer Kit 98 Piece
DF 500, DF700, OF 1010, OF 1400, OF 2200 CXS Set,
MFT/3, CTL MIDI, Rotex 150, Rotex 90, Syslite KAL
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d8b
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Location: BELGIUM (BE) Member Since: Jul 2009
Posts: 49
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« Reply #6 on: July 07, 2011, 03:43 PM » |
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Has anyone here reserved there £75 voucher from there spring offer
i registered all my tools and received my confirmation of my 3 year warranty
and a card with my id number but no voucher.
Mike
I got my registration confirmation almost exactly a week after the purchase. The vouchers came later (I think a couple of weeks). Beware I talking about Festool Belgium, but I suppose Festool UK has the same procedures and according timelines. greetz, Philippe |
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Mike_UK
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Location: England Member Since: Jul 2011
Posts: 14
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« Reply #7 on: July 07, 2011, 03:54 PM » |
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Has anyone here reserved there £75 voucher from there spring offer
i registered all my tools and received my confirmation of my 3 year warranty
and a card with my id number but no voucher.
Mike
I got my registration confirmation almost exactly a week after the purchase. The vouchers came later (I think a couple of weeks). Beware I talking about Festool Belgium, but I suppose Festool UK has the same procedures and according timelines. greetz, Philippe Hi Philippe thanks i will Wait & See |
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TS 55, C15 LI set, CENTROTEC Systainer Kit 98 Piece
DF 500, DF700, OF 1010, OF 1400, OF 2200 CXS Set,
MFT/3, CTL MIDI, Rotex 150, Rotex 90, Syslite KAL
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jmbfestool
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Location: UK Member Since: Jan 2009
Posts: 5239
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« Reply #8 on: July 07, 2011, 04:04 PM » |
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Ok Thanks i can take a hint they're not very good
Has anyone here reserved there £75 voucher from there spring offer
i registered all my tools and received my confirmation of my 3 year warranty
and a card with my id number but no voucher.
Mike
Voucher should come if u had bought it before last Thursday as that was the last day for the voucher deal. You registered? It should of been registered for you. You don't do any registering your self well, you shouldn't of had to any way |
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jnnikko
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Location: France Member Since: Apr 2011
Posts: 9
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« Reply #9 on: July 07, 2011, 04:09 PM » |
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I also have problem with the vouchers. I registered more than a month ago a TS 55 and a CT 26 on Festool.nl. I did not received any vouchers. After 3 or 4 weeks, I contacted festool NL and get an answer within two days telling me that the vouchers have been sent from Germany two weeks before. I informed them that I did not received anything and that I also just registered a RTS 400. They told me that they will reissue the vouchers for the TS and the CT. One week after, I received the 30€ voucher for the RTS but nothing for the CT and the TS. So I need to recontact them. Quite annoying.....
However, I am not so surprised as the voucher came folded, without any envelop, with a clear statement on it saying that it is a voucher to get free festool accessories..... Quite tempting.......
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jmbfestool
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Location: UK Member Since: Jan 2009
Posts: 5239
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« Reply #10 on: July 07, 2011, 04:24 PM » |
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I also have problem with the vouchers. I registered more than a month ago a TS 55 and a CT 26 on Festool.nl. I did not received any vouchers. After 3 or 4 weeks, I contacted festool NL and get an answer within two days telling me that the vouchers have been sent from Germany two weeks before. I informed them that I did not received anything and that I also just registered a RTS 400. They told me that they will reissue the vouchers for the TS and the CT. One week after, I received the 30€ voucher for the RTS but nothing for the CT and the TS. So I need to recontact them. Quite annoying.....
However, I am not so surprised as the voucher came folded, without any envelop, with a clear statement on it saying that it is a voucher to get free festool accessories..... Quite tempting.......
The vouchers can only be used at the dealers you bought the tools from so even if some one stole them like your suggesting they would have to go to the dealer and it should bring up suspicions that let's says he has only sold 1 RTS400 but 8 people called up with 8 30vouchers Jmb |
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d8b
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Location: BELGIUM (BE) Member Since: Jul 2009
Posts: 49
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« Reply #11 on: July 07, 2011, 05:05 PM » |
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The vouchers can only be used at the dealers you bought the tools from so even if some one stole them like your suggesting they would have to go to the dealer and it should bring up suspicions that let's says he has only sold 1 RTS400 but 8 people called up with 8 30vouchers
Jmb
I used my vouchers with a different dealer. My main dealer is really focussed to professionals and his opening hours aren't really great for a hobbiest like me. I try to buy most of my festools from him because he has good service, but if I need something rather quick on a saturday or right after work, I go to a different dealer. I've mentioned this to my main dealer and he understands. Last week I bought a MFK700, LR32 set and OF 1400(just before the action ended) and used the vouchers from the CXS and CARVEX, witch I bought from the other dealer. The vouchers were accepted without any question. greetz, Philippe |
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Mike_UK
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Location: England Member Since: Jul 2011
Posts: 14
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« Reply #12 on: July 07, 2011, 05:20 PM » |
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Ok Thanks i can take a hint they're not very good
Has anyone here reserved there £75 voucher from there spring offer
i registered all my tools and received my confirmation of my 3 year warranty
and a card with my id number but no voucher.
