Comments About the Tool:
This thing is awesome! The PC890 router fits it like a dream and the system works flawlessly! I set it up like the instructions suggest and how Mac Sheldon describes in his video. I checked it for square and it was perfect! I inscribed my center lines on the template holder and table and the mortise and tenons are absolutely simple to cut and perfect. I will try the quatro mortise and tenon in the coming days as well as the box joints and dove tails.Comments About the Company (WoodCraft Solutions):
I ordered my hybrid pantorouter a few weeks ago and received it a week or so later. It included new features that were significant and required new instructions to assemble it. The day I received it, I checked online for the instruction manual but it was the older version. I sent Mac Sheldon of WoodCraft Solutions an email asking about the instructions and he replied in about ten minutes! He apologized that the new manual was not online yet because of a computer glitch the day before. Apparently I was one of the most recent customers to receive the new version. Mac said the new manual would be online shortly and would call me once it was up. He did call, but I was with the wife and missed it. Not to worry, he also sent me an email with a link to the manual. Now that is customer service! But wait, it gets better.
I checked my emails today and saw that the hybrid pantorouter is on sale, $100 off. I was a little bummed because I had asked about any upcoming holiday sales and was told that there was going to be one but it would be for a Rigid router version. I'm not a Rigid router fan so I made my purchase. I sent Mac an email saying I wished I had waited the few weeks to make my purchase and he responded within five minutes. He said he understood how I felt and said he would take care of me. He credited my credit card $100 within three minutes of that email!!!!!!!
I am absolutely floored by the customer service. I believe Mac is an owner in the company and he is taking the time to do this for me, a regular customer. I love the tool but the customer service amazes me.Final Comments:
I highly recommend the hybrid pantorouter! Take advantage of the $100 off with coupon code FALL-IN
. You can order it here: http://hybridpantorouter.com/shop
. You can also call Mac Sheldon at 503-650-9833 or email him at Mac@MacSheldon.com
I am not affiliated with the company and make no money by endorsing it. I just wanted to let you know of a great tool and a wonderful company. If you do buy one, tell Mac that Rob Baker couldn't say enough good things about the company.