Mike
Voucher should come if u had bought it before last Thursday as that was the last day for the voucher deal. You registered? It should of been registered for you. You don't do any registering your self well, you shouldn't of had to any way Hi jmb The C15 i got on line from axminster.co.uk & had to register myself the ts 55 got from axminster in High Wycombe & register myself Mike |
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TS 55, C15 LI set, CENTROTEC Systainer Kit 98 Piece
DF 500, DF700, OF 1010, OF 1400, OF 2200 CXS Set,
MFT/3, CTL MIDI, Rotex 150, Rotex 90, Syslite KAL
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d8b
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Location: BELGIUM (BE) Member Since: Jul 2009
Posts: 49
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« Reply #13 on: July 14, 2011, 05:09 AM » |
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I also have problem with the vouchers. I registered more than a month ago a TS 55 and a CT 26 on Festool.nl. I did not received any vouchers. After 3 or 4 weeks, I contacted festool NL and get an answer within two days telling me that the vouchers have been sent from Germany two weeks before. I informed them that I did not received anything and that I also just registered a RTS 400. They told me that they will reissue the vouchers for the TS and the CT. One week after, I received the 30€ voucher for the RTS but nothing for the CT and the TS. So I need to recontact them. Quite annoying.....
However, I am not so surprised as the voucher came folded, without any envelop, with a clear statement on it saying that it is a voucher to get free festool accessories..... Quite tempting.......
Yesterday I recieved my voucher for the OF1400. Well, not exactly, I recieved the letter with the voucher ton off. I decided I would call Festool Belgium today and see what they would say. I never call people before 9am, so I was planning to call them from work. A few minutes before 9, I got a call from my girlfriend. She found the voucher (what was left of it) wrapped in plastic, accompanied by a letter with excuses from the post office. Apperantly, the letter got cought in their sorting machine and they found the missing part this morning... EDIT Went home this afternoon and had a look at the pieces, because just a few pieces it was... Phoned Festool Belgium and they told me not to worry. They would ask Festool Germany to send me a new voucher. They told me that they had no more vouchers gone missing than they lost regular correspondence. It was the first time I had to contact Festool Belgium for something and it was a pleasant experience. No automated menu's to wade trough and a quick reply to my question. greetz, Philippe |
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« Last Edit: July 14, 2011, 07:50 AM by d8b »
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yesson20
Festool Dealer
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Location: uk Member Since: May 2012
Posts: 14
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« Reply #14 on: May 10, 2012, 06:53 AM » |
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Try us in the future  ToolBritannia |
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jmbfestool
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Location: UK Member Since: Jan 2009
Posts: 5239
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« Reply #15 on: May 10, 2012, 03:26 PM » |
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lol if your post your website link on here would be nice if it was up and running so be able to check it out  |
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flounder
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Location: Newport Pagnell, UK Member Since: Apr 2012
Posts: 7
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« Reply #16 on: May 11, 2012, 03:25 AM » |
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So what are these vouchers everyone is talking about?? I recently bought a TS55R from Axminster but there is no mention of any vouchers anywhere?
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yesson20
Festool Dealer
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Location: uk Member Since: May 2012
Posts: 14
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« Reply #17 on: May 11, 2012, 05:38 AM » |
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lol if your post your website link on here would be nice if it was up and running so be able to check it out lol sorry about that, its pretty new. It will be back soon, i promise  |
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toolfest.co.uk
Festool Dealer
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Location: United Kingdon Member Since: Aug 2010
Posts: 177
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« Reply #18 on: May 11, 2012, 08:57 AM » |
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Good Afternoon
Vouchers? Have I missed something here, I don't know anything about vouchers, please enlighten.
Best regards
Warren
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Peter Halle
Global Moderator
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Location: Powhatan, Virginia USA Member Since: Jul 2007
Posts: 6526
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« Reply #19 on: May 11, 2012, 09:58 AM » |
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The vouchers were mentioned in a post dating back to 2011. Perhaps now that it is 2012 there aren't any.  Peter |
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The tools in my truck were talking the other day. The Dewalts, PC's, Boschs, Makitas were not happy. They also were in the minority. Their complaint: They felt unused and unappreciated since the Festools moved in. I guess the truth hurts.
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toolfest.co.uk
Festool Dealer
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Location: United Kingdon Member Since: Aug 2010
Posts: 177
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« Reply #20 on: May 11, 2012, 10:22 AM » |
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Thanks Peter.
(Note to self, check dates on postings before jumping in....now, where did I put that pen?)
Regards
Warren
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yesson20
Festool Dealer
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Location: uk Member Since: May 2012
Posts: 14
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« Reply #21 on: May 16, 2012, 06:59 AM » |
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lol if your post your website link on here would be nice if it was up and running so be able to check it out lol sorry about that, its pretty new. It will be back soon, i promise Just to say that the site is up and running now  |
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promhandicam
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Location: Surrey, UK Member Since: May 2008
Posts: 99
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« Reply #22 on: May 16, 2012, 01:14 PM » |
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Just to say that the site is up and running now Had a quick look at your site. Not quite sure of your definition of special offer - you've got the CTL Mini at the list price but without the free cleaning kit that some festool suppliers are currently selling it with  |
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